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Workato is a versatile integration platform that enables businesses to connect and automate different systems, improving efficiency and …
Overview
What is Workato?
Workato is a cloud or on-premise automation and integration platform with enterprise-grade capabilities and no coding required. Workato provides pre-built connectors to integrate with over 300 business applications and enables task automation across apps.
Recent Reviews
Popular Features
- Pre-built connectors (37)7.575%
- Connector modification (35)6.464%
- Monitoring console (37)5.858%
- Support for real-time and batch integration (33)4.646%
Pricing
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What is Workato?
Workato is a cloud or on-premise automation and integration platform with enterprise-grade capabilities and no coding required. Workato provides pre-built connectors to integrate with over 300 business applications and enables task automation across apps.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.workato.com/pricing
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Jitterbit is a cloud integration technology for cloud, social or mobile apps. It provides accessibility for non-technical users, including easily creating API’s and data transformation scripts within the integrations.
Product Demos
Transforming the Employee Experience with Workato & MS Teams - HR Demo
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Workbot for Teams | Creating personalized experiences
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Demo of Salesforce Integration with QB using Workato
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Marketo + Workato | Custom workflows that fit your business
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Workbot for Microsoft Teams Powered by Workato
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Workato Integration tool demo |Integration & Workflow Automation| iPaaS | Cloud Integration platform
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Product Details
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What is Workato?
Workato is a cloud automation and integration platform with enterprise-grade capabilities and no coding required. Workato integrates with over 100 business applications and enables task automation across apps. The Workato team comes from a deep background in building integration products and says they will continue to expand and change the automation and integration space.
Workato Video
Redefining the Enterprise Automation Experience
Workato Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Workato is a cloud or on-premise automation and integration platform with enterprise-grade
capabilities and no coding required. Workato provides pre-built connectors to integrate with over 300
business applications and enables task automation across apps.
Reviewers rate Pre-built connectors highest, with a score of 7.5.
The most common users of Workato are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Workato is a versatile integration platform that enables businesses to connect and automate different systems, improving efficiency and streamlining processes. Users have praised Workato for its ability to seamlessly integrate various business systems without the need for developer resources. With Workato recipes, users can create and update automation between systems like Salesforce, Marketo, Google Suite, and Slack. This has proven particularly useful for departments such as Sales, Marketing, Customer Success, IT, HR, Finance, and Product Development, as it allows them to sync data and collaborate more effectively.
One of the key use cases of Workato is in the onboarding process. The People Team and IT departments utilize Workato to streamline automation during new hire onboarding, ensuring a smooth transition for employees. Additionally, Workato has been adopted by businesses looking to connect Quick Base to other software platforms used by different departments. By automating the syncing process of customer and sales data across multiple tools, organizations are able to save valuable time and resources.
Another common use case for Workato is in managing integrations and automations for sales and manufacturing processes. The software's straightforward integration setup allows users to easily connect multiple applications, reducing manual efforts and improving efficiency.
Workato is also highly regarded for its ability to orchestrate information sharing across different systems in both cloud-based and on-premise environments. This ensures seamless communication and data sharing between teams, enhancing collaboration.
In addition to these specific use cases, Workato has been successfully implemented across various industries and job functions. From automating workflows and connecting systems to solving complex process challenges, Workato has proven to be a valuable tool for businesses looking to improve operational efficiency and align information throughout the organization.
While experienced users appreciate the flexibility of building their own recipes with Workato's user-friendly interface, beginners may find it confusing at first. Some users recommend paying for Workato's recipe-building services as an alternative.
Overall, the wide range of use cases and positive user experiences demonstrate the value of Workato as a powerful integration platform for businesses of all sizes and industries.
Users highly recommend Workato as their preferred iPaaS tool, emphasizing its ease of use and suitability for automating manual workflows and building integrations between different systems. They advise being mindful of the budget while considering Workato.
To enhance the learning experience, users suggest consulting the support team for any uncertainties and taking advantage of the available resources such as the Automation Institute and video recordings. Trying out Workato is also recommended to understand its potential and ease of use.
Involving non-technical business beneficiaries in the decision-making process and having real use cases ready are advised to ensure that Workato meets specific organizational requirements. Users highlight that Workato seamlessly connects cloud and on-prem systems/applications, making it a perfect middleware for organizations with a hybrid landscape.
For assistance or customization needs, users recommend contacting the support team and utilizing Workato's connector SDK. They also suggest surveying the market of competitors and considering starting with Workato to save time.
Being clear about how Workato will be used to achieve objectives, including specifying columns/tables, data update frequency, and understanding internal table structures is important. Users appreciate the great support provided by the Support Team, especially for those newer to coding and process automation.
Trialing the product before committing ensures it meets individual needs and users praise Workato's pleasant organization to deal with.
To streamline processes, users endorse Workato's automation and integration capabilities as they believe it makes life easier for both users and customers. However, while simple automations can be built with minor technical skills, more complex tasks may require technical expertise.
Overall, Workato is regarded as one of the tools for anyone considering automation in IT processes due to its power and quick learning curve. It is found to be easy for building proof of concepts around data integrations and integrating multiple applications using connectors. The vendor is praised for providing excellent customer support along with outstanding pricing compared to other tools.
To summarize, Workato receives high recommendations for its user-friendly nature, automation capabilities, and customer support, making it an ideal choice for organizations seeking to streamline their workflows and integrate different systems.
Attribute Ratings
Reviews
(26-37 of 37)Companies can't remove reviews or game the system. Here's why
March 18, 2019
Workato: they designed it with the customer in mind
Score 10 out of 10
Vetted Review
Verified User
We use Workato to integrate with customer ERP software, marketplaces, transport partners, and even to modify internal data from within our own software (extract, modify, insert). Integration is the key to a successful enterprise. All our information is updated in real-time across all software. Workato made it easy for us to quickly adopt integration and make it a key component of our value offering.
From a tech perspective, I wanted the integration to be at arms-length and not connected to the software we're using internally. This way we can handle processing/transformation, move data into other software for analysis, and use third-party software more easily without impacting our core.
From a tech perspective, I wanted the integration to be at arms-length and not connected to the software we're using internally. This way we can handle processing/transformation, move data into other software for analysis, and use third-party software more easily without impacting our core.
- Visualize the process
- Custom API endpoints
- Customer service
- Reporting and anomaly alerts
- A better way to organize the > 100 Recipes
Score 10 out of 10
Vetted Review
Verified User
Workato is being used by the central IT/development department of the company and is an invaluable tool to bridge the gap between many pieces of software that Jumia uses for various purposes. We use Workato for a variety of situations, like listening to specific data events in some applications and triggering the appropriate actions, either in the same application or others or even in several applications at the same time (for instance, some JIRA changes trigger Zendesk updates and Slack notifications). We also use Workato to perform regular automated tasks to detect information patterns that are meaningful to the company for various reasons (for instance, some JIRA tickets are checked regularly to calculate performance KPIs, used in dev team's appraisals). Another use is to uphold the proper workflow and promote communication between teams (when certain things happen in Zendesk tickets, other teams are involved in the ticket automatically and Slack notifications are triggered). We have many many of these situations being covered by Workato recipes and using it doesn't occupy our dev teams, someone with only a fair knowledge of programming logic can use Workato's powerful yet simple interface and features.
- The interface is brilliant. It doesn't take a programmer or engineer to use it, although it helps to have a good sense of logic and a general understanding of how APIs and Workato itself work. It's intuitive (very simple to learn and use) and robust (I can't remember any recent issues with the interface).
- Workato connects tons of different software applications and does so brilliantly. New applications keep getting added. And if for some reason one is not supported yet, we still have the ability to use generic REST to connect to its API and get the job done.
- Workato keeps rolling out new features and interface improvements and above all, with no impact whatsoever. It's always improving and no negative impact is ever felt. It's a constant "Hey, this is new!" and that is very cool.
- Workato support is top notch. If you do have an issue or question, they're always available for a workshop, call, email or chat, and issues get tackled. Technical issues, however, are very rare, the platform is very robust and we can count on it for important functions. And if something comes does come up, the reporting and monitoring side of things are also effective, with emails being sent and lots of log details to analyze whatever issue occurred.
- User opinions matter. Workato does listen to its users. Over time they have implemented lots of user suggestions, including some I had supported as well. That's what listening to the customer is all about.
- Most of the really important features have already been tackled over time (at least the ones I'm interested at the moment). But there are always a few details I keep hoping they release, like commenting out specific steps (or entire blocks of code) for debug purposes, usage thresholds per recipe, copying sections from recipe to recipes, that sort of thing. But nothing I'd call major missing features.
March 16, 2019
My "desert island" integration tool
Score 10 out of 10
Vetted Review
Verified User
It is being used by some departments with intention to roll out to anyone in the organiation with a business need.
We're currently using it to empower business users / non-engineers / power users to build integrations and automations with IT Engineering oversight/guidance, but without utilizing IT Engineering headcount.
We're currently using it to empower business users / non-engineers / power users to build integrations and automations with IT Engineering oversight/guidance, but without utilizing IT Engineering headcount.
- Very low learning curve to get started.
- Amazing live-person tech support for more ambitious projects.
- Succeeds at core mission of bringing the power of systems integrations to new personas / profiles.
- Custom security roles cannot be provisioned via SAML/JIT API.
- Team/User management design could better support the "citizen developer" use case.
- Slightly better troubleshooting features, specifically provide the full network dump when a recipe fails at the connection level during development.
March 16, 2019
Workato: Easy and Great to use
Score 10 out of 10
Vetted Review
Verified User
Workato is used as an integration platform to link the many different systems we use together.
It is used across the whole organization.
It is used across the whole organization.
- Low code
- Quick to link different systems together
- Best support team I've ever worked with
- Easy to use
- Better migration tool
March 07, 2019
Made me love programming again
We use Workato mainly as a way to integrate the different systems we have. Our strategy is based on finding the best possible solution for every problem or area we have, then integrate them. Examples of these problems are the billing process where taking hours logged in different applications (such as Jira, Daptiv, Harvest, etc.) and converting them into invoices, can take the information from Project Management, Accounts and Finance. Another example is to have information flowing to the right person at the right time, like identifying the problems we have in our processes and automating reminders or actions requests using Workato and Slack.
- No code builds of integration processes.
- Customer technical support.
- Extending their connectors through SDKs
- Debugging a recipe can be painful. I have spent a lot of hours with customer support helping me and teaching me how to debug the recipes, but I think they could do a better job by coming up with some kind of debugging feature.
March 04, 2019
Workato Transforms Organizations
Workato is both instrumental in core processes within Sales, Marketing, and Human Resources (CRM / 3rd Party Tools Integration) as well as a tool in developing proof of concepts that integrate our core platform with other systems (Salesforce, Dropbox, for instance), and leveraged by our solutions consultants and best practices teams.
- Clear interface for intuitively creating powerful work flows
- Insight/visibility to the status of jobs run, including key information at all steps useful for troubleshooting
- support for a large array of relevant connectors, with flexibility to customize if not available
- Customer support - responsive, but often not equipped to help efficiently identify root cause of issue. Need to improve escalation to technical resources and turnaround time
- Recipe organization and sharing. Can be challenging to copy recipes, or grab recipes from publicly available site. There are often dependencies and errors that have vague descriptions.
March 02, 2019
Workato cut our process time in half
Score 10 out of 10
Vetted Review
Verified User
It's being used by my team, which is 10 people. It helps connect several apps like Salesforce and DocuSign to automate our processes. Workato has been really helpful for us—it cut down the time to service a loan in half.
- Workato is really easy to use. With a little bit of training, people without technical experience can put together some pretty useful things.
- We looked at Dell Boomi before Workato and decided not to use them because their solution involved contracting engineers. Workato let us do everything ourselves in half the cost.
- The Workato team is really responsive and happy to help us walk through things
- The only thing I can think of is making it even easier, but it's already pretty easy to use.
January 18, 2019
Workato: Or how I saved my developers' time
As part of the IT organization, we utilize Workato to help us integrate different business systems together without using our developer resources. Workato recipes have allowed our administrators and other technical staff to create and update automation between systems like Salesforce, Marketo, Google Suite, Slack. Workato has allowed us to deliver features to our users much faster than in a standard development cycle.
- Workato's interface is easy and powerful, allowing for drag and drop and clone functionality which allows for easy experimentation when prototyping solutions.
- Workato's logging and testing mechanics are robust enough to allow us to quickly locate problems in our automation for additional testing.
- Their public recipe database is very robust, which has given us a good starting point on a number of projects, as well as giving us the option of sharing our creations back to the community.
- Workato support has been stellar. Beyond mere trouble shooting, Workato agents have willing to complex business cases and demonstrate possible solutions.
- Support Agents seem resistant to the idea of making a telephone call to update customers on critical tickets, which is something I asked for on different occasions but only received an email update.
November 19, 2018
Workato - It just works, beautifully!
Score 10 out of 10
Vetted Review
Verified User
We've solved quite a few business problems with Workato, that have made development at least 3X faster. We’re deeply integrated with the Shopify API, Twilio, Slack and Gmail. We use Workato to manage purchase orders, stock inventory, track refunds, send invoices, issue refunds, and many more business applications that Workato makes very easy. Workato has allowed our product analytics team to run reports on various user engagement statistics, order volumes, and much more. Recipe Ops to manage error handling and monitor that all our recipes are fully functioning is a critical feature that makes Workato a step above any competitors, and the obvious choice for API integrations.
- The Workato product interface is brilliantly thought through and designed. The learning curve for first timers is easy enough to get started and build useful things, and Workato really shines in their ability to handle complex triggers and interactions. Workato allows people to build software apps so much faster than by coding each functionality.
- Workato has fantastic documentation, making things accessible without any holes in the product. The product just works, never has any bugs, never lags, and just generally allows us to see and change exactly what we need to.
- Workato has an absolutely amazing support team. We tried the free version for a while, then realized it was the single most important software tool we have, and we upgraded. The support at the paid tier is A+, seriously the best from any company we've worked with. Feels more like a good friend then a support rep.
- Workato really doesn't have any draw backs I can think of. The only issues we’ve run into have been from lack of integration depth from the specific platform applications.
August 17, 2018
Workato is THE TOOL for automation and integration
Score 10 out of 10
Vetted Review
Verified User
We purchased Workato only a few months ago.
We targeted it for the integrations and automations for our business processes for sales and manufacturing, connecting between NetSuite, Salesforce and JIRA.
It is very straightforward to set up integration via Workato, so we ended up connecting more applications to it, including some in-house applications with REST APIs.
We targeted it for the integrations and automations for our business processes for sales and manufacturing, connecting between NetSuite, Salesforce and JIRA.
It is very straightforward to set up integration via Workato, so we ended up connecting more applications to it, including some in-house applications with REST APIs.
- Recipes are powerful and yet simple and straightforward. They give all the programming concepts in a sleek user interface: conditions, loops, try/catch, refactoring.
- Rich integrations. Workato supports many applications out of the box, and where it isn't, it is very simple to connect with HTTP REST APIs.
- Logging. Workato has a long job retention, and you can see the input, output and timing of each step. VERY useful for debugging.
- Centralized logging and search. It could be helpful to have all the job history across all recipes in one place, and to be able to search on it
May 14, 2018
Automate yourself out of a job with Workato!
Workato is currently being used by the People Team (HR) and IT for streamlining the automation during the new hire and on-boarding process. At the moment, it automates the creation of all users via a Google Form and creates a calendar invite for Finance, HR, IT, and the hiring manager. We are currently working on expanding it to work with our HRIS.
- Integrations with lots of different applications
- Easy learning curve, doesn't take too long to pick up
- Workato engineers work hard to understand your business processes
- Not all integrations work as expected, sometimes requiring you to make custom integrations
- If you have to work with the API of an application, it can be much harder to use without programming experience
- Pricing is particularly steep
February 15, 2017
Workato has been a great tool for syncing online software
Workato was implemented by our business to connect our online Quickbooks account and our online CRM database.
It is a great tool, if you are experienced with writing and building recipes. It can be confusing when trying to get it started.
I recommend paying Workato to build the recipes for you as it can be quite timely.
Once it is in play, it is a great tool to use.
It is a great tool, if you are experienced with writing and building recipes. It can be confusing when trying to get it started.
I recommend paying Workato to build the recipes for you as it can be quite timely.
Once it is in play, it is a great tool to use.
- Saves time by syncing data within two programs.
- Easy to start and stop a recipe as needed
- It would be nice to have a sync program which is user friendly.
- Descriptions on how to use, and help sections would be great
- Understanding of how the recipes are written can take some time