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Wufoo is a versatile tool that has been widely used across various organizations and industries for a range of purposes. Users have found …
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What is Wufoo?
Wufoo is a web application for creating online forms. The tool automatically builds the database, backend and scripts needed making it easy to collect and understand data. Wufoo was acquired by SurveyMonkey in 2011.
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Popular Features
- Data export (30)10.0100%
- Multiple question types (30)9.090%
- Themes (29)6.060%
- Custom logo/branding (32)4.646%
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$0
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$14.08
Cloud
per month
Professional
$29.08
Cloud
per month
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What is Wufoo?
Online Form Builder with Cloud Storage Database
Wufoo allows users to build custom online forms that they can use to collect data, payments and to automate workflows.
Wufoo Video
Wufoo - Online Forms Made Simple
Wufoo Integrations
Wufoo Competitors
Wufoo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Wufoo is a web application for creating online forms. The tool automatically builds the database, backend and scripts needed making it easy to collect and understand data. Wufoo was acquired by SurveyMonkey in 2011.
Reviewers rate Response tracking and Data export highest, with a score of 10.
The most common users of Wufoo are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
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Wufoo is a versatile tool that has been widely used across various organizations and industries for a range of purposes. Users have found it beneficial for streamlining processes, improving communication, and collecting data in a modern and efficient way. One of the key use cases of Wufoo is creating and managing forms for internal processes such as vacation and sick leave requests, conference registrations, and statistical reporting. By digitizing these forms, Wufoo has significantly reduced the need for multiple paper forms, saving time and reducing entry mistakes for schools and other organizations.
Another important use case of Wufoo is collecting feedback and change requests from different departments within a company. Users have appreciated the quick and versatile submission options provided by Wufoo, allowing them to easily collect files and text from various stakeholders. Additionally, Wufoo's integration with PayPal Payment has been particularly valuable for users who need to create custom ordering forms or collect payments online. The customizable reports feature has also allowed users to provide clients with monthly and annual sales reports.
Universities have found Wufoo to be highly beneficial for creating user-friendly forms, streamlining data collection, and saving time for creative services departments. The software has been utilized in schools for operations, billing, recruitment, and various applications, surveys, data collection, and updates. Not only does this make the process more convenient, but it also helps schools meet sustainability goals by reducing paper waste.
Furthermore, Wufoo has been successfully used by freelance graphic web designers to manage vendor applications and gather contact information for their clients. It has also been employed by digital marketing organizations to collect form fill-outs for clients in the healthcare industry. This showcases Wufoo's versatility as a lead generation tool across different sectors.
Overall, Wufoo has proven to be a valuable solution for organizations looking to streamline processes, improve data collection efficiency, and enhance communication across departments. Its ease of use, extensive integrations, and responsive customer service have made it a preferred choice for various purposes, including form creation, feedback collection, event registration, and data analysis.
Simple and Intuitive Interface: Many users have praised Wufoo for its simple and intuitive user interface, stating that it is easy to navigate even for non-technical individuals. The drag-and-drop functionality allows for effortless form creation without the need for extensive training.
Helpful Customer Support: Several reviewers have commended Wufoo's customer support team for their promptness and personalized assistance. Users have reported receiving clear and concise answers to their questions, often accompanied by specific recommendations tailored to their individual forms.
Wide Range of Form Options: Wufoo offers a wide range of form options and formats, including radio buttons, checkboxes, and text fields. This flexibility enables users to create forms that cater to their specific needs and requirements. Some users appreciate the inclusion of side boxes for additional information, which helps prevent confusion and provides context for the questions being asked.
Outdated User Interface: Some users have expressed dissatisfaction with the outdated user interface of Wufoo. They feel that it lacks updates and looks visually basic and boxy, comparing it to a typewriter on plain paper.
Difficulty in Customization: Users have found it difficult to customize their forms due to hidden or hard-to-find features. They also mentioned limitations in field restrictions, making it challenging to fit all the needed content within those restrictions and causing issues with field rules.
Lack of Integration Options: Several users have mentioned limitations in communicating with other software and difficulties in exporting data from Wufoo. They desire more integration options for multiple accounts, credit card gateways, as well as improvements in transferring reports to Word or Excel.
Users have provided several recommendations for Wufoo based on their experiences. The three most common recommendations are as follows:
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Try the free version before purchasing: Many users suggest trying the free version of Wufoo to get a feel for its features and functionality before investing in a premium package. This allows users to assess whether Wufoo meets their specific needs without any financial commitment.
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Explore other potential providers: While users generally find Wufoo to be a good option, many recommend exploring other potential form building and survey options as well. They suggest considering alternatives such as Google Forms or Survey Monkey, especially if simplicity is a priority.
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Improved customization options: Several users recommend adding more options for customization in terms of aesthetics. They believe that enhancing the design customization capabilities of Wufoo would better cater to the needs of organizations and allow for more personalized forms and surveys.
It is important to note that while users appreciate the ease of use, versatility, and simplicity of Wufoo for basic form building and gathering information, they also mention areas where the platform can be improved or suggest exploring alternative solutions. These recommendations provide valuable insights for individuals and organizations considering Wufoo for their form building and survey needs.
Attribute Ratings
Reviews
(51-64 of 64)Companies can't remove reviews or game the system. Here's why
March 07, 2014
Wufoo Delivers
Score 10 out of 10
Vetted Review
Verified User
Wufoo is being used across 3 of the associations we manage. We use Wufoo for internal forms as well as order forms, membership applications, conference registrations and more. We have found great success and response from our associations' membership with regard to the ease of use and look and feel of the forms we are currently using through Wufoo.
- Ease of usage by not only our employees but ease of usage by the membership of our associations
- Wufoo takes the hassle out of form building with a simple interface that even the most novice user can understand
- Wufoo's customer service cannot be matched. They have tremendous response time and spot on assistance with any issue you may have. I have not had a problem that they did not have an answer for.
- I would like to see an area where you can build your own custom field clusters similar to their address field(s) option. It would be helpful to have that to make some of our more mundane fields quicker to load in.
- Maybe add some wysywig type editing features, ie. bold, italic, underline, etc. for the descriptions. I know HTML and it works in the text areas but it would be helpful for those in the office that do not know how to code.
- Can't think of anything else, Wufoo is darn near perfect at what it offers.
March 07, 2014
Wufoo: Easy user interface & easy detailed follow up
Score 9 out of 10
Vetted Review
Verified User
Wufoo created opportunities to sign people up for a number of events.
It created streamlined data and the ability to follow up and track participation greater than any previous product of it's kind we had found.
Our entire organization was able to apply Wufoo across multiple formats, It also grew in application as we grew in need.
It created streamlined data and the ability to follow up and track participation greater than any previous product of it's kind we had found.
Our entire organization was able to apply Wufoo across multiple formats, It also grew in application as we grew in need.
- Event organization
- Allows for detailed follow up
- Easy user interface
- Affordability
- The export features seemed like an area of opportunity
March 05, 2014
Use of Wufoo in Higher Education
Score 10 out of 10
Vetted Review
Verified User
Originally, Wufoo was utilized within the context of Leadership Development and Student Activities at Ursinus College to help students register their student organizations on campus, submit budget information, propose programming ideas, etc. Wufoo allowed for a quick and intuitive information student submission and I was able to extract submitted information for analysis purposes. Over time, I could see how the requested budget of an organization has increased or decreased and why (maybe they are holding more events off campus now and need additional transportation funds). I also had all information about organization presidents, vice-presidents, treasurers, and so forth in one comprehensive file. I liked that I was able to log into Wufoo and browse survey entries on their website for updated information in real time so I took this to other offices.
Now, Wufoo is used across the entire campus to help alumni register for events, new student orientation, and other endeavors in higher education. Additionally, students and faculty are able to submit requests for AV equipment for their events ("I would like two microphones and a speaker at this building for this time period.") The Facilities office uses Wufoo for purposes similar to this one and now better manage requests for meetings and presenters. Overall it has streamlined processes and helped maintain a cohesive, organized campus atmosphere.
Now, Wufoo is used across the entire campus to help alumni register for events, new student orientation, and other endeavors in higher education. Additionally, students and faculty are able to submit requests for AV equipment for their events ("I would like two microphones and a speaker at this building for this time period.") The Facilities office uses Wufoo for purposes similar to this one and now better manage requests for meetings and presenters. Overall it has streamlined processes and helped maintain a cohesive, organized campus atmosphere.
- One can log into their website and view survey results in real-time. In the morning, maybe 50 student organization submitted their budget requests for the semester, but by the afternoon that number has grown to 100. You can see who has submitted information and who has yet to submit information.
- Extracting the data into Excel is a huge advantage of Wufoo. I was able to pull the data and track budget info over time. Additionally, I had huge databases of student e-mail addresses so I could directly e-mail organization leaders.
- The actual form-building process is incredibly easy and intuitive. It took me about an hour of playing around with it to learn about all the basic utilities. In another hour I learned about simple CSS code that I could use to customize my surveys even more. The interface is very point-and-click so anyone can learn this quickly.
- The forms are simple to fill out! Simpler, streamlined processes leads to better results and increased efficiency overall.
- Add more drag-and-drop options so that moving form fields while form-building is easier. :)
March 05, 2014
Wufoo Makes Me Look Like a Rockstar!
Score 10 out of 10
Vetted Review
Verified User
Our wine industry association uses Wufoo annually for several roles. We use it to survey current association members to update their personal and business information before we send out renewal notices. We also use it each year to gather RSVP's for our main annual trade and media tasting event.Since we need to collect specific data with each RSVP, Wufoo works perfectly to let us customize our forms to our needs.
- The form building is really simple to set up.
- Exporting your entries
- I really have not had any problems with the system. Works well for our needs as it stands
March 05, 2014
I'm wild for Wufoo
Score 10 out of 10
Vetted Review
Verified User
We currently use Wufoo at the Kornhauser Health Sciences Library. At first it was just a statistical tool to use with the reference librarians, helping them to keep their monthly clinical stats and producing reports. Since then we've used it as a survey for a focus group and as a way to create a digital iPad checkout form. Wufoo was a test for us, we were looking for something that would do more than Excel and Survey Monkey but wasn't complicated and easy to use. This process has become most helpful when it comes to producing the statistics reports each month.
- Website is easy to navigate, very user friendly.
- I love that there are no limits on form creation.
- There are lots of widgets when creating reports, I think that's cool.
- Wufoo is very quick to answer customer questions.
- When data is entered, it'd be great if you could see all the entries on one single page.
- I wish there was a little more education on creating reports, I feel like I had to do trial by fire when it came to using the widgets and creating reports.
- I wish the home page (with reports, surveys) was better organized. I hate that they can't be placed in alphabetical order instead they default to the date created.
- I wish the Excel spreadsheet capability was built into the actual site.
- Sometimes it seems like there is no use for some of the widgets in the reports area.
- When I customize a survey - as far as appearance - I wish that would come across when inputting data on the back end.
Score 10 out of 10
Vetted Review
Verified User
I use Wufoo as an online form solution for capturing client data for event enrollment and as a way to allow our clients to update their contact information. Before using Wufoo, we did not have a working solution for online forms of any type. Collecting information was limited to paper methods, phone calls, or clients would just reply to emails. Using Wufoo online forms gave us a better way to collect, track, and share internally the data we needed.
- Customizable online forms that can be branded with the company logo.
- Forms can easily be embedded on a website or shared online.
- The reports and analytics tools allow you to share data with co-workers and partners.
- Wufoo forms can be integrated with other programs like MailChimp and Twitter.
- The gallery has a large collection of templates to get you started or give you inspiration.
- The theme designer feature has room for improvement, particularly in the area where you add your logo. I wish you could upload your logo from your computer rather than having to save it on Photobucket or host it elsewhere.
- The Wufoo Form Gallery is very helpful but even more templates could be added. For example, more professional templates in the invitations category that could be used for events like workshops or seminars.
March 05, 2014
Great product, easy to use and efficent
Score 9 out of 10
Vetted Review
Verified User
Used to send newsletters by the social media department, and also the events department.
- Easy to use and customize
- Great for exporting results and data
- Like the integration with Mailchimp
- Storage of contact information
March 05, 2014
Why you should try Wufoo today!
Score 9 out of 10
Vetted Review
Verified User
I used Wufoo to reduce the need for multiple "paper" forms. I worked at a school where multiple forms went out each year to parents to enroll/re-enroll their child for the next school year -- anything from parent information to signing up for lunch. By using Wufoo's form generator, we were able to reduce the number of forms sent home to parents by 90%. The best part about using Wufoo was that all the information parents entered through our Wufoo forms was downloaded to a very usable excel file which meant no more computer entry of information for our families. This reduced hours and hours of monotonous computer entry of family information (can you imagine all those phone numbers?) and dramatically reduced the number of entry mistakes. The side benefit was our huge reduction in paper usage.
- Wufoo allows you to collect information from a large pool of people
- Information collected can be viewed through the Wufoo website and/or by downloading an Excel spreadsheet with all of the information your customers have entered
- The forms were very easy to create and manipulate, and there are multiple themes to choose from
- There are handy side boxes next to each question that you can provide further information to prevent confusion or explain why you are collecting certain information, etc
- Wufoo sends you an email each time someone completes a form so you can keep track of who still needs to complete the form
- Once you get a form set-up and you like the lay-out, you can copy the form and then fill in different information for the next form
- You can make certain questions within your form mandatory
- Some of the information collected from families would not transfer well through an Excel spreadsheet (i.e. a phone number would be a string of numbers 5555555555 instead of (555) 555-5555)
- At the time we were using Wufoo, some of our families would use upper-case and some would use all lower-case with no caps when entering their information (even though we did ask them to enter all information in all caps). This created many challenges when using that information for official forms or when creating bulk address labels for families
- Because everything at a school runs alphabetically, this was something we manually would have to do once all the information had been collected and uploaded to excel
- As with any form generator, there is always going to be some clean-up on the excel spreadsheet side to make the information work for the organization's varying needs
March 05, 2014
Process Improvement with Wufoo!
Score 9 out of 10
Vetted Review
Verified User
We use Wufoo to collect marketing materials from clients in order to develop their marketing campaigns. Also, Wufoo is used to handle the tracking of customer incentives (prizes, rewards, etc).
- Easy to create/modify/manage forms.
- Paperless solution for contract processes.
- Data in central location for team to access.
- Form field options cannot handle more complex questionnaires.
- Limit of only one email address per confirmation.
- Design limitations
March 04, 2014
WoooFoo!
Score 8 out of 10
Vetted Review
Verified User
It is used as a way for all student organizations to fill out forms and surveys either before or after certain events. It is also a great way to receive feedback and allow other departments to sign up and apply for events. It's being used across several Student Life departments. It addresses the issue of mass emails and the logistics of applications
- Organization: One can easily sort the incoming forms and survey however you would like via date, name, etc.
- Feedback: Great for student organizations to provide feedback about certain events on campus and what can be done in order to improve
- Logistics: You have to fill out a page jump and order for each page which can be very confusing at times
- Simplicity: Very basic and can be difficult to understand how to add or edit certain things due to it's basicness
March 04, 2014
Wufoo a Winner in Usability
Score 9 out of 10
Vetted Review
Verified User
We utilize Wufoo for client-facing forms to collect data and ask the right questions to get started on projects for event-based needs. We also use Wufoo internally to collect information as a Suggestion Box, recapping thoughts on company events and internal fulfillment requests. In both cases, the forms help us get the right information up front to avoid miscommunication or the long email chains that result when not enough information is provided up front.
- Email routing is easy to set up.
- Easy to create and edit form questions.
- Collecting and analyzing the data collected is very easy and helpful.
- Would like the ability to reorganize the Form Manager.
- If we were able to pull together forms into folders or categories, that would be ideal.
- Ability to adjust most admin options and views.
March 04, 2014
A+ for Wufoo
Score 9 out of 10
Vetted Review
Verified User
After the marketing department for my company developed a new website, we needed a good way for departments across the company to submit feedback/changes. We use a Wufoo form and have people fill it out with all of the changes they'd like to make. It's a really simply way to upload files, photos, or just submit plain text - very versatile and it helps us get through the changes quickly.
- Flexible - there are a lot of things you can do with Wufoo with just a little bit of training
- Easy to use
- Helpful for companies of all sizes
- It's hard to just jump right in - need a little training
March 04, 2014
Wufoo pays the bills
Score 10 out of 10
Vetted Review
Verified User
We use Wufoo for a wide range of things for customers - from simple contact forms, to grocery ordering forms with branching logic and such. We primarily use it for our customers.
- Quick, easy way to build complex forms fast
- Data export is fantastic
- API is solid and we use it for some mobile apps and such as well
- Some of the Wufoo platform feels like it needs an upgrade
- The reports area is great but could stand an update / refresh
December 05, 2013
Wufoo met all our business needs at at a reasonable price
Score 9 out of 10
Vetted Review
Verified User
- Easy form building.
- Reasonably easy to build in logic.
- Email notification & data export.
- Some of the interfaces were a bit clunky when it came to re-organizing inputs, but nothing major.