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Workspace ONE Unified Endpoint Management (UEM)

Workspace ONE Unified Endpoint Management (UEM)

Overview

What is Workspace ONE Unified Endpoint Management (UEM)?

VMware acquired Airwatch in 2014. Workspace ONE is a Unified Endpoint Management (UEM) solution and is available in Standard, Advanced, Enterprise, and Advanced for VDI editions.

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Recent Reviews

TrustRadius Insights

Flexible and scalable solutions: Users have found that AirWatch offers flexible and scalable solutions for organizations with corporately …
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AirWatch Review

8 out of 10
May 18, 2018
Incentivized
AirWatch is our enterprise MDM solution. It enables us to manage and secure mobile devices - both company issued and BYOD.
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Pricing

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Standard

$3.78

Cloud
per device/per month

Advanced

$6

Cloud
per device/per month

Enterprise

$10

Cloud
per device/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Workspace ONE Unified Endpoint Management (UEM)?

Workspace ONE Unified Endpoint Management (UEM) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(93)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Flexible and scalable solutions: Users have found that AirWatch offers flexible and scalable solutions for organizations with corporately owned or BYOD programs, making enrollment easy with many different options. Several reviewers have mentioned this as a positive aspect of the platform.

Great customer service: Many users have been impressed with the great customer service provided by AirWatch. They have noted that the customer service has improved over the past year compared to other MDMs. This positive feedback from multiple reviewers highlights the strong emphasis on providing excellent support.

Enterprise application management: The enterprise application management feature of AirWatch has been praised by users for its usefulness. It allows for the deployment of applications under the app catalog and easy access for end users through their mobile devices after enrollment. This functionality has resonated with a significant number of reviewers, indicating its value in managing apps within organizations.

Cons:

  • Excessive Email Communication: Some users have expressed frustration with the number of emails they receive from AirWatch, causing them to ignore important messages and resulting in a loss of productivity.
  • Complex Report Generation Process: Several users find it challenging and time-consuming to generate reports in AirWatch. They suggest that the process should be made more user-friendly and intuitive for better data analysis.
  • Slow Performance with On-Premises Solution: Users have reported experiencing slow performance issues when using AirWatch's On-Premises solution. This hampers their ability to efficiently access emails, manage servers, and synchronize contacts, leading to delays in workflow and decreased efficiency.

Attribute Ratings

Reviews

(1-2 of 2)
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Kelli Thompson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are currently using AirWatch as our BYOD MDM solution. It's been in production since the Fall of 2013. We are using the cloud solution which really cuts down on our administration and support of the product itself. The entire organization has their devices enrolled. I've found it's great for managing devices in bulk. We appreciate the functionality and reporting it affords us. It's far more flexible than Exchange native ActiveSync.
  • Reporting
  • Bulk management of devices
  • Lockdown device usage by Geofence and/or policy
  • They're a little slow on acquiring the necessary APIs from the different Android manufacturers. Because of this, some of the newer Androids require you to install the AirWatch Inbox or Touchdown to get mail. The native email when packaged into a policy will not work. It can be challenging for users who are accustomed to the native mail client.
  • Some of the initial configuration was a little challenging even though we are using the cloud version. We still had to install several connectors on a secure virtual machine that would talk to our active directory and Exchange.
It's great for one of our departments. The Ipads are taken to events to collect donations using a card reader. We wrote policies that lockdown the device so only certain programs can be run.
  • This product is far more flexible than Exchange native ActiveSync.
At the time (2013), AirWatch supported more platforms than their competition. Not only could you enroll mobile devices and tablets, but you could also install an agent and manage both Windows and Mac desktops and laptops. They had a very nice collaborative sharing program called Secure Content Locker that you could utilize with Office365, SharePoint or a simple shared network drive.
500
Allows users to receive their email and connect to network files securely.
7
Knowledge of the following:
- How to enroll the device using the agent.
- How to navigate remotely through different platforms (IOS, Android, Windows Mobile, Mac, etc.)
- Enable certain features on mobile devices (wireless network, passcodes, etc)
- Mail sync
- Good understanding of the console as most of the user support will be done there
  • User cannot sync email
  • User forgets their passcode and needs it reset
  • User fails to update the agent or mail client and functionality is affected.
  • User fails to update their O.S.
We've used it for 3 years and our contract is up later this year. We own the licenses, but we would have to either renew cloud services or bring the services in-house and install on servers here. We may want to see what's new in the marketplace that could be just as useful and cost effective.
No
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Analyst Reports
  • Third-party Reviews
The most important factor had to be the product features and the price.
Initially, I did a 30-day trial with 3 different vendors. Next time, I would add additional vendors to that list for a total of 5. As mobile management has really come along in the last few years, there are more vendors to choose from now that you could even roll MDM into another program like SCOM, Symantec or ManageEngine ServiceDesk.
  • Vendor implemented
  • Implemented in-house
No
Change management was minimal
  • Initially, they didn't have alot of support for the Windows mobile devices. It has since come a long way and they have an agent now.
Have your organizational structure and heirarchy outlined. This helps when you are ready to create OU's and subs in AirWatch.
No
They're usually very good. I've talked to any number of techs from level one to level 3. They all seem pretty knowledgeable about the product and how to support it.
Yes
A workaround was produced while they submitted a feature request to their development team.
Sure. When we first deployed the software. I needed help to setup the initial environment, create policiies and ensure connectivity was functional between us and the cloud server.
  • Device enrollment
  • Enterprise wipe
  • policy deployment
  • Some Policy creation
No
It works well for our environment and what we're using it for. It actually does more than we're currently utilizing, but I believe our needs will change in the near future and we could utilize more features.
Traci Centofanti | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We initially implemented AirWatch about 4 years ago to address the need for a BYOD program. It was used for personally owned devices only as our corporate standard at the time was Blackberry serviced by BES. Today we have eliminated all Blackberries and the BES and use AirWatch for corporate provided devices as well as BYOD's. All levels of users use AirWatch and we support Apple and Android devices.
  • Ridiculously easy setup. We created a self help document with screenshots so anyone anywhere can setup AirWatch on their own device without IT Helpdesk intervention.
  • We use AirWatch as a saas and for our size (125 active users) it works well because it is cost effective and requires very little maintenance from our staff.
  • From an administrative perspective it's very easy. All you do is add user information and send the user instructions...that's it!
  • Great GUI that makes it easy to manage users, devices, profiles, etc.
  • More options on the HUB screen
  • Better navigation from device screen
AirWatch is very scalable so I can't think of an area where it wouldn't fit. We started out with 25 licenses and have grown to 125 and it worked well along the way. I see us using AirWatch as we continue to grow and for it to continue to fit our needs.
  • Fast deployment to end users
  • Fast initial setup and implementation
  • Increased efficiency as it allowed users to use their own devices
  • Lowered our internal costs because we don't need to buy devices for everyone
  • Allowed us to eliminate BES which saved us licensing costs and allowed us to decommission a server.
We looked at Good Technologies and Mobile Iron. At the time Good Technologies was cost prohibitive and on initial demo did not appear to be as intuitive as we would've liked. We did a complete trial of MobileIron and it offered the same features as AirWatch but also more which we knew we wouldn't take advantage of. AirWatch was the simplest to implement and use and still offered us a robust feature set. AirWatch can be completely internal hosted on your own servers or it can be a Saas which offers additional cost savings.
Yes
Blackberry Enterprise Server. BES had run its course and couldn't accommodate other types of devices such as iPhones and Androids. AirWatch was the clear front runner because it was easy to setup and the sales support during the trial and crossover to implementation was second to none.
  • Price
  • Product Features
  • Product Usability
We were used to the security offered by the Blackberry Enterprise server so the tool we used had to offer the same security features we required. AirWatch did indeed offer the security features we required.
We wouldn't change anything. We evaluated other products and "test drove" another product. We have not once regretted our decision to implement AirWatch.
  • Implemented in-house
No
Change management was a small part of the implementation and was well-handled
  • Change in technology for our end users
  • IT Helpdesk having to learn iOS and Andoid operating systems
AirWatch support was included and helped with every step of the implementation. They have their "university" with helpful documents and phone support 24x7.
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