Adobe Workfront | Tried and Tested all in one Solution
We use Workfront in our internal projects. It helps us to maintain all our organisational tools on a single platform. We use it to …
Overview
What is Adobe Workfront?
Adobe Workfront, acquired by Adobe in late 2020, is a web-based project-management tool. It is designed for both IT and marketing teams, but can be implemented for any kind of project. Workfront offers all the features standard to project management…
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Popular Features
- Task Management (302)7.676%
- Resource Management (274)6.868%
- Document Management (275)6.666%
- Team Collaboration (292)6.161%
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What is Adobe Workfront?
Adobe Workfront, acquired by Adobe in late 2020, is a web-based project-management tool. It is designed for both IT and marketing teams, but can be implemented for any kind of project. Workfront offers all the features standard to project management platforms, as well as resource allocation,…
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Alternatives Pricing
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What is Microsoft Project?
Microsoft Project is a project management software. It provides core PM functionality, including agile workflow support and resource management. Project can be deployed in the cloud or on-premise.
Product Demos
Adobe Workfront Optimization: Content Creation Processes Can Be Messy; Clean Them Up
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The Grand Journey: Driving Content Management, Workflow, & UX - Adobe Summit 2022
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Blog Bonus: Demo of Task Prioritization in Adobe Workfront
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Blog Bonus: Creative Brief Intake Issues and Adobe Workfront as a Solution (Demo)
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No-Code Document Automation with Workfront (Paper Clips)
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Features
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Product Details
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- FAQs
What is Adobe Workfront?
Workfront is a web-based project-management tool acquired and now supported by Adobe since late 2020. It was designed for both IT and marketing teams, but can be implemented for any kind of project. Workfront offers all the features standard to project management platforms. Editing and updating issues from the project view is styled to work somewhat similarly to a social networking site, bringing team members together in one central location. From the project view screen, issues, documents, and other elements of the project are placed along a tab bar so that they may be addressed with one click directly from the hub.
The platform's Capacity Planner allows a manager to move resources to where they are needed, and has some automation features (e.g. the Set Best Fit option, which attempts to allocate resources optimally within given constraints). Agile project management is supported with features like Gantt charts, an easily viewable and manipulable backlog, and storyboarding. Team members can be managed with the aid of quantitative metrics that show where work would be best allocated.
A free trial is available, after which Workfront comes in four pricing options. The lowest tier is Collaboration for small groups, followed by Work which adds mobile accessibility and time sheets, then Plan which adds additional analytic, planning, and reporting features. Finally, Enterprise Plus offers the highest configurability as well as support and data security.
The platform's Capacity Planner allows a manager to move resources to where they are needed, and has some automation features (e.g. the Set Best Fit option, which attempts to allocate resources optimally within given constraints). Agile project management is supported with features like Gantt charts, an easily viewable and manipulable backlog, and storyboarding. Team members can be managed with the aid of quantitative metrics that show where work would be best allocated.
A free trial is available, after which Workfront comes in four pricing options. The lowest tier is Collaboration for small groups, followed by Work which adds mobile accessibility and time sheets, then Plan which adds additional analytic, planning, and reporting features. Finally, Enterprise Plus offers the highest configurability as well as support and data security.
Adobe Workfront Features
Project Management Features
- Supported: Task Management
- Supported: Resource Management
- Supported: Gantt Charts
- Supported: Scheduling
- Supported: Workflow Automation
- Supported: Team Collaboration
- Supported: Support for Agile Methodology
- Supported: Support for Waterfall Methodology
- Supported: Document Management
- Supported: Email integration
- Supported: Mobile Access
- Supported: Timesheet Tracking
- Supported: Change request and Case Management
- Supported: Budget and Expense Management
Professional Services Automation Features
- Supported: Quotes/estimates
- Supported: Invoicing
- Supported: Project & financial reporting
- Supported: Integration with accounting software
Additional Features
- Supported: Reports & Dashboards - Build custom reports and dashboards to track, document, analyze, and share your progress
- Supported: Calendars - Stay organized and on time with customizable, visual work calendars
- Supported: Notifications - Keep everyone in the know of what's happening and what's still required
- Supported: Recognition - Motivate team members with real-time feedback and endorsements
- Supported: Digital Proofing - Keep work moving forward with proofing and reviews in one place
- Supported: Digital Asset Management - Store, manage and distribute final files and completed digital assets in one central location
- Supported: Customization - Configure Workfront to suit your needs, processes, and environment
Adobe Workfront Screenshots
Adobe Workfront Videos
Workfront + Adobe for Marketing
In this video, TrustRadius goes over some of the best project management software out there - including Adobe Workfront.
Adobe Workfront Integrations
- Allocadia, now part of Brandmaker
- Acquia DAM (Widen)
- Box
- Dropbox
- Google Drive
- Microsoft SharePoint
- Clients & Profits
- Oracle Responsys
- part of Oracle CX Marketing
- WebDAM
- by Bynder
- SAP
- Oracle PeopleSoft
- Mediaocian
- ExactTarget
- MS Outlook
- Other Custom Integrations Possible with RESTful APIs
Adobe Workfront Competitors
Adobe Workfront Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Several |
| Supported Languages | Several |
Adobe Workfront Downloadables
Frequently Asked Questions
Adobe Workfront, acquired by Adobe in late 2020, is a web-based project-management tool. It is designed for both IT and marketing teams, but can be implemented for any kind of project. Workfront offers all the features standard to project management platforms, as well as resource allocation, automation, and agile workflow.
Reviewers rate Task Management highest, with a score of 7.6.
The most common users of Adobe Workfront are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(630)Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
May 17, 2021
Workfront will make your team more efficient
Workfront is being used across the whole organization. It helps us to keep our many projects on task, and for everyone involved in specific projects to see where they stand and the project stands as a whole. It is useful for communicating with coworkers in my department and outside my department.
- Organization
- Communication
- Consolidation
- Initially I was confused concerning work orders and projects being different things.
- Logging tasks and progress could be clearer.
55%
5.5
N/A
N/A
- Workfront has helped our management and team members keep track and stay on top of the many projects we are constantly juggling.
- It has helped communication and collaboration between team members.
Workfront is the first software of this type that I have used. I've used some other software that tracks time for projects and things of that nature, but it's not nearly on the same level as Workfront. Workfront is a much more fleshed out, and realized solution to our team needs.
Our organization is quite large and multi-faceted. We have numerous departments and various projects in each department. There are constantly new things popping up as we respond to different events that happen in the world. Workfront is a useful tool in helping all that stay organized and allowing us to be more efficient in the actual tasks of our work.
5
I'm honestly not sure how many people we have that support workfront, but we have an IT staff that is helpful with any of our needs or questions about using the software. I've received some training that helps me understand the software and utilize it to it's fullest potential. I think the types of people needed are people with experience in that realm of IT. Just to support us if we run into any bugs or things that we're not sure about.
- Communication between team members
- Project status
- Delivery
- Replacing e-mail in lots of cases
- Cut down on time wasted figuring out where a project stands
- Just to continue to use it and let it help us stay on top of our projects
Not Sure
- Product Features
- Product Usability
It wasn't my decision. It was a decisions made from the top that we use this software, but it has proven to be a wise choice as it has helped our department greatly.
Like I said before, it wasn't me who made the decision.
- Implemented in-house
No
- None
- no training
Others in the organization received official training. In my role and for others in my department, we were then shown the ropes from those who had received training. The product itself was very easy to pick up on and learn how to navigate and use. I feel like the UI and design makes it easy to see and intuitively know how to use Workfront easily.
Not Sure
No
Haven't had any issues!
- Communication
- Checking off tasks
- Search
- Inputting specific percentages of tasks completed
Yes, but I don't use it
February 04, 2017
Workfront's ease-of-use is what makes it #1 for me
Workfront is used by several departments: Professional Services, to manage all of their customer engagements; by Marketing, to manage internal requests and projects, and to extract data on PS projects and customers; and by the Business Process team, also to manage internal requests and projects. Sales enters new deal information which triggers the PS project and ensures information flows between the two groups.
Workfront helps ensure consistent delivery processes are followed and that nothing gets forgotten. As well, over time we have amassed a lot of valuable customer information that can be mined by the Marketing and Sales teams.
Workfront helps ensure consistent delivery processes are followed and that nothing gets forgotten. As well, over time we have amassed a lot of valuable customer information that can be mined by the Marketing and Sales teams.
- Ease of use, both for end-users and administrators. It's very easy to navigate between projects, tasks, issues, etc. Custom views are easy to set up and data fields can be edited directly in views and reports. It's very easy to set up custom forms and data fields and build reports and dashboards.
- It's a very versatile ticketing system. It's very easy to set up request queues for any department with custom forms that help speed up prioritization and assignment. Metrics and dashboards are also easy to set up and navigate.
- External views (if you have collaboration licenses) allow customers to see project plans, charts/dashboards, add their own issues, put comments on tasks, upload documents, etc. It's a great project portal for collaborative work, across all internal departments AND with external partners and customers.
- There is a lot of resource management functionality but it's difficult to get it to work effectively across a large organization. This challenge isn't necessarily specific to Workfront or related to how they implemented the functionality. It requires very strict discipline to ensure all resource assignments are always up to date on all tasks.
- A better data loader would be helpful. There is "kick-start" functionality to load initial data sets but it seems limited in making mass updates.
77.85714285714286%
7.8
30%
3.0
- Ability for PS team to manage more projects and ensure customer satisfaction.
- Ability to track all requests for proper prioritization and planning.
- Ensures a consistent project delivery process.
- MS Project and Salesforce
MS Project provides similar core project management functionality (task lists, Gantt charts, resource allocation) but it does come close to Workfront's capabilities related to custom data, forms, ticket queues, notes (updates), and especially reporting and dashboards.
Salesforce provides similar custom fields and reporting capabilities, but lacks the task management, project planning, resource planning, etc. of Workfront.
Salesforce provides similar custom fields and reporting capabilities, but lacks the task management, project planning, resource planning, etc. of Workfront.
100
Primary users are Professional Services and Training (to manager their projects). Marketing and Business Process teams use it for ticketing (and some project management). All staff use it to submit tickets to Marketing and Business Process teams, and the Sales team also uses it to submit Product & Services requests to the PS team. Finally, all R&D staff use it for time tracking.
2
One business analyst who performs needs analysis, process implementations, creates advanced reports, and leads continuous improvement initiatives.
One system administrator who sets up new accounts, companies, profiles, etc., adds new custom fields when necessary, creates basic reports, provides general support.
One system administrator who sets up new accounts, companies, profiles, etc., adds new custom fields when necessary, creates basic reports, provides general support.
- PS project management
- Ticketing queues (managing support requests in various organizations)
- CRM - we store a ton of data on our customers and often report on this information
- CRM - the amount of data we've accumulated on our customers over time is amazing; we can now extract lists for Marketing and Sales and do trend analysis based on services and/or products sold, customer profiles, etc.
- Learning Management - our Training department keeps all of our trainee profiles in Workfront, tracking progress, scores, attendance, etc.
- We've created scripts that run and automatically update project information, such as task %-complete based on checklists associated with those tasks, and automatic resource assignment based on who is assigned to each role on a given project.
- Customer dashboards, allowing customers to see the status of their projects, upload documents, and enter issues and comments.
- Integration with Salesforce (to pull pre-sales data into the post-sales Product & Services request for PS).
- Product management using it to manage product release timelines.
No
- Product Features
- Product Usability
- Third-party Reviews
Usability, including the system's flexibility. It's very easy to navigate as an end-user, but also very easy to administer, including setting up new fields, forms, reports, views, etc. I truly enjoy using the system, and am logged in all day long.
Wouldn't change a thing. We reviewed 3 vendors, looking at various criteria including functionality, ease-of-use, and price. Workfront was the clear winner.
- Vendor implemented
- Implemented in-house
Yes
First implementation met the needs of the PS organization (plus the Product & Services request used by the Sales team). Future phases expanded the usage to other teams (ticket queues), and recently we got the entire company using timesheets.
Change management was a big part of the implementation and was well-handled
Don't make your project plan templates too complex. The PS team doesn't need every minor task listed out on the project plan.
- No major issues.
No
We put a lot of effort into ramping up on Workfront in the first year (training, consulting, etc.) and we have staff dedicated to administering the system and keeping on top of new features. The Workfront community, help center, etc. are all top notch and provide all the support we need.
Yes
Yes, always.
They implemented one of my feature requests, which was to allow more rows of data to be displayed in dashboards (the original implementation only allowed 15 rows, which could lead to confusion if the user didn't realize more data was available). Their solution met my needs by allowing report creators to specify how many rows would be displayed when the report was used in a dashboard. I'm sure many other users benefited as well!
- Reporting
- Custom forms
- Ticketing queues
- Resource management is a bit cumbersome
Yes, but I don't use it
July 28, 2015
Workfront for Marketing Teams
Score 10 out of 10
Vetted Review
Verified User
We use Workfront to manage all work activity in our in-house ad agency. (We process approximately 1500 requests per year from over 125 internal customers). Workfront allows us to effectively manage the deadlines required and the workload and resources necessary to complete those requests on time and on budget. It allows us to instantly see the status of all work in progress and its Update feature allows all stakeholders on any particular project to know exactly what is going on and why. We would be lost without it.
- Workfront has a terrific request queue - that is fully customizable.
- Workfront has an incredibly powerful and customizable engine. We mimicked our processes exactly in Workfront when we installed it.
- Workfront allows all stakeholders to see exactly what is going on in their particular project. It allows all communications to be stored within that project - no more email trails.
- Workfront keeps all relevant documents within the specific project for easy access.
- Workfront has a powerful proofing tool.
- Workftront has a powerful and easy to use reporting tool.
- Its nomenclature is suited to people with a programming background. Non-technical people need to learn a new lexicon if they are administrating this product or if they are utilizing the help feature.
- Its resource allocation process is clunky. It needs to be improved.
- Workfront does not allow you to directly transport data from custom forms into the main forms.
77.14285714285714%
7.7
62.5%
6.3
- We generate 100% ROI each year in our Traffic department. Specifically, the money we save on FTE's in this department more than pays the entire annual costs for Workfront each year. All other returns are just gravy...
- We are able to maintain SLAs for request conversion and we can now track our performance (project duration, actual vs expected costs) on all projects. Getting better at what we do by improving what we do. Workfront provides us with the information to do that.
- Our designers save a LOT of time looking for creative assets because they are now stored in one place, with a uniform project number assigned.
- none
I selected Workfront because it provided me with all of the things I wanted in project management software.
150
Marketing
1
An understanding of how Workfront was configured. It helps to have someone with a programming background (to write complex queries in some reports) but more importantly, the support person has to understand your processes as designed in Workfront.
- Request Queue
- Timesheet tracking
- Task Management
- P:roject Management
- Cost tracking
- Specialized reports
- Vendor implemented
- Implemented in-house
Yes
Discovery phase - we diagrammed all of our existing processes.
Implementation phase - Workfront consultant came on site and assisted us to set up the product.
Testing phase - launched the product and trained the initial users.
Roll-out phase - launched the product across all marketing teams.
Implementation phase - Workfront consultant came on site and assisted us to set up the product.
Testing phase - launched the product and trained the initial users.
Roll-out phase - launched the product across all marketing teams.
Change management was a major issue with the implementation
Ensure you have complete support from a C level executive who is paying the bill. It is amazing how that one thing sharpens people's attitudes towards assimilating the product into their daily workflow.
- Not enough support from stakeholders, therefore slower adoption.
- Too much technical information for a non-technical person to assimilate.
No
no need to
Yes
Yes it was resolved, it took a few weeks to resolve.
I had some difficult reports to write...spent 30 minutes on the phone with a consultant, 2 days later they were done. Blew me away.
- Create new projects or tasks.
- Assign team members to those tasks.
- Monitor performance in those tasks.
- Resource allocation is clunky.
Yes, but I don't use it
December 04, 2014
Try something else first.
Score 2 out of 10
Vetted Review
Verified User
- I like the web based aspect, that stores all of our data on their server so that users in our building cannot accidentally save it incorrectly like Microsoft Project.
- Their customer service is adequate when asking the right questions. If there is a solution they will get it to you quickly and effectively.
- The interface is pretty well designed and relatively intuitive.
- The ability to specifically decide which emails you wish to receive makes up for the vast number of emails you will receive when involved with a project.
- AtTask should not be only focused on IT. We are a manufacturer and their new version clearly left us out of the loop. The New AtTask seems bent on making their software easier for non-technical users, but fails to maintain high level Project Management capability. Reporting can be accomplished now, by first time users, it really is quite straight forward. But reporting for PM's has become tasking to say the least. Old AtTask gave so much more control to the users that they could customize reports all the way down to the width of Columns, but that feature has been removed as well. Now I send out a weekly report, that shows several tasks with percent complete usually between 10-90%, but the column width is defaulted to a single character and the 5 and 0 end of on different rows. It is an embarrassment to me who provides these reports and an embarrassment to our company that cannot fix such a simple mistake. (And before you ask, Yes, I did try using the Text-Mode, which still didn't solve it, and reported the issue to Help Desk, which in turn escalated it, but there has still not been a resolution.)
- AtTask sometimes focuses too much on making a more appealing interface for users, and impossible for managers. When they switched to the New AtTask they abandoned the ability to customize reports exactly as desired and tried to make them easier for non-users to jump in and build reports.
- New AtTask removed the "Replan" feature from Old AtTask. "Replanning" is an essential element of project management. Why would they remove features? When projects fall behind or creep, an active PPM team will reschedule the project based on the current situation, usually based on PM's advisement. The Replan feature allows all "New", unstarted tasks to easily be rescheduled to have not started yet and now be On Time. This allows a PM to quickly and effectively reschedule projects that have changes during development.
- I can no longer choose which report elements are links and which are not. When I asked customer service to fix this, they sent me to a website of theirs, where suggestions can be made. Since Launch, less than a year ago, I have submitted about a dozen suggestions for bringing back features from Old AtTask, and none of them have been brought back.
- While customer service from their Help Desk is quite good, their timing is sometimes a pain. They outsourced to Armenia, and I usually submit an Issue Monday, they reply Monday night and I get back Tuesday, and they reply Tuesday Night, and we have clarified the Issue by Wednesday. Sometimes that means it takes almost 3 days to deal with an Issue that could have been 15 minutes if they were local. Other times it means it takes almost a week to elevate the Issue to someone who sees that the code is bad.
- I had major issues with their Java Scripts for their Gantt Charts. Constant updates make it a pain to work with even though it is one of the most effective tools.
- They have some turn over issues with Reps. I have been working with them for 3 years, and have dealt with more than 5 reps. The most recent has been a Customer Success Consultant, who when I called to complain of new issues, ranted at me for 30 minutes before finally letting me speak. He was unable to correct my issues, but told repeatedly said how bad he felt about that...
- AtTask has helped us document our progress well.
- We have had situations where we have "he said she said" and AtTask has helped clear that up.
- AtTask has left non-Engineering members quite confused with Percent Complete calculations, as they do not understand how they are calculated.
Clarizen seemed to provide roughly the same product. They quoted a bit more expensive, and not many improvements. The implementation cost was not worth it. AtTask also did a better job at Gantt Charts for each project rather than just 1 for all projects in Clarizen, which was not editable.
50
My company is a manufacturer, and it is primarily used in Engineering. But our Purchasing department, and Marketing Departments also use it. Our Manufacturing Engineering department has jumped all over it as well. We have not put IT on it, but they have helped solved some of the problems that AtTask creates.
1
I am in charge of our AtTask use, but I just needed to dig in, to wrap my head around it. I received no official training, but within 3 months I knew more than any one else at our company except our admin, who brought AtTask on board. We could really use another person.
- Documentation
- Scheduling
- Checklist
- Ticket tool.
- Meeting Minutes
- Testing Loading
- IT Tickets
- Determining if Projects should be initiated.
- Valuing and comparing projects for PPM.
No
- Price
- Product Features
- Product Usability
- Positive Sales Experience with the Vendor
- Analyst Reports
Product Usability. I don't really understand how any other factor comes close. At the end of the day, I need to answer to dozens of other employees when anything in AtTask isn't working exactly as they expect. If there is a problem finding something or uploading something or reporting anything, they are coming to me for a solution.
I would put more emphasis on making sure I understand how the program is calculating their projections. I hate when AtTask arbitrarily designates percent complete to days to a project and cannot calculate projected hours and days, as different things. They need to work harder at working for managers not users.
- Don't know
Change management was minimal
I don't know, It was implemented before I was here.
- retraining
- spreading the information
- user buy-in
- Online training
- In-person training
- Self-taught
Yes. It is pretty simple, and there are enough resources to read through to find almost all details. I would recommend this to others, because knowing AtTask, they would charge a fortune to train each person, and it would be almost completely useless. They did a decent job of making the interface intuitive enough.
Keeping giving the customers more options not less. Let the people who can use more, use more, and the ones that are idiots and cannot, just tell them to ignore the hard parts. Just because you have a majority vote for dumb it down, does not mean you will reach Six Sigma of acceptable work.
Some - we have done small customizations to the interface
We mostly customize the Custom Data, because that is what we need. We don't really do much for the user interface because it isn't the main function. I customized my dashboard, since I want to see report results all day long, rather than just which tasks need to be completed.
Yes - we have added extensive custom code
We needed to track time use on repeated tasks, and these tasks are really more ticket issues, and a team member was able to coordinate our AtTask projects with these tasks. He can use Access and our Network interface to code the 2 together to automatically create and close issues with tasks in AtTask.
No
Their support is inadequate enough without me paying extra for it. The majority of the answers to our questions are that AtTask removed that feature and now here is a long convoluted way to accomplish the same thing. There aren't things AtTask is capable of that I cannot figure out how to do.
Yes
No. I have found about 5 bugs in the last 3 years, and each time it gets escalated but there is almost never a solution. I have no idea what happens once they are escalated. They need to get back to me, and I would even suggest offering rewards for finding bugs.
No. They have never called or gone above and beyond. I would say just the opposite. They seem to go out of their way to screw us over. I have never heard of upgrades that actually remove product features, except maybe getting rid of Apple Maps, which sucked much worse than Google Maps.
- leaving updates
- creating new weak reports
- using the Legacy Gantt Chart.
- Logging time
- Measuring Percent Complete
- TRULY determining the condition of a project, not the crap they spit out.
- Adding Tasks correctly
- Duplicating Tasks
- Using Templates
- Developing Custom Data and Forms
- Adjusting Email settings to receive the desired Emails.
- Emailing out of AtTask.
Yes
Very Poorly. I have an iPad and an iPhone. I tried using the iPhone app, but it was borderline useless. I used the all-new iPad app, but it only monitors, and cannot update anything. These mobile solutions are a joke. I'm not sure why they didn't take the time to do it right.
- Outlook
- iPhone
- iPad
Very minimal integration and still impossible.
- Outlook
- iPad
They say they do, but don't.
- File import/export
- AppExchange or similar marketplace
AtTask has done a horrible job trying to integrate with others. I have tried exporting projects into other systems like Clarizen, Celoxis, Genius Inside, and Microsoft Project. None have been exported well, not imported into others well. I can't be sure the export is all to blame but they claim to be integrated.
Don't even try. Start fresh and manually input all information you need. AtTask is incapable of integrating with any other system. From an integration stand point AtTask is completely useless. So if you already have another system don't switch, and if you are stuck with AtTask, I would say you are probably always stuck with them.
We were able to bring the quoted cost down to get us on board, and we have been able to retain that pricing even as they increase the price over the years. Which makes me think they care more about their higher paying customers and less about the older locked up clients.
They should really listen to us when we tell them they have a product that can really work for manufacturers. But instead they ignore us and try to pry more money out of us each year. Why are they not valuing their customers? They seem to only value their competitors clients and want to grab more market share but not retain their current clients.
Yes
WHAT A NIGHTMARE!!! The change went smooth for AtTask, but was an epic failure for the users. It was such a pain in the butt, and they never offered to retrain our entire staff just because they wanted to change the look. They also went ahead and removed tons of key features, which they of course never mentioned previously.
- NONE
- At least it still functions
- for the most part it isn't as slow
- NONE
- maybe they can bring back the old features?
- I'd like them to move away from Java
No
No
September 09, 2014
Ensure you have identified your needs and evaluated your users' skills before choosing a tool.
Score 9 out of 10
Vetted Review
Verified User
AtTask is used at Suncor in four different departments. For the Learning and Capability department of 70 people, we use it to manage projects and operational work related to building learning solutions. An extensive business case was developed to identify AtTask as the solution that met over 40 different needs relating to access, issue and risk tracking, work planning, portfolio management, workflow and approvals and prioritization and reporting.
- AtTask provides a platform for many of our advisors to capture notes (the Updates feature) that help tell the story behind a delayed timeline or a newly identified issue.
- AtTask reporting has provided opportunities to showcase our work to our clients and sponsors in one click.
- AtTask is only one part of a work management system at Suncor that is supported and complimented by an established process, tools and templates.
- AtTask implementation has still posed some challenges due to the fact that a company of this size is not able to easily upgrade to the most recent browser.
- We also still struggle with exporting reports and Gantt charts so clients receive the view that they want to see.
- AtTask has provided increased visibility into the work we are doing - eliminating duplicate work.
- AtTask has helped clients prioritize their learning projects.
- AtTask has helped with succession planning - reducing the time it takes to transition work and all the details that are associated with a particular piece of work.
When we purchased AtTask, we conducted a comprehensive evaluation of our needs against four tools: Excel, MS Project AtTask and Success Factors). AtTask met all user requirements where other tools required customization to meet only some of the requirements.
400
- Turnaround
- IS
- Oil Sands Learning
- Corporate Learning and Capability
1
It is important to have someone in the group who has extensive Project Management skills or a PMP designation. Someone who has the time to dedicate to users who need an immediate answer and someone who is highly focussed on customer service. If one person has a bad experience, feelings can be transferred to others very quickly. An administrator must be able to address those people quickly and without bias.
- We use AtTask to manage operational work
- We use AtTask to manage learning solutions and the various tasks assigned to external as well as internal vendors
- We use AtTask to manage comments, risks and issues on projects
- We use AtTask to provide a snapshop of work happening for our internal clients (and the associated costs).
- We use AtTask templates to create a treasure hunt game to help familiarize new users with AtTask features.
- AtTask has been used to assist with succession planning in groups with a high turnover.
- We have yet to use the resourcing feature.
- Teams are already showing interest in using the "Like" feature as a quick way to let someone know that they read an update.
- We have had requests from a dozen users to pilot the Plugin for Microsoft Outlook in the past month.
No
Basic support has met all of our needs in the Learning and Capability group here at Suncor.
Yes
Reported bugs are resolved quickly and are celebrated by the company. AtTask understands the importance of listening to the customer base.
Exceptional support was provided to Suncor by the consultation team when the product was launched with a consutation package of 25 hours - to ensure the best fit of features.
- Input of updates or comments
- Building new reports or custom reports
- Input of risks and issues
- Inputting time against a project for more that a week in arrears.
- Exporting a Gantt or Milestone view for a client report
- Sharing filters and views
Yes
The latest version of the AtTask App for iPhone and Android is easier than my PC to enter time, updates and email people on status changes. I look at it everyday on my way home. . .