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Cisco Webex Support

Cisco Webex Support

Overview

What is Cisco Webex Support?

Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.

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Recent Reviews

Why NOT to use Cisco Webex

2 out of 10
March 22, 2021
Cisco Webex Meetings is used by our training division. I am the team lead. We have over 500 clients only in India. It used to address our …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • File transfer (9)
    8.9
    89%
  • Screen sharing (9)
    8.9
    89%
  • Over-the-Internet remote session (9)
    8.9
    89%
  • Instant message (7)
    7.1
    71%
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Pricing

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N/A
Unavailable

What is Cisco Webex Support?

Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

8 people also want pricing

Alternatives Pricing

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

What is LogMeIn Central by GoTo?

Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT…

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

6.8
Avg 8.2
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Product Details

What is Cisco Webex Support?

Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.

Cisco Webex Support Competitors

Cisco Webex Support Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.

Adobe Connect, GoTo Meeting, and Zoom are common alternatives for Cisco Webex Support.

Reviewers rate Secure remote access with Smart Card authentication highest, with a score of 9.

The most common users of Cisco Webex Support are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(65)

Attribute Ratings

Reviews

(1-10 of 10)
Companies can't remove reviews or game the system. Here's why
Score 6 out of 10
Vetted Review
Verified User
We used Cisco WebEx Support to provide support and training to our clients. We produce software for specific industries and our clients are the users of that software. To be able to have sessions where we can look at their computer, and even take control of it through the session, to perform simple customer service, issue resolution, and even training is appreciated. The functionality was pretty solid for us. We did have an employee that used it to perform a demo on how the software was supposed to work. This was probably not the best possible method for performing the demonstration.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
When the problem is out of the scope of tier one support, it gets escalated properly. Other times when the scenario is clearly a severe issue, tier one support still goes through their normal support script and wastes critical time before escalating.
Score 2 out of 10
Vetted Review
Verified User
If you are looking for quick resolution, DO NOT opt for Webex. They have a very complex process of support services. You can opt for Webex support if you are using a free account. Avoid taking the annual plan. Your money will be blocked as they will delay in processing your service requests.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
Kurt Ferguson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
WebEx Support Center does what it is designed to do very well. If you need robust, efficient, and comprehensive remote support software, look no further. There are certainly other products that are simpler, and other products that are a bit "prettier" from a UI standpoint, but in terms of overall functionality, WebEx Support Center is hard to beat. If you're a company on a very tight budget, there are certainly cheaper options available, however.
Shawn Oudavanh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
This tool is great for any sort of conferencing needed. If you need only audio conferencing this may not be the best option for you. Webex allows you to share files and desktop sessions. You can have multiple presenters if you need to share different presentations or ideas. It really does meet the need for any kind of conferencing.
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