Ipswitch WhatsUp Gold Reviews

46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.9 out of 100

Do you work for this company? Manage this listing

Overall Rating

Reviewer's Company Size

Last Updated

By Topic




Job Type


Filtered By:

Reviews (1-10 of 10)

John Glenn | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy to install and manage.
  • While it does require a whole server with IIS and a SQL db it is low impact on resources but still quick to respond.
  • Great for quick notifications about a server going above a configured resource threshold. We don't have to look at every server's resource utilization individually anymore.
  • Quick and easy to setup a service up or down notification.
  • Sales staff can be a bit pushy in terms of selling more product than you need. This is not unique to What's Up but it can be a bit unwelcome once you have already purchased the product.
  • Updates could be a little easier but overall not too bad. Once or twice we have had to start over with a new server when upgrading to a major numbered revision.
  • IIS site can be a bit slow at times. This could just be our setup but I have noticed that it can be slow to respond during high traffic times. It does always respond and work properly but the wait time to move from screen to screen could be lower.
Read John Glenn's full review
Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Network Device health monitoring and status
  • Logging and SNMP traps
  • Network Inventory
  • Device performance
  • Lacks proper graphical representation of the bandwidth utilization.
  • Circuit monitoring and port activity.
  • Configuration manager for large scale deployement.
  • Backup configurations for network equipment.
Read this authenticated review
Michael Singh | TrustRadius Reviewer
February 01, 2019

New WhatsUp Gold review

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The user experience with the new interface.
  • The ease of setting up active monitoring. Network Discovery.
  • Performance monitor and traffic monitoring.
  • Sometimes it cannot seem to handle the load of many devices on one server.
  • Could use more user support communities.
  • Logging and reporting could be better.
Read Michael Singh's full review
Victor Adebayo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Optimal network and endpoint device monitoring.
  • Explicit report generation on the endpoint and network performance.
  • Investigating and troubleshooting of network and endpoint device issue has been made very easy.
  • Navigating the new WhatsUp Gold 2018 is a bit complicated and not user-friendly. The best part about using a software is the user's ability to use it with ease.
  • You cannot click sites being monitored from Map Dashboard View. This feature was previously possible in the older version.
Read Victor Adebayo's full review
Alex Leung | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy to deploy and easy to use. Once configured, it doesn't require much attention besides when adding new devices
  • Ability to create maps for end users. Simplifies their monitoring
  • Ability to create custom monitors and alerts based on various polling methods
  • Great customer service and tech support
  • The web-based GUI is very slow and not responsive sometimes
  • Very expensive training classes
  • Most add-on plugins require payment
Read Alex Leung's full review
Jamie Elliott | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Monitoring the connection; performance, switching, and issues. We use a broadband connection for our primary and a cellular backup for the secondary. While we use routing protocols to make this switch and WhatsUp isn't used for Syslog monitoring. it alerts us within seconds.
  • Backup configurations and archiving. WhatsUp does this particularly well. I use it for both Cisco routers and switches.
  • The diagram feature is nice. Though I don't use it as much because of the size of our structure, it does come in handy for mapping routes of all traffic.
  • SNMP scripting would be one. Unless you are very well versed in SNMP trapping, you will do a lot of reading/playing/tuning to get exactly what you want.
  • The all web interface has been a bit of a bummer. They took a lot of the functions from the admin console that made it easy to add/remove certain features quickly.
Read Jamie Elliott's full review
Gary Lamontagne | TrustRadius Reviewer
March 31, 2017

WhatsUp Gold Premium

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Monitors services on remote servers
  • Alerts users of missed pings on designated devices
  • Monitors power supplies, temperature, and fans on compatible network switches
  • Canned reports help find trends.
  • Training is needed to use WhatsUp Gold to its full potential.
  • A network inventory would be a nice feature to have without having to pay extra
Read Gary Lamontagne's full review
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It is very easy to set up the various alerts and objects.
  • The GUI is easy to navigate and intuitive to use.
  • The level of granularity for setting up the objects is very high, which allows for a lot of customizability.
  • Setting up traps for exchange services has led to false positives in the past.
Read this authenticated review
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Perfomance metric monitoring. We are able to specify the performance metrics that are important to us on a per-server basis and set custom alerts when the server exceeds those thresholds.
  • Customization. We were very easily able to design a custom dashboard that shows us the information we need in the way we need it.
  • Historical data. We can drill down on each aspect of a particular server's performance in a time range to assess its load and if changes are needed. This is especially useful in our virtual environment
  • Network monitoring. We use the Flow Monitor module which allows us to see in near real time what data is traversing the network and who the responsible parties are. Now when people say the network is "slow" I can pinpoint the root cause quickly.
  • While it is easy to get up and running, I know I could utilize the software better if I had some formal training on it. There are a wealth of features available, but I don't have time to learn them all in depth.
  • The training classes offered are very expensive. I'd love it if IPSwitch offered some kind of reasonably priced training options.
Read this authenticated review

Ipswitch WhatsUp Gold Scorecard Summary

Feature Scorecard Summary

Automated network device discovery (8)
Network monitoring (9)
Alerts (10)
Network capacity planning (7)
Packet capture analysis (3)
Network mapping (6)
Customizable reports (6)
Wireless infrastructure monitoring (6)
Hardware health monitoring (8)

About Ipswitch WhatsUp Gold

WhatsUp Gold offers IT Monitoring. It aims to offer users a whole new way to visualize, troubleshoot and monitor their IT environments.

Features include:

  • New interactive network map that displays the IT environment from end-to-end, quickly showing the status of every device while providing the context of how everything is connected to provide the fastest time-to-value;
  • Intuitive workflows that can be launched directly from the map so they can initiate management tasks or quickly view a rich set of details such as device monitoring settings or performance data;
  • ‘TotalView’ licensing that gives users the freedom to configure the mix of monitored technologies they need, with minimal if any unused licenses, and the ability to change that mix dynamically without any additional purchases.

Ipswitch WhatsUp Gold Features

Network Performance Monitoring Features
Has featureAutomated network device discovery
Has featureNetwork monitoring
Does not have featureBaseline threshold calculation
Has featureAlerts
Has featureNetwork capacity planning
Has featurePacket capture analysis
Has featureNetwork mapping
Has featureCustomizable reports
Has featureWireless infrastructure monitoring
Has featureHardware health monitoring

Ipswitch WhatsUp Gold Screenshots

Ipswitch WhatsUp Gold Competitors

Nagios Core, Solarwinds, Paessler


  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional


Ipswitch WhatsUp Gold Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

Ipswitch WhatsUp Gold Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar

Ipswitch WhatsUp Gold Technical Details

Deployment Types:On-premise
Operating Systems: Windows
Mobile Application:No
Supported Countries:North America, Latin America, EMEA, APAC, Japan
Supported Languages: English, French, German, Spanish, Portuguese, Italian, Russian, Japanese, Korean, Chinese