VNC Connect Reviews

Reduces technician-to-desktop visits by 35%.

Promotes the ideology of fast and efficient service.

Reduces customer frustration with waiting for service.

I have just used the software for about 1 month and so far so god. I am saving time whenever I can access my client's computers from my desk as opposed to having to leave my office to go to their offices. Saves me time and the client money.

It keeps my business running when I'm not in the office

Scalability

Low Cost

Ease of use

VNC Connect makes me more productive.

VNC Connect has kept the campus community active during holidays.

VNC Connect has kept the campus community active when weather prevents travel.

VNC Connect allows professors to keep in touch with students 24/7.

VNC enabled us to get out of a, not so ideal, situation with a customer when the chosen remote platform did not live up to what it promised.

VNC Connect saves hours of time so IT staff does not have to travel to the location where staff working remotely is to troubleshoot and resolve a problem.

With VNC Connect you can see exactly what commands are being performed on the remote computer. It really takes the guessing work out of the entire equation.

VNC Connect becomes an excellent teaching tool so IT staff can show remote uses the process and procedures on the screen as if they're sitting right there next to them.

VNC Connect has had a positive impact/ROI on our business objectives. Without using VNC Connect, we would have had to hire additional technicians and network admins to keep up with the volume of work. It has been a real benefit to keeping costs down as we do our best to control costs being a public sector government agency.

Positive. We reduced travel for the IT department for at least 50%

Connecting to Servers to do basic tasks was easier this way.

Negative, sometimes after a reboot, the service did not start so we have to ask for other non-IT users to interact with Servers.

For the small yearly fee, VNC is a huge positive return on investment since our company relies on remote work and support to function.

N/A

In its day, VNC was an excellent product, but its screen response times are now so poor that it's barely useable

Where all else fails, VNC still seems to work

We still deploy it occasionally, but not through choice

Excellent ROI - It is very inexpensive and provides quite robust access to any machines that has VNC Server installed.

Does require an agent - The VNC Server agent is required on the computer you are trying to access, but it's quick to install and requires very little disk space or resources.

Can be a liability if you don't keep it well protected with encryption.

Made management across all platforms much more seamless improving operations overall.

Timely support for end users saving time for remote IT support agents.

Lowering travel costs for IT support having to be on site to work on problems.

VNC has provided a positive impact on our help desk proficiency allowing us to not waste time and money.

VNC has provided our end users to feel that they are getting help when they need it and allows them to get back to work quicker, saving us money and giving us happier employees (there is no price on that!).

Great ROI based on performance over Remote Desktop

Ease of use

Well, the cost of RealVNC is so minimal.

ROI is practically immediate.

No negative impact.

Faster remote access

No configuration needed just install the application and it's ready to go

For a local network connection to have control over another PC is the best feature.

If I need to connect to the client, and the client needs to get licensed software to install, that can stop me from using this software. I'd like to see a feature like TeamViewer and others so that they can download a free client and I can remote to them.

It makes it easy to connect to virtually everything.

RealVNC has increased employee efficiency by allowing a Field Service rep to remote into a machine without having the user log off first.

RealVNC does offer outstanding customer service and technical support for it's products.

From our studies, RealVNC is much cheaper than most of it's competition. This is always a concern when bringing in new tools.

RealVNC improved response time at our company by a fair amount. Instead of having to foot it over to an end user's machine we could first remote in and take a look quickly to see if it was something that could be handled remotely.

It save me a lot of time/money to not have to travel to remote offices for troubleshooting.

Definitely better customer service. The ease of use for the tech and the user is flawless and very time efficient in any SLA environment.