Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Reviews

53 Ratings
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Score 7.9 out of 100

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Reviews (1-5 of 5)

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Anonymous | TrustRadius Reviewer
April 24, 2020

Vonage for the Win

Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

It works great for documenting interactions on cases and opportunities/leads in Salesforce. The reporting functionality is pretty good too if you need to look up calls or do call quality assurance. It probably wouldn't be the best tool if you are not looking to do those things, or for a smaller team - there are probably better suited/priced solutions.
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Emily Sullivan | TrustRadius Reviewer
January 23, 2019

Flexible CTI solution

Score 8 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

It is a great CTI for call center solution if you are going to work with Salesforce. But if you are using ContactWorld standalone, it definitely is not an ideal solution. Quite some features are not supported by the standalone version, such as post-call survey and follow up call reminder, etc.
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Richard Kersten | TrustRadius Reviewer
November 16, 2018

Account Executive Experience

Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Well suited for sales teams that are cold calling or using the phones heavily. It is very simple and easy to use. Will save the sales team precious minutes. Having a one stop shop for a sales force when calling is huge!
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Simon Whight | TrustRadius Reviewer
January 25, 2018

One of the most pain free implementations of a product I have had to date.

Score 9 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

It is well suited for any Salesforce deployment. It may be worth considering looking at Salesforce's own Lightning tool if you are looking to adopt a brand new dialling solution where you have not had one to date. This is a brand new development and part of Salesforce's disruptive approach to some previous markets where products for CTI and CPQ etc. were established from other vendors.
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Anonymous | TrustRadius Reviewer
January 31, 2018

Wowed our Sales team with the ease of use

Score 7 out of 10
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Likelihood to Recommend

ContactWorld is extremely well suited for industry specific clients. However, ContactWorld doesn't give us the necessary information for prospective clients as much as we would like. ContactWorld is less appropriate for a place to actually talk to clients, specifically for my company, we have a different software that we use for that and we love using it.
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Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Scorecard Summary

Feature Scorecard Summary

Agent dashboard (1)
10
Validate callers (2)
10.0
Outbound response (1)
10
Call forwarding (2)
9.8
Click-to-call (CTC) (3)
9.9
Warm transfer (3)
10.0
Predictive dialing (1)
9
Interactive voice response (2)
9.0
REST APIs (1)
6
Call scripts (1)
8
Call tracking (2)
6.8
Multichannel integration (1)
10
CRM software integration (3)
9.3
Inbound call routing (2)
10.0
Omnichannel inbound routing (2)
10.0
Recording (3)
10.0
Quality management (2)
10.0
Call analytics (2)
10.0
Historical reporting (3)
8.2
Live reporting (3)
8.2
Customer surveys (2)
10.0
Customer interaction analytics (2)
10.0

About Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

The vendor presents Vonage contact centers as a solution to transform communications inside and outside an organization. For companies using Salesforce, the Vonage Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for customer and agent experiences. Vonage states their cloud contact center options will suit businesses of any size or need.
Categories:  Contact Center

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Competitors

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Technical Details

Operating Systems: Unspecified
Mobile Application:No