TrustRadius
Workfront is a web-based project-management tool. It is designed for both IT and marketing teams, but can be implemented for any kind of project. Workfront offers all the features standard to project management platforms, as well as resource allocation, automation, and agile workflow.https://media.trustradius.com/product-logos/nn/0D/S9BCBZNK5NEL.PNGAtTask helps you get your work done and keeps your team working together!Workfront (formerly AtTask) is being used to track all internal project requests for the Web and Development team on our site. This includes any marketing campaigns or updates to the site. We also use it for our analytic's projects and later this year our Marketing team is looking to implement Workfront to manage their projects. The business problems it addresses is we are able to minimize meetings and internal email. Workfront gives everyone high level visibility into their projects down to the smallest detail. It allows us to communicate within the project so that we have an audit trail on the project. It brings all of the teams closer together to help with approvals and the completion of the projects.,Collaborate on all of your projects. Easy to plan & track your projects and to create custom forms. Easy to customize the reporting and dashboard feature.,Needs improvement on the comments tab of the project. On the comments tab, when you make a comment it would be nice to be able to bold text or highlight in a color. Right now when you make a comment the text is all the same and to explain a simple text edit to a project you have to copy in a word document, mark-up and then upload in documents tab and share document for the edits to be made. This feature added to the comments tab would allow you to indicate simple text edits to a project.,10,We have cut our meetings by 50%. With the reporting part of Workfront (AtTask) we are able to keep to our deadlines and prioritize the projects better.,Mavenlink Project Management Software,WorkZone,,Vendor implemented,Yes,Change management was minimal,9,9,10,10,10Workfront allows us to organize extensive project workOur department and contractors (2000) use Workfront, as well as a few other departments in my organization. Prior to Workfront (AtTask), we went through five project management systems in seven years, including COTS and custom solutions. Workfront has helped us get a handle on the thousands of project we do, providing visibility and better consistency than we have had before.,Collaboration is excellent in Workfront. It largely replaces emails for work requests, and allows communication across projects, tasks and issues. Communication is very similar to how a social media tool would operate, making communication very user friendly. Reporting and dashboards are a strong feature in Workfront. We use it for management, individual, department and team specific dashboards and reporting. It is quick and easy to setup a report or dashboard, and we often can write them in minutes...even during the same meeting it is requested in.,The API is easy to use and powerful in Workfront. But there is no method to trigger an external process through the API (for example, complete a field or achievement of status triggers an external process). We use the "external page" feature in Workfront to achieve this functionality, which works well...but it would be nice to see it natively in the product.,8,Before Workfront, our department was in silos with each team doing their own thing and no visibility across the entire project lifecycle. Workfront has helped us link these teams together, allowing a unified WBS and visibility and reporting across the entire department.,1500,9,9AtTask is the Best Project Management ToolTask Management - it's very user friendly and straight to the point. Task can be project based or ad hoc. They appear in top calendar when the user logs in so day-to-day tasks cannot be missed. Project Management - I like the management of timelines and creating timeline templates. This tool really helps create timelines efficiently and effectively. Reporting / Dashboards - it's really easy to see the project status by quick and easy reporting and dashboards. Creating a report is really easy too.,Resource Allocation - I think this tends to get confusing since there are so many different areas in AtTask to see resource allocation. Personal / Private Tasks - Leadership wants to use this tool but they want to keep the items private as it's hard to do that. You need to create many different portfolios to do this which I don't think is the best option. Licensing - I think user based license can get very costly, AtTask should have some sort of team license or something.,8,Managing day-to-day tasks are much easier and more efficient Managing projects and staying on top of my projects in AtTask is very efficient and effective. Keeping my leadership informed of project status is very easy with use of reporting and dashboards.,6,9Try something else first.I like the web based aspect, that stores all of our data on their server so that users in our building cannot accidentally save it incorrectly like Microsoft Project. Their customer service is adequate when asking the right questions. If there is a solution they will get it to you quickly and effectively. The interface is pretty well designed and relatively intuitive. The ability to specifically decide which emails you wish to receive makes up for the vast number of emails you will receive when involved with a project.,AtTask should not be only focused on IT. We are a manufacturer and their new version clearly left us out of the loop. The New AtTask seems bent on making their software easier for non-technical users, but fails to maintain high level Project Management capability. Reporting can be accomplished now, by first time users, it really is quite straight forward. But reporting for PM's has become tasking to say the least. Old AtTask gave so much more control to the users that they could customize reports all the way down to the width of Columns, but that feature has been removed as well. Now I send out a weekly report, that shows several tasks with percent complete usually between 10-90%, but the column width is defaulted to a single character and the 5 and 0 end of on different rows. It is an embarrassment to me who provides these reports and an embarrassment to our company that cannot fix such a simple mistake. (And before you ask, Yes, I did try using the Text-Mode, which still didn't solve it, and reported the issue to Help Desk, which in turn escalated it, but there has still not been a resolution.) AtTask sometimes focuses too much on making a more appealing interface for users, and impossible for managers. When they switched to the New AtTask they abandoned the ability to customize reports exactly as desired and tried to make them easier for non-users to jump in and build reports. New AtTask removed the "Replan" feature from Old AtTask. "Replanning" is an essential element of project management. Why would they remove features? When projects fall behind or creep, an active PPM team will reschedule the project based on the current situation, usually based on PM's advisement. The Replan feature allows all "New", unstarted tasks to easily be rescheduled to have not started yet and now be On Time. This allows a PM to quickly and effectively reschedule projects that have changes during development. I can no longer choose which report elements are links and which are not. When I asked customer service to fix this, they sent me to a website of theirs, where suggestions can be made. Since Launch, less than a year ago, I have submitted about a dozen suggestions for bringing back features from Old AtTask, and none of them have been brought back. While customer service from their Help Desk is quite good, their timing is sometimes a pain. They outsourced to Armenia, and I usually submit an Issue Monday, they reply Monday night and I get back Tuesday, and they reply Tuesday Night, and we have clarified the Issue by Wednesday. Sometimes that means it takes almost 3 days to deal with an Issue that could have been 15 minutes if they were local. Other times it means it takes almost a week to elevate the Issue to someone who sees that the code is bad. I had major issues with their Java Scripts for their Gantt Charts. Constant updates make it a pain to work with even though it is one of the most effective tools. They have some turn over issues with Reps. I have been working with them for 3 years, and have dealt with more than 5 reps. The most recent has been a Customer Success Consultant, who when I called to complain of new issues, ranted at me for 30 minutes before finally letting me speak. He was unable to correct my issues, but told repeatedly said how bad he felt about that...,2,AtTask has helped us document our progress well. We have had situations where we have "he said she said" and AtTask has helped clear that up. AtTask has left non-Engineering members quite confused with Percent Complete calculations, as they do not understand how they are calculated.,,50,1,Documentation Scheduling Checklist,Ticket tool. Meeting Minutes Testing Loading,IT Tickets Determining if Projects should be initiated. Valuing and comparing projects for PPM.,6,No,Price Product Features Product Usability Positive Sales Experience with the Vendor Analyst Reports,I would put more emphasis on making sure I understand how the program is calculating their projections. I hate when AtTask arbitrarily designates percent complete to days to a project and cannot calculate projected hours and days, as different things. They need to work harder at working for managers not users.,Don't know,Change management was minimal,retraining spreading the information user buy-in,1,Online training In-person training Self-taught,5,1,Yes. It is pretty simple, and there are enough resources to read through to find almost all details. I would recommend this to others, because knowing AtTask, they would charge a fortune to train each person, and it would be almost completely useless. They did a decent job of making the interface intuitive enough.,5,Keeping giving the customers more options not less. Let the people who can use more, use more, and the ones that are idiots and cannot, just tell them to ignore the hard parts. Just because you have a majority vote for dumb it down, does not mean you will reach Six Sigma of acceptable work.,Some - we have done small customizations to the interface,Yes - we have added extensive custom code,No,2,Yes,No. They have never called or gone above and beyond. I would say just the opposite. They seem to go out of their way to screw us over. I have never heard of upgrades that actually remove product features, except maybe getting rid of Apple Maps, which sucked much worse than Google Maps.,leaving updates creating new weak reports using the Legacy Gantt Chart.,Logging time Measuring Percent Complete TRULY determining the condition of a project, not the crap they spit out. Adding Tasks correctly Duplicating Tasks Using Templates Developing Custom Data and Forms Adjusting Email settings to receive the desired Emails. Emailing out of AtTask.,Yes,7,1,1,8,Outlook iPhone iPad,Outlook iPad,File import/export AppExchange or similar marketplace,1,Don't even try. Start fresh and manually input all information you need. AtTask is incapable of integrating with any other system. From an integration stand point AtTask is completely useless. So if you already have another system don't switch, and if you are stuck with AtTask, I would say you are probably always stuck with them.,1,1,We were able to bring the quoted cost down to get us on board, and we have been able to retain that pricing even as they increase the price over the years. Which makes me think they care more about their higher paying customers and less about the older locked up clients.,They should really listen to us when we tell them they have a product that can really work for manufacturers. But instead they ignore us and try to pry more money out of us each year. Why are they not valuing their customers? They seem to only value their competitors clients and want to grab more market share but not retain their current clients.,Yes,NONE At least it still functions for the most part it isn't as slow,NONE maybe they can bring back the old features? I'd like them to move away from Java,No,NoUnspecified
Workfront
483 Ratings
Score 8.1 out of 101
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Workfront
483 Ratings
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Score 8.1 out of 101

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Score 10 out of 10
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Online Training

9
The training is very easy to use and you can simply choose the topics included in the course(s) that are most important to your training needs. After each training course, you are tested on what you have learned. If you need a refresher course, they provide Course Catalogs as well as instructor-led courses & workshops.
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December 04, 2014

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Score 2 out of 10
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1
This was almost useless. They really need to make more interactive training modules. Why would weak 2-3 minute videos solve everything? There are real people on the other end who need real answer on how to use the program, but they think 2-3 minute videos are going to explain an entire feature?!
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Feature Scorecard Summary

Task Management (280)
9.1
Resource Management (253)
8.4
Gantt Charts (224)
8.3
Scheduling (248)
8.2
Workflow Automation (251)
8.1
Team Collaboration (270)
8.6
Support for Agile Methodology (169)
8.0
Support for Waterfall Methodology (182)
8.1
Document Management (253)
7.9
Email integration (213)
7.4
Mobile Access (218)
7.5
Timesheet Tracking (204)
8.3
Change request and Case Management (191)
8.3
Budget and Expense Management (171)
8.5
Quotes/estimates (69)
7.6
Invoicing (59)
8.0
Project & financial reporting (152)
7.9
Integration with accounting software (49)
8.6

About Workfront

Workfront is a web-based project-management tool developed by Workfront, formerly AtTask, based in Utah. It was designed for both IT and marketing teams, but can be implemented for any kind of project. Workfront offers all the features standard to project management platforms. Editing and updating issues from the project view is styled to work somewhat similarly to a social networking site, bringing team members together in one central location. From the project view screen, issues, documents, and other elements of the project are placed along a tab bar so that they may be addressed with one click directly from the hub.

The platform's Capacity Planner allows a manager to move resources to where they are needed, and has some automation features (e.g. the Set Best Fit option, which attempts to allocate resources optimally within given constraints). Agile project management is supported with features like Gantt charts, an easily viewable and manipulable backlog, and storyboarding. Team members can be managed with the aid of quantitative metrics that show where work would be best allocated.

A free trial is available, after which Workfront comes in four pricing options. The lowest tier is Collaboration for small groups, followed by Work which adds mobile accessibility and time sheets, then Plan which adds additional analytic, planning, and reporting features. Finally, Enterprise Plus offers the highest configurability as well as support and data security.

Workfront Features

Project Management Features
Has featureTask Management
Has featureResource Management
Has featureGantt Charts
Has featureScheduling
Has featureWorkflow Automation
Has featureTeam Collaboration
Has featureSupport for Agile Methodology
Has featureSupport for Waterfall Methodology
Has featureDocument Management
Has featureEmail integration
Has featureMobile Access
Has featureTimesheet Tracking
Has featureChange request and Case Management
Has featureBudget and Expense Management
Professional Services Automation Features
Has featureQuotes/estimates
Has featureInvoicing
Has featureProject & financial reporting
Has featureIntegration with accounting software
Additional Features
Has featureReports & Dashboards - Build custom reports and dashboards to track, document, analyze, and share your progress
Has featureCalendars - Stay organized and on time with customizable, visual work calendars
Has featureNotifications - Keep everyone in the know of what's happening and what's still required
Has featureRecognition - Motivate team members with real-time feedback and endorsements
Has featureDigital Proofing - Keep work moving forward with proofing and reviews in one place
Has featureDigital Asset Management - Store, manage and distribute final files and completed digital assets in one central location
Has featureCustomization - Configure Workfront to suit your needs, processes, and environment

Workfront Screenshots

Workfront Integrations

Allocadia, Oracle Responsys, WebDAM, Widen Collective, Box, Dropbox, Google Drive, MS SharePoint, SAP, Oracle PeopleSoft, Mediaocian, Clients & Profits, ExactTarget, MS Outlook, Other Custom Integrations Possible with RESTful APIs

Workfront Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Required

Workfront Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Dedicated Customer Success Manager

Workfront Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Several
Supported Languages: Several