Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Overview

Reviews

Vonage for the Win

10
We utilize Vonage Contact Center for Salesforce (formerly New Voice Media) across our sales and support teams. It allows us to transition …
Read full review

Flexible CTI solution

8
We were looking for a CTI solution for a resource call center we are setting up. A few project requirements, such as integration with …

Reviewer Pros & Cons

View all pros & cons

Pricing

View all pricing

Essentials

Contact sales team

Cloud
Contact sales team

Select

Contact sales team

Cloud
Contact sales team

Express

Contact sales team

Cloud
Contact sales team

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.vonage.com/contact…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Vonage Contact Center for Salesforce (formerly NewVoiceMedia)?

The vendor presents Vonage contact centers as a solution to transform communications inside and outside an organization. For companies using Salesforce, the Vonage Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for customer and agent experiences. Vonage states their cloud contact center options will suit businesses of any size or need.

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Competitors

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Alternatives

View all alternatives

Frequently Asked Questions

What is Vonage Contact Center for Salesforce (formerly NewVoiceMedia)?

ContactWorld for Salesforce is a call center software offering from NewVoiceMedia. As its name suggests, it is optimized for integrating with Salesforce's CRM solutions.

What are Vonage Contact Center for Salesforce (formerly NewVoiceMedia)'s top competitors?

Talkdesk, RingCentral MVP, and Five9 are common alternatives for Vonage Contact Center for Salesforce (formerly NewVoiceMedia).

What is Vonage Contact Center for Salesforce (formerly NewVoiceMedia)'s best feature?

Reviewers rate Validate callers highest, with a score of 8.4.

Who uses Vonage Contact Center for Salesforce (formerly NewVoiceMedia)?

The most common users of Vonage Contact Center for Salesforce (formerly NewVoiceMedia) are from Mid-size Companies and the Computer Software industry.

Reviews and Ratings

(55)

Ratings

Reviews

(1-6 of 6)
Companies can't remove reviews or game the system. Here's why
Score 2 out of 10
Vetted Review
Verified User
Review Source
  • Intricate call routing based on salesforce integration
  • Analytics that pull into Salesforce
  • They need different levels of licenses so that those users in an organization that dont need heavy phone use, can get a simpler and cheaper option
  • Their Mobile app could use a good amount of work
  • Make the ui more user friendly, its a big chore if someone wants to change their voice mail message
April 24, 2020

Vonage for the Win

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Ease of use with interface.
  • Chrome extension for convenience.
  • Reporting.
  • Reliability.
  • Better logic with logging calls automatically.
  • Easier to manually save call records to an object.
January 23, 2019

Flexible CTI solution

Emily Sullivan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Cloud-based, flexible DID set up, and works with Salesforce
  • Easy call flow design
  • Excellent customer service
  • Flexible tiers of licenses that work for our budget
  • Third party implementation consult
  • British date format and time zone in U.S. market
  • No one answers their 800 number on their website
  • Report is not easy to read
  • Calls that were not answered wouldn’t make it to Salesforce report
Simon Whight | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • For a mature app on Salesforce, it is refreshingly free of baggage.
  • They've got some good key partnerships with some other app providers, namely Sumo - who provide gamification and videoboarding.
  • A much lighter and easier to configure product than our previous one.
  • It does create a lot of records as part of its process. If you face data limit struggles, you should perform a risk analysis on the average amount of records created per month.
  • While it is integrated well in some respects, I don't like the way notes embed as visualforce elements on the Task. This stuff needs to be at the fingertip for agents on the phone, not a click away.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • The design of ContactWorld is wonderful, very easy to use and not too busy on the eyes.
  • ContactWorld also makes it easier to find specific clients for specific industries, the groupings of everything are nice and neat and easy to use.
  • ContactWorld has made it much easier for my company to stay on the same page regarding customer information and interest.
  • It would be nice to have a groups area in ContactWorld, where we can put specific people into certain groups, similar to folders on a desktop.