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Workspace ONE Unified Endpoint Management (UEM)

Workspace ONE Unified Endpoint Management (UEM)

Overview

What is Workspace ONE Unified Endpoint Management (UEM)?

VMware acquired Airwatch in 2014. Workspace ONE is a Unified Endpoint Management (UEM) solution and is available in Standard, Advanced, Enterprise, and Advanced for VDI editions.

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Recent Reviews

TrustRadius Insights

Flexible and scalable solutions: Users have found that AirWatch offers flexible and scalable solutions for organizations with corporately …
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AirWatch Review

8 out of 10
May 18, 2018
Incentivized
AirWatch is our enterprise MDM solution. It enables us to manage and secure mobile devices - both company issued and BYOD.
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Pricing

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Standard

$3.78

Cloud
per device/per month

Advanced

$6

Cloud
per device/per month

Enterprise

$10

Cloud
per device/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Workspace ONE Unified Endpoint Management (UEM)?

Workspace ONE Unified Endpoint Management (UEM) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(92)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Flexible and scalable solutions: Users have found that AirWatch offers flexible and scalable solutions for organizations with corporately owned or BYOD programs, making enrollment easy with many different options. Several reviewers have mentioned this as a positive aspect of the platform.

Great customer service: Many users have been impressed with the great customer service provided by AirWatch. They have noted that the customer service has improved over the past year compared to other MDMs. This positive feedback from multiple reviewers highlights the strong emphasis on providing excellent support.

Enterprise application management: The enterprise application management feature of AirWatch has been praised by users for its usefulness. It allows for the deployment of applications under the app catalog and easy access for end users through their mobile devices after enrollment. This functionality has resonated with a significant number of reviewers, indicating its value in managing apps within organizations.

Cons:

  • Excessive Email Communication: Some users have expressed frustration with the number of emails they receive from AirWatch, causing them to ignore important messages and resulting in a loss of productivity.
  • Complex Report Generation Process: Several users find it challenging and time-consuming to generate reports in AirWatch. They suggest that the process should be made more user-friendly and intuitive for better data analysis.
  • Slow Performance with On-Premises Solution: Users have reported experiencing slow performance issues when using AirWatch's On-Premises solution. This hampers their ability to efficiently access emails, manage servers, and synchronize contacts, leading to delays in workflow and decreased efficiency.

Attribute Ratings

Reviews

(1-1 of 1)
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Scott Strader | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Airwatch is being used all across the organization. We use this tool so that employees can securely access their email on their own personal devices as well as devices provided by the corporation. It solves the issue from employees storing their email locally where we can control this access and storage in the event the phone is stolen or the employees position is terminated. We do not offer it to everyone. It is only offered to staff where they can justify after hour email access as being a necessary part of their job.
  • Keeps track of devices.
  • Allows you to manage users of the email.
  • Controls Access that must be granted.
  • Removed access and deleted content at the click of a button.
  • It seems to have issues installing and managing non-IOS platform devices.
  • Can cause some issues when someone changes their Active Directory password or it thinks there is a compromise.
  • I would like to see it in a different email client on the iPhone instead of integrated into the email app.
  • I would also like it to only install one app when installing the software.
Overall it is something that is nice to have for the management of users and being able to simply revoke access. I have found several times that the website is down and this has been an issue when you need to make changes. I also think the website is not really user-friendly and it takes several clicks to find what you need. Some of the steps are very unclear and just don't come natural and leave you clicking around until you find what you are looking for.
  • Added a significant cost to the company.
  • Adds that ability to have control rather than give the employee control.
  • Takes away some of the risk that could happen if a device were stolen or a disgruntled employee became angry.
I don't have much of an opinion about this as most other places I have worked at allowed me to access my email through a web client. I guess this app makes it a little more mobile friendly by putting in an app.
It is really scalable. They love to have more users as you pay by the license. They are great in this regard.
Just in the past few weeks our staff has had several issues with the website. It is either taking a long time to load anything or we are not able to get in at all. This is very frustrating when you are trying to manage and enroll users. It was down 2 days in a row just this past week. Not good!
Went over the availability just a minute ago on the last rating. Don't use the reporting too much but will likely begin that soon. Integration with Active Directory doesn't seem to bog either system down.
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