TrustRadius
Workfront is a web-based project-management tool. It is designed for both IT and marketing teams, but can be implemented for any kind of project. Workfront offers all the features standard to project management platforms, as well as resource allocation, automation, and agile workflow.https://media.trustradius.com/product-logos/nn/0D/S9BCBZNK5NEL.PNGWorkfront for Marketing TeamsWe use Workfront to manage all work activity in our in-house ad agency. (We process approximately 1500 requests per year from over 125 internal customers). Workfront allows us to effectively manage the deadlines required and the workload and resources necessary to complete those requests on time and on budget. It allows us to instantly see the status of all work in progress and its Update feature allows all stakeholders on any particular project to know exactly what is going on and why. We would be lost without it.,Workfront has a terrific request queue - that is fully customizable. Workfront has an incredibly powerful and customizable engine. We mimicked our processes exactly in Workfront when we installed it. Workfront allows all stakeholders to see exactly what is going on in their particular project. It allows all communications to be stored within that project - no more email trails. Workfront keeps all relevant documents within the specific project for easy access. Workfront has a powerful proofing tool. Workftront has a powerful and easy to use reporting tool.,Its nomenclature is suited to people with a programming background. Non-technical people need to learn a new lexicon if they are administrating this product or if they are utilizing the help feature. Its resource allocation process is clunky. It needs to be improved. Workfront does not allow you to directly transport data from custom forms into the main forms.,10,We generate 100% ROI each year in our Traffic department. Specifically, the money we save on FTE's in this department more than pays the entire annual costs for Workfront each year. All other returns are just gravy... We are able to maintain SLAs for request conversion and we can now track our performance (project duration, actual vs expected costs) on all projects. Getting better at what we do by improving what we do. Workfront provides us with the information to do that. Our designers save a LOT of time looking for creative assets because they are now stored in one place, with a uniform project number assigned.,none,150,1,Request Queue Timesheet tracking Task Management P:roject Management Cost tracking,Specialized reports,10,Vendor implemented Implemented in-house,Yes,Change management was a major issue with the implementation,Not enough support from stakeholders, therefore slower adoption. Too much technical information for a non-technical person to assimilate.,7,No,9,Yes,I had some difficult reports to write...spent 30 minutes on the phone with a consultant, 2 days later they were done. Blew me away.,Create new projects or tasks. Assign team members to those tasks. Monitor performance in those tasks.,Resource allocation is clunky.,Yes, but I don't use it,9AtTask is out project one-stop-shopAtTask is currently used across our business, we use it to log project and tasks, small work requests and log time against those tasks and requests. This tracks project progress and billable hours. We use it for both development and infrastructure projects and have custom forms set up for each to ensure it covers all areas.,Timesheets tailored for a particular groups or users. Project progress and updates shared with the wider project team and collated into summary reports for Senior Management Links with Outlook to streamline process to save time picking information from an email and inputting again into a request form. The plug in takes everything you need.,I would like to be able to convert "issues" into tasks and projects and the time logged against the issue should be sent across too. We bill from tasks and time against the issue should be included.,8,Better project communication and collaboration. Project reporting without having to maintain many logs Time-sheeting attached the project and not in another system,,8,8,9AtTask - Like It, Love it, Can't Live without It!We are using ATask enterprise wide, now several months into the implementation and it's starting to catch no fire. Adoption is increasing and users via our train the trainer model are "getting it" and starting to self organize. The process has been very exciting to watch as is the potential to innovate a 30-year old company.,IT has integrated AtTask into all level of project management. Marketing is using AtTask for all management of content and media creation, and will soon be using it to manage all approvals and speed delivery of marketing products. Accounting - will be managing A/P vendor issues, and trouble accounts in A/R. Tracking all issues and using AtTask's collaboration tools to share updates with Sales and Customer Service teams.,More specific support to integrating and optimizing the use of the products.,8,Positive - Engagement is relatively easy and natural, just takes times. Positive - ROS - Excellent, time savings is significant.,microsoft project,10,8,10The Complete Project Management PackageWe use AtTask company wide for project management, resource management, and time tracking. It has allowed our company to consolidate our project communication and management into one system. As a company AtTask has been great to work with, they listen to their customers and have a strong admin and user community. Both my sales and customer service reps are very accessible and knowledgeable. Support is very quick to respond if issues arise and are polite and helpful even when an issue turns out to be operator error.,Clean easy to use interface Very customizable Great support and user community Robust and flexible reporting options Constant service and feature updates keeps it running smooth,The agile management features aren't expansive enough yet but I'm told they are working on it. Would be great if they had the ability to add checklists to tasks easily.,10,More insight on where non billable hours are being spent. Better management of impromptu tasks. Tracking budgeted vs. actual hours allow you to view your project's health and see what aspects of the project are over or under budget and make adjustments in real-time.,workamajig,basecamp,zoho,150,10,8Ensure you have identified your needs and evaluated your users' skills before choosing a tool.AtTask is used at Suncor in four different departments. For the Learning and Capability department of 70 people, we use it to manage projects and operational work related to building learning solutions. An extensive business case was developed to identify AtTask as the solution that met over 40 different needs relating to access, issue and risk tracking, work planning, portfolio management, workflow and approvals and prioritization and reporting.,AtTask provides a platform for many of our advisors to capture notes (the Updates feature) that help tell the story behind a delayed timeline or a newly identified issue. AtTask reporting has provided opportunities to showcase our work to our clients and sponsors in one click. AtTask is only one part of a work management system at Suncor that is supported and complimented by an established process, tools and templates.,AtTask implementation has still posed some challenges due to the fact that a company of this size is not able to easily upgrade to the most recent browser. We also still struggle with exporting reports and Gantt charts so clients receive the view that they want to see.,9,AtTask has provided increased visibility into the work we are doing - eliminating duplicate work. AtTask has helped clients prioritize their learning projects. AtTask has helped with succession planning - reducing the time it takes to transition work and all the details that are associated with a particular piece of work.,,10,400,1,We use AtTask to manage operational work We use AtTask to manage learning solutions and the various tasks assigned to external as well as internal vendors We use AtTask to manage comments, risks and issues on projects,We use AtTask to provide a snapshop of work happening for our internal clients (and the associated costs). We use AtTask templates to create a treasure hunt game to help familiarize new users with AtTask features. AtTask has been used to assist with succession planning in groups with a high turnover.,We have yet to use the resourcing feature. Teams are already showing interest in using the "Like" feature as a quick way to let someone know that they read an update. We have had requests from a dozen users to pilot the Plugin for Microsoft Outlook in the past month.,No,9,Yes,Exceptional support was provided to Suncor by the consultation team when the product was launched with a consutation package of 25 hours - to ensure the best fit of features.,Input of updates or comments Building new reports or custom reports Input of risks and issues,Inputting time against a project for more that a week in arrears. Exporting a Gantt or Milestone view for a client report Sharing filters and views,Yes,9Great program - thoroughly recommend for creative services!We use Workfront across our organization to manage creative projects both small and large. Previously, we were using several different platforms to manage budgets, tasks, and hours. It's great having it all in one place! It helps us to track our financials closely, what areas do we have a lot of work, what are areas for improvement? What resources do we use the most? How efficient are we at our projects?,Centralize projects in one solution Manage digital work processes Review and approve digital work,Track a budget in real time. Proof documents in one place where several users will need to review and check work (ProofHQ). Wide array of reports to monitor client projects as a whole, makes our status meetings easy and far more efficient. Manage resources allocations and projects in one place Track hours spent on a project, where are we overburning and on what area of the project,There's so much going on, sometimes Workfront can lag when adding project information. Can make it frustrating when we have large projects to add tasks to and organize. No real easy way of adding people globally to all tasks without several steps to get there. Copy/Pasting tasks is not simple, requires several steps rather than a simple CTRL/PASTE. Posting in workfront is not easy if you have a lot to post, it doesn't allow you to use bullet points/make bold etc to highlight key points/dates.,9,We're able to track our business financials throughout the year and see areas where there is room for growth. Creative work is more consistent as feedback/notes are clearer and easier to read than other programs. Budgets and estimates are more accurate with the ability to pull from previous projects.,Basecamp and 10000ft,It's my understanding we did not use professional services.,20,3,Project timelines Finance management and breakdown Project budget management,Track freelance resources, how often we use them and if we need to hire someone full time. Track in house resources to see where people may over burn or have been over allocated over a period of days,Monitor our revenue more closely to see what areas we bring in the most money, where we can improve etc. See where we are most efficient and least efficient with our workflow Track accuracy on project estimates to actual costs, where do we over burn?,10,Basecamp, 10000ft, FunctionFox,Yes,Product Features Product Usability Prior Experience with the Product Positive Sales Experience with the Vendor Third-party Reviews,I don't think we would use any other program. The cost is always a factor with using a system that is more comprehensive, but with how much the program has benefitted our workflow and projects we should not see a cost implication. We're also practicing good business, by billing accurately, seeing actual numbers and communicating more clearly with our clients. It's a step in the right direction for any small business.,Implemented in-house,Yes,Change management was a small part of the implementation and was well-handled,Timeline/date changes - designers were not getting notified if they had already accepted the project Posting files and not receiving a notification. Sometimes the creative or account teams would forget to post a note, meaning no one on the project would get notified via email. Timesheets - the creative team often added time at the project level which wouldn't allow for comprehensive tracking in each task.,9,8,Yes,There have been periods when the site was running slowly or we were having major issues (not getting notifications) and project deadlines were being missed. Workfront was incredibly proactive and did their best to resolve the issue, they called to check in, were available to screen share with them and asked for as much information as possible (e.g. screenshots from different computers).,Project creation and timelines are simple to do, you can drop/drop tasks, easily add new ones underneath and edit the entire project in one place without too much moving around. Timesheets enable you to add time easily in a number of different places, whether in the timesheets tab or in the actual task it allows you to add in realtime.,Scheduling tool is not easy to use, there's no real way to add people to the entire project lifecycle Selecting tasks to delete, if you accidentally hit outside of the box you have to start again Copying tasks/projects, you have to re-type in the project name every time as it takes you to a global project page.,Yes, but I don't use it,8Workfront's ease-of-use is what makes it #1 for meWorkfront is used by several departments: Professional Services, to manage all of their customer engagements; by Marketing, to manage internal requests and projects, and to extract data on PS projects and customers; and by the Business Process team, also to manage internal requests and projects. Sales enters new deal information which triggers the PS project and ensures information flows between the two groups. Workfront helps ensure consistent delivery processes are followed and that nothing gets forgotten. As well, over time we have amassed a lot of valuable customer information that can be mined by the Marketing and Sales teams.,Centralize projects in one solution Manage digital work processes Deliver client-facing services,Ease of use, both for end-users and administrators. It's very easy to navigate between projects, tasks, issues, etc. Custom views are easy to set up and data fields can be edited directly in views and reports. It's very easy to set up custom forms and data fields and build reports and dashboards. It's a very versatile ticketing system. It's very easy to set up request queues for any department with custom forms that help speed up prioritization and assignment. Metrics and dashboards are also easy to set up and navigate. External views (if you have collaboration licenses) allow customers to see project plans, charts/dashboards, add their own issues, put comments on tasks, upload documents, etc. It's a great project portal for collaborative work, across all internal departments AND with external partners and customers.,There is a lot of resource management functionality but it's difficult to get it to work effectively across a large organization. This challenge isn't necessarily specific to Workfront or related to how they implemented the functionality. It requires very strict discipline to ensure all resource assignments are always up to date on all tasks. A better data loader would be helpful. There is "kick-start" functionality to load initial data sets but it seems limited in making mass updates.,10,Ability for PS team to manage more projects and ensure customer satisfaction. Ability to track all requests for proper prioritization and planning. Ensures a consistent project delivery process.,MS Project and Salesforce,Very helpful during initial setup and rollout. I recommend using it to get off on the right track. After that, their training and Help Center are excellent resources and should provide everything you need to manage and build on your implementation.,100,2,PS project management Ticketing queues (managing support requests in various organizations) CRM - we store a ton of data on our customers and often report on this information,CRM - the amount of data we've accumulated on our customers over time is amazing; we can now extract lists for Marketing and Sales and do trend analysis based on services and/or products sold, customer profiles, etc. Learning Management - our Training department keeps all of our trainee profiles in Workfront, tracking progress, scores, attendance, etc. We've created scripts that run and automatically update project information, such as task %-complete based on checklists associated with those tasks, and automatic resource assignment based on who is assigned to each role on a given project. Customer dashboards, allowing customers to see the status of their projects, upload documents, and enter issues and comments.,Integration with Salesforce (to pull pre-sales data into the post-sales Product & Services request for PS). Product management using it to manage product release timelines.,10,Salesforce.com, Team Foundation Server, Igloo,No,Product Features Product Usability Third-party Reviews,Wouldn't change a thing. We reviewed 3 vendors, looking at various criteria including functionality, ease-of-use, and price. Workfront was the clear winner.,Vendor implemented Implemented in-house,Yes,Change management was a big part of the implementation and was well-handled,No major issues.,10,No,9,Yes,They implemented one of my feature requests, which was to allow more rows of data to be displayed in dashboards (the original implementation only allowed 15 rows, which could lead to confusion if the user didn't realize more data was available). Their solution met my needs by allowing report creators to specify how many rows would be displayed when the report was used in a dashboard. I'm sure many other users benefited as well!,Reporting Custom forms Ticketing queues,Resource management is a bit cumbersome,Yes, but I don't use it,10Workfront will make your team more efficientWorkfront is being used across the whole organization. It helps us to keep our many projects on task, and for everyone involved in specific projects to see where they stand and the project stands as a whole. It is useful for communicating with coworkers in my department and outside my department.,Centralize projects in one solution Review and approve digital work,Organization Communication Consolidation,Initially I was confused concerning work orders and projects being different things. Logging tasks and progress could be clearer.,10,Workfront has helped our management and team members keep track and stay on top of the many projects we are constantly juggling. It has helped communication and collaboration between team members.,,I have not personally used the professional services that are provied by Workfront.,,5,Communication between team members Project status Delivery,Replacing e-mail in lots of cases Cut down on time wasted figuring out where a project stands,Just to continue to use it and let it help us stay on top of our projects,10,Avid Interplay Media Asset Manager,Not Sure,Product Features Product Usability,Like I said before, it wasn't me who made the decision.,Implemented in-house,No,None,9,10,No,Haven't had any issues!,Communication Checking off tasks Search,Inputting specific percentages of tasks completed,Yes, but I don't use it,9Workfront is good for tracking project protfolios and resource usage.Our technology services department uses Workfront in our project management office. As part of our project management process, we use Workfront to track all of the projects in our portfolio. We track project documentation, tasks, time, discussions, and all other project related items inside of Workfront across our entire department.,Centralize projects in one solution Manage digital work processes Review and approve digital work Deliver client-facing services Govern compliance workflows,It is good at laying out project task lists, and showing interdependence of the various tasks, as well as the overall effect on the project should one task slip. Workfront is good at showing personnel resource usage - you can easily track how loaded one person's schedule is, and what the effect on all of their projects would be should they be assigned additional tasks.,There are so many features within Workfront that sometimes it can be difficult to find what you're looking for. The UI and layout of the pages can be confusing, and doesn't always show all available options.,8,Workfront has had a positive impact on our ability to manage our project portfolio. The ability to schedule resources across multiple simultaneous projects has really helped us to have a better big picture understanding of resource allocation. Workfront has also really helped us to manage our project workflows. The integration of a traditional Gantt chart with the resource allocation features is invaluable in working out realistic project schedules.,,We used Workfront professional services for our initial setup of the Workfront product. We found their professional services team to be professional, helpful, and responsive to all of our requests. They helped us to get our feet under us using the product and all of it's features, which was very helpful.,55,1,Project portfolio management. Individual time management. Resource scheduling.,We publish a live "project portfolio dashboard" so that upper (VP and Cabinet Level) University management can keep an eye on project status.,We could likely use it for tracking inside initiatives as well as enterprise projects.,10,Duo Security, VMware ESXi, VMware Identity Manager,Yes,Price Product Features Product Usability,I wasn't a part of our evaluation process, as I'm an end user.,Vendor implemented,Change management was a small part of the implementation and was well-handled,We really didn't have any issues. They integrated their system with our AD, helped us populate the needed information on the back end, and that was it.,9,7,I am not the person in my organization who directly interacts with the Workfront support team. However, I have worked with their team during the initial setup process when we implemented their hosted solution. I found their support team to be incredibly prompt in response to questions and they really made the implementation of their product totally painless for us.,Time entry is very easy, once you can find the location to actually do it. Building your Gantt chart for project tasks is easy and quick, provided that all of the back end information (personnel resources, costing, etc) has been populated.,The most difficult part of Workfront, for me as an end user, is finding a given function. Workfront is so packed with features, screens, and views, that sometimes it can be difficult to navigate to the place where you need to perform a given function. Once you're there, it's generally easy to use, but finding things can sometimes be annoying.,6Very solid task management programOur marketing department uses Workfront as a project management tool. Anything that needs to get done, goes through Workfront.,Tagging people in comments. Helps to let people know to reply to something. Document uploads. Helps to give examples. Email notifications. Helps to let people know the project has moved to a different stage.,5,Helps our designers to have something in writing to know they have something to do for our team. Helps move projects along.,,9Try something else first.I like the web based aspect, that stores all of our data on their server so that users in our building cannot accidentally save it incorrectly like Microsoft Project. Their customer service is adequate when asking the right questions. If there is a solution they will get it to you quickly and effectively. The interface is pretty well designed and relatively intuitive. The ability to specifically decide which emails you wish to receive makes up for the vast number of emails you will receive when involved with a project.,AtTask should not be only focused on IT. We are a manufacturer and their new version clearly left us out of the loop. The New AtTask seems bent on making their software easier for non-technical users, but fails to maintain high level Project Management capability. Reporting can be accomplished now, by first time users, it really is quite straight forward. But reporting for PM's has become tasking to say the least. Old AtTask gave so much more control to the users that they could customize reports all the way down to the width of Columns, but that feature has been removed as well. Now I send out a weekly report, that shows several tasks with percent complete usually between 10-90%, but the column width is defaulted to a single character and the 5 and 0 end of on different rows. It is an embarrassment to me who provides these reports and an embarrassment to our company that cannot fix such a simple mistake. (And before you ask, Yes, I did try using the Text-Mode, which still didn't solve it, and reported the issue to Help Desk, which in turn escalated it, but there has still not been a resolution.) AtTask sometimes focuses too much on making a more appealing interface for users, and impossible for managers. When they switched to the New AtTask they abandoned the ability to customize reports exactly as desired and tried to make them easier for non-users to jump in and build reports. New AtTask removed the "Replan" feature from Old AtTask. "Replanning" is an essential element of project management. Why would they remove features? When projects fall behind or creep, an active PPM team will reschedule the project based on the current situation, usually based on PM's advisement. The Replan feature allows all "New", unstarted tasks to easily be rescheduled to have not started yet and now be On Time. This allows a PM to quickly and effectively reschedule projects that have changes during development. I can no longer choose which report elements are links and which are not. When I asked customer service to fix this, they sent me to a website of theirs, where suggestions can be made. Since Launch, less than a year ago, I have submitted about a dozen suggestions for bringing back features from Old AtTask, and none of them have been brought back. While customer service from their Help Desk is quite good, their timing is sometimes a pain. They outsourced to Armenia, and I usually submit an Issue Monday, they reply Monday night and I get back Tuesday, and they reply Tuesday Night, and we have clarified the Issue by Wednesday. Sometimes that means it takes almost 3 days to deal with an Issue that could have been 15 minutes if they were local. Other times it means it takes almost a week to elevate the Issue to someone who sees that the code is bad. I had major issues with their Java Scripts for their Gantt Charts. Constant updates make it a pain to work with even though it is one of the most effective tools. They have some turn over issues with Reps. I have been working with them for 3 years, and have dealt with more than 5 reps. The most recent has been a Customer Success Consultant, who when I called to complain of new issues, ranted at me for 30 minutes before finally letting me speak. He was unable to correct my issues, but told repeatedly said how bad he felt about that...,2,AtTask has helped us document our progress well. We have had situations where we have "he said she said" and AtTask has helped clear that up. AtTask has left non-Engineering members quite confused with Percent Complete calculations, as they do not understand how they are calculated.,,50,1,Documentation Scheduling Checklist,Ticket tool. Meeting Minutes Testing Loading,IT Tickets Determining if Projects should be initiated. Valuing and comparing projects for PPM.,6,No,Price Product Features Product Usability Positive Sales Experience with the Vendor Analyst Reports,I would put more emphasis on making sure I understand how the program is calculating their projections. I hate when AtTask arbitrarily designates percent complete to days to a project and cannot calculate projected hours and days, as different things. They need to work harder at working for managers not users.,Don't know,Change management was minimal,retraining spreading the information user buy-in,1,Online training In-person training Self-taught,5,1,Yes. It is pretty simple, and there are enough resources to read through to find almost all details. I would recommend this to others, because knowing AtTask, they would charge a fortune to train each person, and it would be almost completely useless. They did a decent job of making the interface intuitive enough.,5,Keeping giving the customers more options not less. Let the people who can use more, use more, and the ones that are idiots and cannot, just tell them to ignore the hard parts. Just because you have a majority vote for dumb it down, does not mean you will reach Six Sigma of acceptable work.,Some - we have done small customizations to the interface,Yes - we have added extensive custom code,No,2,Yes,No. They have never called or gone above and beyond. I would say just the opposite. They seem to go out of their way to screw us over. I have never heard of upgrades that actually remove product features, except maybe getting rid of Apple Maps, which sucked much worse than Google Maps.,leaving updates creating new weak reports using the Legacy Gantt Chart.,Logging time Measuring Percent Complete TRULY determining the condition of a project, not the crap they spit out. Adding Tasks correctly Duplicating Tasks Using Templates Developing Custom Data and Forms Adjusting Email settings to receive the desired Emails. Emailing out of AtTask.,Yes,7,1,1,8,Outlook iPhone iPad,Outlook iPad,File import/export AppExchange or similar marketplace,1,Don't even try. Start fresh and manually input all information you need. AtTask is incapable of integrating with any other system. From an integration stand point AtTask is completely useless. So if you already have another system don't switch, and if you are stuck with AtTask, I would say you are probably always stuck with them.,1,1,We were able to bring the quoted cost down to get us on board, and we have been able to retain that pricing even as they increase the price over the years. Which makes me think they care more about their higher paying customers and less about the older locked up clients.,They should really listen to us when we tell them they have a product that can really work for manufacturers. But instead they ignore us and try to pry more money out of us each year. Why are they not valuing their customers? They seem to only value their competitors clients and want to grab more market share but not retain their current clients.,Yes,NONE At least it still functions for the most part it isn't as slow,NONE maybe they can bring back the old features? I'd like them to move away from Java,No,No
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Workfront
476 Ratings
Score 7.9 out of 101
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Workfront Reviews

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Workfront
476 Ratings
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Score 7.9 out of 101

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Susan Thacker profile photo
August 19, 2015

AtTask is out project one-stop-shop

Score 8 out of 10
Vetted Review
Verified User
Review Source

Support

8
Good on-line logging system and communication and personal account management where needed.
Team on the end of the logged calls are great and work quickly to resolve, when issues are not straight forward they are great and escalating to a higher level if required.
I have has a few sessions where we can connected on line to show them live what issues we are experiencing and this is great for solving things quickly and not sending a long chain of emails.
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Mike Tompkins profile photo
February 04, 2015

The Complete Project Management Package

Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

8
It would be nice if the support forms were more dynamic so you could add more information to the support ticket when you enter it to reduce back and forth with the support team member. Also communication on escalated tickets isn't always great. It's gotten better over the years but still needs improvement. Other than that, initial response on support tickets is really quick and the people I've dealt with have always been very professional.
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No photo available
March 07, 2017

Great program - thoroughly recommend for creative services!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Support

8
We have a consultant that has helped to train the project management team as well as help with any additional errors/bugs within the program. He has an account and is listed under our resources to add to projects etc. I dropped my rating as sometimes Workfront has small bugs, whether it's running slowly or a page refreshes, it's so large with so many functions that sometimes there is an issue. And i've encountered weird refresh bugs which are sometimes hard to screenshot/explain. I wouldn't question the support team, they have been very pro-active to help us when needed.
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February 03, 2017

Workfront's ease-of-use is what makes it #1 for me

Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

9
Workfront Support is always very quick to respond and follow-up. They are always professional, courteous, and thorough. 90% of the time they are able to solve the issue quickly. Sometimes they don't quite understand the issue and there's a bit of back-and-forth to ensure they understand the full nature of the problem, but that's very rare and may be tied to one or two specific individuals.
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February 03, 2017

Workfront is good for tracking project protfolios and resource usage.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Support

7
I haven't directly interacted with the Workfront support team, but my sense, from speaking to the person in our organization who's job this is, is that they are generally very responsive to support requests, and very supportive an pro active in making sure that those requests are taken care of in a timely manner.
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December 04, 2014

Try something else first.

Score 2 out of 10
Vetted Review
Verified User
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Support

2
Sometimes I ask easy questions and they do a nice job. But many times I have issues that they escalate and then I never hear a solution. The major issues which are not resolved, bother me far more than the quick simple solutions that the CS team rarely is able to provide.
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Feature Scorecard Summary

Task Management (275)
9.2
Resource Management (248)
8.5
Gantt Charts (220)
8.1
Scheduling (243)
8.4
Workflow Automation (246)
8.5
Team Collaboration (265)
8.5
Support for Agile Methodology (164)
7.6
Support for Waterfall Methodology (178)
8.3
Document Management (248)
8.2
Email integration (209)
7.3
Mobile Access (213)
7.9
Timesheet Tracking (200)
8.6
Change request and Case Management (187)
8.5
Budget and Expense Management (168)
8.4
Quotes/estimates (68)
7.2
Invoicing (58)
7.6
Project & financial reporting (150)
7.7
Integration with accounting software (48)
8.2

About Workfront

Workfront is a web-based project-management tool developed by Workfront, formerly AtTask, based in Utah. It was designed for both IT and marketing teams, but can be implemented for any kind of project. Workfront offers all the features standard to project management platforms. Editing and updating issues from the project view is styled to work somewhat similarly to a social networking site, bringing team members together in one central location. From the project view screen, issues, documents, and other elements of the project are placed along a tab bar so that they may be addressed with one click directly from the hub.

The platform's Capacity Planner allows a manager to move resources to where they are needed, and has some automation features (e.g. the Set Best Fit option, which attempts to allocate resources optimally within given constraints). Agile project management is supported with features like Gantt charts, an easily viewable and manipulable backlog, and storyboarding. Team members can be managed with the aid of quantitative metrics that show where work would be best allocated.

A free trial is available, after which Workfront comes in four pricing options. The lowest tier is Collaboration for small groups, followed by Work which adds mobile accessibility and time sheets, then Plan which adds additional analytic, planning, and reporting features. Finally, Enterprise Plus offers the highest configurability as well as support and data security.

Workfront Features

Project Management Features
Has featureTask Management
Has featureResource Management
Has featureGantt Charts
Has featureScheduling
Has featureWorkflow Automation
Has featureTeam Collaboration
Has featureSupport for Agile Methodology
Has featureSupport for Waterfall Methodology
Has featureDocument Management
Has featureEmail integration
Has featureMobile Access
Has featureTimesheet Tracking
Has featureChange request and Case Management
Has featureBudget and Expense Management
Professional Services Automation Features
Has featureQuotes/estimates
Has featureInvoicing
Has featureProject & financial reporting
Has featureIntegration with accounting software
Additional Features
Has featureReports & Dashboards - Build custom reports and dashboards to track, document, analyze, and share your progress
Has featureCalendars - Stay organized and on time with customizable, visual work calendars
Has featureNotifications - Keep everyone in the know of what's happening and what's still required
Has featureRecognition - Motivate team members with real-time feedback and endorsements
Has featureDigital Proofing - Keep work moving forward with proofing and reviews in one place
Has featureDigital Asset Management - Store, manage and distribute final files and completed digital assets in one central location
Has featureCustomization - Configure Workfront to suit your needs, processes, and environment

Workfront Screenshots

Workfront Integrations

Allocadia, Oracle Responsys, WebDAM, Widen Collective, Box, Dropbox, Google Drive, MS SharePoint, SAP, Oracle PeopleSoft, Mediaocian, Clients & Profits, ExactTarget, MS Outlook, Other Custom Integrations Possible with RESTful APIs

Workfront Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Required

Workfront Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Dedicated Customer Success Manager

Workfront Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Several
Supported Languages: Several