Watchman Monitoring by Syncro

Visibility: Users have found the visibility provided by Watchman Monitoring to be crucial in monitoring their user's systems. They mention that it allows them to proactively identify and address problems before users report them. Several reviewers have highlighted this as a key benefit of using Watchman Monitoring.

Integration with RMM system: The ability to integrate with the user's RMM system, Remote Monitoring and Management, has been highly valued by multiple reviewers. They appreciate being able to easily access and pull important facts from their RMM system, making it convenient for managing their systems.

Snapshot of all computers: Reviewers appreciate the feature of having a snapshot of all the computers they are responsible for. This feature helps them monitor the health of the computers, including malware and hard drive status, as well as monitor backups and plan for upgrades by viewing the age and specifications of each computer. Some users find this particularly useful in their day-to-day management tasks.

Lack of Detail in Notifications: Some users have mentioned that the notifications provided by Watchman Monitoring can be lacking in detail or noisy if not configured properly. This can make it difficult for users to sift through the information and prioritize their actions accordingly.

Reliability Issues with Crashplan Reporting: There were a few complaints about the product's reliability in reporting Crashplan errors. Some reviewers have suggested that Watchman Monitoring may not always provide accurate information in this regard, which could potentially impact troubleshooting efforts.

Difficulty Searching for Serials and Machines: The ease of searching for serials and machines was mentioned as an area for improvement by some users. They expressed a desire for it to be easier to locate specific devices within the system, suggesting that enhancements in this area would greatly improve usability.