Workfront Reviews

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485 Ratings
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Score 8.2 out of 100

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Reviews (1-11 of 11)

Susan Thacker profile photo
Score 8 out of 10
Vetted Review
Verified User
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Support

8
Good on-line logging system and communication and personal account management where needed.
Team on the end of the logged calls are great and work quickly to resolve, when issues are not straight forward they are great and escalating to a higher level if required.
I have has a few sessions where we can connected on line to show them live what issues we are experiencing and this is great for solving things quickly and not sending a long chain of emails.
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Mike Tompkins profile photo
Score 10 out of 10
Vetted Review
Verified User
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Support

8
It would be nice if the support forms were more dynamic so you could add more information to the support ticket when you enter it to reduce back and forth with the support team member. Also communication on escalated tickets isn't always great. It's gotten better over the years but still needs improvement. Other than that, initial response on support tickets is really quick and the people I've dealt with have always been very professional.
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No photo available
Score 9 out of 10
Vetted Review
Verified User
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Support

8
We have a consultant that has helped to train the project management team as well as help with any additional errors/bugs within the program. He has an account and is listed under our resources to add to projects etc. I dropped my rating as sometimes Workfront has small bugs, whether it's running slowly or a page refreshes, it's so large with so many functions that sometimes there is an issue. And i've encountered weird refresh bugs which are sometimes hard to screenshot/explain. I wouldn't question the support team, they have been very pro-active to help us when needed.
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No photo available
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

9
Workfront Support is always very quick to respond and follow-up. They are always professional, courteous, and thorough. 90% of the time they are able to solve the issue quickly. Sometimes they don't quite understand the issue and there's a bit of back-and-forth to ensure they understand the full nature of the problem, but that's very rare and may be tied to one or two specific individuals.
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No photo available
Score 8 out of 10
Vetted Review
Verified User
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Support

7
I haven't directly interacted with the Workfront support team, but my sense, from speaking to the person in our organization who's job this is, is that they are generally very responsive to support requests, and very supportive an pro active in making sure that those requests are taken care of in a timely manner.
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December 04, 2014

Try something else first.

Score 2 out of 10
Vetted Review
Verified User
Review Source

Support

2
Sometimes I ask easy questions and they do a nice job. But many times I have issues that they escalate and then I never hear a solution. The major issues which are not resolved, bother me far more than the quick simple solutions that the CS team rarely is able to provide.
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Feature Scorecard Summary

Task Management (280)
9.1
Resource Management (253)
8.4
Gantt Charts (224)
8.4
Scheduling (248)
8.2
Workflow Automation (251)
8.1
Team Collaboration (270)
8.6
Support for Agile Methodology (169)
8.1
Support for Waterfall Methodology (182)
8.1
Document Management (253)
7.9
Email integration (213)
7.4
Mobile Access (218)
7.5
Timesheet Tracking (204)
8.3
Change request and Case Management (191)
8.3
Budget and Expense Management (171)
8.5
Quotes/estimates (69)
7.7
Invoicing (59)
8.0
Project & financial reporting (152)
7.9
Integration with accounting software (49)
8.6

About Workfront

Workfront is a web-based project-management tool developed by Workfront, formerly AtTask, based in Utah. It was designed for both IT and marketing teams, but can be implemented for any kind of project. Workfront offers all the features standard to project management platforms. Editing and updating issues from the project view is styled to work somewhat similarly to a social networking site, bringing team members together in one central location. From the project view screen, issues, documents, and other elements of the project are placed along a tab bar so that they may be addressed with one click directly from the hub.

The platform's Capacity Planner allows a manager to move resources to where they are needed, and has some automation features (e.g. the Set Best Fit option, which attempts to allocate resources optimally within given constraints). Agile project management is supported with features like Gantt charts, an easily viewable and manipulable backlog, and storyboarding. Team members can be managed with the aid of quantitative metrics that show where work would be best allocated.

A free trial is available, after which Workfront comes in four pricing options. The lowest tier is Collaboration for small groups, followed by Work which adds mobile accessibility and time sheets, then Plan which adds additional analytic, planning, and reporting features. Finally, Enterprise Plus offers the highest configurability as well as support and data security.

Workfront Features

Project Management Features
Has featureTask Management
Has featureResource Management
Has featureGantt Charts
Has featureScheduling
Has featureWorkflow Automation
Has featureTeam Collaboration
Has featureSupport for Agile Methodology
Has featureSupport for Waterfall Methodology
Has featureDocument Management
Has featureEmail integration
Has featureMobile Access
Has featureTimesheet Tracking
Has featureChange request and Case Management
Has featureBudget and Expense Management
Professional Services Automation Features
Has featureQuotes/estimates
Has featureInvoicing
Has featureProject & financial reporting
Has featureIntegration with accounting software
Additional Features
Has featureReports & Dashboards - Build custom reports and dashboards to track, document, analyze, and share your progress
Has featureCalendars - Stay organized and on time with customizable, visual work calendars
Has featureNotifications - Keep everyone in the know of what's happening and what's still required
Has featureRecognition - Motivate team members with real-time feedback and endorsements
Has featureDigital Proofing - Keep work moving forward with proofing and reviews in one place
Has featureDigital Asset Management - Store, manage and distribute final files and completed digital assets in one central location
Has featureCustomization - Configure Workfront to suit your needs, processes, and environment

Workfront Screenshots

Workfront Integrations

Allocadia, Oracle Responsys, WebDAM, Widen Collective, Box, Dropbox, Google Drive, MS SharePoint, SAP, Oracle PeopleSoft, Mediaocian, Clients & Profits, ExactTarget, MS Outlook, Other Custom Integrations Possible with RESTful APIs

Workfront Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required

Workfront Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Dedicated Customer Success Manager

Workfront Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Several
Supported Languages: Several