WhatsApp Business

WhatsApp Business Reviews

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Ratings and Reviews
(1-13 of 13)

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Syed Ali Hasnain | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Sorting messages for quick response of chats
  • Allow to create business profile
  • Can create multiple customer groups for better communication with them
  • They should allow user to customize feature as per business
  • Add some business tool which help business beyond chat
  • In WhatsApp business there is a lot of limitations. Need to introduce specific feature for business.
Kofi Joshua | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Encryption notification works very well
  • Privacy features of WhatsApp Business works effectively
  • The feature of viewing an image once works perfectly
  • Enough room can be given for more information to be provided for a business profile
  • An improvement can be made with automatic reply messages
  • Label contacts feature can be made a little better
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • It's the most used in Latin America.
  • It shows the status of the message.
  • Allows the immediate interaction.
  • It's easier to establish a clear communication between the company and the client.
  • It can on occasion mix business and private communications.
  • Can't install it on more than one device.
  • More responsibility for the user.
Gede Suardana | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Easy to use, register by phone number same as WhatsApp personal
  • Providing to attach company profile by [submitting] open and close you [business, gallery] picture of your product
  • Auto replay for costumer that would contact you, and we can set quick [information] about the company
  • WhatsApp Business and personal can be download at the same smartphone by register differents number
  • Allow you split chat between business and personal
  • WhatsApp Business has registered with only 1 phone number for [lifetime]
  • Display name[s] are permanent
  • Once your [business] is closed forever, need to changes [the] number of WhatsApp Business
  • [The] costumer has access to see your [profile] and copy them for their purpose
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • This feature shows the authenticity of the product seller, helps the customer to make better decision
  • Perfect for digital marketing and selling
  • Seller can upload Catalogues that can be useful for the customers in making decision
  • The newest update has created many issues for the users, mainly the issues with the camera, photos and chatting with customers
  • Some complained of excess utilization of space
  • Reduction of size and quality of the uploaded pictures
Varun Kainthla | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
  • Most of the clients are on WhatsApp since it is so famous. This removes the hassle of telling a client to download a special software just so we can communicate with them without interruptions.
  • Can send virtually all kind of data through chats.
  • Ease of use: It is really easy to use for both the business and the clients, even with not so tech-savvy people.
  • Selling goods is even easier due to whatsapp pay.
  • It has an API, which makes interacting with customers faster and easier. One can even send programmed messages through this.
  • UI is terrible for retrieving a large number of messages. It takes a lot of time to reach previous messages of clients, though there are options like starred or search that does allow one to reach a particular message directly.
  • Only one business account is allowed that is active on only one phone which makes it hard for a big company.
  • Security is an issue as it is owned by Facebook and Facebook does track and keep a record of phone number and other information which could be confidential.
Estácio Sardeiro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Some unique characteristics, hardly found in similar tools, are speed and practicality, which enable a more humanized and rapid service for the client.
  • Another fundamental point is the mobility of communication, especially in the case of home-office work. Communication between employees, clients, and managers is almost instantaneous.
  • The possibility of adding important information, such as an address, website, email, working hours, and the segment of activity is necessary for companies to offer an increasingly professional service.
  • As a suggestion, it would be good to pay better attention to the quality of the links, especially when made on video.
  • If there is no waiting at the time of using the application, it is very likely that you have the opposite effect: instead of engaging your client, you end up pushing them away.
April 30, 2020

WhatsApp Business

Salvatore Tramonte | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Notification management based on timing.
  • API suport.
  • Automatic quick reply to incoming messages.
  • Connectivity: your phone should be connected to the network to be available.
  • Nuisance: groups sometimes can be tedious if they are not muted.
  • API support can be improved.
January 22, 2020

WhatsApp for Business

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Easy to maintain a user community in terms of adding or removing people.
  • Employee/ customer questions can be directed to appropriate sources.
  • People have to download a new app on their phone.
  • The tool is banned in some countries, so it is not useful employees/ clients want to obtain information while traveling.

WhatsApp Business Scorecard Summary

What is WhatsApp Business?

WhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages.

For medium and large businesses, the WhatsApp Business API powers communication with customers all over the world, allowing them to connect with them on WhatsApp in a simple, secure, and reliable way.

WhatsApp Business Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
WhatsApp BusinessFree

WhatsApp Business Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone

Frequently Asked Questions

What is WhatsApp Business?

WhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages. For medium and large businesses, the WhatsApp Business API powers communication with customers all over the world, allowing them to connect with them on WhatsApp in a simple, secure, and reliable way.

What is WhatsApp Business's best feature?

Reviewers rate Support Rating highest, with a score of 8.

Who uses WhatsApp Business?

The most common users of WhatsApp Business are from Small Businesses and the Information Technology & Services industry.