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Voxco has proven to be a valuable tool for running customer experience surveys, offering a range of capabilities for design, distribution, …
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What is Voxco Survey Software?
Voxco Survey Software features one centralized database across multiple survey channels. The vendor says that with this solution, users can collect and process respondent data at any time and in any place. This flexible software can be used to create…
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What is Voxco Survey Software?
Voxco Survey Software features one centralized database across multiple survey channels. The vendor says that with this solution, users can collect and process respondent data at any time and in any place. This flexible software can be used to create device-responsive online surveys (web,…
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What is Voxco Survey Software?
Voxco Survey Software features one centralized database across multiple survey channels. The vendor says that with this solution, users can collect and process respondent data at any time and in any place. This flexible software can be used to create device-responsive online surveys (web, mobile, or embedded in-app), over-the-phone interviews (CATI, IVR and dialers), or face-to-face interviewing (CAPI). According to the vendor, their clients appreciate their engaging, interactive survey results dashboards and personalized customer service.
Voxco Survey Software Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Phone surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Single page survey
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Multimedia content
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Question bank
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
- Supported: Conditional questions
- Supported: Question branching
- Supported: Piping logic
- Supported: Randomization
Survey Reporting & Analytics Features
- Supported: Response tracking
- Supported: Data export
- Supported: Real-time results
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
- Supported: Analytics
Survey Integrations Features
- Supported: CRM Integration
- Supported: Social media integration
Survey Automation Features
- Supported: Notifications and alerts
- Supported: Calendar/scheduling
- Supported: Follow-up emails
Survey Distribution Features
- Supported: In-tool invites
- Supported: Email distribution
- Supported: Cross-channel distribution
- Supported: Custom survey URLs
- Supported: Embeddable surveys
- Supported: Site intercept surveys
- Supported: 360 Degree feedback
- Supported: Anonymous responses
- Supported: Unlimited questions per survey
- Supported: Unlimited responses per survey
- Supported: Respondent restrictions
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
- Supported: Compliance
Voxco Survey Software Screenshots
Voxco Survey Software Competitors
Voxco Survey Software Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
| Mobile Application | No |
| Supported Countries | Canada, United States, United Kingdom, Mexico, France, Germany, Australia, more |
| Supported Languages | English, French, Spanish, German, more |
Voxco Survey Software Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 25% |
| Mid-Size Companies (51-500 employees) | 65% |
| Enterprises (more than 500 employees) | 10% |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Voxco has proven to be a valuable tool for running customer experience surveys, offering a range of capabilities for design, distribution, and analysis. Users have found the platform to be incredibly user-friendly, allowing both in-house and client surveys to be efficiently conducted with positive responses received. The software has significantly simplified the process of conducting survey research, enabling users to run product surveys and benchmark offerings. With Voxco, users can create engaging surveys with different question types and appealing themes, making it easier to gather the necessary data. Additionally, the platform's quick launch feature eliminates the need for external data analysis tools, facilitating efficient data collection. One of the standout features of Voxco is its ability to share survey insights across teams, empowering organizations to take remedial action and improve team performance. Moreover, the software's multimode capabilities enable seamless survey creation and management across various modes of data collection. Voxco has been especially beneficial in solving challenges related to managing callbacks and large samples of respondents. It is widely used by market research companies for a comprehensive suite of services including CATI, WAPI, PAPI, and online surveys. Users have lauded the responsiveness of Voxco's support team in promptly addressing any network issues that may arise. Overall, Voxco provides a cost-effective solution for gathering market research information while offering interactive features well-suited for hosting mobile surveys. Its versatility extends to delivering statistical feedback through online surveys as well as streamlining scheduling by gaining availability data from respondents. The software has proven valuable in collecting event-related feedback following live or online programs and supports convenient organization of agendas along with real-time reporting. Additionally, Voxco helps streamline project management by tracking interviewees and storing data from various projects in one system. The platform has been particularly effective in managing remote data collection projects when surveying hard-to-reach populations such as the homeless or drug users. It allows users to easily coordinate data collection processes across multiple cities for efficient management. One satisfied client has praised Voxco for its usefulness in building online surveys and collecting and reporting on the results. The software's lightweight design and compatibility with various devices have made it popular among users, who appreciate the ability to send survey responses directly to customers via email. Voxco's time-saving capabilities extend to sending out surveys for weekly meetings, and its customizable features accommodate complex logic with ease. All in all, Voxco has proven itself as a reliable tool for gathering feedback from a large number of people, facilitating easy analysis and searchability of information.
Automated and Highly Functional Survey Platform: Users have praised Voxco's survey platform for being automated and highly functional, with multiple reviewers mentioning these aspects. The automated nature of the platform has allowed users to efficiently collect feedback from customers and improve their work. Additionally, the range of functionality provided by Voxco has been appreciated by users, as it has enabled them to easily program surveys, handle complex surveys with calculated variables, and create visually compelling surveys with various question types.
Click-and-Play Design Tool: Reviewers have highlighted the click-and-play feature of Voxco's design tool as a valuable aspect. This feature reduces coding errors and makes survey creation easier, which several users have found beneficial. By simplifying the process of designing surveys, the click-and-play feature saves time and allows users to focus on other important tasks.
Efficient Data Management Capabilities: Users have found Voxco's data management capabilities to be efficient, with particular praise given to the search engine feature. Several reviewers mentioned that this feature is helpful in retrieving desired information quickly. The efficiency of Voxco's data management capabilities has contributed to smoother workflows and improved productivity for users conducting market research surveys.
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Support Issues: Some users have experienced difficulties with support, including unanswered tickets and disappearing follow-up queries. The lack of timely and consistent support has been a source of frustration and dissatisfaction for these users.
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User Interface and Learning Curve: Several reviewers find the user interface of Voxco to be less intuitive compared to other survey platforms, leading to a steep learning curve. This has made it challenging for some users to navigate and utilize the platform effectively.
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Limited Customization Options: Users have expressed disappointment with the limited customization options available in Voxco. Some have mentioned a desire for more customization options for report headings, while others have highlighted the need for personal scripting for question types not offered by Voxco out of the box. These limitations have hindered their ability to tailor surveys according to their specific needs.
Users have made the following recommendations for Voxco based on their experiences with the platform:
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Voxco is highly praised for its suitability in conducting complex market research techniques such as Conjoint, Maxdiff, and shopping carts. Users have found it to be a powerful tool in this regard.
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Many users have had an amazing experience with Voxco Survey Platform and express their intention to continue using it in the future. The platform has proven to be reliable and effective in their survey efforts.
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Reviewers suggest that constructing a robust survey is key to obtaining excellent feedback through Voxco. They believe the platform offers great potential for those seeking excellence, excellent service, and reliability. Furthermore, users recommend giving Voxco a serious look, especially for conducting in-person surveys.
Overall, users recommend Voxco for its ability to handle complex market research techniques, its reliability, and its potential for providing excellent service in surveys.
Reviews
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November 20, 2018
Capable survey tool very similar to SurveyMonkey and SurveyGizmo.
Using Voxco to build online surveys and collect/report on the results. Used by my client whom I'm currently engaged on a project with.
- Has a simple and cleanly laid out website making function and projects easy to fine.
- Reporting and analysis functions are easy to find and understand.
- Has a nice feature in the reporting that automatically reorders response categories so they are always from max to min.
- On the same topic about the automatic reordering of responses from max to min, the downside is it does not allow me to leave the ordering in original format.
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- I can't speak to this as I'm just using it for analysis and it's the only tool available in this situation.
Very similar to SurveyMonkey and SurveyGizmo. They all have some minor differences and it makes you wish you could own all of them to get every function you would need.