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WalkMe

WalkMe

Overview

What is WalkMe?

WalkMe is a Digital Adoption Platform (DAP) that promises to transform the user experience in "today’s overwhelming digital world." Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe offers a transparent overlay that assists users to complete tasks easily within…

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Recent Reviews

TrustRadius Insights

WalkMe is a versatile software that has been utilized in a wide range of use cases by different organizations. Users have employed WalkMe …
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TrustRadius Insights
TrustRadius Insights

Best Digital Adoption Platform

9 out of 10
May 03, 2022
We use WalkMe to help our customers easily understand our systems. We use it to guide users through the system, to show tooltips and …
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Disappointed Decision Maker

1 out of 10
November 04, 2021
WalkMe was purchased to help customers integrate and adopt in a self-serve fashion. It has failed on all fronts at this point and we no …
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WalkMe for institutes

7 out of 10
May 01, 2021
Incentivized
It is being used in our organization to save costs and to get most return on investment. As we have some business assisting tasks so we …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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WalkMe

WalkMe

N/A
Unavailable

What is WalkMe?

WalkMe is a Digital Adoption Platform (DAP) that promises to transform the user experience in "today’s overwhelming digital world." Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe offers a transparent overlay that assists users to complete tasks easily…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

WalkMe demo

YouTube
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Product Details

What is WalkMe?

WalkMe is a Digital Adoption Platform (DAP) that promises to transform the user experience in "today’s overwhelming digital world." Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe offers a transparent overlay that assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies.



WalkMe Features

  • Supported: Guidance
  • Supported: Engagement
  • Supported: Insights
  • Supported: Automation
  • Supported: On-Screen Recording
  • Supported: Employee Training
  • Supported: Onborading
  • Supported: Change Management
  • Supported: Support

WalkMe Screenshots

Screenshot of Reduce support costsScreenshot of Accelerate the onboarding processScreenshot of Automate any repetitve processScreenshot of Record your users in session to gain valuable visual analytics.

WalkMe Video

Learn more: https://www.walkme.com/

WalkMe Integrations

WalkMe Competitors

WalkMe Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsAll
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesAll Countries
Supported LanguagesAll Languages
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Comparisons

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Reviews and Ratings

(58)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

WalkMe is a versatile software that has been utilized in a wide range of use cases by different organizations. Users have employed WalkMe for various purposes such as onboarding and user education, automation, and new feature adoption. The software has proven effective in guiding users through processes, providing system overviews, and offering shortcuts to administrators. Additionally, it has been used as a training and change management tool during new system implementations, reducing the need for additional training resources and facilitating smooth transitions for users. Furthermore, WalkMe has enabled organizations to create comprehensive walkthrough tutorials and build a library of digital knowledge-base assets, saving valuable time and resources for support teams. It has also served as an engagement software, simplifying the online user experience by providing step-by-step guidance through every process.

Many users have found WalkMe to be easy to use and get up to speed with in just a few days. They appreciate the intuitive user interface, which makes it extremely quick and easy to implement the software within their platform. Users appreciate the many advanced features that WalkMe offers, allowing power users to explore and create innovative solutions. These features provide users with the flexibility and customization options they need for their specific workflows. The great analytics provided by WalkMe have been praised by users. These analytics give insights into platform usage, adoption by users, and surveys. Users find these insights valuable in understanding how their customers are using the product and making data-driven decisions.

Lack of Detailed Analytics: Some users have expressed the need for more work on analytics and more detailed reports, indicating that they feel the current analytics capabilities are lacking.

Editor Improvements Needed: Reviewers have mentioned that the editor needs improvements such as tracking edits by multiple users, locking some content, and undoing changes made by others. This suggests that there is room for enhancement in terms of collaborative editing features.

Poor After-sales Support: Several customers have expressed dissatisfaction with the after-sales support provided, especially when it comes to scaling and operationalizing. This indicates that there is room for improvement in providing comprehensive support throughout the customer journey.

The common recommendations from user reviews for WalkMe are as follows:

  1. Take advantage of WalkMe training and think outside the box when building solutions. Users suggest attending training sessions and exploring creative approaches to fully utilize WalkMe's capabilities.

  2. Engage with the WalkMe support team and ask questions. Utilize the support offered by WalkMe and seek guidance from developers, UX/UI designers, and customer success managers (CSMs) for a smooth implementation process.

  3. Incorporate frequent in-depth training and invest in the development of a knowledge base. Offer regular training sessions and build a repository of information to maximize the return on investment with WalkMe.

These recommendations highlight the importance of training, support, and ongoing learning for effective use of WalkMe in addressing process challenges and driving digital adoption within organizations.

Attribute Ratings

Reviews

(1-25 of 29)
Companies can't remove reviews or game the system. Here's why
August 12, 2022

The wonders of WalkMe

Elizabeth Willisson | TrustRadius Reviewer
Elizabeth Willisson
Lead Technical Consultant
Multiple positions (Computer Software, 11-50 employees)
Score 10 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
  • New system implementation - if you're switching or upgrading systems, you can ease users through the transition by providing in-system contextual guidance, extra tips, and automating clicks they don't need to worry about.
  • Data integrity - if you have users making mistakes in the system, you can add validation with WalkMe without the need for developer time and reduce those errors and upstream problems, and related costs
  • Reducing support tickets - if you have support tickets coming through about how to do tasks in a system, you can reduce the time and cost of your support staff answering these tickets by addressing the queries with WalkMe content
  • Change management - ease users through change with guidance and provide in-system surveys
  • Onboarding - bring new users quickly up to speed with onboarding tasks
  • Automation - automate your regular processes and cut system time, freeing users up for more important tasks
  • Process/system analysis - use the analytics to track where users are dropping off in processes and making errors and address these with WalkMe content
  • User experience - make your system more user friendly
August 04, 2022

WalkMe helped us increase the Customer Satisfaction Rate

Verified User
Professional in Product Management
Information Technology & Services Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
The support hasn't been great lately and has been causing a lot of trouble. Every time we encounter trouble it takes a lot of time in getting crucial things solved. Sometimes, it took two weeks to reach from support lower level to the highest level and get the issue fixed.
July 31, 2022

Walk thru WalkMe

SMS Saravanan | TrustRadius Reviewer
SMS Saravanan
Advanced Business Analyst II
Novo Nordisk (Pharmaceuticals, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
While creating launchers I find it to be useful wherein we added the editable image and people thought it to be Success Factors and not WalkMe. So without much difference we were able to make an impact. Through the launcher we connected it to a PDF resource. While finding jQueries find it difficult to find a unique jQuery and rarely used chat bots because of the difficult in usage.
June 29, 2022

Wonderful product that helps us make our system more intuitive for our clients

Verified User
Employee in Marketing
Information Technology & Services Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
By far, WalkMe's most helpful feature for us is the Smart Tips. We have created hundreds of them to provide users with quick context within our system. In problematic use cases, we can add a Smart Tip in minutes to provide clarity and information. Not only does this help reduce our support burden and help our users more easily navigate our system, but it saves our dev team time hard-coding tool tips into the page.
May 27, 2022

WalkMe is the future of training and digital adoption!

Hayley Dolby | TrustRadius Reviewer
Hayley Dolby
WalkMe Solution Builder and Systems Trainer
Connected Places Catapult (Automotive, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
WalkMe Workstation is particularly good for onboarding new staff and being able to search over multiple apps instantly. From an IT training point of view, I would use WalkMe if I could on every piece of software in some form.
May 05, 2022

WalkMe helps us walk our user to success

Theodora Mazza | TrustRadius Reviewer
Theodora Mazza
Senior Information Developer
Siemens (Computer Software, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
My experience has only been with web-based software and WalkMe is serving us great by providing help for the same. We can scale the help to as little or as much as we want/need for each user workflow. Because the help collection is searchable and linkable, users can quickly find their way around the help system and also find more and more information as needed.
May 03, 2022

Best Digital Adoption Platform

Verified User
Employee in Customer Service
Telecommunications Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
If you target to guide users through the system, to show tooltips and validation messages, to show popup notifications, and so on, I recommend going for it as it saves your time and effort to implement the above features in your system. WalkMe also has a nice support team.
May 03, 2022

WalkMe is a market leader in Digital Adoption space and deservingly so

Krishna Khanna (they/them) | TrustRadius Reviewer
Krishna Khanna (they/them)
Global Learning Experience Design Manager
Boston Consulting Group (BCG) (Management Consulting, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
WalkMe is a great tool to support digital transformation efforts at an organization--it can reduce the training/learning time for both the users and the creators. It can also support onboarding, change management, data integrity, and creating a seamless connection between platforms and many others.

It's not a tool for simple, intuitive platforms that do not change frequently.
November 04, 2021

Disappointed Decision Maker

Verified User
Vice-President in Customer Service
Computer Software Company, 51-200 employees
Score 1 out of 10
Vetted Review
Verified User
Likelihood to Recommend
WalkMe was unable to deliver for us, but we didn't have hard feelings. We just needed to move on. WalkMe has made it incredibly difficult to cancel our agreement at the end of our term. I've been working on it for over 6 months now and their team has been radio silent in the process or worse promising a call and then never delivering. I can only think they were trying to beef up the books as they prepped for IPO as a reason for this level of poor service.
June 26, 2021

Complete digital analytic platform available in market

Alan Stanley | TrustRadius Reviewer
Alan Stanley
Corporate Finance Manager
Invicta (Marketing & Advertising, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The best-reviewed platform to handle all the digital problems with new features. Another great feature that is helping me a lot in the organization as it gives me all the insights and information of what customer wants from us and which thing customer is looking for also how the user is using our product.
June 11, 2021

Perfect tool to create a navigation and pre-build experience for clients

Jason Sauquet | TrustRadius Reviewer
Jason Sauquet
Senior Software Engineer
Choice Hotels International (Hospitality, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
WalkMe has permitted my little team to rapidly construct, test, and dispatch advanced walkthroughs to assist clients with comprehension and gain proficiency with our product. Our company is reliably refreshing and developing so the capacity to trigger yell-outs of new highlights and capacities is incredible. I would recommend this to other businesses to add this platform into their work systems and get benefits from incredible services.
June 01, 2021

Helpful in-the-moment tech support that frees up your platform managers and customer service department

Verified User
Professional in Product Management
E-Learning Company, 501-1000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
WalkMe is well suited to relatively simple platforms that don't have a great deal of customization on the back end. If your platform that WalkMe is installed on has a lot of homegrown features and functionality, you might have a hard time with the development and implementation phase, and your customers might not see the benefits for quite some time.
May 01, 2021

WalkMe for institutes

Verified User
Employee in Engineering
E-Learning Company, 1001-5000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is less suitable for data uploading and synchronization whereas, it is best for providing insights to users and in-depth understanding of things and to help others building actionbots and to use their products in a more user friendly and convenient way. Ease of using a product at users' convenience. There are some issues regarding data uploading and synchronization whereas it is user friendly.
April 30, 2021

All in one solution, but doesn't come cheaply!

Nikhil George | TrustRadius Reviewer
Nikhil George
Product Manager
Spotlight Reporting (Computer Software, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
WalkMe is great for guiding users around features in your application. It can show them where menus, options, and features are located. It can also be used to guide them through tasks, however, if the task is quite complex, the guided tours can be hard to set up correctly. The reporting and insights tool helps track the effectiveness of the tours as well as user behavior to help you improve the tours as well as in-app features.
April 28, 2021

Next-generation customer experience delivery and digital transformation.

Elizabeth Cassidy | TrustRadius Reviewer
Elizabeth Cassidy
Senior Analyst, Customer Analytics
Alliance Data Card Services (Financial Services, 5001-10,000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It can be used to train new users or walking them through the support queries or during the promotion of new features through a series of clear, step-by-step interactive tip-balloons that are displayed on screen. A great way to draw attention of visitors to important messages on our site especially when promoting new services, announcing maintenance or informing users of changes.
April 24, 2021

WalkMe - good for managers

Verified User
Project Manager in Marketing
Farming Company, 10,001+ employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
[An] application like WalkMe is useful for applications that are critical but may be used infrequently. For example, [the] Human Resources system that handles compensation and review may be used once a year by a manager. Unlike document-based documentation, WalkMe is an always-ready tool to help remind [managers] of how to use these systems without them having to find documentation that is buried away somewhere in a SharePoint.
April 23, 2021

WalkMe is like a 24/7 Customer Support Rep!

Scotty Hunt | TrustRadius Reviewer
Scotty Hunt
Senior Account Manager
120WaterAudit (Renewables & Environment, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
WalkMe is totally suited for any company that provisions an application for its clients to use. Our is a cloud-based application with specific login's and passwords for each individual client. Client's have 24/7 access to the software, so our Customer Support teams cannot be on-call at all times. WalkMe live help and walk-through tutorials are essential for the clients to "help themselves" to the answers and functionality explanations they need to be productive. It enhances the value of our application.
March 16, 2020

One of the Best Ways to WalkMe Through Learning Our Sales Pipeline Workflow!

Joshua Melder | TrustRadius Reviewer
Joshua Melder
Customer Account Manager
Quad (Printing, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
For large-scale organizations with a sizable sales force, WalkMe is an unquestionable time saver. After the WalkMe implementation, our sales education team was able to move on to completely new projects and rarely were required to hold training for several of our most-utilized platforms. I was able to learn several of my own workflow responsibilities - and workflows before and after my own in our pipeline. It helped me better understand our lead process, the timing of events, and a better overall view of what our team was trying to achieve. Therefore, with a large team, I would highly recommend.
September 20, 2019

Will never use again; there are better alternatives

Verified User
Vice-President in Marketing
E-Learning Company, 51-200 employees
Score 1 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Their walkthrough tool worked fine most of the time and provided us with flexibility without having to go to our engineering team. Frankly, though, with how they treat their customers and how buggy the tool is, we have found alternative tools that are much better and at comparable costs.
August 22, 2019

A fabulous tool for improving customer experience

Aaron Goldstein | TrustRadius Reviewer
Aaron Goldstein
Business Process Analyst || Executive Assistant
DigiProMedia LLC (Computer Software, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If your company produces software in which there may be a particularly steep learning curve, WalkMe is an excellent tool for bringing your users up to speed on the full functionality of your software/platform.
For instance, let's say you have an email marketing platform in which users can build and send emails. From your analysis of your customers' use of the platform, and from your review of the most common support tickets, you find that your customers find it especially hard to import pictures into an email. Using the WalkMe software, you are able to create a digital walkthrough within your email marketing platform, which teaches users to import pictures. This saves your support team time and money, and improves your users' experience and confidence in your platform.
December 23, 2018

WalkMe for Coupa

Rona Bassett | TrustRadius Reviewer
Rona Bassett
Project Manager
Fingal Consulting Ltd (Insurance, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
WalkMe is very well suited to the retail industry with product purchasing. However, this can also be translated into back-office software when users are undertaking purchasing on an irregular basis.
December 22, 2018

WalkMe - a Beginner's Experience

Kevin Uhlig | TrustRadius Reviewer
Kevin Uhlig
Senior Technical Writer
autoTRADER.ca (Automotive, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
The rule creation ability is really powerful, as it allows you to finetune when/how a Walk-thru plays according to really specific scenarios. I also love how it functions as a "traditional" help, but with interactivity for the user to meet the principle learning guidelines by reading, seeing, and doing. The SmartTip feature is also really cool, because now a user simply has to hover their cursor over a question mark to learn about a particular field or button, rather than having to dig for the answer in existing documentation or call tech support.
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