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Watchman Monitoring

Watchman Monitoring

Overview

What is Watchman Monitoring?

Watchman Monitoring is a read-only IT Alerting, hardware monitoring, & high-availability beacon reporting SaaS designed for resale by IT professionals looking to provide proactive support to their offerings. The Watchman Monitoring Client has a single focus: to detect and report…

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Recent Reviews

TrustRadius Insights

Users of this software rely on its visibility and proactive monitoring capabilities to identify and address system issues before they are …
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Pricing

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Watchman Monitoring

$79.00

On Premise
Up to 25 Devices

Watchman Monitoring

$79.00

Cloud
Up to 25 Devices

Watchman Monitoring

$199.00

On Premise
Up to 1500 Devices

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.watchmanmonitoring.com/pric…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Watchman Monitoring?

Watchman Monitoring is a read-only IT Alerting, hardware monitoring, & high-availability beacon reporting SaaS designed for resale by IT professionals looking to provide proactive support to their offerings. The Watchman Monitoring Client has a single focus: to detect and report issues.

Watchman Monitoring Features

  • Supported: Proactive Computer, Server, & Hardware Monitoring
  • Supported: Read-only IT Alerting
  • Supported: High-Availability Beacon Reporting
  • Supported: In-Taskbar Contact Menu
  • Supported: User-Defined Expiration Tracking
  • Supported: Asset Discovery & Inventory Reporting
  • Supported: Synology NAS Devices Monitoring
  • Supported: Antivirus/Malware & Backup Software Monitoring
  • Supported: Bidirectional Customer Support Ticket Management

Watchman Monitoring Screenshots

Screenshot of Provide Proactive Support. Watchman Monitoring’s white-labeled cross-platform monitoring & read-only IT alerting solutions help IT professionals avoid downtime, reduce time spent troubleshooting computers, increase recurring revenue, better manage support tickets, and to provide proactive support to their clients.

Watchman Monitoring Integrations

Watchman Monitoring Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac, Synology
Mobile ApplicationNo
Supported CountriesGlobally Available
Supported LanguagesEnglish

Watchman Monitoring Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(3)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users of this software rely on its visibility and proactive monitoring capabilities to identify and address system issues before they are reported by users. By providing a comprehensive overview of all managed machines, the software solves the problem of needing a centralized view for efficient management. It assists in ensuring important security measures such as filevault are enabled and helps detect malware. According to users, having instant access to computer specifications saves time and increases customer satisfaction, as it impresses customers with the software's ability to quickly retrieve information. Additionally, the software is used for storing machine inventory and data for clients, being deployed across both internal and client machines to gather specifications and perform quick health checks. Installing the software on every managed computer allows users to easily identify when there is something wrong with a specific unit in the long run.

Overall, this software provides valuable features that contribute to proactive system monitoring, improved security measures, efficient management, quick information retrieval, and streamlined workflows.

Visibility: Users have found the visibility provided by Watchman Monitoring to be crucial in monitoring their user's systems. They mention that it allows them to proactively identify and address problems before users report them. Several reviewers have highlighted this as a key benefit of using Watchman Monitoring.

Integration with RMM system: The ability to integrate with the user's RMM system, Remote Monitoring and Management, has been highly valued by multiple reviewers. They appreciate being able to easily access and pull important facts from their RMM system, making it convenient for managing their systems.

Snapshot of all computers: Reviewers appreciate the feature of having a snapshot of all the computers they are responsible for. This feature helps them monitor the health of the computers, including malware and hard drive status, as well as monitor backups and plan for upgrades by viewing the age and specifications of each computer. Some users find this particularly useful in their day-to-day management tasks.

Lack of Detail in Notifications: Some users have mentioned that the notifications provided by Watchman Monitoring can be lacking in detail or noisy if not configured properly. This can make it difficult for users to sift through the information and prioritize their actions accordingly.

Reliability Issues with Crashplan Reporting: There were a few complaints about the product's reliability in reporting Crashplan errors. Some reviewers have suggested that Watchman Monitoring may not always provide accurate information in this regard, which could potentially impact troubleshooting efforts.

Difficulty Searching for Serials and Machines: The ease of searching for serials and machines was mentioned as an area for improvement by some users. They expressed a desire for it to be easier to locate specific devices within the system, suggesting that enhancements in this area would greatly improve usability.

Reviews

(1-1 of 1)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
Watchman Monitoring is deployed across not only our internal fleet, but we install it on every computer we manage for clients. Every computer that Virtua Computers manages, has Watchman Monitoring on it. We do this so we can get specifications on the computer and a quick health check, and then in the long run know when something is wrong with a particular unit.
  • Super easy to deploy.
  • Integrates well with ZenDesk and YourComputerInventory.com.
  • Website is very clear and email to manage.
  • Support is awesome.
  • Super lightweight package.
  • Would like to see non-computer deployment agent - such as Synology.
  • Since it's mainly reporting, this isn't necessary improvement, but it would be good if it can receive data - so in case we can't ping a machine, maybe use Watchman as a backdoor - but that would go against it's main principles.
If you are in IT consulting or manage any fleet of computers, both Mac and PC (and yes Linux) - you should have this installed. It will be able to provide you the information needed to repair computers and avoid productivity loss by users.
Monitoring Tasks (3)
96.66666666666666%
9.7
Remote monitoring
100%
10.0
Multi-device monitoring
100%
10.0
Automated alerts and notifications
90%
9.0
Management Tasks (1)
70%
7.0
Software and hardware inventory
70%
7.0
Reporting (2)
75%
7.5
Customizable reporting
70%
7.0
Risk analysis
80%
8.0
Security
N/A
N/A
  • I've been using it since the day it came out - there have so many times where a machine has had an error reported by Watchman that we've been able to save the client before something terrible happened.
  • The ROI is there - you can easily resell this product to your clients, or wrap it into your product offering.
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