Webex App review
My organization uses the Webex App to facilitate fast and efficient collaboration needs. Whether on a desktop or mobile, the Webex app …
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What is Webex App?
The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.
Recent Reviews
How Webex App Differs From Its Competitors
Awards
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Popular Features
- Chat (577)8.989%
- Mobile Access (509)8.888%
- Discussions (521)8.787%
- Notifications (568)8.686%
Reviewer Pros & Cons
Video Reviews
8 videos
Webex Allows Team Members to Easily & Quickly Connect and Participate in Meetings: User Review
03:47
Developer Leans on Webex to Support Meetings With Large Amounts of Attendees: User Review
03:01
User Review: Webex Provides Business With Modern Workplace Communication & Collaboration Tools
02:09
Pricing
Basic Plan
$0.00
Cloud
user/month
Meet Plan
$13.50
Cloud
user/month
Meet + Call Plan
$25.00
Cloud
user/month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.webex.com/pricing/index.html
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
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- FAQs
What is Webex App?
The Webex App brings together Webex Calling, Meetings, Messaging, Polling, Whiteboarding and Video Messaging into a single application, fostering effortless collaboration and unlocking more productive ways to work. The Webex App provides a comprehensive and intelligent collaboration experience across every workload, enabling users to securely connect, communicate and get work done anywhere.
Seamless collaboration across devices, locations and organizations:
- Any computer, tablet, phone, browser or Webex Device can be used to connect
- Secures collaboration with people inside and outside the organization •Minimizes app switching with integrated workflows across other business applications
- Move calls or meetings to a mobile phone, Webex Device or a car’s infotainment system to continue collaboration
Power engaging interactions with more ways to participate
- Removes language barriers with real-time language translation into 100+ languages
- Enables audiences to share their reactions with animated emojis and gesture recognition
- Real-time collaboration on documents and whiteboards
- Encourages more participation with polling, Q&A and breakout rooms
Unlocking more productivity with AI-powered innovations
- Makes meetings more productive with automatic transcriptions, summaries and highlights
- Reduces disruptions with background noise removal and voice enhancement
- Monitoring and management of work-life balance and professional relationships with personal insights
Webex App Features
Project Management Features
- Supported: Task Management
- Supported: Gantt Charts
- Supported: Scheduling
- Supported: Workflow Automation
- Supported: Mobile Access
- Supported: File tracking
- Supported: Tagging
- Supported: Search
- Supported: Integrates with other Project Management Tools
- Supported: Visual planning tools
Communication Features
- Supported: Chat
- Supported: Status updates and activity feed
- Supported: Notifications
- Supported: Comments and feedback
- Supported: Discussions
- Supported: User directory and online status
- Supported: Sharing and privacy
- Supported: Surveys
- Supported: Internal knowledgebase
- Supported: Integrates with Skype
- Supported: Integrates with GoToMeeting
- Supported: Integrates with Gmail and Google Hangouts
- Supported: Integrates with Outlook
File Sharing & Management Features
- Supported: Versioning
- Supported: Document files
- Supported: Image files
- Supported: Video files
- Supported: Audio files
- Supported: Document collaboration
- Supported: Shared folders
- Supported: Access control
- Supported: Advanced security features
- Supported: Integrates with Google Drive
- Supported: Integrates with SharePoint
- Supported: Device sync
- Supported: Web interface
- Supported: File change notifications
- Supported: Simultaneous editing
Webex App Videos
Webex App
Pairing and sharing on the Webex App
Webex App Competitors
Webex App Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Webex App Downloadables
Frequently Asked Questions
The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.
Reviewers rate Chat highest, with a score of 8.9.
The most common users of Webex App are from Enterprises (1,001+ employees).
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Reviews and Ratings
(1557)Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
October 04, 2023
Why or why not chose webex.
Webex is used in our organization as a platform to communicate with externals. Webex provides a good platform for chats, groups, and meetings, and using it is very convenient and easy. For communicating and discussing with externals, we use Webex. It contains many features and the quality of meetings is also good.
- You can communicate with people's from other organizations ( externals ) with ease.
- Video quality is superb.
- Audio quality is also great.
- Webex view and is easy to use.
- WebEx allowed participants to share their screens or specific applications.
- WebEx integrated seamlessly with popular productivity tools like MS Office, Google workspace, etc.
- The groups that are created, its view could become more clear.
- When chatting, I think it would be better if it show us some automatic replies that we can set.
- **User Interface Complexity:** Some users found the Webex user interface to be overwhelming, especially for first-time users. The abundance of features and settings could make it challenging to navigate, leading to a steeper learning curve.
- **Meeting Scheduling and Integration:** While Webex had integrations with various productivity tools, some users still desired more seamless integration with their preferred calendars, such as Outlook or Google Calendar, to simplify meeting scheduling.
- **Bandwidth and Performance Optimization:** In some cases, Webex's video conferencing consumed significant bandwidth, leading to reduced video quality or occasional lags during meetings. Improvements in bandwidth optimization could make it more reliable in low-bandwidth situations.
- **Breakout Rooms Management:** While Webex had breakout room functionality, it could be more user-friendly in terms of assigning participants to breakout rooms, facilitating communication between hosts and participants in those rooms, and rejoining the main session.
- **Meeting Recording and Playback:** While recording meetings was possible, some users faced challenges with accessing or managing recorded content. Improvements in organizing and searching for recorded meetings would be helpful for users who frequently recorded their sessions.
- **Real-time Translation and Closed Captioning:** Incorporating real-time translation services and improved closed captioning could cater to a more diverse and inclusive audience, especially in global meetings or events.
88.57142857142858%
8.9
92.5%
9.3
88.75%
8.9
- **Improved Collaboration and Productivity:** The Webex app's robust collaboration features, including virtual meetings, messaging, and file sharing, have helped teams work together efficiently, even when geographically dispersed. This improved collaboration has often led to increased productivity and quicker decision-making.
- **Cost Savings on Travel and Commuting:** By using Webex for virtual meetings and conferences, companies have been able to reduce travel expenses significantly. Employees can attend meetings without the need to travel, saving both time and money.
- **Internet Reliability Issues:** In regions or organizations with inconsistent internet connectivity, Webex meetings may be disrupted, leading to potential challenges in conducting seamless virtual gatherings.
- **Integration Challenges:** While Webex integrates with many productivity tools, there could be instances where specific software and workflows may not integrate smoothly with the platform. This might require additional effort and resources to ensure a seamless user experience.
- **Time Savings:** The ease of scheduling and joining meetings through Webex has saved valuable time for employees. This time efficiency translates into more productive work hours.
- (EOL) Cisco Cloudcenter and AWS Data Exchange
WebEx is used frequently for official meetings, Webinars, meetings with externals etc. The Webex app caters to a diverse range of users within organization. It is used by executives, managers, employees, remote workers, sales teams, customer support teams, IT departments, and various other personnel across different functions. Webex is used more often for professional meets between high posts managers and executives because of the security it provides.
- Excalidraw
- MeetingPulse
- Cloverhound
- Workboard
- Thrive reset
Integration was done quiet neatly with ease. There were some times when I faced issues while integrating, but re-doing it makes it work. The integration is quiet nice and good. Its also quite moderate to work with the integrations inside the Webex. All depends on how much you are actually familiar with the integrated systems and how you use them.
Every app is good in its field. In professional works, webex is good, cost effective, secure, etc. Although I use others as well depending on the situation.
- Webex Meetings
- Webex App
- Webex Calling
- Cisco Webex Room Series
- Working from anywhere (e.g., coffee shop, airport)
- Working from an office or other company space
- Working from home
I was not a part of implementation but I manage the Webex accounts, Webex rooms for the Users in my organization and my customer to provide them support.
I was not part of the implementation.
The first thing was that after implementing it, the issues that normally came across were Users asking how to schedule meetings series, how to add to Outlook calendar, etc. But after a while, it went smooth and now few issues come from Users regarding Webex.
They at first have had issues with creating meeting series, organizing event or webinars. But after a while, it all progresses smoothly.
As compared to others, Cisco is quite well. But for new Users who are new to collaboration tools, they might need a little knowledge before getting started with WebEx.
- Webex
- Microsoft Teams
**Webex Calling:** The integration of Webex Calling with the Webex app enables users to manage their calling needs directly from the collaboration platform. This integration likely streamlines communication, allowing users to make and receive calls seamlessly during meetings and messaging sessions. Integrating VCR with the Webex app could enhance the video conferencing experience, especially in dedicated conference rooms or for large-scale virtual meetings. With all communication and collaboration tools consolidated in one platform, colleagues can interact seamlessly, fostering a more efficient and productive collaborative environment.
1. **Interoperability:** Webex supports interoperability with various devices, platforms, and communication systems. Users can join Webex meetings from different devices (desktops, laptops, smartphones, tablets) and operating systems (Windows, macOS, iOS, Android) without any additional steps.
2. **End-to-End Encryption:** Webex uses end-to-end encryption to protect the confidentiality of data shared during meetings and calls. This ensures that only the intended participants can access the encrypted content.
3. **Participant Management:** The host of a Webex meeting has full control over participant management. Hosts can admit, remove, mute, or unmute participants during meetings, ensuring that only authorized individuals can join and participate.
4. **Host Settings and Privileges:** Webex offers various host settings and privileges, allowing hosts to customize the meeting experience according to their needs. Hosts can control screen sharing, chat, and other features to manage the meeting environment effectively.
5. **Waiting Room:** Webex provides a waiting room feature, where participants need to be admitted by the host before entering the meeting. This prevents unauthorized individuals from accessing the meeting room.
2. **End-to-End Encryption:** Webex uses end-to-end encryption to protect the confidentiality of data shared during meetings and calls. This ensures that only the intended participants can access the encrypted content.
3. **Participant Management:** The host of a Webex meeting has full control over participant management. Hosts can admit, remove, mute, or unmute participants during meetings, ensuring that only authorized individuals can join and participate.
4. **Host Settings and Privileges:** Webex offers various host settings and privileges, allowing hosts to customize the meeting experience according to their needs. Hosts can control screen sharing, chat, and other features to manage the meeting environment effectively.
5. **Waiting Room:** Webex provides a waiting room feature, where participants need to be admitted by the host before entering the meeting. This prevents unauthorized individuals from accessing the meeting room.
The user-friendly interface of the Webex app makes it easy for participants to join meetings seamlessly. Features like automatic noise suppression enhance the meeting experience by eliminating background noise, leading to more focused discussions and increased meeting efficiency. Note-taking capabilities within the Webex app provide users with a convenient way to capture meeting highlights, action items, and important decisions. Users can easily access and review these notes later, leading to better follow-ups and increased productivity. The Webex app's cross-platform support allows participants to join meetings from various devices, including desktops, laptops, smartphones, and tablets. This flexibility accommodates different work environments and remote collaboration needs. With real-time transcription, the Webex app allows participants to follow meeting discussions more accurately, reducing the chances of miscommunication. This feature is particularly useful for team members who may have language or hearing differences, as it ensures everyone stays informed and engaged.
10000
Most of them are our customers and us who use this. We have many more peoples but webex access has reduced to some priority peoples only now. Because of its cost, and benefits we are getting, we have limit the Users to only some important personnels.
10000
We need skilled peoples who have experience of working with Webex and have knowledge of its functions including the integrations it provide. Also they have the knowledge of administrating Webex.
- It is very secure.
- It provides high quality Meetings and calls.
- It can be used to connect with people from different organizations at same place easily.
- Integrations are one of best things it possess.
- Organizations have used Webex to host conferences and events by creating virtual booths, scheduling one-on-one meetings with attendees, and using breakout rooms for specialized sessions.
- I have used the Webex app to organize virtual team building activities such as online escape rooms, virtual scavenger hunts, and collaborative games to boost team morale and promote team bonding.
- Organizations can leverage Webex's webinar capabilities to conduct virtual training sessions and workshops for employees, customers, and partners, allowing them to deliver interactive and engaging learning experiences.
- Sales teams can use Webex to conduct virtual product demonstrations and sales pitches for prospects, providing a dynamic and personalized sales experience.
Not Sure
- Cloud Solutions
- Scalability
- Integration with Other Systems
Its integration with other systems is too good. It works very nicely and it is easy to use.
I might consider overall effectiveness and change it have brought, along with the cost and interactivity of Webex.
- Don't know
- I was not part of it, so not sure!
- Online Training
- In-Person Training
i dont have any.
I am not sure if we have done any additional configuration apart from what our requirements were.
I didn't ever got in any need for purchasing the premium support. It goes smooth and works well, if sometimes I'd required assistance, I just raised help from them and they respond and try to solve my issue.
No
During one instance, I encountered an issue with the Webex app where I was unable to share or upload files during meetings. This problem was affecting my ability to collaborate effectively with my team and impacted the overall productivity of our virtual meetings. Frustrated by the situation, I decided to seek assistance from Cisco support.
To my surprise, Cisco's support team provided me with exceptional assistance. I reached out to them, and they responded promptly, showing a genuine interest in resolving my issue. The support representative patiently listened to my concerns and asked relevant questions to better understand the problem.
With their expertise, the Cisco support team quickly identified the root cause of the file-sharing issue. They guided me through a series of configurations and settings adjustments tailored to my specific situation. The support representative remained attentive throughout the process, ensuring that I understood each step and addressing any additional questions I had.
Within a short period, thanks to their knowledgeable guidance, my problem was resolved, and I could once again share and upload files seamlessly during Webex meetings. Their exceptional support not only fixed the immediate issue but also improved my overall experience with the Webex app.
I was impressed by the level of professionalism and dedication displayed by Cisco's support team. Their willingness to go the extra mile to assist me left a positive and lasting impression. This experience reaffirmed my trust in Cisco as a reliable provider of collaboration solutions and solidified my confidence in using the Webex app for future collaboration needs.
- Joining Webex meetings is straightforward. With just a single click on the meeting link or entering the meeting ID, participants can quickly join virtual meetings without the need for complex setups.
- Scheduling meetings using the Webex App is intuitive. Users can easily set up one-time or recurring meetings, add participants, and send invitations with the necessary details.
- The in-meeting chat feature allows participants to communicate via text messages during the meeting. The chat window is easy to access, and users can send messages to individuals or the entire group.
- Webex's screen and content sharing feature is seamless. With a click of a button, users can share their entire screen or specific applications, making it effortless to present documents, slides, or demonstrations.
- Recording meetings for later reference is a hassle-free process. With a click, hosts can start recording the meeting, capturing both video and audio content, making it easy to revisit discussions or share the session with absentees.
- Conducting polls and Q&A sessions is elegant in Webex. Hosts can engage participants by launching polls, displaying results, and managing Q&A sessions with ease.
- Although Webex offers breakout room functionality, some users might find managing breakout rooms, assigning participants, and coordinating discussions between rooms less intuitive, particularly during larger meetings.
- Webex provides various customization options for meetings, but some advanced settings might require a deeper understanding of the platform's features. Users who need highly customized meeting configurations may find it more challenging to set up.
- Users with multiple cameras or devices may find switching between them during a meeting less straightforward, as it may require navigating through settings to make the switch.
- Managing files in the chat interface, especially when many files have been shared during previous conversations, could be a bit cumbersome, as there might not be an efficient way to organize or filter files.
- We don't have any such plans as of now.
We don't have any such plans as of now.
- File import/export
- Single Signon
- Javascript widgets
- AppExchange or similar marketplace
At first it would seem like its somewhat tough, but once you know, its very easy.
I was not part of that process.
Not have any.
- I am not sure!
- More easy to schedule meetings series.
- More user friendly chats.
- Easy file uploading and creating sharepoint.
December 29, 2022
Cisco Webex App
Score 10 out of 10
Vetted Review
Verified User
Webex App is being used to do the online training for our customers and all remote work tasks are conducted by using the Webex App.
- Easy to install.
- Easy to create a new account and there are free and payed offers.
- Webex App is for PC and Smartphone.
- The WebEx App consumes very small bandwidth even when your Internet connection is not very high speed.
- Video call can be improved by adding a call button near people's names.
90%
9.0
85%
8.5
92.5%
9.3
- The impact of using the WebEx app is positive on business objectives. It is easy to organize many meetings between colleagues or friends, quickly, for free and you can use any kind of emails to send invitations or creating your WebEx account.
The optimized and low use of the bandwidth is easy to install and there is a version for PCs and another version for smartphones.
Deliver training, hosting meeting around the world, and using WebEx app in DevOps chat bot interactions, you can integrate any Cisco solutions easily. Exchange any kind of data , photo, documents, datasheet, voice or video messages. That amazing. The white board is very interesting feature that let you share any idea with your colleagues online and explain clearly what you think.
I am satisfied with all that Webex App offers us in terms of automating everything concerning interoperability, security as well as the management of all the parameters concerning the participants or even the organizers. An example of a feature that I like in a collaborative environment is the possibility of taking over the role of a meeting organizer simply by using a code sent by the organizer who creates the meeting. The ability to create a password to strengthen security is a nice feature too. Since WebEx is a cloud platform, it ensures the high availability of the environment.
I appreciate the AI-enabled innovations such as automatic noise suppression; the sound is very clear using this feature and I love it. I can use WebEx App every where I was even then there noises around me, at work office, at home When my children play behind me, also on train or on my car
- Online training
- in-person training
- no training
Personally, I learned the features of WebEx App by trial and error and when a feature escapes me I consult the Cisco WebEx website, sometimes I contacted support too but what I recommend to new users is to take training to save time and get operational quickly with this product and to benefit from the full range of benefits of Cisco WebEx.
February 09, 2021
WebEx Teams is the Best Business Collaboration Platform Around.
WebEx Teams was purchased to be used as a company-wide collaboration platform. We are excited about the new features and will be rolling it out to our entire organization staring in March. Our previous rollout was slow for user adoption but with the new features and integration into our Call Manager solution we are expecting a much larger user adoption.
- WebEx Teams provides an easy to use platform for users to quickly start communicating. The search option is easy to use to find other employees and start a quick one on one chat.
- Setting up Teams and Spaces is easy and allow the end users to control access. IT does not need to be involved .
- Starting a group chat is a simple as click a couple of buttons. From there you can easily start a group call and share screens
- WebEx Teams need better integration in to Active Directory so that AD groups can be created to automate WebEx Teams and membership.
- The WebEx Control Hub that is used to manage users and setting for WebEx Teams need to be updated. The UI is a bit clunky and navigation is mediocre at best.
- WebEx Teams needs to add the ability for admins of the Control Hub to see all teams and spaces and also be moderators of all teams and spaces.
65.71428571428571%
6.6
60%
6.0
38.75%
3.9
- WebEx Teams has made a positive improvement on our internal to external communication. Employees can quickly and easily send messages, files or video calls.
- Users now have an easy to use product that allows faster communication and information at your finger tips.
The Cisco WebEx Teams support group is top notch. They are very knowledgeable and quickly respond to issue or questions. They can quickly escalate your issue if needed and bring the correct groups together to solve your issues. Cisco support has always been very knowledgeable and well worth the time.
We have about four hundred users actively using WebEx and WebEx Teams. We are working with our Cisco partner, individual employees and departments to increase user adoption. With a large portion of our workforce working from home Cisco WebEx is essential to the way we do business and communicate with colleagues and customers.
- Active Directory for user creation
- Microsoft Azure for SSO authentication
- Cisco Call Manager
- Exchange calendar
Azure SSO integration was very simple. WebEx help topics walked step by step through the process. We did work with a Cisco partner to integration into Call Manager and the Exchange calendar integration.
WebEx and WebEx Teams offers many more features and functionality that the other solutions could not. With our large investment in CUCM we saw WebEx Teams and the best platform to integrate with our existing investment. Cisco has proven to be a leader in this type of technology and continues to innovate.
User friendliness has been key to making WebEx a success with our organization. If the product is cumbersome or difficult to use our users would find alternate solutions.
We have integrated Cisco Call Manager and Cisco Unity Connection into our WebEx solution. With this integration our users can now perform all their communication tasks in one simple to use product. This has been a great solution for our work from home users during this covid pandemic.
Cisco WebEx as a cloud solution makes it very easy and effective for our users to host and collaborate on projects and issues. Users can join from a wide variety of devices making it easy to use.
400
Our users vary from back office administration, IT, finance, shop mechanics, project management and craft users in the field. We have found that WebEx has made it much easier to communicate as a single organization and reduce the number of silos we have seen previously.
13
Our entire IT department supports our implementation of WebEx. The majority of support issues comes directly into our IT help desk. These users are skilled in PC and hardware support.
- Communication
- Collaboration
- File Sharing
- User Support
- Remote Workforce
- Our safety department is using WebEx to quickly communicate safety related issues or concerns.
- We are researching ways that WebEx can be integrated into some of our in-house applications to better communicate or share data.
- In-house application integration for better, quicker communication and data sharing.
- Safety Training sessions.
- Emergency Notifications.
No
- Price
- Product Features
- Product Usability
- Product Reputation
Many of our employees are in the construction trade. Having a product they can easily navigate and use was key in our decision process. They are now able to easily communicate with other employees in the field or in the office.
I don't believe we would change our process. WebEx was an easy choice based on other Cisco collaboration products we have used and implemented within the company.
- Implemented in-house
- Third-party professional services
WWT
No
Change management was minimal
Getting users on board early is key
- User adoption. Change can be difficult
- Management support for roll out.
- Online training
- in-person training
I would suggest working with a Cisco partner. This should help give you the best user rollout and experience possible for your organization.
No - we have not done any customization to the interface
No - we have not done any custom code
Nothing that what we have already mentioned in other sections.
Premium support was part of our license purchase of WebEx. We have used this support a few times and have always had a great experience with Cisco's support team. They are very profession and extremely knowledgeable.
No
In the early stages or our WebEx rollout to our users we had an admin mistakenly delete an AD security group that was being used for user synchronization with AD. All the user accounts were deleted from WebEx and user data was deleted. Cisco support was able to explain the process and provide ways to prevent such an issue in the future. They were very understanding and exhausted all options to resolve the issue.
- Messaging
- File Sharing
- Screen sharing
- Scheduling meetings
- Adhoc meetings
- I don't believe any functions are difficult or cumbersome to use.
Yes
The mobile app for WebEx works just as well as the full PC based application. All shared information is available on all their platforms making it almost a seamless experience between devices.
We have integrated into all the applications and systems what we have needed to. I cannot think of anything that we would currently like to integrate with that we already haven't.
- File import/export
- Single Signon
- AppExchange or similar marketplace
Nothing I can think of.
Understand the business need for the integration. Make sure to test fully and understand how your end users would effectively use the integration.
Cisco made it easy to negotiate. They have multiple licensing options for any business and were willing to work with us.
Cisco makes it very easy to deal with them. They are informative and work with their customers to provide solutions for your business needs.
Yes
The upgrade was very smooth and users did not see any service interruption.
- Single platform for Meetings, IM, sharing and calling.
- Additional features that make WebEx more user friendly for end users.
- Not sure at this time.
No
No