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Vonage Business Communications

Vonage Business Communications

Overview

What is Vonage Business Communications?

Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines…

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Recent Reviews

TrustRadius Insights

Vonage Business Communications offers a range of use cases that have garnered positive feedback from users. One notable use case is its …
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TrustRadius Insights
TrustRadius Insights
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 10 features
  • Message alerts (5)
    10.0
    100%
  • Mobile app for iOS (5)
    10.0
    100%
  • Directory of employee names (5)
    10.0
    100%
  • Answering rules (5)
    10.0
    100%
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Pricing

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Vonage Business Communications

Vonage Business Communications

N/A
Unavailable

What is Vonage Business Communications?

Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

10 people also want pricing

Alternatives Pricing

GoTo Connect

GoTo Connect

$27
per month per user
What is GoTo Connect?

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

Webex App

Webex App

Free
What is Webex App?

The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

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Product Demos

Vonage Business Communications

YouTube

AI Virtual Assistant for Vonage Business Communications

YouTube

Demo: Vonage Business Communications for Teams

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

9.4
Avg 8.2

Call Management

Customized phone system settings

9.4
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

10
Avg 8.6
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Product Details

What is Vonage Business Communications?

Vonage Business Communications (VBC) activates conversations across voice, SMS, team messaging, fax, social, meetings, and more, providing a unified communication experience with elevated Quality of Service (QoS).¹
¹Not available in all locations. Please contact your sales representative for current availability

Key Features
Spam Shield
Call Queue
Company-Wide Call Recording
On-Demand Call Recording
Receptionist Console
Local or Geographic Number
Main Company Number
Toll-Free Numbers
Virtual Mailbox
Remote IT Support Add-On
Business Inbox
Paperless Fax
Vonage Visual Voicemail
Call Group
Call Monitoring
Conference Bridge
Paging Group

Vonage Business Communications Video

Vonage, Nexmo, Tokbox, and NewVoiceMedia have come together as Vonage. Vonage makes communications more flexible, intelligent, and personal so our customers stay ahead. Find out more at http://bit.ly/2pmAagg.

Vonage Business Communications Competitors

Vonage Business Communications Technical Details

Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

RingEX are common alternatives for Vonage Business Communications.

Reviewers rate Directory of employee names and Answering rules and Call screening highest, with a score of 10.

The most common users of Vonage Business Communications are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(85)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Vonage Business Communications offers a range of use cases that have garnered positive feedback from users. One notable use case is its flexibility, enabling employees to make calls from anywhere with an internet connection. This feature has been particularly valuable for telecommuters and employees who frequently travel for work, as it allows their calls to seamlessly follow them regardless of their location. In addition, the product has been implemented as the core communication tool for organizations, serving as a VoIP solution and integrating with other systems. This integration capability has proven beneficial for businesses looking to streamline their operations and improve their overall productivity.

Another key use case of Vonage Business Communications is its ability to provide each employee with their own phone and corresponding app on their computer. This setup has been highly valued by users, as it allows for easy and efficient communication within the office environment. The app on the computer is described as streamlined and intuitive, although some users have found it challenging to navigate at times. Additionally, the product offers a suite of features such as call recording, voicemail, text messaging, and conference calls, which have proven useful for various departments within organizations. These features enable efficient communication and collaboration among team members, enhancing overall productivity and contributing to a seamless workflow.

Furthermore, Vonage Business Communications has been praised for its affordability and ease of use. Many organizations have found it to be a cost-effective alternative to traditional landlines and other expensive options in the market. The product's recognition as a recognizable brand has also resonated positively with customers. In terms of customer support, Vonage has received positive feedback for providing excellent assistance when needed. Users appreciate the reliability and clear transmission of voice offered by Vonage's communication facilitation between offices in different countries. Overall, Vonage Business Communications has been recognized by users as a flexible, reliable, and easy-to-use solution that addresses various voice communication needs within organizations while offering features that enhance productivity and collaboration.

Extensive Feature Set and Integrations: Many users have praised Vonage Business Communications for its extensive feature set and wide range of integrations, stating that it covers almost every feature and integration imaginable. This indicates that the software is highly capable and able to meet a variety of business needs.

Versatile and Convenient Softphone and Mobile App: Several reviewers have found the software to be versatile and convenient, specifically highlighting the great performance of the softphone on desktops and the smartphone app. They appreciate being able to seamlessly switch between devices and access almost every feature from anywhere. This demonstrates the software's ability to maintain productivity on the go.

User-Friendly Interface with Easy Administration: Users have complimented Vonage Business Communications for its user-friendly interface, particularly when making changes to user profiles, voicemail passwords, and other settings. They find it easy to use and customize their preferences efficiently. Additionally, administrators appreciate the intuitive admin website which allows them to effortlessly manage settings without disrupting workflows.

Inconvenient Extension Limit: Some users have expressed frustration with the extension limit of three devices in Vonage Business Communications, as it restricts their ability to work efficiently across multiple locations.

Complex and Confusing Software: There have been reports from users about the software being complex and confusing at times, particularly when trying to find specific contacts or navigate certain features.

Issues with Call History: Users have experienced occasional problems with the call history and call recording history not being displayed correctly, which can be frustrating for them when they need to review past calls.

Users commonly recommend exploring other options for VOIP companies that offer good customer service and quick response times. They suggest comparing Vonage Business Communications' features with other VOIP systems. Users also recommend contacting Rich Technology Group for professional assistance before reaching out directly.

Overall, users recommend Vonage Business Communications as a comprehensive communication tool with a user-friendly interface, average pricing, and the ability to connect multiple locations. They appreciate the ease of use, wide variety of features, and solid customer support provided by Vonage Business Communications. However, some caution against auto-renewing contracts and recommend contacting customer service for technical issues.

Attribute Ratings

Reviews

(1-22 of 22)
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March 16, 2022

Steer clear of Vonage Business Communications

DB
Derick Bartelings
Computer Technical Services
Best Mission Travel (Leisure, Travel & Tourism, 1-10 employees)
Score 1 out of 10
Vetted Review
Verified User
Likelihood to Recommend
If they could just get more people with knowledge to provide technical support, and fewer people reading out of a book. And having multiple levels of technical support. Allowing customers to talk to people, instead of an answering system. Getting in touch with customers with problems, when the customer pays an amount for their system AND technical support.
September 21, 2021

Best Communication Software

Amar Das | TrustRadius Reviewer
Amar Das
Sale Executive
SnapIT Solutions (Information Technology & Services, 201-500 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Vonage [Business Communications] is very helpful and [user] friendly. If [you're] dialing B2B it works amazingly. I personally preferred every IT firm to use this software for their B2B campaign, fully worth it. Functions [are] very easy to understand, very friendly with the user. The feature of Caller Id [I] much appreciate. I love it and recommend every IT industry to use it.
December 30, 2020

Great Service if you don't mind online chat only support.

Philip Schmitz, CIC | TrustRadius Reviewer
Philip Schmitz, CIC
Owner
Schmitz Insurance, LLC (Insurance, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Extremely versatile and well suited for a small office or business with many remote locations or virtual assistants. Integrates with Office365 and has web features where you can put "click call me" on your website or conversely install a browser extension that makes web phone numbers so you can click to call them without re-entry.
March 02, 2020

Working well for us!

Andrea Vahoua | TrustRadius Reviewer
Andrea Vahoua
Recruitment Consultant
Elev8 Hire Solutions (Staffing & Recruiting, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
While it can be very faulty is does help on a daily basis being able to send a text to candidates straight from our desktops and call them from our phones in the same breath. It doesn't sync with your ATS yet but if it could that would for sure be a game-changer.
January 24, 2020

Vonage Enterprise allows us to move!

Verified User
Director in Other
Insurance Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Vonage is particularly well-suited for companies with people on the move. Unlike our former landline and traditional voicemail systems where we only had the ability to forward calls to one pre-determined phone and you had to physically push a button on the phone to activate the call forwarding (which necessitated finding someone in the office if your absence wasn't pre-planned), Vonage Enterprise allows users to make changes on the fly either from their computer or the mobile app and you can add as many phone numbers as you like and have a number of forwarding options.
January 15, 2020

Vonage Review

Johann Davila | TrustRadius Reviewer
Johann Davila
System Administrator
HappyMoney (Financial Services, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I highly recommend Vonage Business Cloud for any office to help with users having softphones and not having to give out the personal number. The only reason why I didn't give it a 10 was because all users got a huge influx of spam calls when we transitioned over. Overall, it has made a huge impact for all users.
December 13, 2019

Why We Use VBC

ET
Elvin Thomas
GSO IT Coordinator
Relief International (Non-Profit Organization Management, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Vonage Business Cloud is well suited for small and medium size businesses based on ease of use, price, and other factors. It may also be used on a larger scale, but, because of the industry, there may be other organizations that can give the same or more options for a cheaper price. Overall, it appears to be appropriate for businesses of any size.
December 07, 2019

No need for extra, unnecessary hardware!

Verified User
Employee in Information Technology
Financial Services Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Vonage Business Cloud is great for any business regardless of scale. Our end users find it easy to use and extremely convenient. With the desktop and mobile device application, users can make/receive business calls wherever they are.
November 22, 2019

Flexible, Expandable and Easy-To-Use Phone Service

Verified User
Technician in Information Technology
Education Management Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Vonage Business Cloud is extremely strong when it comes to ease of use, as well as its flexibility. It's so easy to use I am confident in just sending a user the account setup email and letting them set it up, and 90% of the time, they get it all set up within minutes. There are tons of add-ons as well that add value to the system. We had a request for our sales team to add the ability to listen into phone calls and within minutes we had a solution deployed, including a required legal warning.
November 10, 2019

Ditch Your Physical Phone Consoles and Never Look Back!

Nate Casimiro | TrustRadius Reviewer
Nate Casimiro
Marketing Operations Manager
Simpleview (Internet, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Use it to remove physical phone consoles for anyone who is not client-facing (perhaps even those who are client-facing). If you are like our business, we use web conferencing far more than having regular telephone phone conversations with our clients and customers, so this option packs all of the features with none of the extra cost physical phone consoles require. Not to mention the hassle of reprogramming and updating physical hardware. We never have issues with call quality or uptime either since it's reliant on our internet connection. Older employees might struggle to adapt to the change, but I've almost never heard any complaints.
September 28, 2019

Professional, Practical, Clean & Intuitive Design!

Parker Green | TrustRadius Reviewer
Parker Green
Legal Assistant
Ladas & Parry LLP (Law Practice, 11-50 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is well suited for phone calls as well as conference calls. It seems to serve its purpose very well. It is very useful in an office and a professional setting, but definitely isn't really important at all, and it doesn't seem to matter at all in a more personal setting. Other than that, it seems to be a great app and excellent contribution to an office environment.
September 12, 2019

Vonage Business Essentials is Essential to my Business

Matt Brosseau | TrustRadius Reviewer
Matt Brosseau
Director Information Technology
Instant Alliance (Information Technology and Services, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I don't work in an enterprise environment, so I can't speak to Vonage's capabilities there. In a mid-size organization, however, Vonage Business is a magnificent solution for communication. It's flexible and can work on softphones, Polycom devices, and mobile phones so your team can use whatever means of connection they're most comfortable with.
July 03, 2019

The Best VoIP features for the price

PP
Patrick Plaisance
CTO (Chief Technical Officer)
Pachyderm Consulting (Information Technology and Services, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Vonage Business Cloud is great for small to medium businesses in just about any configuration. If you have a large traditional office, as long as you take the time to consider your network environment and internet connections, Vonage is a great alternative to a traditional PBX. If you have a lot of remote staff, it is dead simple to order service and have Vonage ship a preconfigured phone to staff that they can just plug into their home network. Lastly, for organizations with lots of road warriors, the Vonage app turns their smartphone into a fully functional VOIP phone. I have clients that have 50%+ of staff that travel regularly, and who were thrilled to not have to give out their cell numbers to colleagues and just give out their Vonage DIDs instead, and let colleagues know that they could always reach them at the same number.
May 31, 2019

Affordable VOIP system for a small business. Easy to use, no downtime, & great customer service.

Verified User
Administrator in Corporate
Publishing Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you have a small business and need an affordable VOIP phone system, I would highly recommend Vonage. They make transferring your current business number a very simple process, all done online without the need to take to a CSR. They include the phones for free with a 2 year service agreement which made this a no brainer for us. Very satisfied with our decision 2 years later.
April 23, 2019

Vonage will free you up to concentrate on more important projects

Brian Duffy | TrustRadius Reviewer
Brian Duffy
Systems Analyst and Administrator
Cottage Door Press (Consumer Goods, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
November 06, 2018

Vonage Business phone is a great on the go solution

Corey Birkmann | TrustRadius Reviewer
Corey Birkmann
Creative Director
REBEL INTERACTIVE (Marketing and Advertising, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you are looking for a solution where you can have users on the go and answer the phone like it's in office, this is a great solution. The option to have your voicemail transcribed into an email is a great add on, and the softphone iOS app offers great integration with the native OS.
July 24, 2018

Reliable VoIP that constantly improves and evolves

Derek Letellier | TrustRadius Reviewer
Derek Letellier
IT Specialist, Legal Videographer, Marketing Specialist
Lake Cook Reporting (Legal Services, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Vonage Business works great if you have a solid existing internet connection. It's a great way to save on existing landline services (we personally reduced our phone expenses 30 percent per month switching to them). We can rely on Vonage to work correctly in a lot of instances (especially compared to Comcast Business Voice, which had several recent nationwide outages), and there is no loss in sound quality.
April 18, 2017

Vonage - The right choice to make your international calls.... always.

Verified User
Consultant in Sales
Human Resources Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I would strongly recommend vonage because:
  • It made my international calls as my domestic calls - smooth
  • Rates are very competitive
  • Good customer care
  • User-friendly
  • Data is used only when there is no WIFI
  • Extension audio app does wonders and now I can make calls from anywhere through Vonage. It is worth every penny.
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