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Volusion

Volusion

Overview

What is Volusion?

Volusion is a cloud-based ecommerce solution from the company of the same name in Austin, TX. It features an intuitive dashboard, built-in marketing and promos, SEO, templates, and tools to customize look and appearance.

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Recent Reviews

TrustRadius Insights

Volusion has been a trusted e-commerce platform used by many organizations across various industries. Users have relied on Volusion to …
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TrustRadius Insights
TrustRadius Insights

Volusion Scam

1 out of 10
February 08, 2019
Incentivized
Volusion is being used across the whole organization as our company website. The only way we accept orders is through our website. We …
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I'd look elsewhere...

2 out of 10
December 20, 2018
Incentivized
Volusion is what we use for our web store. Being that we are an online retailer, that is a very significant function for our business. …
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My Love Affair with Volusion

10 out of 10
March 26, 2014
Volusion was used as our eCommerce solution for over 3 years. It allowed us to have a user friendly website with a client friendly backend …
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Popular Features

View all 20 features
  • Visual customization (9)
    5.1
    51%
  • Product catalog & listings (9)
    4.3
    43%
  • Product management (9)
    4.3
    43%
  • Branding (9)
    3.6
    36%
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Pricing

View all pricing

Personal

$29

Cloud
per month

Pro

$79

Cloud
per month

Startup

$179

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.volusion.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Mintbird vs Volusion - mintbird | mintbird reviews | mintbird demo | what is mintbird

YouTube

Introduction to the Volusion Platform

YouTube

First Impression Review of Volusion

YouTube

Volusion Pro V Demo - July 2015

YouTube

How to export Volusion orders to a CSV file and what fields does a Volusion CSV file contain

YouTube
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

3.6
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

3.6
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

4.1
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

2.6
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

2.9
Avg 7.8
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Product Details

What is Volusion?

Volusion is an cloud-based ecommerce solution from the company of the same name in Austin, TX. It features an intuitive dashboard, built-in marketing and promos, SEO, templates and tools to customize look and appearance, and more.

For $15 per month the Mini plan supports sale of 100 products, provides 1GB of bandwidth, with plenty of templates, mobile-accessibility, automatic tax rates, a Facebook store and social media integration. For $35 per month the Plus plan supports sale of 1000 products and 3GB of bandwidth, and adds a few extra features (abandoned cart reports, the ability to display ratings and reviews, etc.). At $75 monthly the Pro plan bumps up support for 10k products and 10GB of bandwidth, and provides API access with eBay and Amazon integration, a CRM, and engagement tools (Deal of the Day, a Customer Loyalty Plan, etc.). The Premium plan offers support for unlimited products and provides 35GB of bandwidth, and a dedicated account manager to help with setup and provide lifetime support. Volusion presents Mozu as an enterprise level solution.

Volusion Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Volusion Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Volusion Video

In this unboxing, TrustRadius walks through Volusion. An online storefront, e-commerce solution with added features like social media integrations, SEO tools, a simple CRM and more - this demo of Volusion goes feature by feature.

Volusion Integrations

Volusion Competitors

Volusion Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUSA, Canada, UK, Australia, New Zealand
Supported LanguagesEnglish

Frequently Asked Questions

Volusion is a cloud-based ecommerce solution from the company of the same name in Austin, TX. It features an intuitive dashboard, built-in marketing and promos, SEO, templates, and tools to customize look and appearance.

Wix, BigCommerce, and Shopify are common alternatives for Volusion.

Reviewers rate Visual customization highest, with a score of 5.1.

The most common users of Volusion are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(34)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Volusion has been a trusted e-commerce platform used by many organizations across various industries. Users have relied on Volusion to power their websites, handle sales, analyze sales data, and calculate earnings and taxes. The integration with platforms like Amazon and PayPal allows users to seamlessly integrate with these popular marketplaces, expanding their reach and streamlining their operations.

For those looking to improve their website's visibility, Volusion's SEO consulting service has proven effective in delivering good results. Moreover, users appreciate the user-friendly interface provided by Volusion for managing orders, products, marketing, design, and reporting. The platform also offers robust features and functionality at a cost-effective price point, making it a popular choice for businesses of all sizes.

With Volusion's intuitive interface for customization and branding, users have successfully created unique online stores that represent their brand identity. The platform's out-of-the-box capabilities make it easy to set up and customize an e-retail store quickly. Additionally, Volusion seamlessly handles the entire business process from store front to customer management, analytics, and payment gateway integration.

While some users have experienced limitations in terms of features and reports, as well as occasional website failures, they have still chosen Volusion for its flexibility, comprehensive online tutorials, and overall usefulness. Whether it's managing inventory for small e-commerce sites or serving as the exclusive e-commerce solution for large organizations, Volusion has consistently demonstrated reliability and longevity as an all-in-one e-commerce platform.

Based on user reviews, users recommend the following for Volusion:

  1. Users suggest trying Volusion's free trial to see if it's a good fit for your business.
  2. Volusion is recommended for beginners familiar with creating websites.
  3. Volusion is considered a convenient and cost-effective option for e-commerce businesses.
  4. Users advise completing a demo before making a decision.
  5. Evaluate and outline ecommerce needs before making a final decision.
  6. Consider other platforms that care about their customers and establish a support connection for timely assistance.
  7. Look at other options in the market for better solutions, such as market leader Shopify.
  8. Thoroughly research before making a decision.
  9. Investing in Volusion's professional services for custom design and SEO can be beneficial.
  10. Some users find difficulties in integration with partners, so consider this aspect when choosing a platform.
  11. Volusion may be seen as a limiting system not suitable for long-term use, so look for a platform that is mobile, responsive, and innovative.
  12. Do research on Volusion, Joomla, and Wordpress before making a decision.

Overall, users generally recommend trying out Volusion and conducting thorough research to determine if it meets your specific business needs before making a final decision.

Attribute Ratings

Reviews

(1-20 of 20)
Companies can't remove reviews or game the system. Here's why
February 08, 2019

Volusion Scam

Haley Owens | TrustRadius Reviewer
Haley Owens
Marketing & Social Media Coordinator
Jon Hart Design (Consumer Goods, 51-200 employees)
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If I could score Volusion lower than a 1 I would. Since launching with them we've had more issues and frustration than ever. I wish we could go back in time and select anyone else but them for our website. We've funneled an insane amount of money into making this site suitable for our business needs (6x more than what was quoted to us initially) and our #1 customer complaint is how terrible our website is. There's no telling how many sales we've lost due to this. I would NEVER recommend Volusion to anyone.
December 20, 2018

I'd look elsewhere...

Verified User
Account Manager in Sales
Printing Company, 51-200 employees
Score 2 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Volusion is a good company if you're starting out. The problem is that, if you want more complexity out of the program, you're kind of stuck. Also the regular time out errors and slow downs can be very frustrating. Packages that miss overnight deadlines because your system stops working can cost you customers. In today's highly competitive market, that's just something that's hard to put up with. If you have a lower volume of business you might be able to work around these issues.
April 20, 2018

Volusion - The Small Business Gold Mine

Michael Huey | TrustRadius Reviewer
Michael Huey
Senior Support Engineer
Windsor Circle, Inc. (Computer Software, 51-200 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
For a small business in need of a few more tools than basic platforms, Volusion is a good option. However, if you want infinitely customizable [tools] or to have multiple integrations extracting your orders and products data, then Volusion is quite limited. Additionally, if you lack in-house development teams, Volusion is a good product that is friendly for users who are not necessarily tech-savvy.
February 15, 2017

Chat, great for the customer in a hurry

Michael Angel | TrustRadius Reviewer
Michael Angel
Customer Service Representative
Online Tech Stores, LLC (Printing, 51-200 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Volusion live chat is perfect if you are currently using a Volusion site and need the functionality of chat, it works seamlessly. However there are several scenarios where a user will have to contact an administrator for simple things which can reduce its effectiveness as a time saving tool.
October 30, 2015

Volusion: Full Featured Bang for Your Buck

Cameron Renfro | TrustRadius Reviewer
Cameron Renfro
Volusion Premiere Expert
EastLake Church (Internet, 1-10 employees)
Score 8 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
If you want/need a platform that is feature-rich without breaking the bank - it's fantastic and something you can grow into. If you need heavy visual customization, Volusion may not be the best fit for you. While Volusion has hundreds of features, you'll need to make sure your short list of features that are important or critical to your business are part of that list because if Volusion doesn't have a feature you want or need, it's not likely something that can be added. The customization options are mostly limited to visual appearance. We cannot change how the system works or add functionality that isn't already there.
October 30, 2015

Volusion: E-Commerce for Savvy Entrepreneurs

Verified User
Supervisor in Research & Development
Consumer Goods Company, 1-10 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Volusion is an adequate solution for any ecommerce website. It's comparable to all of its current major competitors in price and services, as a one-stop packaged solution that can handle every aspect of your online sales presence.
October 23, 2015

Review Of Volusion From Both A Store Owner And Marketer's Experience

Ryan Forrest | TrustRadius Reviewer
Ryan Forrest
Founder & Chief Automation Architect
Fungi Marketing (Marketing and Advertising, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Volusion is great for startups and companies with 50-1000 products that are relatively basic (apparel, electronics, commodities). Once you reach a certain threshold of custom product needs or volume, it becomes a lot more difficult to manage. To the same degree, if you only have a handful of products, it seems like WordPress with WooCommerce is an easier and less expensive solution.
December 17, 2014

Volusion works, but it's an overcomplicated & time-consuming experience

Paul Francis Jones | TrustRadius Reviewer
Paul Francis Jones
Web, Social Media & Ecommerce Manager
The Outdoor Patio Store (Sporting Goods, 1-10 employees)
Score 4 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I think if you have a website where you have products that aren't going to include a lot of variations, and you need a more robust warehouse and inventory solution Volusion might work really well for you.
December 04, 2014

Highly Recommend for Ease of Use, Affordability & Customer Service.

Verified User
Director in Sales
Environmental Services Company, 1-10 employees
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Very well suited for companies that don't have a web designer who can customized their store but need something already designed.

Also very well suited for "beginners" like myself who have to learn as they go.

Good for companies that are on a limited budget and are willing to forgo flexibility with the visual and branding side of the site in exchange for cost and ease of use.

Great for companies that have in house staff who develop and manage the site along with other duties.
March 26, 2014

My Love Affair with Volusion

Verified User
Director in Sales
Entertainment Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Volusion is great for any standard online store selling products whether to customers or wholesale. Volusion would NOT be a wise choice for people selling digital goods such as MP3s or anything over 1MB in size. Bandwidth is build in and even with the highest Volusion package available, you are still sharing a server so downtime does happen. Volusion used to be with Rackspace but switched companies without notice to its customers. This decreased the reliability of the no-downtime promise.
March 21, 2014

Volusion Review from the Perspective of a Digital Marketing and Volusion Expert

Jose Miguel Vera | TrustRadius Reviewer
Jose Miguel Vera
Director Of Marketing
Optimum 7 (Internet, 11-50 employees)
Score 9 out of 10
Vetted Review
Reseller
Likelihood to Recommend
  • How many SKUs do you have?
  • Do you have options?
  • Are they conditional options?
  • What is the product exactly?
  • Are you currently running on another store? <- If the answer is yes I would need to look at the data feed.
  • Do you have an internal warehouse database that you need to connect to?
  • Do you work out of an RMS or POS system under a brick and mortar store?
  • What will be the marketing strategy be? Is it content heavy?
Volusion can be appropriate to anything and everything. However, if content and aesthetics are a big factor, then that Might just be a problem.
March 19, 2014

Features Galore, Right Price, but Subpar Support & Development

Shayna Bane | TrustRadius Reviewer
Shayna Bane
Online Brand Manager
Weston Products LLC (Consumer Goods, 11-50 employees)
Score 6 out of 10
Vetted Review
Verified User
Likelihood to Recommend
My recommendation would be based on the following:

1. How much are you willing to pay?
If your budget is tight, this is probably your solution. Sure, I am constantly frustrated with Volusion's inability to keep up with me, BUT at $200/mo for a ton of features and almost flawless order management, I have to be fair.

2. What features do you need?
Do you need Google Trusted Stores, Google Shopping Integration, eBay Integration, Amazon integration, etc? Or really just order management? If you don't need the bells & whistles, you can probably get away with a cheaper or same-priced platform. If you're a full-fledged web marketer, this could be what you need.

3. Do you need integration with main workflow software?
If you're just ecommerce, this doesn't matter. If you're like us and have offline orders too, this can be a problem. Look into it. Ours doesn't integrate so we've custom-built a solution ourselves (Huge pain - still, worth the money saved). There are other, better solutions out there for businesses that are on & offline, but they're costly.

4. How experienced are you with web development?
I'm assuming not very if you're looking for shopping cart software. If you have enough understanding to do things yourself though, this software could be frustrating. There are definite limitations when it comes to customization, which is likely on purpose. Their support team could be less knowledgeable than you (though they won't admit it), so you'll spend too much of your time dealing with someone who thinks you're the idiot when really, you actually understand how things work far better than they can rationalize. Basically, they get in the way a lot. So if you need to be cutting edge, have access to integrate on your own, have access to all of your design... look for something that is less rigid and lets you do your own thing.
March 19, 2014

Volusion: Easy for the end user, not easy for the designer

Megan Wexler | TrustRadius Reviewer
Megan Wexler
Graphic Designer
Image Makers Advertising, Inc. (Marketing and Advertising, 11-50 employees)
Score 5 out of 10
Vetted Review
Verified User
Likelihood to Recommend
If someone is looking to make an easy site that they don't want to completely customize, Volusion would work well. For what we needed, it lacked a lot of specialty items. They also told us several times that the cart section was going to be updated to be mobile friendly and it never was.
March 18, 2014

Volusion From A developers perspective

Joseph Rounds | TrustRadius Reviewer
Joseph Rounds
Senior Web Developer
J. Jill (Retail, 11-50 employees)
Score 4 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Good for someone looking for something quick and dirty. It lacks many features of some of the more well established products. It does not allow for completed customization and are limited to there out of the box solutions. The pricing is on the higher side to especially when it comes to bandwidth overages.
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