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Vonage Contact Center for Salesforce

Vonage Contact Center for Salesforce
Formerly NewVoiceMedia

Overview

What is Vonage Contact Center for Salesforce?

ContactWorld for Salesforce is a call center software offering from NewVoiceMedia. As its name suggests, it is optimized for integrating with Salesforce's CRM solutions.

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Learn from top reviewers

If you heavily rely on Salesforce and integration with your voice channels, take a look, but better options are out there

Rating: 2 out of 10
June 10, 2021
IncentivizedVetted ReviewVerified User
We had used Vonage just across a single department that heavily uses Salesforce. They built very deep integration and call routing with this and after initial continuous issue...
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Verified user
Manager
Vonage Contact Center for Salesforce3 years of experience

Vonage for the Win

Rating: 10 out of 10
April 24, 2020
IncentivizedVetted ReviewVerified User
We utilize Vonage Contact Center for Salesforce (formerly New Voice Media) across our sales and support teams. It allows us to transition between departments easily, and it ma...
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Verified user
Technician
Vonage Contact Center for Salesforce3 years of experience

Flexible CTI solution

Rating: 8 out of 10
January 23, 2019
IncentivizedVetted ReviewVerified User
We were looking for a CTI solution for a resource call center we are setting up. A few project requirements, such as integration with Salesforce and allowing agents to work re...
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Emily Sullivan
Manager - Information Technology
Database & Evaluation Manager
Wisconsin Women's Health Foundation
Vonage Contact Center for Salesforce1 year of experience

Account Executive Experience

Rating: 10 out of 10
November 16, 2018
IncentivizedVetted ReviewVerified User
Currently was being used by our inside sales force. 85 % of our business is generated through outbound calling (cold calls) and having it link into salesforce is huge! This el...
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Richard Kersten
Executive - Sales
Corporate Account Executive
Bectran, Inc.
Vonage Contact Center for Salesforce1 year of experience

One of the most pain free implementations of a product I have had to date.

Rating: 9 out of 10
January 25, 2018
IncentivizedVetted ReviewVerified User
The NewVoiceMedia ContactWorld for Sales and Marketing solution was brought in to provide an efficient and reliable dialing solution for a medium-sized contact centre. It is b...
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Simon Whight
Technician - Information Technology
Senior Salesforce CRM Analyst
Citation Professional Solutions
Vonage Contact Center for Salesforce1 year of experience
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Pricing

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Essentials

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Cloud
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Cloud
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Express

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Cloud
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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.vonage.com/contact…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Vonage Contact Center for Salesforce?

The vendor presents Vonage contact centers as a solution to transform communications inside and outside an organization. For companies using Salesforce, the Vonage Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for customer and agent experiences. Vonage states their cloud contact center options will suit businesses of any size or need.

Vonage Contact Center for Salesforce Competitors

Vonage Contact Center for Salesforce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

ContactWorld for Salesforce is a call center software offering from NewVoiceMedia. As its name suggests, it is optimized for integrating with Salesforce's CRM solutions.

Talkdesk, RingEX, and Five9 are common alternatives for Vonage Contact Center for Salesforce.

Reviewers rate Validate callers highest, with a score of 8.

The most common users of Vonage Contact Center for Salesforce are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 6)

Flexible CTI solution

Rating: 8 out of 10
Incentivized
January 23, 2019
ES
Emily Sullivan
Database & Evaluation Manager
Wisconsin Women's Health Foundation (Non-Profit Organization Management, 11-50 employees)
Vetted Review
Verified User
Vonage Contact Center for Salesforce
1 year of experience
View profile
Pros
  • Cloud-based, flexible DID set up, and works with Salesforce
  • Easy call flow design
  • Excellent customer service
  • Flexible tiers of licenses that work for our budget
Cons
  • Third party implementation consult
  • British date format and time zone in U.S. market
  • No one answers their 800 number on their website
  • Report is not easy to read
  • Calls that were not answered wouldn’t make it to Salesforce report

If you heavily rely on Salesforce and integration with your voice channels, take a look, but better options are out there

Rating: 2 out of 10
Incentivized
June 10, 2021
Verified User
Manager in Information Technology
Leisure, Travel & Tourism Company, 10,001+ employees
Vetted Review
Verified User
Vonage Contact Center for Salesforce
3 years of experience
Pros
  • Intricate call routing based on salesforce integration
  • Analytics that pull into Salesforce
Cons
  • They need different levels of licenses so that those users in an organization that dont need heavy phone use, can get a simpler and cheaper option
  • Their Mobile app could use a good amount of work
  • Make the ui more user friendly, its a big chore if someone wants to change their voice mail message

One of the most pain free implementations of a product I have had to date.

Rating: 9 out of 10
Incentivized
January 25, 2018
SW
Simon Whight
Senior Salesforce CRM Analyst
Citation Professional Solutions (Legal Services, 201-500 employees)
Vetted Review
Verified User
Vonage Contact Center for Salesforce
1 year of experience
View profile
Pros
  • For a mature app on Salesforce, it is refreshingly free of baggage.
  • They've got some good key partnerships with some other app providers, namely Sumo - who provide gamification and videoboarding.
  • A much lighter and easier to configure product than our previous one.
Cons
  • It does create a lot of records as part of its process. If you face data limit struggles, you should perform a risk analysis on the average amount of records created per month.
  • While it is integrated well in some respects, I don't like the way notes embed as visualforce elements on the Task. This stuff needs to be at the fingertip for agents on the phone, not a click away.

Vonage for the Win

Rating: 10 out of 10
Incentivized
April 24, 2020
Verified User
Technician in Information Technology
Information Technology & Services Company, 11-50 employees
Vetted Review
Verified User
Vonage Contact Center for Salesforce
3 years of experience
Pros
  • Ease of use with interface.
  • Chrome extension for convenience.
  • Reporting.
  • Reliability.
Cons
  • Better logic with logging calls automatically.
  • Easier to manually save call records to an object.
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