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Volusion

Volusion

Overview

What is Volusion?

Volusion is a cloud-based ecommerce solution from the company of the same name in Austin, TX. It features an intuitive dashboard, built-in marketing and promos, SEO, templates, and tools to customize look and appearance.

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Recent Reviews

TrustRadius Insights

Volusion has been a trusted e-commerce platform used by many organizations across various industries. Users have relied on Volusion to …
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Volusion Scam

1 out of 10
February 08, 2019
Incentivized
Volusion is being used across the whole organization as our company website. The only way we accept orders is through our website. We …
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I'd look elsewhere...

2 out of 10
December 20, 2018
Incentivized
Volusion is what we use for our web store. Being that we are an online retailer, that is a very significant function for our business. …
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My Love Affair with Volusion

10 out of 10
March 26, 2014
Volusion was used as our eCommerce solution for over 3 years. It allowed us to have a user friendly website with a client friendly backend …
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Popular Features

View all 20 features
  • Visual customization (9)
    5.1
    51%
  • Product catalog & listings (9)
    4.3
    43%
  • Product management (9)
    4.3
    43%
  • Branding (9)
    3.6
    36%
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Pricing

View all pricing

Personal

$29

Cloud
per month

Pro

$79

Cloud
per month

Startup

$179

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.volusion.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Mintbird vs Volusion - mintbird | mintbird reviews | mintbird demo | what is mintbird

YouTube

Introduction to the Volusion Platform

YouTube

First Impression Review of Volusion

YouTube

Volusion Pro V Demo - July 2015

YouTube

How to export Volusion orders to a CSV file and what fields does a Volusion CSV file contain

YouTube
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

3.6
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

3.6
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

4.1
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

2.6
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

2.9
Avg 7.8
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Product Details

What is Volusion?

Volusion is an cloud-based ecommerce solution from the company of the same name in Austin, TX. It features an intuitive dashboard, built-in marketing and promos, SEO, templates and tools to customize look and appearance, and more.

For $15 per month the Mini plan supports sale of 100 products, provides 1GB of bandwidth, with plenty of templates, mobile-accessibility, automatic tax rates, a Facebook store and social media integration. For $35 per month the Plus plan supports sale of 1000 products and 3GB of bandwidth, and adds a few extra features (abandoned cart reports, the ability to display ratings and reviews, etc.). At $75 monthly the Pro plan bumps up support for 10k products and 10GB of bandwidth, and provides API access with eBay and Amazon integration, a CRM, and engagement tools (Deal of the Day, a Customer Loyalty Plan, etc.). The Premium plan offers support for unlimited products and provides 35GB of bandwidth, and a dedicated account manager to help with setup and provide lifetime support. Volusion presents Mozu as an enterprise level solution.

Volusion Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Volusion Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Volusion Video

In this unboxing, TrustRadius walks through Volusion. An online storefront, e-commerce solution with added features like social media integrations, SEO tools, a simple CRM and more - this demo of Volusion goes feature by feature.

Volusion Competitors

Volusion Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUSA, Canada, UK, Australia, New Zealand
Supported LanguagesEnglish

Frequently Asked Questions

Volusion is a cloud-based ecommerce solution from the company of the same name in Austin, TX. It features an intuitive dashboard, built-in marketing and promos, SEO, templates, and tools to customize look and appearance.

Wix, BigCommerce, and Shopify are common alternatives for Volusion.

Reviewers rate Visual customization highest, with a score of 5.1.

The most common users of Volusion are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(34)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Volusion has been a trusted e-commerce platform used by many organizations across various industries. Users have relied on Volusion to power their websites, handle sales, analyze sales data, and calculate earnings and taxes. The integration with platforms like Amazon and PayPal allows users to seamlessly integrate with these popular marketplaces, expanding their reach and streamlining their operations.

For those looking to improve their website's visibility, Volusion's SEO consulting service has proven effective in delivering good results. Moreover, users appreciate the user-friendly interface provided by Volusion for managing orders, products, marketing, design, and reporting. The platform also offers robust features and functionality at a cost-effective price point, making it a popular choice for businesses of all sizes.

With Volusion's intuitive interface for customization and branding, users have successfully created unique online stores that represent their brand identity. The platform's out-of-the-box capabilities make it easy to set up and customize an e-retail store quickly. Additionally, Volusion seamlessly handles the entire business process from store front to customer management, analytics, and payment gateway integration.

While some users have experienced limitations in terms of features and reports, as well as occasional website failures, they have still chosen Volusion for its flexibility, comprehensive online tutorials, and overall usefulness. Whether it's managing inventory for small e-commerce sites or serving as the exclusive e-commerce solution for large organizations, Volusion has consistently demonstrated reliability and longevity as an all-in-one e-commerce platform.

Based on user reviews, users recommend the following for Volusion:

  1. Users suggest trying Volusion's free trial to see if it's a good fit for your business.
  2. Volusion is recommended for beginners familiar with creating websites.
  3. Volusion is considered a convenient and cost-effective option for e-commerce businesses.
  4. Users advise completing a demo before making a decision.
  5. Evaluate and outline ecommerce needs before making a final decision.
  6. Consider other platforms that care about their customers and establish a support connection for timely assistance.
  7. Look at other options in the market for better solutions, such as market leader Shopify.
  8. Thoroughly research before making a decision.
  9. Investing in Volusion's professional services for custom design and SEO can be beneficial.
  10. Some users find difficulties in integration with partners, so consider this aspect when choosing a platform.
  11. Volusion may be seen as a limiting system not suitable for long-term use, so look for a platform that is mobile, responsive, and innovative.
  12. Do research on Volusion, Joomla, and Wordpress before making a decision.

Overall, users generally recommend trying out Volusion and conducting thorough research to determine if it meets your specific business needs before making a final decision.

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
February 08, 2019

Volusion Scam

Haley Owens | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Volusion is being used across the whole organization as our company website. The only way we accept orders is through our website. We utilize it for e-commerce as well as retail channels.
  • Volusion is a company with a great sales force.
  • NOT user-friendly. Reporting tools virtually non-existent. VERY manual—no shortcuts ever for editing things.
  • HORRIBLE customer service. Will wait on "Priority" Tech Support call line for an hour to talk to anyone. Completely UNHELPFUL/NOT KNOWLEDGEABLE tech support. ZERO accountability/transparency. We can't even get a hold of our "Designated Account Rep."
  • Ever changing coding issues. We'll fix a problem one day and it'll return the next for no rhyme or reason. Even their own "engineers" can't make changes to hard-coded pages—it's ridiculous.
If I could score Volusion lower than a 1 I would. Since launching with them we've had more issues and frustration than ever. I wish we could go back in time and select anyone else but them for our website. We've funneled an insane amount of money into making this site suitable for our business needs (6x more than what was quoted to us initially) and our #1 customer complaint is how terrible our website is. There's no telling how many sales we've lost due to this. I would NEVER recommend Volusion to anyone.
Online Storefront (9)
21.11111111111111%
2.1
Product catalog & listings
20%
2.0
Product management
20%
2.0
Bulk product upload
40%
4.0
Branding
10%
1.0
Mobile storefront
10%
1.0
Product variations
20%
2.0
Website integration
10%
1.0
Visual customization
40%
4.0
CMS
20%
2.0
Online Shopping Cart (2)
10%
1.0
Abandoned cart recovery
10%
1.0
Checkout user experience
10%
1.0
Online Payment System (1)
40%
4.0
eCommerce security
40%
4.0
eCommerce Marketing (3)
20%
2.0
Promotions & discounts
40%
4.0
Personalized recommendations
10%
1.0
SEO
10%
1.0
eCommerce Business Management (4)
15%
1.5
Order processing
20%
2.0
Inventory management
20%
2.0
Shipping
10%
1.0
Custom functionality
10%
1.0
  • The end result of having our website on Volusion has negatively impacted ROI dramatically. It's a constant time and money suck. And it has turned away countless potential conversions due to its issues/lack of transparency.
We selected Volusion originally because of the price point, but we had NO IDEA how much we would be spending in excess to actually get the functionality that was sold to us by their salesmen and women. We are switching to BigCommerce this spring.
12
Marketing, Sales, Customer Service, IT & Development
6
Luckily we hired an in-house web developer to tackle our Volusion problem after being live with them a year. We couldn't keep up with the issues until then.
  • Receiving & Processing Orders
  • N/A
  • By getting rid of it entirely.
0%!!! It has done nothing to help grow our business and been nothing but problems and headache.
Yes
We had a completely custom site before Volsuion. We wanted to change aesthetics and got an insane quote to do so. We then found Volusion and thought it would be a great, cheaper alternative. Ended up spending more in the long run than the custom site overhaul would have been.
  • Price
  • Positive Sales Experience with the Vendor
We were sold on a product that came no where near our expectations for it. SO DISAPPOINTING.
STEER CLEAR OF VOLUSION AND ITS SALESMEN & WOMEN WHO DON'T CARE ABOUT YOUR BUSINESS!
Yes
We pay than most Volusion customers per month due to the fact that they've had to virtually create a new level for us because of band width usage. You would think that with that hearty check every month you could actually get some customer service and support. False.
You have to wait on hold for at least 45 minutes every call—the tech support person never knows the answer right away so they put you on 10 minute holds only to come back and say they're still looking for answers. The chat function could take days to get a response. Our "Dedicated Account Manager" never checks in or answers, nor are they ever in the office when we call. It's like they try to be as unavailable as possible until you forget why you even called in the first place. Insane.
When they were trying to get us to sign up we had more contact with someone from the company than we have in the 3 years since signing up.
October 27, 2015

We love Volusion!

Jackie McClelland | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our whole organization provides services to customer using the Volusion platform.
  • Great product detail information
  • Easy to take orders
  • Detailed reporting
  • Mobile stores aren't great
  • Downtime happens too often
Volusion doesn't work when someone has multiple stores. It also doesn't work as well when someone has thousands of products.
Online Storefront (9)
58.88888888888889%
5.9
Product catalog & listings
80%
8.0
Product management
90%
9.0
Bulk product upload
90%
9.0
Branding
70%
7.0
Mobile storefront
20%
2.0
Product variations
30%
3.0
Website integration
50%
5.0
Visual customization
50%
5.0
CMS
50%
5.0
Online Shopping Cart (2)
45%
4.5
Abandoned cart recovery
10%
1.0
Checkout user experience
80%
8.0
Online Payment System (1)
90%
9.0
eCommerce security
90%
9.0
eCommerce Marketing (3)
66.66666666666667%
6.7
Promotions & discounts
60%
6.0
Personalized recommendations
60%
6.0
SEO
80%
8.0
eCommerce Business Management (5)
48%
4.8
Multi-site management
10%
1.0
Order processing
80%
8.0
Inventory management
80%
8.0
Shipping
50%
5.0
Custom functionality
20%
2.0
  • Customer service is increased because of live chat integration and ease of using the back end.
  • Conversion rates increase because of clear straight paths to checkout
I liked Volusion better because it has less options which makes learning easier. I think Magento is better for large stores.
We design, develop, and market client's Volusion stores.
Developers, marketers, and designers
Patrice Romzick | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Volusion to power our website, handle our sales, analyze our sales and calculate our earnings/ taxes. We use the interfaces with Amazon and PayPal. We are also presently using the SEO consulting service that Volusion offers and have had very good results with it.
  • 24/7 support from people based in Austin, TX. The Volusion employees are very well trained and find solutions quickly. I cannot say enough good things about these employees.
  • The functionality is very broad and covers virtually anything we would want to offer our customers.
  • Their uptime is fabulous and they let us know when they are planning to do preventive maintenance.
  • It is very easy to add products, text and photos.
  • I would love to see a better interface with Amazon. It's awkward to use the Amazon template. I would love it if the information in Volusion could automatically populate the Amazon template.
  • I would like to see a Volusion capability that would make it fast to enter an order in Volusion at a trade show. At a recent trade show we used the PayPal app with the swipe triangle. (It required us to set up the product codes and descriptions into PayPal ahead of time.) Then later we had to enter each order into Volusion manually in order to synchronize our sales, tax and inventory. We should not have to do it twice. We do not care so much about getting all the address information, etc. People are in a hurry. It would be good enough to get their name, email address, select the product codes, let Volusion calculate the state sales tax and swipe their credit card or accept a check or cash. Done.
  • I would like to be able to grab photos that I've already posted on the website and reuse them for Instagram, Pinterest, etc. It is a time consuming process to find the original photo in my files.
  • You need to update the fields for SEO. There are limits to meta titles, meta descriptions, etc. The limits you show are too long, based on the SEO consultant that I am presently working with . Also, keywords are not used by Google anymore and you should indicate that to your clients.
I imagine if the company is very large, they should ask about scalability, ability to handle heavy traffic, etc. That is not an issue for my company, however.
Online Storefront (9)
66.66666666666667%
6.7
Product catalog & listings
100%
10.0
Product management
100%
10.0
Bulk product upload
100%
10.0
Branding
100%
10.0
Mobile storefront
100%
10.0
Product variations
N/A
N/A
Website integration
N/A
N/A
Visual customization
100%
10.0
CMS
N/A
N/A
Online Shopping Cart (2)
25%
2.5
Abandoned cart recovery
N/A
N/A
Checkout user experience
50%
5.0
Online Payment System (1)
100%
10.0
eCommerce security
100%
10.0
eCommerce Marketing (3)
80%
8.0
Promotions & discounts
70%
7.0
Personalized recommendations
70%
7.0
SEO
100%
10.0
eCommerce Business Management (5)
64%
6.4
Multi-site management
N/A
N/A
Order processing
80%
8.0
Inventory management
100%
10.0
Shipping
70%
7.0
Custom functionality
70%
7.0
  • Better customer service
  • Better understanding of where my sales are coming from
  • Ability to do customized analysis of inventory and sales
All the other products looked like they would need a webmaster. I wanted something that a novice could use.
3
Sales, Creative, Marketing, Business Administration
3
You do not need to have any computer science training to support Volusion. You do need the ability to learn, and to be accurate.
  • Display producdts
  • Account for sales
  • Inteface with PayPal and Amazon
  • We have photo galleries.
  • We publish recipes.
  • We have links to YouTube videos on Volusion.
  • Links to Instagram.
  • Links to Facebook.
  • Better interface to Amazon.
Excellent customer service and functionality. Also their high uptime.
  • Implemented in-house
No
Change management was minimal
  • Learning how to import files using FTP. That was three years ago. Now things are much smoother. I don't know if FTP is even used anymore overtly. It may be covered by a smoother user interface. If so, I am very grateful. I am not a computer geek.
  • Learning how to fill in all the information necessary to show a product to its full advantage.
  • Learning some basic HTML. It's not necessary. But it does help me edit articles, especially correct formatting errors such as font type or size.
Do it during your low season, if you have one. Test all functionality before going live. Be sure Volusion has your URL.
Yes
I want 24/7 support where I don't have to wait in a long line.
The people are based in the US. There is no language barrier. They are extremely well trained and bright people. They are not under the gun to get me off the phone. They care about solving my problem then and there. There is no other customer service organization that I have dealt with either in the US or abroad (gasp) that comes close to providing the excellent customer service that I receive from Volusion.
Yes
It was the Amazon interface with Volusion. It took a couple of months to resolve. I was not happy.
Yes. When I was trying to understand how to change the position of one menu item on the vertical layout on the homepage, the customer service person went the extra mile in showing me how to manipulate the menu item. I know this doesn't sound exciting, but it really was a big problem for me and he had the expertise to move it immediately. There were several situations like this, where I had wracked my brains and the customer service person immediately knew what to do. Also, when I was just beginning to use Volusion, I had many "how do you do this" questions. Every single time, the customer service rep was considerate, patient, and clearly explained what to do. All the reps really "saved my bacon" and helped me de-stress. They were my lifeline during the first few months. I owe them a lot and try to pay it forward in life situations where I can be of help to others. Yes, I know I pay for the service, but their caliber is so high that I really need to go out of my way to say "Thank You."
  • Entering a new product.
  • Editing an existing page without having to know HTML.
  • SEO optimization.
  • Amazon integration could be better. Sometimes it breaks and can take weeks for Volusion to fix.
Yes
Pretty well, although I think that the pictures of my products need a tablet or a large screen to appreciate. This isn't Volusion's fault.
I know what to do to add a new product, promotion or do an analysis of sales.
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