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Webex App

Webex App

Overview

What is Webex App?

The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

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Recent Reviews

Webex App review

10 out of 10
April 10, 2024
Incentivized
My organization uses the Webex App to facilitate fast and efficient collaboration needs. Whether on a desktop or mobile, the Webex app …
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Webex App review

8 out of 10
February 20, 2024
Incentivized
We use Webex App as designed, to have video conferences with clients. We also use the 'request remote access feature' if there are any …
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Webex App

10 out of 10
February 09, 2024
Incentivized
We use Webex App to collaborate with colleagues and partners. The application allows us to collaborate using a reach media experience.
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How Webex App Differs From Its Competitors

Organizational Challenges Faced

Adoption: Some people are used to using other applications. Other users wanted to use only their cell phones.

Interoperability: Calling from Webex Rooms to Zoom or Teams rooms had missing features and provided some challenges for a good conference meeting. Seeing only initials, inability to …
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Impact on Organizational Challenges

Our organization is fully remote, so Using Webex App and Cisco Hybrid Solution kept us all close virtually.
We have weekly meetings and Cisco's solutions made collaborating easy.
I can see when my colleagues are available, on a call or away. I can text them anytime and they can reply when they're …
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Hybrid Work Experience

I would say our team spirit was elevated. We knew that other colleagues were putting in an effort to provide our customers with the best service, so that pushed the rest of us to do the same.

There is a sense of team empowerment that Webex brings to the table. Sharing ideas, thoughts and putting …
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Hybrid Work Implementation Progress

I believe the biggest challenge is getting the user familiar with all the available features. But when they start using it everything seems easy and straight forward. Sending How to and short and helpful diagrams helps in the adoption process. Spending more time with users on how to use Webex app …
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Ease-of-Use

I would definitely say noise suppression has been a great addition.
From noisy keyboards to users working from home, noise suppression has enhanced conversation and made ideas travel easier.
Didn't see anyone making use of transcription though.
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Organizational Challenges Faced

Yes we had hybrid work set up and I would say that Cisco has a better offer in terms of virtual setup I might say it is not the best but it meets the expectations of the user or end user. teams can collaborate in real-time, irrespective of geographical location. This can lead to improved …
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Impact on Organizational Challenges

Webex's capabilities for webinars and online training sessions can facilitate efficient knowledge transfer within the organization, reducing the time and cost associated with traditional training methods Based in my experience yes it helps us more on collaboration.
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Hybrid Work Experience

In some cases, an overreliance on virtual communication may lead to misunderstandings or a lack of personal connections. Face-to-face interactions can be essential for certain types of discussions and relationship-building for Overreliance on Virtual Communication
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Organizational Challenges Faced

Secured access for users from both in office and out of office. An app that is reliable and able to handle dynamic traffic load and having presence all over the world. Support system should good and timely resolution should be available. Customization as per organization needs to cater all types …
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Impact on Organizational Challenges

Vast variety of features and readiness to customize the solution as per the business had a very good impact on streamlining hybrid work solutions. Less time was invested in streamlining hybrid work and more time was available to do the main business and focus on the same. Security and access …
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Organizational Challenges Faced

User adoption and knowledge of the applications and hardware were the biggest challenges. Creating the back end accounts to enable use of a soft phone, getting the software installed and shipping headsets were a challenge as well. For users that needed a physical device we had to walk them through …
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Hybrid Work Experience

I've found that hybrid work doesn't work for everyone. Some thrive and some struggle to adapt because they are so used to the in office interaction. Video meeting make up for a percentage of that missed experience but it cannot take the place of in person interactions. As we've …
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Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Webinars Webex Events Slido Cisco Webex Room Series Cisco Webex Desk Pro Cisco Webex Desk Camera Cisco Webex Board Series Cisco Webex DX80 Cisco Headset 700 Series ThousandEyes Cisco Meraki Wireless Access Point Cisco Catalyst Switches Cisco AnyConnect Cisco Secure …
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Organizational Challenges Faced

Some of the laptops of staff working from home could not properly authenticate after anyconnet was implemented. Some security exceptions had to be granted before they could work. But that was resolved with the latest upgrade
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Hybrid Work Experience

Sometimes when upgrades are pushed if you are not fortune, you will have to walk to the office to get your anyconnet upgraded by the desktop support team manually. Very frustrating when this happens during working hours
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Organizational Challenges Faced

Finding the right tools quickly was a challenge as we needed to be operational as soon as possible. We were testing several products in parallel and had very tight deadlines to provide feedback to make purchasing decisions. With more time we may have been able to find products that integrated …
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Impact on Organizational Challenges

It had helped with keeping everyone connected. The main two products we use Webex App for calling and meetings and APs to provide users more mobile access, so they do not need to be close together to access network drops.
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Adoption

WebEx is used frequently for official meetings, Webinars, meetings with externals etc. The Webex app caters to a diverse range of users within organization. It is used by executives, managers, employees, remote workers, sales teams, customer support teams, IT departments, and various other …
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All-in-one Platform

**Webex Calling:** The integration of Webex Calling with the Webex app enables users to manage their calling needs directly from the collaboration platform. This integration likely streamlines communication, allowing users to make and receive calls seamlessly during meetings and messaging …
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Security

1. **Interoperability:** Webex supports interoperability with various devices, platforms, and communication systems. Users can join Webex meetings from different devices (desktops, laptops, smartphones, tablets) and operating systems (Windows, macOS, iOS, Android) without any additional steps.
2. …
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Ease-of-Use

The user-friendly interface of the Webex app makes it easy for participants to join meetings seamlessly. Features like automatic noise suppression enhance the meeting experience by eliminating background noise, leading to more focused discussions and increased meeting efficiency. Note-taking …
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Adoption

We use the WebEx App as a spot solution, which means we turn to WebEx only when a customer specifically demand this platform, or when Zoom or Teams is unavailable or fails. This is the story universally/globally as far as our company goes. I do not believe there are any plans to change at this …
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Hybrid Work Experience

We have our remote / hybrid model working very smoothly at this time. Onboarding is quick, both efficient and effective. SSO enables smooth access to various software programs needed to do our job. Access is high and typically feels flawless.
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Ease-of-Use

I have noticed that the noise suppression is impressive. I work from home with young children frequently in the house, and the background noise on my end can be a challenge. I have often wondered how exactly the software reduces the background noise.
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Adoption

We use both Cisco Webex App and MSFT Teams as collaboration tools in the company. Even using MSFT Teams, the calling infrastructure that MSFT Teams uses is provided by Cisco Webex App and Webex Calling due to be reliable and robust, good audio and video qualities and the integration of the …
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Hybrid Work Implementation Progress

I've working from everywhere since before the pandemic, back in 2015, and it always have been part of my professional life but not part of IT culture of the company I've working for in that time. It was a long journey to convince than that mobile teams could get efficiency while on the run, while …
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Organizational Challenges Faced

1. Get secure access outside company perimeter.
2. Reinforce a secure posture of mobile workers while access company assets
3. Integrate telephony resources with other productivity tools as MSFT Teams
Those are the 3 main points to deal with, not leaving all other legacy integrations aspects behind, …
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Impact on Organizational Challenges

One most positive impact in organizational culture was to access collaboration tools without the need to close heavy vpn clients. This increased the users experience exponentially. When everybody starts to use MSFT Teams, the capabilities of sharing content in a secure way was limited and rapidly …
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Hybrid Work Experience

In the first moment, people that didn't have the habit to work from home starts to fell a little bit lost, and in that moment company's executive levels must take place in the scene the follow up the team work until they understand what is need to get the job done away from office. After that when …
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Other Products Considered

I am using Webex App in a daily basis, as the collaboration framework that I prefer. I have all I need in a single workspace and I'm already get used to find all features and controls I need to place a call, conference, meeting or collaborate with a colleague.I've also use MSFT teams as part of …
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All-in-one Platform

I've used to use my deskphone integrated with Cisco Webex App, that allow me to take calls more comfortably while I work in my desk. Also, another important feature I've used to use is transfer calls from my desk or notebook to my mobile phone, or from mobile to my deskphone. Due to this I could …
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Security

Cisco Webex App was the most easy to use, to set up meetings and control who is in the meeting, who wants to get access and those who will present or share content. I've also worked with MSFT Teams during pandemic, but Webex App has a user interface more intuitive than MSFT Teams. The old …
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Ease-of-Use

We don't use real time transcription in the company so I don't have much experience to formulate a concrete opinion about that. We do use note taking and thats is a really nice feature that helps to get back important points, subjects and aspects discussed in a meeting. The automatic noise …
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Adoption

Most of the teams covering all the users use WebEx app .it's used company wide for collaboration and other work flow tasks .
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Adoption

We have complete adoption and utilisation. It is used across the organisation (2,500 employees+) , so all employees, regardless of their roles in different departments (Finance, Marketing, Sales, IT, Human Resources, Production etc.) are expected to use it. We also use Microsoft Teams and in some …
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All-in-one Platform

We have used CISCO Unified Communications which has proved to be so usedful to unify our operations by brining individuals together in any place, any time on any device. It has provedn to be a reliable and trustworthy performer. its dependability has ensured we can easily monitor, manage and …
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Security

It meets most of our needs effectively in terms of enabling and enhancing security, providing an always available and guaranteed network, providing integrity while harnessing all the features and functionality needed for our operation to run seamlessly and without downtime.
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Ease-of-Use

Webex is a superb tool that provide many handy features and class leading funstionality. Have also provided fast and responsive support. The user interface is a joy to utilsie and makes navigating the application extremely intuitive. In the rare instances we can't find an answer quickly we …
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Adoption

Webex App was used by 3 departments and about 100 people in total. We are looking at expanding this outward to include other departments and focus on a company-wide rollout. It's worked well for all 3 departments which is why we are looking to add more users to the platform.
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Hybrid Work Implementation Progress

The company ensured that everyone within our 3 departments that are using the platform understood what was necessary from a foundational level in order to use the platform effectively. Their job communications depended on their knowledge and their ability to navigate the system. Without it, we …
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Organizational Challenges Faced

It all happened so quickly that we had to rush out enablement and trainings. The team had to learn how to use the system almost like trial by fire and learn on the job because of the landscape we were in. It's become easier now that we've had experience and time using it.
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Impact on Organizational Challenges

Cisco's hybrid work solutions have has increase our team's ability to communicate better and across the globe. No longer do we need to fly people in but instead save money from them being remote while the individuals close to the office can attend a meeting in person when necessary or feel like it.
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Hybrid Work Experience

We are faster, more productive, and have the ability to communicate on our own time making the workforce happier. Individuals have a sense of autonomy when they decide where they want to work. Cisco's hybrid work solutions made this possible and we absolutely love it. Far fewer resignations due to …
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Other Products Considered

I mentioned in previous answers that we looked at other solutions like Zoom but Cisco Webex just worked for us. It was one of the original and it shows. They were able to adapt to the pandemic quickly and ensure the security of our calls without outsiders bombarding or "video bombing" during …
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Other Products Considered

As a network Engineer, we need to work from everywhere, from home or from company offices, datacenter etc.
Using Cisco anyconnect is our day to day tool to connecte to our company intranet .
on the other side, to collaborate, all you need is internet to connect on webex
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Adoption

The tool is widely adopted, being used across the whole company, with some users with more activity than others, mainly those that have to work with teams in other countries or locations, but overall with a high uptake given the hybrid working model that has been adopted for years now.
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Hybrid Work Implementation Progress

Hybrid work has been in place for a few years, since there is a lot of collaboration across countries and functional teams that do not seat in the same location. The pandemic did bring an evolution to the hybrid environment, to better integrate virtual team members with on-site meetings and rooms. …
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Organizational Challenges Faced

Getting colleagues and stakeholders to know about all the available tools was the harder piece in the process, that cultural shift to make people feel interested in the new tools that support hybrid work is challenging, which is why local champions and community of practice was key in the process.
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Impact on Organizational Challenges

Having different tools within WebEx that enabled collaboration was key, tools like a whiteboard to get everybody's ideas, take control of somebody else's laptop was key to collaborate on a file or project, record meetings for people that weren't able to join the meeting, among others. These …
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Hybrid Work Experience

There are no physical barriers that would prevent teams to having a great collaboration and strong business results. Personally, WebEx has been one of my favorite tools when thinking of a hybrid work model, it allows me to work as if I was sitting with a co-worker side by side
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Other Products Considered

I've used other services to support hybrid work, but for one I appreciate the security of data WebEx offers, I feel save sharing my screen or files via the tool; the app is very user friendly and has useful and well thought of features, I particularly like the feature of "pause sharing your …
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All-in-one Platform

Slide is great to make team meetings or broader training sessions with large groups, to make it more engaging and involving people, testing their knowledge, maybe a friendly competition to spark their interest, get an audience opinion when having external meetings, etc. It has a lot of use cases …
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Security

The app truly addresses our security needs, from making sure what's being shared is only visible to people admitted in the meeting room or directly invited. I particularly find helpful that only one person is assigned as the host, or selected people are, but not everybody can un-mute, share …
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Ease-of-Use

Audio quality is one of the key features for me. We use headphones that can be optimized for the app, but what the app itself does in terms of noise supression, voice recogniztion versus noise is amazing and enables better and more focused meetings, spending time talking about business objectives …
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Hybrid Work Implementation Progress

I have been using Webex App as part of the implemented hybrid work solution. Webex app is playing a pivotal role in communicating with my colleagues to brainstorm ideas and collectively discuss to share files and collaborate within the team. We can configure the settings for security, recording …
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Organizational Challenges Faced

Integrating with existing systems such as email, calendars and corporate directories can be challenging. There was a need to ensure seamless user experience to have an increased adoption. Application and network should be configured so that the performance issues are not a blocker as the …
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Impact on Organizational Challenges

Webex app had a huge impact as it was able to support multiple languages in order to encounter the challenges of having organizations with global presence. It had support and documentation in multiple languages ensuring that the app is user-friendly for all users. Live translation in meetings also …
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Hybrid Work Experience

As part of hybrid work model, ensuring a smooth interoperability is essential for users which was done by integrating with existing systems such as email and calendars. Ensuring that the application has multi-device (laptop, mobile, tablet) support and operating systems can be challenging as it …
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Other Products Considered

Webex app has effective customer support and is capable of resolving technical issues quickly. It complies with industry specific regulations and adheres to data protection laws. The customization it provides based on the needs of an organization and different licensing options, offers advantage …
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Adoption

The application is over the north america company . We both country able to make meeting using cisco webex . We have most of users in management and on our many building location . we install the cisco jabber phone software for people who need to interact with customers . We use to have cell phone …
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Hybrid Work Implementation Progress

we install webex meetings in our laptop . We are able to have hybrid meetings . We can work from home or work at the office . And it is working well. We are able to create links and send it by email to other participants , so we can share our screen and have a meeting together.
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Organizational Challenges Faced

The challenge when we are working Remote office is that all the people is working efficiently . By making meetings once a week we get in touch together and make sure the job is done . We exchange at the same time the good practice and focus on the main goals to make sure our customers are …
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Impact on Organizational Challenges

We make sure that ll employees are able to be self sufficient and productive . Doing webex meetings allow us to share our knowledge to best serve our customers . We make follow up on our goals and make sure all the people are working well and they are productive by showing using WebEx meeting all …
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Hybrid Work Experience

By using the cisco webex meetings software , we have to create an invitation and send it by email to the people you want . You can create a meeting for one on one meeting or create a group meetings as well . It is easy to understand how it work. Very good software .
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Other Products Considered

We choose this software because we use cisco jabber as well that is part of the same brand to call and use it as an ip phone line . We can make call with cisco jabber . And the quality of sound is very good . We don't have complaint about poor quality audio .
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Adoption

Its used and fully integrated in my office across all conference rooms and its user base are Company wide, all users, all departments, sales, HR, etc., my company has 10,000+ user base everyone uses WebEx as their primary communicator. It’s highly integrated and well equipped to provide seams less …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Chat (577)
    8.9
    89%
  • Mobile Access (509)
    8.8
    88%
  • Discussions (521)
    8.7
    87%
  • Notifications (568)
    8.6
    86%

Reviewer Pros & Cons

View all pros & cons
Verified User
Engineer in Information Technology
Building Materials Company, 1001-5000 employees
Verified User
Analyst in Information Technology
Information Technology & Services Company, 1001-5000 employees

Video Reviews

8 videos

View Playlist
Webex Allows Team Members to Easily & Quickly Connect and Participate in Meetings: User Review
03:47
Developer Leans on Webex to Support Meetings With Large Amounts of Attendees: User Review
03:01
User Review: Webex Provides Business With Modern Workplace Communication & Collaboration Tools
02:09
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Pricing

View all pricing

Basic Plan

$0.00

Cloud
user/month

Meet Plan

$13.50

Cloud
user/month

Meet + Call Plan

$25.00

Cloud
user/month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.webex.com/pricing/index.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

8
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.5
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.1
Avg 8.1
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Product Details

What is Webex App?

The Webex App brings together Webex Calling, Meetings, Messaging, Polling, Whiteboarding and Video Messaging into a single application, fostering effortless collaboration and unlocking more productive ways to work. The Webex App provides a comprehensive and intelligent collaboration experience across every workload, enabling users to securely connect, communicate and get work done anywhere.

 

Seamless collaboration across devices, locations and organizations:


  • Any computer, tablet, phone, browser or Webex Device can be used to connect
  • Secures collaboration with people inside and outside the organization •Minimizes app switching with integrated workflows across other business applications
  • Move calls or meetings to a mobile phone, Webex Device or a car’s infotainment system to continue collaboration


Power engaging interactions with more ways to participate


  • Removes language barriers with real-time language translation into 100+ languages
  • Enables audiences to share their reactions with animated emojis and gesture recognition
  • Real-time collaboration on documents and whiteboards
  • Encourages more participation with polling, Q&A and breakout rooms


Unlocking more productivity with AI-powered innovations


  • Makes meetings more productive with automatic transcriptions, summaries and highlights
  • Reduces disruptions with background noise removal and voice enhancement
  • Monitoring and management of work-life balance and professional relationships with personal insights

Webex App Features

Project Management Features

  • Supported: Task Management
  • Supported: Gantt Charts
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with Skype
  • Supported: Integrates with GoToMeeting
  • Supported: Integrates with Gmail and Google Hangouts
  • Supported: Integrates with Outlook

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Integrates with SharePoint
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Webex App Videos

Webex App
Pairing and sharing on the Webex App

Webex App Competitors

Webex App Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Webex App Downloadables

Frequently Asked Questions

The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

Slack, Zoom, and Microsoft Teams are common alternatives for Webex App.

Reviewers rate Chat highest, with a score of 8.9.

The most common users of Webex App are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(1558)

Attribute Ratings

Reviews

(1-25 of 392)
Companies can't remove reviews or game the system. Here's why
April 06, 2024

Webex : the best market competitor in video conferencing!

Verified User
Analyst in Information Technology
Information Technology & Services Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Because of my support profile, I am constantly in contact with multiple clients from various platform, Webex is one of the trusted and preferred platform I like to work in.
Though most of my clients like to work on MS Teams, the best alternative to it is Webex. I like the stream video quality in video meets with clients, and the UI is smooth too.
Apart from that, CISCO branded product ultimately gets the trust.
Pros and Cons
  • Troubleshooting Session with clients.
  • Video Conferencing
  • Screen sharing
  • Best whiteboarding tool
  • Actually it lags quite a lot
  • Its UI is very feature rich, hence a lot of unnecessary coloring is observed.
Likelihood to Recommend
The customers who cannot afford MS suite, usually go to Webex as it is the best alternative, specially in pricing segment I believe.
apart from that Webex is very suitable efficient video conferencing and meeting application.

Still, as MS Teams is available by default in most of the client operating systems, Cisco Webex is not much preferred for me.
March 24, 2024

Webex App Stands Out as the Optimal Solution for Internal Communications

Verified User
Administrator in Other
Telecommunications Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use the Webex App as an internal communication tool in our company. It helps facilitate communication between departments and within teams, making our interactions more productive. Additionally, we utilize it for project management purposes by creating spaces for projects and working groups. We also open some interesting spaces for the team, such as a movie enthusiasts' or book lovers' club.
Pros and Cons
  • Callings
  • Meetings
  • Webinars
  • Time Zone indicator (for each member)
  • Moderated Spaces (the Teams are moderated, but the spaces are not)
Likelihood to Recommend
Webex App is very suitable because it has mobile, desktop, and web versions, allowing you to use it anywhere. The meeting option of the Webex App allows you to organize, schedule, and participate in meetings with very high quality. It also allows you to share your screen and record the meeting, which helps you to do it more effectively.
March 22, 2024

Webex App proves to be the best application for remote and hybrid users

Freddy Tabet | TrustRadius Reviewer
Freddy Tabet
Unified Communication Engineer
LookingPoint, Inc. (Information Technology & Services, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
WebEx App allows me to connect with my colleagues, customers, and vendors. It runs smoothly, is highly customizable, and provides me with all the needed features that allow me to complete my tasks remotely. With the App I am synched with my colleagues, I keep the customers updated with progress on their tickets and receive the latest information from the vendors. I also use my app to make PSTN calls, get notified that I have voicemail, and be able to listen to my voicemail in a list from the app. It also provides me with the ability to share content and control other people's desktops. It's also functional for me to transfer files. The Webex App also notifies my contacts when I'm currently not available.

A recently added feature that covers another channel of communication is texting. I no longer have to text from my personal number, I can now send and receive texts from and to mobile devices from my Webex App. A missing feature is sending and receiving images through texts.
Pros and Cons
  • Keeping everyone engaged
  • Smoothly transform from a texting environment to a call environment
  • Remote Control provides functionality
  • Support multiple Extensions in WebEx Calling
  • Better display and organization of contacts, spaces and teams
  • Less Crowded
Likelihood to Recommend
I believe Webex App is a great benefit for hybrid workers. The fact that you can have it on your mobile or laptop and you can have your office number on it makes it a great value for remote workers and workers on the go. As a managed service engineer, the app proves to be very worthy when I approach customer problems, I can keep customers updated with the latest news and also remotely connect and control their desktops if needed. The ability to go from texting to video call and save previous files and information increases efficiency.
February 20, 2024

Webex App review

Verified User
Technician in Customer Service
Telecommunications Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Webex App as designed, to have video conferences with clients. We also use the 'request remote access feature' if there are any troubleshooting needs that our clients need. It is nice to have that feature because it helps the clients understand what we are doing as they watch us troubleshoot on their screens.
Pros and Cons
  • Video conference
  • Audio
  • Remote access
  • Remote access speed
  • Audio quality
  • Visual quality
Likelihood to Recommend
I mainly use the Webex App for video conferencing, which, in that case, is good and has good video resolution. There are times when I am in a video conference call and the client needs help with troubleshooting and I can request access of their computer to help, in those case, the cursor can be very slow and not respond well.
February 09, 2024

One of the best virtual calling applications that offers easy navigation

RO
Ricardo Oliveira
Data Analyst
Infocraft (Consumer Services, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Great help in performing daily tasks through screen sharing. It helps us communicate more efficiently with third parties. It has also helped us improve our communications. Users are familiar with the platform. Now we can have a quick and efficient online meeting. It solves a huge inaccessibility problem. Thanks to this platform, I have been able to easily collaborate with colleagues from all over the world.
Pros and Cons
  • Share screen
  • Excellent image and sound quality
  • Amazing user interface
  • I would like to see SMS notification options
  • I would like to have a better screen recording
  • Should have a better notification system
Likelihood to Recommend
It is not limited only to video conferencing but also has chat tools. The Webex App platform offers maximum data security by providing us with a communication platform. It allows audio and video quality superior to other platforms. You can set a time when everyone is available. Allows screen sharing function that integrates all participants.
December 28, 2023

Effective Communications with Webex App

SS
Sambhabya Samantara
Sales Manager
Aress Engineering and Technology (Mechanical Or Industrial Engineering, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Webex App is being used in our organization as a key communication tool. It enables us to effectively connect with team members with the help of multimedia tools. Webex app has a cross-platform support that allows fast and on the go access for work related communications. Members can also join meetings from the application.
Pros and Cons
  • File sharing and collaboration capabilities
  • Call, meetings, and chat functionality.
  • Ability to screen share and record meetings
  • Efficient and faster web interface
Likelihood to Recommend
Webex App is highy suitable for remote organizations. Any organizations have a mix of even a limited number of remote employees or those that promote flexible work, can benefit a lot from Webex App. Webex App would enable them with the omni-channel communication requirements. It is highly effective in such cases.
December 27, 2023

Reliable and Resilient Collaboration Solution

Japhet Apelit | TrustRadius Reviewer
Japhet Apelit
Technology Engineer
Trends & Technologies, Inc. (1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
Webex app is a collaboration and communication tool developed by Cisco, and it offers a range of features that facilitate virtual meetings, webinars, messaging, and file sharing that can also help me for every daily basis most of my meetings are created Webex and for me its efficient to use it.
Pros and Cons
  • webex chat
  • scheduled meeting or event
  • provide Unified collaboration
  • seemless calling
  • AI integration
  • Automation feature
Likelihood to Recommend
Based in my experience Webex App is very effective in so many ways in making calls, meetings, and setting an appointment it does very well.
December 13, 2023

Webex app is the new way of healthy collaboration

Verified User
Consultant in Engineering
Insurance Company, 10,001+ employees
Score 8 out of 10
Vetted Review
ResellerIncentivized
Use Cases and Deployment Scope
We use Webex App for collaboration with internal as well as other organization colleagues who are whitelisted. It is very useful for having chats, calls and also attending meetings. We also use file share feature which is very useful. The Webex App has a very rich feature base which fulfils todays modern working styles.
Pros and Cons
  • Screen sharing and screen zooming for others who are seeing it.
  • Live translation and transcripts
  • Call recording
  • We would like to see and download meeting attendance from the Webex App for each of our meetings attended.
  • Call recording files access on the Webex App would be great.
  • Ability to record and set custom greetings to be heard by callers when Webex App user is not available/out of office, etc.
Likelihood to Recommend
Webex App has a very executive appearance and enriched with modern day features like live translation, transcripts. It is more than a messaging app and combines the messaging, presence, calling and meetings. It is more than this and is a complete collaboration package. More features keep on coming and our feedback is also considered to develop this app collectively.
December 07, 2023

Webex App review

Verified User
Director in Information Technology
Hospital & Health Care Company, 5001-10,000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use this tool as a Collaboration tool for hybrid environment. We have multiple remote sites and tool helps us collaborate between various staff.
Pros and Cons
  • Chat
  • Call
  • Sharing
  • Integration
  • Content sharing
  • Agent free
Likelihood to Recommend
It is well suited for Remote and hybrid meetings and collaboration. We have few remote locations and the Webex App experience is not great due to network Bandwidth.
December 07, 2023

Webex App Review

VK
Vitalii Kopievskii
Network Engineer
Green Light LLC (Information Technology & Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I use the Webex app regularly when I need to quickly connect with a client, gain remote access, or screen share. I don't need to maintain my own application and all the necessary infrastructure for it to work; all I need is an internet connection to communicate with the cloud. This saves me a lot of time when a quick meeting is needed. I especially use meeting recordings; It’s very convenient to download recordings from the cloud in mp4 format.
Pros and Cons
  • Meeting recordings
  • Screen Sharing
  • Remote Desktop
  • Number of simultaneous meeting participants
  • Unplanned update
  • Sometimes there were problems with sound when using different equipment
Likelihood to Recommend
The application is most suitable for small organizations that do not make sense to maintain an entire team of developers and server infrastructure for their own remote meeting application. However, there are structures that have strict regulations on the use of cloud solutions (including remote meetings); in this case, for example, it is worth paying attention to creating your own video conferencing server.
December 06, 2023

Has some catching up to do with Microsoft

DM
Doran McGregor
Senior Network Engineer
Victrack (Transportation/Trucking/Railroad, 501-1000 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Webex App was our next step from Jabber to provide collaboration across the business. We used the collaboration features to quickly spin up teams to resolve issues and brainstorm together. This is also our softphone platform, which helped us completely move away from desk phones.
Pros and Cons
  • Chat
  • Presence
  • Screen Sharing
  • Interface
  • Speed
  • Advanced call features
Likelihood to Recommend
Heavy competition and integration from MS Teams has almost shifted us entirely away from this product. When we first deployed we were looking to move into the Contact Centre solution, but the boom of MS Teams has seen us shift away.
December 06, 2023

Powering hybrid work using the Webex App.

LP
Laurence Persing
Network Engineer III
Stifel (Financial Services, 5001-10,000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I use the Webex app for instant messaging, joining Webex meetings, for group chat, and primarily to stay connected to other word wide users that use Cisco products. Cisco has provided public spaces, that anyone with a Cisco Webex account can join, that allows you to talk to other Cisco users that are using Cisco products. I've also joined the Cisco certifications public spaces to exchange messages with other certification test takers. The biggest use case so far has been having a space that I can use to collaborate with my team members on projects we are working on. It is so handy to have a single place for an exchange of ideas.
Pros and Cons
  • User-Friendly Interface
  • Chat and File Sharing
  • Reliable Video and Audio Quality
  • User-Friendly Interface
  • Screen Sharing and Collaboration
  • The Seen by feature is annoying. It tells someone when you have looked at a message. I feel like I have to respond immediately when I want to wait a bit and compose a longer reply. Even if you could just turn it off would be great.
  • I am always early to meetings and even though I am already joined, Webex will still prompt me to join the meeting 5 minutes prior. I think it should already know that I'm connected and not keep poking me to join.
  • After a Webex meeting is over and I leave the meeting a web page pops up asking me how the meeting was and if I'd like to answer more questions about the meeting and the quality. That needs to be turned off as well
Likelihood to Recommend
The biggest use case I have for Webex is the public and private Spaces feature. It is so handy to have a single place where I can collaborate with team members on a single project. We can chat about new ideas and share files just on that specific project. That way I am not having to search email, or a Sharepoint site or a network drives for files. And I don't have to search through a separate chat log for ideas for this project. Add to that that I can use the Webex app on my PC, Mac, iphone and Android tablet and that makes it the killer app.
December 04, 2023

Webex App, a truly professional App

BG
Bruce Gamboe
IS Construction & Infrastructure Engineer
Fox Rothschild (Law Practice, 5001-10,000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Webex App as our Video conferencing, chat channels and work phone system. It is very nice to have an application that works for our hybrid working styles. From the Lawyers that work part time from home to support people that travel, it keeps us all connected and easy to reach others as well as to share pictures, documents and have live meetings. We sometimes have to use other platforms because of our clients, but seem to have more issues with other platforms, especially when adding a conference room to a video call.
Pros and Cons
  • Connects easily
  • Sharing is simple
  • Gives you the option to have it call your phone for audio if you have a poor connection
  • Being able to mute a current call to answer an incoming call
  • Being able to share files through someone on the Phone (if they have the App)
  • Being able to send an automatic chat text to someone if you are currently in a meeting
Likelihood to Recommend
Webex App works best in conference rooms when using the Cisco hardware. No other platform performs as easily as the Webex App. I appreciate that Cisco recognizes that sometimes their user need to use a different platform on their hardware and are working to improve the experience.
November 27, 2023

My most preferred Meeting/Call application.

RN
Rohan Nirwan
Associate Developer
Think360 (Information Technology & Services, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
So, I have been using Webex App for more than 2 years now. My experience is somewhat in the range of 70-80% satisfied. The rest of 20-30% lacks, for the experience when the UI is too heavy to be loaded on the hardware. This happens a lot with me, as I continuously switch on multiple laptops for Training, Development, Client laptops, Office machines, and Personal laptop. I have seen the application working flawlessly in some laptops and sometimes it lags like it will never load in some scenarios, though this majorly depends on the operating system and hardware capability, a "Lite" version would have been really appreciated. Apart from above mentioned, I am a fan of Webex App, and most of my clients' organizations communications are switched to Webex App. I really love the chat, meetings UI's and specifically the HD video call support, which I experienced on my high end 1080p camera on my laptop, and I really really like the single click invite from ongoing meetings from Webex App.
Pros and Cons
  • Single click invite to other participants.
  • There is an app for Linux, Windows, Android, MAC OS, so literally, every OS I work on.
  • Love the HD video presentations that I am addicted to right now.
  • A "Lite" app for old configuration devices would be really appreciated.
  • A possibility for giving more customizable themes option?
Likelihood to Recommend
As per my job description, I need to work on multiple connectivity and messaging applications for official meetings, and Cisco Webex App, is my default choice, especially when it is client calls rather than internal meetings, as Cisco applications are available on each OS that I work on, and due to similarity of the UI across the OS's, it becomes more help in transition quickly while switching between multiple devices. Though in some older devices, slight lag is present, it's still well suited for good hardware.

If I want to do HD streaming in meetings, I will definitely have to go with the Webex App, and comparatively to other meeting and engagement platforms (apps) Webex App is what I was able to get in "sync" with effortlessly.
November 20, 2023

We really couldn't do our job, without Webex App! It's truly transformed how we work, and we will never go back.

Mitchell Bumgarner | TrustRadius Reviewer
Mitchell Bumgarner
Senior UC Consulting Engineer
CDW (Information Technology & Services, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Our entire organization has access to, and heavily relies on the Webex App! We use the Webex App to communicate, share content, and collaborate daily. Our Cisco Unified Collaboration practice also not only uses it, but we help install and configure a wide variety of Webex features for companies all across the globe.

Once deployed and configured for those particular companies, we then use the Webex App to continue to communicate, collaborate, and assist those customers faster and easier than before! We really love the Webex App, and pretty much live in it daily, to perform every facet of our jobs.
Pros and Cons
  • Webex App is great for sharing content and in a hurry. With a click of a button, you can screen share to coworkers, or fire up a Webex Meeting, right from the same Webex App window you were just chatting in.
  • Webex App does a great job of allowing custom notifications, so you can filter out some of the daily noise and interruptions. I have my Webex App configured to have my most important notifications on all the time, and the noisy rooms that we're all a part of, are set to mentions only. This works particularly well for me, so that I don't miss any of the large and important updates that might be sent through those spaces, but lets me catch up on the information in those spaces at my leisure.
  • Webex App also does a great job of integrating into our existing Cisco Unified Communications Manager, so that we can have seamless access between our PCs, Phones, Mobile Phones, and many more! We use Webex App to make sure we can connect and collaborate with each other, no matter where we may be.
  • Webex App does a wonderful job of gathering, scheduling, and providing information regarding my plethora of daily meetings! I use it daily to manage, host, and launch meetings throughout the day. I even use Webex App to help and track my busy schedule.
  • Webex App could use a slight improvement on the search feature. I find that sometimes when searching for specific results that I know exist, I have to manually find them from Spaces that have long since moved on from that topic. After finding the phrase I was searching for, sometimes there is no difference between the needed message and the exact searched phrase.
  • I would like to be able to turn off "Log Missed Calls" from Webex App like you can do with CUCM and Cisco phones. I would rather not know that Webex App specifically, missed a call when I have answered the call on my desk phone.
  • I believe the Whiteboard and shared content could be surfaced better. I use the Webex App daily, so I am quite familiar with the location of those somewhat hidden features, but I believe many others would benefit from a slightly more inclusive UI around that content creation/tracking.
Likelihood to Recommend
Webex App really is perfect for sharing content and collaborating insanely fast. We host ad hoc Webex meetings, right from the Webex App all the time. I can help a coworker troubleshoot a problem that they are seeing on their desktop, just with the click of a button. I also use the GIF search feature daily! I love to share some good humor amongst friends and coworkers, and it's a single button click away. Of course, as with any GIF search feature, you have to make sure the audience is well-suited for the content you're sharing, but Webex App makes it easy to find the right content for most situations.
November 17, 2023

Cool WebEx

peter awortwe | TrustRadius Reviewer
peter awortwe
IT Asset and Configuration Analyst, Service Catalog Manager, Knowledge Manager
Eprocess ISA (Information Technology & Services, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use it for organizing calls with vendors and third-party. It serves as an option to Microsoft Teams when the third-party prefers that.
Pros and Cons
  • Screen sharing for remote access is good
  • There is a proper security control on invitees to a meeting. Only invited guest can be allowed into the call
  • Call recording is not huge compared with similar products in the market
  • Option should be given for call recording format ( wav, mp4, etc)
Likelihood to Recommend
For remote calls and screen sharing for assistance WebEx is cool too use. I have not yet experienced a bad situation yet as I only use it for vendor calls occasionally
November 16, 2023

Cisco's Business chat app

Verified User
Engineer in Information Technology
Information Technology & Services Company, 51-200 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Webex App allows us to efficiently access other Webex components such as Calling, Meetings and Messaging on our computer and mobile devices. Which in turns allows us to effectively communicate with our customers and partners which also use the Webex application and other external partners. It provides great integration for for authentication and calendar integration.
Pros and Cons
  • Great UI
  • Easy to use
  • Dark mode
  • Good API availability
  • Main app on android doesn't do calling
  • Connection stability sometimes spotty
  • UI during calls not as fast
Likelihood to Recommend
Webex App is great for teams which with need for utilizing communications via the Webex platform either via messaging, mattings or calling. It offers message and voice communication via your computer and smart phone. It offers great API access for utilizing either chat bots or integration with other Cisco features and even others.
November 09, 2023

WebEx - meeting friendly

Verified User
Analyst in Information Technology
Computer Software Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I was using Webex for meeting. The product is solving communication problem in an organisation ,we use it to schedule meetings so that we could discuss our stand-up and project related requirements.
This is an effective way to communicate with team mates for proper knowledge tranfer and discuss issues so that we can better server clients.
Pros and Cons
  • Web conferencing
  • Video conferencing
  • Meetings
  • Collaboration
  • In meeting video experience
  • Full screen video view
  • Cost
Likelihood to Recommend
Web is well suited for internal meetings and the scenario where it is lacking that you could not reschedule recurring webinar using Webex scheduler
October 30, 2023

All in one box Collaboration App

Francis Maglalang | TrustRadius Reviewer
Francis Maglalang
UC Engineer
Orro (Information Technology & Services, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We are using the Webex App on a daily basis. We use it as our primary means of communication in the company. We utilize this by creating spaces for any high priority Incidents that require immediate attention. One of the cool features of the Webex App is the Meet button on these spaces which allows to instantly create a meeting bridge with the people included in the space. I also like the idea that Webex Calling is integrated into this app if we need to call customers.
Pros and Cons
  • Notifications features such as quiet hours, DND, etc.
  • Bot integration
  • File sharing
  • The PIN message function is getting deleted after some time. I would prefer it to retain all PIN messages.
  • Option to add multiple quiet hours. This will allow me to set quiet hours for the whole weekend and not just the time range similar to weekdays.
  • Paste cells on messages. When I paste, for example, a 3x3 cell from a spreadsheet, the columns and rows are removed.
Likelihood to Recommend
I would recommend Webex App if the primary goal is to have a communication app which can enable users to collaborate with one another to complete tasks. Webex App has easy to use features such as quick meetings on team spaces, file sharing, reminders, etc., which can be helpful.
October 25, 2023

Cisco Webex App review

Verified User
Engineer in Information Technology
Computer Networking Company, 1001-5000 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
The University I work for uses a Cisco Call Manager and Cisco Phones, so Cisco Webex App seemed like a great fit for a softphone after Cisco ended support of Cisco IP communicator for Windows. It does the job that Cisco IP Communicator with the added bonus of Video Calling and Group Meetings.
Pros and Cons
  • Video calling
  • Screen sharing with pausing
  • Low bandwidth usage
  • No logs
  • Need some themes, default to dark
Likelihood to Recommend
This product is well suited for large meetings. It runs perfectly on a web page so users do not need to check for updates before a meeting, which is a big plus for us. The screen sharing features are a step above the competitors as I can pause the screen share with the viewers seeing the static paused screen making it far easier to switch between presentations.

Because of the dark outdated look it may not be the best for ad hoc meetings between two people. Something like Microsoft Teams works better as we are in a Microsoft environment and already have Teams bundled into our licensing.
October 06, 2023

Webex App Review

Verified User
Engineer in Information Technology
Education Management Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We have a Cisco voice environment with Call Manager at the heart. Since Cisco ended support for the Cisco IP communicator software we have moved on to using Cisco Webex app. It can make voice calls like Cisco IP communicator but also excels at group meetings and video calling. Also whenever we have a meeting with Cisco we have to use Webex App as it is the only platform used by Cisco support employees.
Pros and Cons
  • Group meetings
  • Video calling
  • Mac Support
  • Content sharing
  • Lack of logs
  • No 3rd party integrations
Likelihood to Recommend
It is well suited for video rooms. The product works and can be run on webpage without issue so it is not a struggle to get users signed in to meetings.

It is not appropriate for onsite teams as the main functionality is video meeting rooms. An alternative to Webex is Microsoft Teams which depending on your Microsoft licensing might be free making it hard to justify purchasing Webex.

October 05, 2023

Webex App is Excellent for All Communication

MW
MOHAMED WASEEM
Senior Desktop Support Engineer
Premier Research Group (India) Private Limited (Hospital & Health Care, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Webex App is widely used in our organization. Features with the Webex suite: Webex App, Webex Calling Professional, Webex Contacts, and Webex Meetings are used regularly in our organization. Webex is used in our organization for communication and collaboration purposes. It helps simplify the user's connectivity within the organization and also outside the world. I use Webex App as an administrator where I have access to functionalities, like managing services, calling, accounts, etc. My role is assigning licenses, and managing users and groups. I use the Webex App for all communication in our organization.
Pros and Cons
  • Webex App is an excellent and user-friendly application.
  • It is easy to use and communicate with Webex App.
  • It has excellent features like calling and meetings.
  • There are audio and voice-breaking issues even while having good connectivity.
  • Webex App sometimes has freezing and mute issues when calling.
  • Messages can be very difficult to see from the chat space.
Likelihood to Recommend
Webex App is an excellent app for medium to large organizations where user bases are bigger and the chance of using advanced features is expected to be more. Webex App is also great for educational industries. Webex App is not well suited for small-scale companies as Webex deployment may prove to be costly for some companies. Webex App could be used in industries that are heavily focused on remote work scenarios and that require constant communication between employees.
October 04, 2023

Why or why not chose webex.

RS
Raihan Sheikh
Programmer Analyst
HCLTECH (Information Technology & Services, 10,001+ employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Webex is used in our organization as a platform to communicate with externals. Webex provides a good platform for chats, groups, and meetings, and using it is very convenient and easy. For communicating and discussing with externals, we use Webex. It contains many features and the quality of meetings is also good.
Pros and Cons
  • You can communicate with people's from other organizations ( externals ) with ease.
  • Video quality is superb.
  • Audio quality is also great.
  • Webex view and is easy to use.
  • WebEx allowed participants to share their screens or specific applications.
  • WebEx integrated seamlessly with popular productivity tools like MS Office, Google workspace, etc.
  • The groups that are created, its view could become more clear.
  • When chatting, I think it would be better if it show us some automatic replies that we can set.
  • **User Interface Complexity:** Some users found the Webex user interface to be overwhelming, especially for first-time users. The abundance of features and settings could make it challenging to navigate, leading to a steeper learning curve.
  • **Meeting Scheduling and Integration:** While Webex had integrations with various productivity tools, some users still desired more seamless integration with their preferred calendars, such as Outlook or Google Calendar, to simplify meeting scheduling.
  • **Bandwidth and Performance Optimization:** In some cases, Webex's video conferencing consumed significant bandwidth, leading to reduced video quality or occasional lags during meetings. Improvements in bandwidth optimization could make it more reliable in low-bandwidth situations.
  • **Breakout Rooms Management:** While Webex had breakout room functionality, it could be more user-friendly in terms of assigning participants to breakout rooms, facilitating communication between hosts and participants in those rooms, and rejoining the main session.
  • **Meeting Recording and Playback:** While recording meetings was possible, some users faced challenges with accessing or managing recorded content. Improvements in organizing and searching for recorded meetings would be helpful for users who frequently recorded their sessions.
  • **Real-time Translation and Closed Captioning:** Incorporating real-time translation services and improved closed captioning could cater to a more diverse and inclusive audience, especially in global meetings or events.
Likelihood to Recommend
**Well-suited scenarios:** 1. **Large Virtual Meetings and Webinars:** Webex is well-suited for hosting large virtual meetings and webinars. It can handle a significant number of participants, offers interactive features like Q&A sessions, polls, and screen sharing, and provides excellent video and audio quality. 2. **Remote Team Collaboration:** Webex is a strong choice for facilitating remote team collaboration. Its chat and messaging features in Webex Teams allow team members to communicate, share files, and work together on projects in real-time, regardless of their physical locations. 3. **Cross-Platform Collaboration:** Webex's compatibility with various devices and operating systems makes it suitable for teams with diverse setups. Whether team members use Windows, macOS, iOS, Android, or Linux, they can all participate in Webex meetings seamlessly. **Less appropriate scenarios:** 1. **Small Internal Meetings:** In cases where a company already has a preferred communication and collaboration platform for small internal meetings, and the team is accustomed to that tool, it might be less efficient to introduce Webex as a separate application. 2. **Organizations with Limited Internet Bandwidth:** Webex's video conferencing capabilities can be demanding on internet bandwidth, which might cause issues in organizations with limited internet resources or remote locations with slow connectivity.
October 03, 2023

Webex user, some room for improvement, but mostly, a solid play

Daniel Dammerman | TrustRadius Reviewer
Daniel Dammerman
Account Director
NCR Corporation (Information Technology & Services, 5001-10,000 employees)
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We still use Webex primarily for customer conferences. Typical uses include screen share, chat during meetings. We also use audio and camera. We use the platform both for domestic and global. We bounce the "beach ball" from host to host. etc. To get tactical, we use it for discovery calls, vendor meets pricing/proposal reviews, and customer facing presentations. we also use it internally for all-hands and informal meetings.
Pros and Cons
  • video quality is high
  • voice quality is generally high
  • in app chat functionality allows broadcast or private messages -- very useful
  • seems like I hit "dead ports" a lot of the time when I initially connect
  • ability to silence participants cna be difficult to find "on the fly"
  • not sure if integration with apps like Gong is available? The ability to record should be built-in
Likelihood to Recommend
This product is suitable for geographically dispersed teams or multi-company conferences. This is well suited for job interviews. This is particularly well suited for presentations as the screen share function comes in very handy. It seems less appropriate as a pure voice play .. coordinating the call is much more time-consuming than just calling someone's cell phone. The ability to integrate and embed links with email programs is very much appreciated. I personally feel that this tool ranks below MS Teams and Zoom, but it still enterprise caliber.
September 21, 2023

Webex App - the only collab app you need

Verified User
Contributor in Information Technology
Information Technology & Services Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
It is the primary, everyday collaboration tool. It helps us collaborate with internal team members, external customers and vendors. We use it for calling, chat, share and meetings. It helps us cut down time to react and support customers as well as internal team. We create spaces and team rooms to collaboration with internal/external team members on a specific project or help resolve issues or provide information.
Pros and Cons
  • Messaging and organization.
  • Calling and functionality.
  • Sharing and linking apps such as O365.
  • Meetings.
  • Scheduling meetings with outside customers - you need them as a contact to be able to search otherwise you need to have their email at the ready.
  • Linking docs to O365 or other repository apps - sometimes the docs are locked or only able to share to certain people. Just need to be easier.
  • Contacts - doesn't seem to be a way to import from Outlook.
Likelihood to Recommend
I feel it's very intuitive to use and easy to maintain. Chatting, sharing, creating a space and adding people is very easy. Calling and the call notifications are great, it allows to accept, cancel or send to vmail easily even if on a call. You can also have multiple lines for calling. You can have all the functionality of a full phone (send to vmail, reject, conference, record, etc.) on a softphone. I got rid of my desk phone years ago.
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