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Vonage Business Communications

Vonage Business Communications

Overview

What is Vonage Business Communications?

Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines…

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Recent Reviews

TrustRadius Insights

Vonage Business Communications offers a range of use cases that have garnered positive feedback from users. One notable use case is its …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 10 features
  • Message alerts (5)
    10.0
    100%
  • Mobile app for iOS (5)
    10.0
    100%
  • Directory of employee names (5)
    10.0
    100%
  • Answering rules (5)
    10.0
    100%
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Pricing

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N/A
Unavailable

What is Vonage Business Communications?

Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is GoTo Connect?

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

What is Webex App?

The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

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Product Demos

Vonage Business Communications

YouTube

AI Virtual Assistant for Vonage Business Communications

YouTube

Demo: Vonage Business Communications for Teams

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

9.4
Avg 8.1

Call Management

Customized phone system settings

9.4
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

10
Avg 8.6
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Product Details

What is Vonage Business Communications?

Vonage Business Communications (VBC) activates conversations across voice, SMS, team messaging, fax, social, meetings, and more, providing a unified communication experience with elevated Quality of Service (QoS).¹
¹Not available in all locations. Please contact your sales representative for current availability

Key Features
Spam Shield
Call Queue
Company-Wide Call Recording
On-Demand Call Recording
Receptionist Console
Local or Geographic Number
Main Company Number
Toll-Free Numbers
Virtual Mailbox
Remote IT Support Add-On
Business Inbox
Paperless Fax
Vonage Visual Voicemail
Call Group
Call Monitoring
Conference Bridge
Paging Group

Vonage Business Communications Video

Vonage, Nexmo, Tokbox, and NewVoiceMedia have come together as Vonage. Vonage makes communications more flexible, intelligent, and personal so our customers stay ahead. Find out more at http://bit.ly/2pmAagg.

Vonage Business Communications Competitors

Vonage Business Communications Technical Details

Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

RingEX are common alternatives for Vonage Business Communications.

Reviewers rate Directory of employee names and Answering rules and Call screening highest, with a score of 10.

The most common users of Vonage Business Communications are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(85)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Vonage Business Communications offers a range of use cases that have garnered positive feedback from users. One notable use case is its flexibility, enabling employees to make calls from anywhere with an internet connection. This feature has been particularly valuable for telecommuters and employees who frequently travel for work, as it allows their calls to seamlessly follow them regardless of their location. In addition, the product has been implemented as the core communication tool for organizations, serving as a VoIP solution and integrating with other systems. This integration capability has proven beneficial for businesses looking to streamline their operations and improve their overall productivity.

Another key use case of Vonage Business Communications is its ability to provide each employee with their own phone and corresponding app on their computer. This setup has been highly valued by users, as it allows for easy and efficient communication within the office environment. The app on the computer is described as streamlined and intuitive, although some users have found it challenging to navigate at times. Additionally, the product offers a suite of features such as call recording, voicemail, text messaging, and conference calls, which have proven useful for various departments within organizations. These features enable efficient communication and collaboration among team members, enhancing overall productivity and contributing to a seamless workflow.

Furthermore, Vonage Business Communications has been praised for its affordability and ease of use. Many organizations have found it to be a cost-effective alternative to traditional landlines and other expensive options in the market. The product's recognition as a recognizable brand has also resonated positively with customers. In terms of customer support, Vonage has received positive feedback for providing excellent assistance when needed. Users appreciate the reliability and clear transmission of voice offered by Vonage's communication facilitation between offices in different countries. Overall, Vonage Business Communications has been recognized by users as a flexible, reliable, and easy-to-use solution that addresses various voice communication needs within organizations while offering features that enhance productivity and collaboration.

Extensive Feature Set and Integrations: Many users have praised Vonage Business Communications for its extensive feature set and wide range of integrations, stating that it covers almost every feature and integration imaginable. This indicates that the software is highly capable and able to meet a variety of business needs.

Versatile and Convenient Softphone and Mobile App: Several reviewers have found the software to be versatile and convenient, specifically highlighting the great performance of the softphone on desktops and the smartphone app. They appreciate being able to seamlessly switch between devices and access almost every feature from anywhere. This demonstrates the software's ability to maintain productivity on the go.

User-Friendly Interface with Easy Administration: Users have complimented Vonage Business Communications for its user-friendly interface, particularly when making changes to user profiles, voicemail passwords, and other settings. They find it easy to use and customize their preferences efficiently. Additionally, administrators appreciate the intuitive admin website which allows them to effortlessly manage settings without disrupting workflows.

Inconvenient Extension Limit: Some users have expressed frustration with the extension limit of three devices in Vonage Business Communications, as it restricts their ability to work efficiently across multiple locations.

Complex and Confusing Software: There have been reports from users about the software being complex and confusing at times, particularly when trying to find specific contacts or navigate certain features.

Issues with Call History: Users have experienced occasional problems with the call history and call recording history not being displayed correctly, which can be frustrating for them when they need to review past calls.

Users commonly recommend exploring other options for VOIP companies that offer good customer service and quick response times. They suggest comparing Vonage Business Communications' features with other VOIP systems. Users also recommend contacting Rich Technology Group for professional assistance before reaching out directly.

Overall, users recommend Vonage Business Communications as a comprehensive communication tool with a user-friendly interface, average pricing, and the ability to connect multiple locations. They appreciate the ease of use, wide variety of features, and solid customer support provided by Vonage Business Communications. However, some caution against auto-renewing contracts and recommend contacting customer service for technical issues.

Attribute Ratings

Reviews

(1-8 of 8)
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Score 1 out of 10
Vetted Review
Verified User
We use Vonage for our phone, text, and faxing service. We use Vonage with the hope of receiving and placing phone calls. However, our lines are down more than 50% of the time. [I believe] This is a terrible product with no easy way to reach customer service. They do not take phone calls, the only communication is through chat. It takes 60 minutes to reach someone and they usually close the chat without a resolution.
  • Send pictures through text.
  • Send Fax
  • The phone app is pretty good.
  • The phone lines are down 50% of the time.
  • I cannot receive calls.
  • I cannot place calls
  • The customer service is terrible, no phone line to call.
  • The online chat support is terrible, they close chats without resolutions.
If you plan on using Vonage to place or receive phone calls, it is a very poor option [in my opinion]. The texting and fax feature seems to work pretty well though.
September 21, 2021

Best Communication Software

Amar Das | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
One of the best communication software I am using. Vonage [Business Communications] we are using to dial our B2B clientele. We are the manufacturer of Vape E-juice and disposable our brand call IVG E-Liquids. It is being used in our sales department to dial vape distributors and wholesalers. I found [high] voice quality and amazing features such as call recording, voice mail, text message, [and] conference call.
  • One of the best dialing software with very good voice quality
  • Amazing features like call recording, texting, voice mail, and divert call
  • Network and connection [very] efficient
  • I believe [they] need to work on history settings, sometime won't show the call history
  • [Doesn't] even show the call recording history
  • Overall experience is very good
Vonage [Business Communications] is very helpful and [user] friendly. If [you're] dialing B2B it works amazingly. I personally preferred every IT firm to use this software for their B2B campaign, fully worth it. Functions [are] very easy to understand, very friendly with the user. The feature of Caller Id [I] much appreciate. I love it and recommend every IT industry to use it.
Philip Schmitz, CIC | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Vonage for Business as our phone system throughout our organization. Especially the auto attendant, group calling, softphone, and other features. I have a virtual assistant and it is great that she can log in from another country and operate on our phone system just as if she was right here. I also like that I can make calls from my cell phone that go through our office phone number, thus keeping my cell number private.
  • Has pretty much any feature and integration you can imagine.
  • Soft phone and click to dial work great on desktop.
  • Smart phone app lets you work from anywhere accessing pretty much every feature.
  • They do not take billing support calls. Online chat only. That can be dicey.
  • Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
  • Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.
Extremely versatile and well suited for a small office or business with many remote locations or virtual assistants. Integrates with Office365 and has web features where you can put "click call me" on your website or conversely install a browser extension that makes web phone numbers so you can click to call them without re-entry.
December 13, 2019

Why We Use VBC

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Vonage Business Cloud is being used by our US Offices. For end users, it gives us multiple options for making calls via phone, app, and/or online portal. For IT's, it gives us great options for supporting users on site. The admin portal allows us to make many changes/implementations without having to contact support.
  • Vonage Business Cloud makes it easy to make changes to user profiles, voicemail passwords, and other settings.
  • It gives users access to their phone whether they are with their physical phone or not.
  • Some international numbers are blocked until you request for them to be allowed.
Vonage Business Cloud is well suited for small and medium size businesses based on ease of use, price, and other factors. It may also be used on a larger scale, but, because of the industry, there may be other organizations that can give the same or more options for a cheaper price. Overall, it appears to be appropriate for businesses of any size.
Jay Donaldson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Vonage across our organization. We love the ease of setup, the phone systems, ease of use, and ability to handle conferences through Chime.
  • Chime - comes with our account, used to hold online meetings and screen share
  • Stable, consistant connections
  • Able to easily customize settings - personal and business-wide
  • We didn't know our clients can easily use screen share and take over the sharing for quite some time - we actually thought it didn't do it, but finally figured out that it did.
Big business features at small business prices.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Vonage Business Cloud for all of our voice needs in our business. This includes remote staff, as well as our home office and a conference bridge. We also install and support Vonage Business Cloud for several clients. It is especially useful for organizations with a lot of remote staff.
  • Ease of administration: The admin website is extremely easy to use and is constantly updated, without making radical changes that interrupt established workflows.
  • Cost: While there are a host of options that can impact your total cost, the costs for an unlimited extension (usable with a desk phone) or a mobile extension (usable only with the Vonage app) are extremely competitive.
  • Reliability and call quality: As long as you have a reliable internet connection (and for large deployments, well-designed and implemented VLANs), the phone service is excellent.
  • Sales: Sales staff is helpful and responsive. Not too pushy.
  • Support: Documentation is good. The support staff is helpful, but sometimes complex issues don't get elevated to higher tier staff as quickly as they should. Their Porting department is the best I've ever dealt with. They are tenacious in dealing with losing carriers to get your numbers over to Vonage.
  • It's nice that they include Amazon Chime for "free" with extensions, but I wish there was a way to turn it off. It's very confusing for users when they receive a Chime welcome email.
  • For larger deployments, project managers I've dealt with can be simultaneously overbearing and seemingly oblivious to the details of a deployment. I'd assume they are a bit overworked and are juggling too many deployments at once. The good news is that it seems that they are willing to let you take tasks off their plate if you already know what you're doing.
  • Admin website can be slow/error out occasionally. This is usually only an issue when making large volumes of changes. Just adding/changing a single user, extension, etc, is not an issue.
  • The admin website could use a few more export/report settings. Dumping a list of all your phone numbers (not just those assigned to users/extensions), more flexible reports, etc
Vonage Business Cloud is great for small to medium businesses in just about any configuration. If you have a large traditional office, as long as you take the time to consider your network environment and internet connections, Vonage is a great alternative to a traditional PBX. If you have a lot of remote staff, it is dead simple to order service and have Vonage ship a preconfigured phone to staff that they can just plug into their home network. Lastly, for organizations with lots of road warriors, the Vonage app turns their smartphone into a fully functional VOIP phone. I have clients that have 50%+ of staff that travel regularly, and who were thrilled to not have to give out their cell numbers to colleagues and just give out their Vonage DIDs instead, and let colleagues know that they could always reach them at the same number.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Vonage Business Cloud throughout our entire organization. Before switching, we used an old PBX system which was hard to program without paying a service tech to come in and charge us an hourly rate. Even just simple things like changing our answering machine greeting were hard since we didn't do it every day. Switching to Vonage was one of the best decisions we ever made. All of our users are now connected in an easy to manage portal and desk phones are a snap to set up.
  • User setup and direct calling number assignment was a snap
  • Easy to add and remove users and program extensions
  • The mobile app is great and functions just like a desk phone
  • Call forwarding to mobile devices and voicemail are all set up very easily by the end user
  • Documentation on router configuration could be a little more complete
  • Not may downsides to Vonage, it is just easy and it always works
If you have a small business and need an affordable VOIP phone system, I would highly recommend Vonage. They make transferring your current business number a very simple process, all done online without the need to take to a CSR. They include the phones for free with a 2 year service agreement which made this a no brainer for us. Very satisfied with our decision 2 years later.
Brian Duffy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Vonage Business Cloud across the whole organization. Vonage is the right fit for us since we are working from many different locations. Many work out of their home office or remote office. The ability to take Vonage wherever you can get an internet connection is what makes the product so great.

The smartphone apps work very well. Vonage has excellent documentation and customer service as well. Any time I have a problem I can call or chat and they are able to help me right away. Many of my counterparts in the industry feel that Vonage is too expensive but then use services that require administrative overhead, server maintenance and are complicated. Vonage is very easy to deploy.
  • Availability
  • Ease of Administration
  • Plans that fit your needs
  • The extension can only have three devices which is difficult if you work in multiple locations. Your cell phone is one of the three, so you really only get two. I have three office locations that I work out of and it would be nice to have my extension at each.
Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
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