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Webex Events (formerly Socio)

Webex Events (formerly Socio)
Formerly Socio

Overview

What is Webex Events (formerly Socio)?

Webex Events (formerly Socio) gives event professionals event tech to power every stage of the event planning & execution process.

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Recent Reviews

Webex Events Review

10 out of 10
September 13, 2023
Incentivized
My organization and I use Webex Events for an annual event. Webex Events simplifies badge printing and registration. This tool also …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Mobile Application (10)
    8.7
    87%
  • Dashboard / Report / Visualization Interactivity on Mobile (10)
    8.5
    85%
  • Responsive Design for Web Access (10)
    8.5
    85%
  • Audience engagement (9)
    8.0
    80%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is Webex Events (formerly Socio)?

Webex Events (formerly Socio) gives event professionals event tech to power every stage of the event planning & execution process.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://socio.events/pricing?utm_campai…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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21 people also want pricing

Alternatives Pricing

What is Zoom Events & Webinars?

Zoom Events and Webinars are part of Zoom’s event solutions that uses existing Zoom products to produce interactive and engaging virtual experiences. It combines Zoom Meetings, Chat, and Video Webinars in one solution that enables event organizers to produce ticketed, live events for internal or…

What is Cvent Event Diagramming?

Cvent Event Diagramming (Social Tables) is a software application that allows event planners and properties to work together online. Cvent's cloud-based hospitality software positions event properties to increase sales and work more collaboratively and efficiently with their event, and meeting…

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Product Demos

How to create an Event in Webex Events

YouTube
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Features

Mobile Capabilities

Support for mobile devices like smartphones and tablets.

8.6
Avg 8.3

Online Meetings / Events

Features related to hosting and attending meetings and events online.

9.4
Avg 8.2

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8
Avg 8.0

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8.7
Avg 8.6

Online Events Marketing

Features related to the marketing and branding of online events, and use of online events for marketing purposes.

8.6
Avg 8.3

Virtual Event

These are features for Virtual Event software.

8.2
Avg 8.1
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Product Details

What is Webex Events (formerly Socio)?

Webex Events (formerly Socio) is an end-to-end event management platform powering immersive, intuitive, and inclusive virtual, hybrid, and in-person events. It includes multiple event apps, registration, check-in and badge printing, lead retrieval, and live streaming technology. Webex Events is designed to blend flexibility with ease of use so organizers can host engaging events that support their goals, no matter the type of event or organization.

Webex Events (formerly Socio) Features

Virtual Event Features

  • Supported: Registration, RSVP, and ticketing
  • Supported: Livestreaming
  • Supported: Audience engagement
  • Supported: Event recording
  • Supported: Virtual booths
  • Supported: Networking
  • Supported: Event analytics

Online Events Collaboration Features

  • Supported: Live chat
  • Supported: Audience polling
  • Supported: Q&A
  • Supported: Meeting space storage
  • Supported: Handouts

Online Events Marketing Features

  • Supported: Branding options
  • Supported: Attendee list export

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions
  • Supported: Confidential attendee list
  • Supported: Secure file sharing

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Record meetings / events
  • Supported: Media
  • Supported: Event registration

Mobile Capabilities Features

  • Supported: Responsive Design for Web Access
  • Supported: Mobile Application
  • Supported: Dashboard / Report / Visualization Interactivity on Mobile

Additional Features

  • Supported: Sponsor Booths
  • Supported: Registration
  • Supported: Mobile Check-In
  • Supported: On-Site tickets & registration
  • Supported: Floor plans/maps
  • Supported: Social media integrations & promotion
  • Supported: Event agendas & schedules
  • Supported: Attendee networking & surveys
  • Supported: Reporting & dashboards
  • Supported: Lead generation & retrieval
  • Supported: Email customization
  • Supported: Meeting Scheduling
  • Supported: Prospect Intelligence
  • Supported: Business Card Scanner
  • Supported: Web portal
  • Supported: Mobile app
  • Supported: Gamification
  • Supported: Downloadable reports
  • Supported: Event Studio
  • Supported: Simulive
  • Supported: Live-streaming

Webex Events (formerly Socio) Screenshots

Screenshot of Webex Events (formerly Socio) Video Rooms: Attendees can chat, join topically based discussion rooms, set-up 1:1 video meetings, and connect from anywhere.Screenshot of Webex Events (formerly Socio) Data Dashboard: From high-level attendee engagement analytics to drill down sponsor ROI metrics, Socio’s Data Dashboard offers insights to see what’s working (and what’s not) in real-time.Screenshot of Webex Events (formerly Socio)  Lead Retrieval: So sponsors and exhibitors can capture leads with enriched data by scanning attendees’ QR codes and exporting them straight to their CRMs.

Webex Events (formerly Socio) Video

Webex Events (formerly Socio) Integrations

Webex Events (formerly Socio) Competitors

Webex Events (formerly Socio) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported LanguagesEnglish, French (Français), Spanish (Español), Turkish (Türkçe), German (Deutsch), Greek (ελληνικά), Korean (한국어), Dutch (Nederlands), Portuguese (Português), Russian (русский), Swedish (Svenska), Simplified Chinese (中文), Italian (Italiano), Chinese Traditional (漢語), Czech (Čeština), Hindi (हिन्दी), Hungarian (Magyar), Polish (Polski), Serbian Latin (Srpski), Thai, Vietnamese

Frequently Asked Questions

Webex Events (formerly Socio) gives event professionals event tech to power every stage of the event planning & execution process.

RingCentral Events and Bizzabo are common alternatives for Webex Events (formerly Socio).

Reviewers rate Confidential attendee list and Attendee list export highest, with a score of 8.9.

The most common users of Webex Events (formerly Socio) are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(99)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
This was our first in-person conference since the pandemic and we wanted to provide a great experience for attendees. In the past, we relied on paper agendas and posters to help navigate folks to sessions. However, this resulted in multiple-page documents that took forever to create and then could not be edited once the schedule was finalized, not to mention the hours spent formatting, printing, hauling, and sorting. Therefore, we wanted to provide our attendees with an app to hold all of their conference information. Webex Events was a game changer because no conference goes as planned - speakers cancel, sessions get rescheduled, and rooms are switched. This was hassle free because we could update in real-time in the app and push notifications to our users.
  • Push real-time notifications to conference attendees.
  • Customizable agendas that are easy to create and revise.
  • Provide space to advertise sessions and promote vendors.
  • The dedicated support team was just a video call away or even faster with live chat.
  • Upgraded check-in systems allows for QR code, improving registration process
  • Customizable fields to get everyone registered from the app
  • Allow multiple emails on registrants accounts
  • Ensure Android works as seamlessly as iOS
I would not host a multiple-day, in-person conference without the support of an app like Webex Events. The app kept lines and the check-in/information table to a minimum because everyone had the most up-to-date information on their personal devices. They also strategically set up meetings with you in the run-up to the conference to ensure you are on schedule. The team supporting you is wonderful and does a great job of building your confidence in using the product.
Virtual Event (7)
N/A
N/A
Registration, RSVP, and ticketing
N/A
N/A
Livestreaming
N/A
N/A
Audience engagement
N/A
N/A
Event recording
N/A
N/A
Virtual booths
N/A
N/A
Networking
N/A
N/A
Event analytics
N/A
N/A
Online Events Collaboration (3)
N/A
N/A
Live chat
N/A
N/A
Audience polling
N/A
N/A
Q&A
N/A
N/A
Online Events Marketing (2)
N/A
N/A
Branding options
N/A
N/A
Attendee list export
N/A
N/A
Online Events Security (3)
N/A
N/A
User authentication
N/A
N/A
Participant roles & permissions
N/A
N/A
Confidential attendee list
N/A
N/A
Online Meetings / Events (2)
N/A
N/A
Record meetings / events
N/A
N/A
Event registration
N/A
N/A
Mobile Capabilities (3)
N/A
N/A
Responsive Design for Web Access
N/A
N/A
Mobile Application
N/A
N/A
Dashboard / Report / Visualization Interactivity on Mobile
N/A
N/A
  • Our conference attendees went out of their way to tell us how much they loved the app.
  • Communicating with our conference attendees has never been easier.
  • We had our biggest conference yet and the presence of the app makes me confident we'll grow more next year.
  • Previous year's event is saved, allowing for a useful template
Webex Events stood out because of the feature allowing for easy sign-on with Google accounts. Our schools use Google accounts for staff email, so this made registration and app access fairly easy. We received very few messages requesting assistance with registration or app access - the experience for the end-user seemed easy and proved to be so.
600
Staff members engaging with the content from our annual conference. The content is available all year, which is helpful to post and retain presentation materials from sessions. There are also a half dozen of us who have back end access to design the conference experience. The participant data is helpful to have on hand throughout the year.
6
Basic understanding of editing an online space. The Webex help center has plenty of videos and articles to support your understanding. The customer success representative is also extremely knowledgable and able to point you in the right direction. Trial and error is a low-risk approach to problem solving. Changes can be made in the app in real-time and immediately adjusted. Further, there is the option to keep changes private to select groups, so the app can be previewed by the design team before going public.
  • Organizing the content for our annual conference
  • Engaging staff before the conference begins
  • Providing real-time information during the conference
  • Seamless registration and check-in process
  • Ongoing access to conference content
  • Previous conferences provide a template when designing the next
  • Smaller conferences
  • Yearlong programming
We already renewed and plan to use it for our conference in fall 2024.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our Main Event each year is a convention. Usually, it is in person with about 4000 people. For two years during the heith of COVID we went virtual and I don't know if it would have been as successful as it was without Webex Events (Socio).

It has continued to evolve over the past few years and now we use the platform for registration and having a now hybrid event with both in-person and virtual content. This year, we will be integrating the in-person registration capabilities and using the web plugins in place of our legacy WordPress pages for the agenda and speaker information.

One of the best things about the system is that they continue to evolved and make changes routed in needs of the customer. This year we are excited that much of the speaker and sponsor management will be able to happen directly in the app by the speakers and sponsors themselves, freeing up moe time for our very small staff.
  • Customer service and attention are the best that I have seen. We have use 4-5 different event app systems over the past decade and no one came close to socio in terms of both meeting our needs and responding to questions and issues. (addendum - while I am always worried when a smaller company gets bought by a bigger one - in the few years since Webex took it over, there has been no drop in customer service.)
  • The product itself is flexible but fairly easy to use. We have a fairly complex event (120+ sessions over three days with hundreds of speakers) and not only did it handle it - but it looked good.
  • Socio continually adds improvements to the product that really do make it better. They provide ample information on how to use each new feature as well.
  • Many of the changes to the product I know came from direct requests made by our organization.
  • For an organization like out with so many sessions, speakers, and sponsors, but only a few staff members, it would be nice if there was a level of access to the back end content that we could give to the speakers and sponsors for example so they could upload their own information or make needed changes. (ADDENDUM - They have addressed this situation and we are excited to try out the new capabilities this year)
  • Within the Virtual Studio - currently there is not an easy way for presenters to interact with chat or to handle Q&A.
(Updated review 3/24) There are always plusses and minuses to various platforms and nothing is ever going to be a perfect fit for everyone, but Socio (now Webex Events) has continued to provide topnotch customer service and made improvements that have been, for us, valuable additions.

There are still a few items on my wish list but it remains one of the best solutions we use at our org and everyone whom we have recommended it has had a good experience. When I first wrote this review I gave it a 9 out of 10, but since it has only gotten better since then and continues to improve, I had to up my rating to a 10 and will continue to recommend it strongly to anyone looking for an event app solution.
  • Pulling Session and Speaker info from our website successfully. (3/24 update) Now improved such that we will be using platform to handle this information and just present it on our website)
  • Presenting our complex agenda in a way that is accessible for the attendees
  • Customer service that is available and responsive when you need it to be.
  • The integration fo the registrations system with the evet app has be a valuable addition.
Virtual Event (7)
72.85714285714286%
7.3
Registration, RSVP, and ticketing
80%
8.0
Livestreaming
70%
7.0
Audience engagement
60%
6.0
Event recording
80%
8.0
Virtual booths
70%
7.0
Networking
70%
7.0
Event analytics
80%
8.0
Online Events Collaboration (3)
43.33333333333333%
4.3
Live chat
80%
8.0
Audience polling
N/A
N/A
Q&A
50%
5.0
Online Events Marketing (2)
90%
9.0
Branding options
80%
8.0
Attendee list export
100%
10.0
Online Events Security (3)
100%
10.0
User authentication
100%
10.0
Participant roles & permissions
100%
10.0
Confidential attendee list
100%
10.0
Online Meetings / Events (2)
85%
8.5
Record meetings / events
80%
8.0
Event registration
90%
9.0
Mobile Capabilities (3)
93.33333333333334%
9.3
Responsive Design for Web Access
90%
9.0
Mobile Application
100%
10.0
Dashboard / Report / Visualization Interactivity on Mobile
90%
9.0
  • WIthout socio, I am not sure we could have put on a successful virtual event during COVID. Their tool and level of customer service literary kept our business alive. Since then it has helped up grow our numbers in a time of increased cost for live events.
  • We heard from multiple attendees that are simply sick and tired of coming to virtual events, however, that socio was the best platform they had used and set us apart from other virtual events they had joined.
  • In a post event survey, 2/3 of our attendees rated the socio platform 4 or 5 stars (out of 5).
Socio was the only one who was able to meet its promise to connect to our website and perform as hoped. Their customer service far surpasses the others but they also were price competitive.
5
This is our whole team - and people use if for different purposes from focusing on registrations and user experience, to content and accessing analytics for sponsors and exhibitors.
Not large enough to have someone dedicated for this but many of us have various levels of expertise with the product but if we ever have a question that we don't know how to handle - we know support is easy and accessible. Even if the answer is at time "I am sorry we can't do that at this time" (we are often throwing our somewhat fantastical what-ifs) it is great to get a definitive answer and also know that they will actually mark to request and there is a good chance that a solution may end up on the roadmap for a future iteration.
  • Our major in-person annual conference.
  • Registration only for virtual trainings.
  • Incentive tool for signing sponsorships
  • Using just the registration part to manage one off virtual trainings.
  • As new capabilities are added we are always looking at them for ways we can incorporate it into our business.
Of course something could happen to our orgs ability to put on a conference or Socio could fundamentally change their product or their customer service - but barring any magor shift there is nothing that is even close to competing for our attention here.
Socio (now WebexEvents) is one of two products I use that gets customer service right. Not only can you get an answer from an actual person quickly during business hours - but if you are asking after hours, you know the response will be waiting for you in the morning.

Not only are they fast, but they are also smart about their products and customers. There is very little back and forth trying to explain the problem I am having, or the new way I am trying to use their product, that may even be novel for them.
As for as I know - the level of support I get is part of the package.
Yes
In all cases but one yes. There was a time last year when a custom solution they had built for us to integrate with our website was failing, and we and they couldn't figure out the problem. I had been so used to immediate results with the support team that waiting for the programming team to get to it took me a bit by surprise. In the end it was resolved however.
Their support is so good regularly that it is hard to pinpoint a time when it went above and beyond. However, when a feature we had been asking for was made available, our rep practively reached out to us to let us know it was coming and then provide a demo as soon as it was available.
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