Webroot Advanced Email Encryption powered by Zix Reviews and Ratings

Rating: 9.6 out of 10

Score

9.6 out of 10

Community insights

TrustRadius Insights for Webroot Advanced Email Encryption powered by Zix are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive User Interface: Users consistently praise Zix's secure email encryption service for its intuitive and easy-to-navigate user interface. Many reviewers have stated that the user interface makes tasks easy to accomplish, allowing them to send encrypted or unencrypted emails with just one click. Automatic Encryption Process: The automatic encryption process provided by Zix is highly valued by users. Numerous reviewers have expressed their appreciation for this feature, as it ensures the secure transmission of emails without requiring end-user intervention. This automated process simplifies maintenance and requires little attention from users. Seamless Integration with Microsoft Exchange: Users find the integration between Zix's secure email service and Microsoft Exchange to be a major benefit. Several reviewers have mentioned that this seamless integration streamlines the implementation process, making it easier for organizations to adopt the secure email solution. These three pros - intuitive user interface, automatic encryption process, and seamless integration with Microsoft Exchange - are repeatedly highlighted by users in their positive reviews of Zix's secure email encryption service.

Reviews

105 Reviews

Most apt product for threat protection

Rating: 9 out of 10

Incentivized

December 14, 2023

Use Cases and Deployment Scope

We are using Webroot Advanced Email Encryption powered by Zix to ensure secure email exchanges. Email is an important channel of communication for the exchange of sensitive information and with the rise of spam and phishing attacks in the last couple of years, we went ahead with the software to create a secure channel of communication.

Pros

Protection from phishing attacks
Retracting of the messages
Timely response by customer support team

Cons

The platform could be made a bit more self serve instead of depending on support for modifications
Platform speed
The overall UI/UX could be more user friendly

Likelihood to Recommend

Webroot Advanced Email Encryption powered by Zix is best suited for situations where a person or an organization looking to safeguard their email communication channel from phishing and spam attacks that can severely damage the organization's reputation. The encryption, filtering, retraction, etc can really help in building a great VAPT score for the organization.

Verified User

Director in Professional Services (51-200 employees)

Vetted Review

2 years of experience

Good email encryption, though nothing stands out above other similar products on the market

Rating: 8 out of 10

Incentivized

November 28, 2023

Use Cases and Deployment Scope

We implemented a trial of Webroot to send encrypted email while evaluating multiple products for the same solution and after an evaluation, we decided to continue with our current providers which are Biscom, Mimecast, and Egress - the end-users can send an encrypted communication through Biscom or Mimecast Secure Messaging and our users that tried Zix/Webroot preferred Biscom or Mimecast as they offered better ease of use (though the IT Team did prefer Webroot)

Pros

guaranteed encrypted delivery
DLP / email security
allows attachments larger than standard Office365 setup

Cons

the UI was not as intuitive as our end-users would prefer
slow for a cloud based solution

Likelihood to Recommend

Well suited for situations when a group of your users needs to send secure emails quickly, good for protecting PII/PHI due to requiring registration/login to view, works well for sending/receiving large attachments as well

Less appropriate scenarios for use are when an external party needs to be able to compose a message since that requires a license used for them, otherwise they can only reply to one of the messages an internal user sent to them (similar to limitation of Biscom and Mimecast)

Verified User

Technician in Information Technology (1001-5000 employees)

Vetted Review

1 year of experience

Webroot is simple.

Rating: 7 out of 10

Incentivized

November 14, 2023

Use Cases and Deployment Scope

It is an overall pretty good product, just like the rest of the products Webroot offers. Use once in a while for sending emails but primarily set it up for clients to use, especially for the ones that need encryption when they send emails with confidential information. It is mainly used by clients that need it for HIPPA compliance.

Pros

Easy to use.
Nice interface.
No major issues.

Cons

Support could be better.

Likelihood to Recommend

It is a good option for clients that need email encryption for compliance reasons. The clients we have that use the Webroot Advanced Email Encryption need it for HIPAA compliance. I am sure there are other compliance needs that this would also work well for. It is not really suitable for individual home users.

Verified User

Employee in Information Technology (1-10 employees)

Vetted Review

4 years of experience

Good encryption but high minimum number of licenses

Rating: 7 out of 10

Incentivized

January 7, 2021

Use Cases and Deployment Scope

We are using Zix across our organization to encrypt our secure business email and to provide seamless secure email between us and the hospital in which we practice, which also uses Zix. The software also has the option to force encryption by adding the word secure in an email subject line. It can also automatically encrypt using keyword filters.

Pros

Seamless encryption among other Zix users
Encrypted email portal for non-Zix email recipients
Keyword filters for autoencryption

Cons

We are a small company. I would request that Zix create smaller licensing packages. I am unhappy that we have to buy in packs of 10 when we only need five. If a competing solution becomes available with better pricing, then I will consider leaving Zix to avoid paying for licenses I do not need.

Likelihood to Recommend

I would recommend it, based on email encryption technology, to a company that has 10 or more employees (their minimum license package). Overall I like the product but am unhappy that I have to purchase licenses I don’t use. I think a five-user package should be the minimum.

James Molina

Owner in Information Technology at Beaumont Pathology (1-10 employees)

Vetted Review

2 years of experience

Zix Email Encrytion with Gmail

Rating: 10 out of 10

Incentivized

January 6, 2021

Use Cases and Deployment Scope

We are using Zix email encryption for the entire organization. It allows us to safely send and receive email through the Zix secured email gateway.

Pros

Secured email gateway to send and receive emails.
Zix gateway assists with filtering potential and malicious email/attachment.

Cons

The portal can be more user friendly to navigate.

Likelihood to Recommend

Zix integrates very well with G Suites (Gmail).

Verified User

Manager in Information Technology (201-500 employees)

Vetted Review

3 years of experience

Zix is affordable and easy to use

Rating: 9 out of 10

Incentivized

January 5, 2021

Use Cases and Deployment Scope

Zix keeps our entire agency confident that we remain HIPAA compliant in our email practices. While there are many options out there for email encryption, I prefer Zix due to how easy it is to use for my staff and, even more so, how easy it is for our outgoing recipients to use. Other encryption services require the use of one-time passcodes and processes that can be difficult to manage. With Zix, we do not have those troubles. I highly recommend this product for agencies in the social services and nonprofit sectors.

Pros

Easy to encrypt outgoing emails from our staff
Easy for recipients to receive our encrypted messages
The cost is affordable when compared to other encryption services

Likelihood to Recommend

Zix is well suited for any agency required to comply with HIPAA

Hector Topete

Quality Assurance Supervisor in Quality Assurance at EA Family Services (201-500 employees)

Vetted Review

2 years of experience

View profile

Zix Encrypt (GAME) offers great protection!

Rating: 10 out of 10

December 23, 2020

Use Cases and Deployment Scope

Zix email encryption is a tool that our organization uses to send and receive sensitive information securely. We have many departments that utilize Zix, the main department being Medical Records. Zix provides a platform for us to send PHI to third parties that need the information to provide our patient's proper care. In the medical field, security is a necessity and Zix helps us comply with all the regulations.

Pros

Provides a secure platform to send sensitive information.
Recipient of encrypted messages has a user-friendly portal to view messages and respond.
Seamless integration with GAME add-on for Google Workspace.

Cons

Manual updates required.

Likelihood to Recommend

Zix integrates well with Google Workspace to work seamlessly and behind the scenes. Whole message encryption (including attachments) can be programmed with a keyword or phrase in the subject line. Our staff finds that relatively easy to do. Plus, if our staff forget to add the keyword to encrypt the message, all messages are scanned for sensitive information and encrypted anyway. Great safeguard!

Verified User

Manager in Information Technology (51-200 employees)

Vetted Review

3 years of experience

Zix Encryption for our Environment

Rating: 10 out of 10

Incentivized

December 23, 2020

Use Cases and Deployment Scope

We are using Zix across our entire organization. The heavy users for the product are our Police, Fire, and HR Departments. With having to send sensitive data to other organizations this was the solution for us. We chose Zix because we were looking for an email encryption solution that did not break the budget but that still covered the minimum Security requirements.

Pros

Easy to implement.
Easy to use for both end user and recipient.
User support is great.

Cons

When you get into the automatic encryption it could be a little challenging.

Likelihood to Recommend

This would be appropriate in any organization. Zix gives you the ability to configure as little as you want or as much as you want. Starting out we were using only the manual encryption using the outlook plug-in. This was fast and easy to setup and get the users going. This is still how most of our users still use it.

Verified User

Administrator in Information Technology (1001-5000 employees)

Vetted Review

2 years of experience

Zix gets the job done and keeps our patient information safe.

Rating: 8 out of 10

Incentivized

December 23, 2020

Use Cases and Deployment Scope

We utilize Zix to provide encrypted email to help us meet HIPAA and keep patient information secure.

Pros

Email Encryption.
Capture of Data that needs encrypting.

Cons

Easier implementation.

Likelihood to Recommend

Excellent for entities requiring a secure way to transmit HIPAA information.

Verified User

C-Level Executive in Corporate (1-10 employees)

Vetted Review

1 year of experience

Zix email encryption and email filtering will help you keep your network secure

Rating: 8 out of 10

Incentivized

December 19, 2020

Use Cases and Deployment Scope

Email encryption, email filtering.

Pros

Products work as they should.
Mail filtering has really improved with the move to Zix Protect.
Support is very responsive.

Cons

Support techs fall short in people skills and courtesy sometimes.

Likelihood to Recommend

Zix has really been great to work with overall and the products have been a great fit for us.

Verified User

Vice-President in Information Technology (201-500 employees)

Vetted Review

18 years of experience

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