TrustRadius Insights
Users have found that Ascend by Wix has provided them with a quick and customizable solution for building websites, allowing them to offer …
Overview
What is Ascend by Wix?
Ascend by Wix is an all-in-one marketing solution from web host and small business ecommerce provider Wix, supporting customer engagement, email marketing, and including CRM features.
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What is Ascend by Wix?
Ascend by Wix is an all-in-one marketing solution from web host and small business ecommerce provider Wix, supporting customer engagement, email marketing, and including CRM features.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Tech Details
What is Ascend by Wix?
Ascend by Wix Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(19)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have found that Ascend by Wix has provided them with a quick and customizable solution for building websites, allowing them to offer the best services to their clients. One common issue they faced was the lack of a chat system on their websites, resulting in a high level of bounced visits. However, Ascend's real-time communication feature has helped address this problem by enabling users to engage with visitors in real-time and reduce bounce rates.
Additionally, Ascend has been particularly helpful for users who create websites for clients as it has helped them overcome various issues and complications in the website development process. Users have also found that messaging between clients has become easier with Ascend's website feature, facilitating smoother communication. However, some users have suggested the inclusion of a messaging function specifically for developers.
The top-tier package of Ascend offers powerful features such as unlimited email campaigns and automations, enhancing users' ability to create brilliant CRM experiences for site visitors and customers. The seamless integration of CRM, email marketing, and social posts has proven beneficial for users, allowing them to effortlessly switch between different functionalities. Users have leveraged Ascend for tasks like sending mass email updates, managing customers, contacting customers, and more.
By integrating with users' websites, Ascend enables them to efficiently manage databases, create automations, and perform other essential tasks. This has empowered users to gather and leverage customer data effectively, streamline customer service processes, and free up time to focus on improving product offerings and distribution.
Wix and Ascend have emerged as excellent tools for connecting with leads and clients, fostering consistency and thoroughness in client communications and follow-ups. Users have successfully reengaged subscribers to view products and take advantage of new sales opportunities using these platforms.
Ascend has also saved time for users by allowing them to create news posts on customers' pages and conveniently share them as mailing list campaigns. Small business owners have found value in utilizing Wix and Ascend as a central hub for their business, enabling them to manage various aspects such as websites, sales, marketing, automations, and SEO efficiently.
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Easy Website Designing: Several users have found the website designing on Ascend to be amazing and easy to use. They appreciate how simple it is to create and customize their websites without any coding or prior experience required.
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Integration with Live Chat: Many reviewers highly appreciate the integration of the live chat option with Ascend. It has made it easy for them to connect with customers in real-time and has significantly increased their inbound lead system.
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Full-Service Business Solution: Users love that Ascend offers a full-service business solution for CRM on Wix websites. They enjoy using features like email marketing campaigns, surveys, forms, and more, all within one platform.
Limited Mobile Functionality: Several users have found the mobile function of Canva to be very limited and have suggested making it more user-friendly. They feel that the app lacks certain features and tools that are available on the desktop version, which can be frustrating for those who primarily use their mobile devices for design work.
Pricey for Small Businesses: Some users have expressed concerns about the cost of Ascend, stating that it could be too pricey for small businesses. They mentioned frustrations with the limitations of cheaper packages and felt that the pricing structure may not align well with their budgetary constraints.
Lack of Customization Options: A common complaint among reviewers is the lack of highly customizable options in Ascend. Users have mentioned that they find it difficult to create unique designs and templates, especially when compared to other email marketing platforms. This limitation has been particularly disappointing for power users who were looking for more creative opportunities within the software.
Reviews
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December 17, 2020
Wix works wonders for my small business!
I run a small business and use Wix for my website, sales, marketing, automations, SEO and more. It’s great having just about everything in one place as a central hub for my business.
- Email automations.
- Easy accepting sales and payment setup.
- Professional-looking website.
- Customer support.
- Including more social channels for scheduling posts.
- More differentiated member-only subscription pages.
- Ability to directly connect to a larger range of domains.
73.33333333333333%
7.3
72.5%
7.3
60%
6.0
65%
6.5
83.33333333333334%
8.3
41.66666666666667%
4.2
- Enables memberships to increase email lists.
- Great email marketing for increased interest in newsletters.
- I’ve had to change tact to work around not enough member subscription pages.
I looked for a product that covered most business needs and Wix was rated highly and cost effective.