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WellSky Home Health

WellSky Home Health
Formerly Kinnser Agency Manager

Overview

What is WellSky Home Health?

WellSky (formed from the merger of Kinnser Software and Mediware) offers WellSky Home Health (formerly Kinnser Agency Manager), a home health agency management software emphasizing operations automation (e.g. scheduling, intake and electronic visit verification, etc.)

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Recent Reviews

TrustRadius Insights

WellSky is a software that is highly regarded by clinicians for its ability to keep up with changing regulations and Medicare rules. Users …
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Pricing

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What is WellSky Home Health?

WellSky (formed from the merger of Kinnser Software and Mediware) offers WellSky Home Health (formerly Kinnser Agency Manager), a home health agency management software emphasizing operations automation (e.g. scheduling, intake and electronic visit verification, etc.)

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is WellSky Home Health?

WellSky Home Health is a web-based home health solution that helps to increase efficiency and improve patient care delivery. WellSky Home Health software delivers:

- Streamlined intake and scheduling, with visits by all disciplines visible on one calendar
- Collaborative charting solutions with HIPAA-compliant messaging
- Accelerated quality assurance that is tailored to the user's agency, enabling automatic documentation routing, real-time identification of OASIS issues, and survey readiness
- Billing, revenue cycle, and accrual accounting tools to accelerate cash flow
- Interoperability to power a referral-focused, connected care network
- Predictive insights that analyze hospitalization risk, care setting suitability, and visit utilization to help ensure the right patient care at the right time
- Market intelligence insights to help prove agency performance, build referral and payer relationships, and accelerate growth
- Workforce analytics to help improve staff engagement and retention by leveraging clinician workload, quality, and performance data

WellSky Home Health ultimately aims to streamline tasks, improve communication, and facilitate collaboration. The solution is accessible on all connected devices, so users always have visibility into what’s happening in their businesses.

WellSky Home Health Screenshots

Screenshot of CareInsights for Home HealthScreenshot of Delivery of CareScreenshot of K-Mail for Home HealthScreenshot of Population viewScreenshot of Value-Based Insights Dashboard

WellSky Home Health Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(8)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

WellSky is a software that is highly regarded by clinicians for its ability to keep up with changing regulations and Medicare rules. Users have mentioned that the software is continuously updated to adhere to new regulations, ensuring accurate and complete claims. Clinicians find it easy to document visits in WellSky, and this documentation seamlessly translates into precise claims. Additionally, WellSky's user-friendly interface allows clinicians to effortlessly track candidates and hires, making the management of multiple employees more organized.

Another significant use case of WellSky is its effectiveness in keeping track of clients, caregivers, and coworker progress on communication. Users have found that the software helps prevent duplicate messaging and enables efficient tracking of important information. Doctors especially appreciate how quickly they can access visit summaries and show patients' progress when asked for updates. Furthermore, WellSky enhances accessibility by providing easy access to patient information and scheduling.

Kinnser software has proven to be valuable in facilitating collaboration among therapists assigned to a patient, resulting in improved patient evaluation and treatment notes. Users have reported greater efficiency and better communication through Kinnser's electronic health records and point of care features. Nurses particularly appreciate the user-friendly nature of Kinnser, eliminating complaints about difficult-to-use software. By automating processes that were previously done on paper, Kinnser has significantly increased efficiency and improved the billing process.

A key benefit of Kinnser is its capability to maintain patient files electronically, eliminating the need for massive amounts of paper documentation. The software also ensures patient information privacy and security with its remote charting feature for nurses. With Kinnser's ease of use, users have experienced a decrease in overhead expenses since adopting the software. Although some challenges such as problems generating claims and occasional data loss with software updates have been reported by users, Kinnser's customer service is praised for its quick response time and helpful support specialists.

Overall, WellSky Kinnser has become an essential tool used by everyone in healthcare agencies to perform their daily job duties. Its versatility and importance in daily operations are highlighted by its wide usage and convenience for nurses, therapists, and aides. The comprehensive 'Dashboard' feature offers agencies a top view of revenue, diagnoses, time to bill RAPs/EOEs, order management, and accounts receivable, reducing mistakes and providing oversight.

Scheduling and Billing Features: Several users have stated that the scheduling and billing features of the software are good and capable of handling basic tasks. They appreciate the functionality offered by these features, which allow them to efficiently manage their schedules and handle billing processes.

User-Friendly and Easy to Learn: Many reviewers have mentioned that the software is very user-friendly and easy to learn, allowing new employees to grasp the training quickly. The intuitive interface and well-designed navigation make it easy for users to navigate through different functionalities without much assistance.

Excellent Medical Records Management: The medical records management feature has been praised by users for being excellent, quick, and convenient. Users find it efficient in organizing patient records, enabling them to easily access necessary information when needed. The streamlined documentation process with check boxes further simplifies data entry and ensures accurate record-keeping.

Difficulty Scrolling in Messaging Feature: Users have expressed frustration with the need to constantly back out and view each individual message, making it difficult to scroll through messages efficiently. This issue has been mentioned by several reviewers.

Lack of Autosave Feature: Some users have experienced data loss due to the lack of an autosave feature in the software. They mentioned that if they do not manually save before going to another patient's chart or signing out, their data is lost. This issue has been reported by multiple reviewers.

Limited Options for Inputting Vital Information: Several users have expressed the desire for more options to input vital information, specifically before, during, and after activities. They find the current options insufficient and limiting for clinicians. This concern has been raised by a number of reviewers.

Users have made several recommendations based on their experiences with WellSky and Kinnser. These are the three most common recommendations:

  1. Utilize all features, especially the notes feature, in WellSky. Users have found that utilizing all the features offered by WellSky, particularly the notes feature, is incredibly helpful in documenting activities and important events. This comprehensive documentation tool allows for effective tracking of candidate involvement within the company.

  2. Proper training is essential for Kinnser. Users find Kinnser to be a very rich product that can perform many functions. However, they emphasize the importance of proper training for everyone involved. Patiently going through the training processes provided by Kinnser will ensure that users can fully leverage the capabilities of the software.

  3. Check coverage area for connectivity with Kinnser. Some users suggest checking the coverage area for connectivity before implementing Kinnser. Connectivity issues can be a source of dissatisfaction, so it is recommended to verify if Kinnser is compatible with your specific coverage area.

These recommendations highlight the benefits of fully utilizing WellSky's features, emphasizing proper training for Kinnser, and ensuring compatibility with connectivity requirements when considering these software solutions.

Attribute Ratings

Reviews

(1-1 of 1)
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Amy Sweet | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Kinnser Home Health Agency Software is used for the home health division of our company. It is in my opinion the best home health software available on the market. It is extremely user friendly for field staff to work in, and makes the training process very simple, as it is so intuitive that training takes minimal time (less than 1 hour). On the back-office side, the workflow is seamless and customizable to how much quality assurance, scheduling, and oversight you want. From a management standpoint, I love the "Dashboard" where one can see a top view of the entire agency's (or a branch) revenue, top diagnoses, time to bill RAPs, EOEs, order's manager, accounts receivable, etc. It makes mistakes much less likely due to the functionality of the software. As a user of other softwares previously, I can't be more grateful for how easy it is to document in the field, and how easy it is for nurses/therapists/aides to navigate from a phone, tablet, laptop, in almost any browser (Safari, Chrome, Firefox).
  • While I love almost everything about Kinnser's Home Health software, its user friendliness to the field staff is probably its best feature. With home health being a mobile industry, having something that is easy, fool-proof, accessible, and not dependent on a specific phone/tablet/browser is a must. All the tasks for the week pop up when a person logs in, making it hard to miss a task, and easy to organize by day. No need to go to multiple screens to chart, its all off the main page when you log in.
  • Its K-mail, a HIPPA compliant email system internally within the software, makes it easy to communicate with staff, shows who has read something and who has not, and can be part of patient's chart only if desired.
  • The workflow system, and ease of use in the back-office is very nice as well. It's easy to manage users, access, reports, scheduling, and QA. I also love all the webinars for management staff. Kinnser is always leading, and usually a step ahead of the industry.
  • Billing is fairly straightforward and it also checks eligibility on all patient's automatically weekly.
  • The one thing that I feel the home health software could improve is its billing manager. While it submits the claims easily, if there are rejections, or problems, you have to work those through a different software (we use Ability EASE), or through DDE. They have come out with an Billing Manager 2.0 that one can upgrade to, but it has glitches as well, and so I feel that a new version still needs to be released soon. Its accounting is never exact, due to ADRs, and RAPs that have to be cancelled, but then eventually pay; scenarios that are uncommon but do happen. Therefore, I have to reconcile separately, which can be time consuming. Posting insurance payments can be tricky as well with unusual scenarios as well, such as Medicare Secondary Payments. They continue to make improvements, and I'm waiting for thebilling manager to improve. That being said, it is still much better than other softwares I have worked in.
  • I wish you could not delete a Face to Face and then bill -- there should be a block of some kind that prevents this from happening. The software won't let you bill without a Face to Face being completed, but then if it gets deleted (by accident) it doesn't let anyone know.
I think Kinnser Home Health is wonderful for all small, medium and large size agencies because you can't get any better from an employee perspective, and that is paramount to home health. I also love that you can go between Home Health and Hospice if you have both divisions in one system easily (a toggle button at the top of the screen). I think the financial management system is challenging when you are a large agency, but I still don't think there is anything better on the market, and I would highly recommend it to anyone.
  • It had a positive impact since day one, as employees' satisfaction improved in both the office and field from utter frustration to enjoyment.
  • It has allowed us to have huge growth, and still able to stay compliant with regulations given the strong systems that Kinnser has in place to be able manage large amounts of staff and patients with ease.
  • The changes in home health by Medicare have been addressed by Kinnser ahead of schedule, with multiple webinars and trainings available to our staff, which I am so grateful for.
  • HealthCare First
Our team has used Health Care First, Home Care Home Base, McKesson, and proprietary software, none of which have been able to compare to the benefits of Kinnser. Kinnser is the leader among them all. HealthCare First was terrible for multiple reasons, the most critical being user frustration in the field, and the back-office. It only worked on Internet Explorer, and certain settings had to be modified in order for it to work. Even when everything was done correctly, it still gave our field staff and office staff problems daily. It was cumbersome to schedule, and difficult to manage patients in the software. Even entering an order was complicated. Compared to Home Care Home Base, again, Kinnser is so much easier to use in the field, and in the office. I selected Kinnser for my employees to have something easy to chart in, but have been so happy with all the multiple additional benefits from having the leader in the industry as my software company.
Kinnser Home Care Software for Private Duty, Kinnser Hospice Software, Kinnser RiskPoint
60
Nurses, home health aides, therapists, administrators, schedulers, managers, case management, billing. The entire home health division uses Kinnser Home Health Software.
Kinnser has an excellent support team, and we haven't needed anyone to support us in-house because of how easy it is to train and use, and how strong there support is. Another reason I really love Kinnser.
  • Documentation of visits
  • Billing
  • Case management/QA/Compliance
  • Orders managment
  • The physician portal allows physicians to sign orders electronically, and this has been very helpful.
  • The employee management part allows you to track when they need to renew their licenses, CPR certification, background checks, etc., and you can also have the entire employee chart on the system as well.
  • Kinnser RiskPoint--you have to pay more for it, but it's the most innovative, cutting edge way to prevent hospitalizations.
  • They are constantly improving and adding features.
Because it's truly the leader in the industry at the moment, and I'm very satisfied with their organization.
Yes
I replaced HealthCare First with Kinnser, and it was the best decision ever. That previous software was very difficult to even log in, was not compatible with multiple browsers, was very cumbersome to chart in, manage patients in, and was not a completely electronic medical record. You couldn't upload documents into the charts, so you had to have a paper chart as well. It was very frustrating for our staff daily, and it hindered our ability to grow, hire, and retain employees.
  • Price
  • Product Features
  • Product Usability
  • Third-party Reviews
Product usability was the most important factor, without that you are crippled as a mobile agency.
I am so happy with my decision.
  • Vendor implemented
Yes
Training was for 3 days - and very thorough, with webinars before and after as well.
Change management was minimal
It was fairly seamless, and so much easier, we were so happy when the last patient was transferred into Kinnser.
  • None
It takes 60 days to move all patients over depending on when they re-certify. It was a very easy process.
No
It's free and excellent
It's very good. For complex upgrades that I request, they don't obviously get to them immediately, but for all technical issues or training issues they are 100% on target.
Yes
Yes, almost immediately.
Kinnser has had one on one meetings with their lead team members from Austin. [They] actually provide 1 on 1 support to take notes on ways they can improve their software, and then they actually created and customized reports that we requested. They went above and beyond.
  • The K-mail
  • The visit notes
  • The scheduling
  • The billing troubleshooting problems
Yes
It is easy to use on all smartphones and tablets -- there is not a specific app, but you don't need one as it web-based and easy to use.
Because it is so easy to use.
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