Use Cases and Deployment Scope
The entire selection through implementation lasted about 18 months with a good solid year on the implementation. We used Workforce as our implementation partner to help us configure everything. They did the majority of configuration but worked with us in the knowledge transfer moving forward so we could make changes as needed in the future. Overall the system performed as we expected and were quite happy with the implementation and functionality. We purchased 150 physical time clocks as part of the package and we had very little problems getting them deployed across the enterprise. I would say that the only thing that was surprising was their internal table structures made it difficult (not impossible) to create custom reports at times. Our staff was used to writing query statements but some got quite involved when getting a lot of disparate data. This can certainly happen in other systems as well.
Overall our users took to the system quite well. They were used to coming from a system that had been highly customized for them so we were afraid of some change management issues. However, the old system was more green screen like and since we lost little if any functionality, the training and change management went quite well.