Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Reviews

53 Ratings
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Score 7.9 out of 100

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Reviews (1-5 of 5)

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Anonymous | TrustRadius Reviewer
April 24, 2020

Vonage for the Win

Score 10 out of 10
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Verified User
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Use Cases and Deployment Scope

We utilize Vonage Contact Center for Salesforce (formerly New Voice Media) across our sales and support teams. It allows us to transition between departments easily, and it makes it so we can effectively manage quality and compliance.
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Emily Sullivan | TrustRadius Reviewer
January 23, 2019

Flexible CTI solution

Score 8 out of 10
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Verified User
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Use Cases and Deployment Scope

We were looking for a CTI solution for a resource call center we are setting up. A few project requirements, such as integration with Salesforce and allowing agents to work remotely with a flexible DID setup, led us to ContactWorld.
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Richard Kersten | TrustRadius Reviewer
November 16, 2018

Account Executive Experience

Score 10 out of 10
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Verified User
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Use Cases and Deployment Scope

Currently was being used by our inside sales force. 85 % of our business is generated through outbound calling (cold calls) and having it link into salesforce is huge! This eliminates the back and forth of going to the phone from your computer. Overall saving our sales force valuable time that is being spent towards other company objectives. The simplicity is great.
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Simon Whight | TrustRadius Reviewer
January 25, 2018

One of the most pain free implementations of a product I have had to date.

Score 9 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

The NewVoiceMedia ContactWorld for Sales and Marketing solution was brought in to provide an efficient and reliable dialing solution for a medium-sized contact centre. It is being used by the entire contact centre now and was brought in to replace a platform that was exhibiting an inability to scale or integrate satisfactorily with Salesforce.
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Anonymous | TrustRadius Reviewer
January 31, 2018

Wowed our Sales team with the ease of use

Score 7 out of 10
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Verified User
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Use Cases and Deployment Scope

My company is using ContactWorld for Salesforce to help keep track of all our clients' information. Since we are such a small company, everyone in the office has the ability to log onto Salesforce and use ContactWorld to help better their department whenever they need to contact customers or understand our target demographic. The main department who uses ContactWorld the most is definitely the sales and marketing department. With these two departments, the teams are able to quickly and easily find contacts for industries we're looking for and find the necessary information on these prospective clients in order for us to market to them and have a stronger engagement rate.
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Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Scorecard Summary

Feature Scorecard Summary

Agent dashboard (1)
10
Validate callers (2)
10.0
Outbound response (1)
10
Call forwarding (2)
9.8
Click-to-call (CTC) (3)
9.9
Warm transfer (3)
10.0
Predictive dialing (1)
9
Interactive voice response (2)
9.0
REST APIs (1)
6
Call scripts (1)
8
Call tracking (2)
6.8
Multichannel integration (1)
10
CRM software integration (3)
9.3
Inbound call routing (2)
10.0
Omnichannel inbound routing (2)
10.0
Recording (3)
10.0
Quality management (2)
10.0
Call analytics (2)
10.0
Historical reporting (3)
8.2
Live reporting (3)
8.2
Customer surveys (2)
10.0
Customer interaction analytics (2)
10.0

About Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

The vendor presents Vonage contact centers as a solution to transform communications inside and outside an organization. For companies using Salesforce, the Vonage Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for customer and agent experiences. Vonage states their cloud contact center options will suit businesses of any size or need.
Categories:  Contact Center

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Competitors

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Technical Details

Operating Systems: Unspecified
Mobile Application:No