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Overview

What is WhatsApp Business?

WhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages. For medium and large businesses, the WhatsApp…

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Recent Reviews

Value for your money

8 out of 10
February 22, 2024
Instead of me having to send quotations everytime to my clients, they simply view them from my catalog section and be able to make orders.
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TrustRadius Insights

Immediate interaction and effective communication: Many users appreciate the app's ability to facilitate immediate interaction with their …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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WhatsApp Business

Free

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is WhatsApp Business?

WhatsApp Business Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone

Frequently Asked Questions

WhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages. For medium and large businesses, the WhatsApp Business API powers communication with customers all over the world, allowing them to connect with them on WhatsApp in a simple, secure, and reliable way.

Reviewers rate Support Rating highest, with a score of 8.3.

The most common users of WhatsApp Business are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(187)

Attribute Ratings

Reviews

(1-16 of 16)
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Score 9 out of 10
Vetted Review
Verified User
WhatsApp does work well and does not crash similar to Skype that is very heavy on computers and Android devices therefore we do not have an issue with it and we get less issues from staff using it unlike Skype that has a lot of issues when being used in different locations.
Score 9 out of 10
Vetted Review
Verified User
We choose to use WhatsApp Business because of the following
Customer reach: WhatsApp has over 2 billion active users worldwide, making it a popular communication channel. By using WhatsApp Business, businesses can reach a large audience and communicate with customers directly on their mobile devices. Personalization WhatsApp Business allows businesses to have two-way conversations with their customers, which can help build relationships and provide a more personalized customer experience. Cost-effective
WhatsApp Business is a cost-effective communication channel for businesses, as it does not require additional hardware or software to use. Additionally, messaging over WhatsApp is often free or very low cost, making it an attractive option for businesses looking to manage their customer support costs. Messaging capabilities: WhatsApp Business provides businesses with a range of messaging capabilities, such as quick replies, automated messages, and message templates. This can help businesses manage customer inquiries more efficiently and provide better support. Sales and marketing
WhatsApp Business catalogs and messaging capabilities can also be used to showcase products and services and drive sales. Businesses can use WhatsApp Business to send targeted marketing messages and promotions to customers.
Samira Islam Resmi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I can expand the group to about 200 persons and have them speak with one another. This makes communicating with a large group of individuals a breeze. In addition to chatting, WhatsApp may be used for audio and video conversations. I may connect with my team members and students in a group for communication purposes easily.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Meta for Business (formerly Facebook for Business)
The most effective aspect is its privacy, it increases the number of clients as well as simplifies the business. It's safe to keep payment records, by sharing screenshots with clients and making the complete record in a group with all screenshots and receipts. Thus, highly recommended for privacy and trust probably.
Dhiman Roy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
In a business organisation communication is the main factor for the development. And WhatsApp Business is the most perfect software for it. The software is designed with full of perfect features for the better communication. It performs very effectively than other software. I am fully satisfied with the features of the software. A superb software to me.
Nilufa Hossain | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
WhatsApp Business is a great tool for businesses, which is why so many people use it. Many options are available, including video calling, calling, and the ability to set up automatic alerts for important events. Business users will find that WhatsApp is more than just a messaging app. In our company, it allows us to set up groups and to organize our contacts. We can use it on our cell phones and computers, which increases our efficiency and swiftness even further.
Hasan Md Ripon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Telegram is a good application but it is not as widely used as WhatsApp. Moreover, operating Telegram might be tough for general users. WhatsApp Business is enriched with extreme business features that help the owners of any SME grow furthest. The catalogs and sales/order tracking can be marked as the edge over features of WhatsApp Business.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We opted for Whatsapp Business for [a] large number of adept people. Compared to other products, Whatsapp has already been disseminated all over the world, which makes it much easier for users to use. The fact that we can use it on cell phones and computers brings us even more efficiency and agility.
Gede Suardana | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Whatsapp is very popular, registered by using phone number. Every company has a phone number to get reach from the customer. Build a new optional way of communication to customers instead of using email. But because of using phone numbers sometimes will get disturbed by people who try reach by phone call, because WhatsApp Business when you set on the web you cannot receive a phone call.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
WhatsApp Business is an overall competitor beside these two. It has everything to offer. Communication, transparency, overall dialing out and receiving calls. Honestly I can't find a reason not to like this amazing app. It has its up's and down's like any other software. But I can assure you it will not fail you!
Score 9 out of 10
Vetted Review
Verified User
WhatsApp don't have any adds. It is very reliable and free. WhatsApp interface is simple and user friendly and very easy to use.
It checks all contacts in phone and lets you know who uses WhatsApp already.
What can be very useful is sharing live location for 15 minutes, 1 hour or 8 hours.
April 30, 2020

WhatsApp Business

Salvatore Tramonte | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Instead of using only chat system, WhatsApp Business provides groups and organizes your contacts. It's a well known platform since the consumer version is widely used in the world and this means an easy adoption for people in the company. For your customer it will be natural to contact you on WhatsApp Business, since they probably use it in their everyday life.
January 22, 2020

WhatsApp for Business

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Many people are using WhatsApp Business for personal and business reasons. Due to the size of the user community, we felt it would be useful during communication. It has excellent features like calling, texting, video calling, setting up auto alerts that worked for our business needs. We can see when the message was delivered and if it has been read or not. While it is a great tool to communicate, data obtained from customers has to be fed into other systems.
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