WatchGuard AuthPoint

Yes - once implemented, the use is very seamless and requires no general upkeep. It just works well. There is some Admin when you set up new users or have to reissue tokens, and it works well. Again, it could use better tutorials. I have figured it out now, but there was a learning curve. The cloud portion of Administration, though, could use a mobile app.

Once the software is configured, it is very easy to use and instruct clients how to use it. However, the setup process can be misunderstood and difficult to complete. If there was an easier setup process with less steps that would be ideal. Besides that, we have had no complaints.

Installing remotely, especially around the time of the pandemic, was a big plus.

Things did not use to be that simple at all, when we first used WatchGuard AuthPoint with our SSL VPN connections on the WatchGuard Fireboxes. One would have to setup a radius server on a domain controller and pass all the connection traffic between the Firebox and AuthPoint through an Authentication Gateway on a DC. And then set up at least one more Authentication Gateway to ensure high availability. However since version 12.7 of Fireware this is no longer needed. That was a much expected change that did really make things a lot simpler and did make us very happy!

The configuration is a bit confusing if you log in for the first time. If you have configured your company or structure in the cloud or if you already have other cloud products from WatchGuard (e.g., Wi-Fi-Cloud, Host-Sensor), then you are firm with the configuration and the structure in WatchGuard Cloud. So then it's easy to configure and deploy. The help from WatchGuard is also very good. There are also configuration examples that are very useful.