Vonage Contact Center for Salesforce

Vonage Contact Center for Salesforce
Formerly NewVoiceMedia

Score 8.8 out of 10
Vonage Contact Center for Salesforce

Overview

What is Vonage Contact Center for Salesforce?

ContactWorld for Salesforce is a call center software offering from NewVoiceMedia. As its name suggests, it is optimized for integrating with Salesforce's CRM solutions.
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Recent Reviews

Vonage for the Win

10 out of 10
April 24, 2020
We utilize Vonage Contact Center for Salesforce (formerly New Voice Media) across our sales and support teams. It allows us to transition …
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Verified User
Technician
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Pricing

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Essentials

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Cloud
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Cloud
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Express

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.vonage.com/contact…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Details

What is Vonage Contact Center for Salesforce?

The vendor presents Vonage contact centers as a solution to transform communications inside and outside an organization. For companies using Salesforce, the Vonage Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for customer and agent experiences. Vonage states their cloud contact center options will suit businesses of any size or need.

Vonage Contact Center for Salesforce Competitors

Vonage Contact Center for Salesforce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

ContactWorld for Salesforce is a call center software offering from NewVoiceMedia. As its name suggests, it is optimized for integrating with Salesforce's CRM solutions.

Talkdesk, RingCentral MVP, and Five9 are common alternatives for Vonage Contact Center for Salesforce.

Reviewers rate Validate callers highest, with a score of 8.

The most common users of Vonage Contact Center for Salesforce are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

 (56)

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Reviews

(1-6 of 6)
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June 10, 2021

If you heavily rely on Salesforce and integration with your voice channels, take a look, but better options are out there

Verified User
Manager in Information Technology
Leisure, Travel & Tourism Company, 10,001+ employees
Score 2 out of 10
Vetted Review
Verified User
Pros and Cons
  • Intricate call routing based on salesforce integration
  • Analytics that pull into Salesforce
  • They need different levels of licenses so that those users in an organization that dont need heavy phone use, can get a simpler and cheaper option
  • Their Mobile app could use a good amount of work
  • Make the ui more user friendly, its a big chore if someone wants to change their voice mail message
April 24, 2020

Vonage for the Win

Verified User
Technician in Information Technology
Information Technology & Services Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Pros and Cons
  • Ease of use with interface.
  • Chrome extension for convenience.
  • Reporting.
  • Reliability.
  • Better logic with logging calls automatically.
  • Easier to manually save call records to an object.
January 23, 2019

Flexible CTI solution

Emily Sullivan | TrustRadius Reviewer
Emily Sullivan
Database & Evaluation Manager
Wisconsin Women's Health Foundation (Non-Profit Organization Management, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Pros and Cons
  • Cloud-based, flexible DID set up, and works with Salesforce
  • Easy call flow design
  • Excellent customer service
  • Flexible tiers of licenses that work for our budget
  • Third party implementation consult
  • British date format and time zone in U.S. market
  • No one answers their 800 number on their website
  • Report is not easy to read
  • Calls that were not answered wouldn’t make it to Salesforce report
January 31, 2018

Wowed our Sales team with the ease of use

Verified User
Employee in Marketing
Marketing and Advertising Company, 51-200 employees
Score 7 out of 10
Vetted Review
Verified User
Pros and Cons
  • The design of ContactWorld is wonderful, very easy to use and not too busy on the eyes.
  • ContactWorld also makes it easier to find specific clients for specific industries, the groupings of everything are nice and neat and easy to use.
  • ContactWorld has made it much easier for my company to stay on the same page regarding customer information and interest.
  • It would be nice to have a groups area in ContactWorld, where we can put specific people into certain groups, similar to folders on a desktop.
January 25, 2018

One of the most pain free implementations of a product I have had to date.

Simon Whight | TrustRadius Reviewer
Simon Whight
Senior Salesforce CRM Analyst
Citation Professional Solutions (Legal Services, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Pros and Cons
  • For a mature app on Salesforce, it is refreshingly free of baggage.
  • They've got some good key partnerships with some other app providers, namely Sumo - who provide gamification and videoboarding.
  • A much lighter and easier to configure product than our previous one.
  • It does create a lot of records as part of its process. If you face data limit struggles, you should perform a risk analysis on the average amount of records created per month.
  • While it is integrated well in some respects, I don't like the way notes embed as visualforce elements on the Task. This stuff needs to be at the fingertip for agents on the phone, not a click away.
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