Skip to main content
TrustRadius
Wufoo

Wufoo

Overview

What is Wufoo?

Wufoo is a web application for creating online forms. The tool automatically builds the database, backend and scripts needed making it easy to collect and understand data. Wufoo was acquired by SurveyMonkey in 2011.

Read more
Recent Reviews

TrustRadius Insights

Wufoo is a versatile tool that has been widely used across various organizations and industries for a range of purposes. Users have found …
Continue reading

Wufoo review for you.

9 out of 10
December 04, 2019
Incentivized
I have used Wufoo in various roles over the years. Overall, it is a simple, easy-to-use form builder with multiple uses. The free option …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Data export (30)
    10.0
    100%
  • Multiple question types (30)
    9.0
    90%
  • Themes (29)
    6.0
    60%
  • Custom logo/branding (32)
    4.6
    46%
Return to navigation

Pricing

View all pricing

Free

$0

Cloud

Starter

$14.08

Cloud
per month

Professional

$29.08

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Demos

wufoo demo

YouTube

DocVerify Wufoo Demo

YouTube
Return to navigation

Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

6.2
Avg 7.8

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.3
Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

8
Avg 8.3

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.5
Avg 8.2

Survey Administration & Security

Features related to administration & security for survey tools and data.

9.5
Avg 8.4

Survey Distribution

Features related to the distribution of surveys.

7.5
Avg 8.1
Return to navigation

Product Details

What is Wufoo?

Online Form Builder with Cloud Storage Database

Wufoo allows users to build custom online forms that they can use to collect data, payments and to automate workflows.

Wufoo Video

Wufoo - Online Forms Made Simple

Wufoo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Wufoo is a web application for creating online forms. The tool automatically builds the database, backend and scripts needed making it easy to collect and understand data. Wufoo was acquired by SurveyMonkey in 2011.

Form Builder, Zoho Forms, and Formstack Forms are common alternatives for Wufoo.

Reviewers rate Response tracking and Data export highest, with a score of 10.

The most common users of Wufoo are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(119)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Wufoo is a versatile tool that has been widely used across various organizations and industries for a range of purposes. Users have found it beneficial for streamlining processes, improving communication, and collecting data in a modern and efficient way. One of the key use cases of Wufoo is creating and managing forms for internal processes such as vacation and sick leave requests, conference registrations, and statistical reporting. By digitizing these forms, Wufoo has significantly reduced the need for multiple paper forms, saving time and reducing entry mistakes for schools and other organizations.

Another important use case of Wufoo is collecting feedback and change requests from different departments within a company. Users have appreciated the quick and versatile submission options provided by Wufoo, allowing them to easily collect files and text from various stakeholders. Additionally, Wufoo's integration with PayPal Payment has been particularly valuable for users who need to create custom ordering forms or collect payments online. The customizable reports feature has also allowed users to provide clients with monthly and annual sales reports.

Universities have found Wufoo to be highly beneficial for creating user-friendly forms, streamlining data collection, and saving time for creative services departments. The software has been utilized in schools for operations, billing, recruitment, and various applications, surveys, data collection, and updates. Not only does this make the process more convenient, but it also helps schools meet sustainability goals by reducing paper waste.

Furthermore, Wufoo has been successfully used by freelance graphic web designers to manage vendor applications and gather contact information for their clients. It has also been employed by digital marketing organizations to collect form fill-outs for clients in the healthcare industry. This showcases Wufoo's versatility as a lead generation tool across different sectors.

Overall, Wufoo has proven to be a valuable solution for organizations looking to streamline processes, improve data collection efficiency, and enhance communication across departments. Its ease of use, extensive integrations, and responsive customer service have made it a preferred choice for various purposes, including form creation, feedback collection, event registration, and data analysis.

Simple and Intuitive Interface: Many users have praised Wufoo for its simple and intuitive user interface, stating that it is easy to navigate even for non-technical individuals. The drag-and-drop functionality allows for effortless form creation without the need for extensive training.

Helpful Customer Support: Several reviewers have commended Wufoo's customer support team for their promptness and personalized assistance. Users have reported receiving clear and concise answers to their questions, often accompanied by specific recommendations tailored to their individual forms.

Wide Range of Form Options: Wufoo offers a wide range of form options and formats, including radio buttons, checkboxes, and text fields. This flexibility enables users to create forms that cater to their specific needs and requirements. Some users appreciate the inclusion of side boxes for additional information, which helps prevent confusion and provides context for the questions being asked.

Outdated User Interface: Some users have expressed dissatisfaction with the outdated user interface of Wufoo. They feel that it lacks updates and looks visually basic and boxy, comparing it to a typewriter on plain paper.

Difficulty in Customization: Users have found it difficult to customize their forms due to hidden or hard-to-find features. They also mentioned limitations in field restrictions, making it challenging to fit all the needed content within those restrictions and causing issues with field rules.

Lack of Integration Options: Several users have mentioned limitations in communicating with other software and difficulties in exporting data from Wufoo. They desire more integration options for multiple accounts, credit card gateways, as well as improvements in transferring reports to Word or Excel.

Users have provided several recommendations for Wufoo based on their experiences. The three most common recommendations are as follows:

  1. Try the free version before purchasing: Many users suggest trying the free version of Wufoo to get a feel for its features and functionality before investing in a premium package. This allows users to assess whether Wufoo meets their specific needs without any financial commitment.

  2. Explore other potential providers: While users generally find Wufoo to be a good option, many recommend exploring other potential form building and survey options as well. They suggest considering alternatives such as Google Forms or Survey Monkey, especially if simplicity is a priority.

  3. Improved customization options: Several users recommend adding more options for customization in terms of aesthetics. They believe that enhancing the design customization capabilities of Wufoo would better cater to the needs of organizations and allow for more personalized forms and surveys.

It is important to note that while users appreciate the ease of use, versatility, and simplicity of Wufoo for basic form building and gathering information, they also mention areas where the platform can be improved or suggest exploring alternative solutions. These recommendations provide valuable insights for individuals and organizations considering Wufoo for their form building and survey needs.

Attribute Ratings

Reviews

(1-25 of 64)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Wufoo has helped us maintain morale among our staff by effectively keeping track of vacation time and time-off requests.
  • Wufoo has helped us implement conferences every year, in which we have seen an increase of attendees.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Instead of having to field 10 emails requesting tickets, we now use Wufoo forms and have the data in an easy-access report. This significantly reduces the likelihood of one of the emails getting lost or overlooked in a crowded inbox.
  • We have used Wufoo to easily collect contact information from new attendees in order to further engagement.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It provides an inexpensive way to collect data from constituents.
  • The copy and replace feature makes it simple to use existing information to create new surveys, and it saves time.
page V | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Positive for us: This software has saved us many, many hours and helped us systemize our business.
  • Positive for our clients: This software has saved THEM many, many hours and helped us better understand their audiences or demographics when we wanted to know more.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • ROI for sure - despite the high cost. We have wasted so much time trying to find online forms that are easy to manage.
  • We spend a lot less time with paperwork in the onboarding process, thanks to the Wufoo forms we have created.
Kate Knight | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Positive impact - much better organization in my company than prior to using Wufoo.
  • Positive impact - helping my company "come into the 21st century" in a user-friendly way to integrate technology into our program.
  • Positive impact - created less paper waste for the company.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • For my team we immediately felt that Wufoo was worth the money. The turn around times for our surveys increased significantly!
  • We are able to keep better candidates in play early on compared to before because of how simple it is to return a questionnaire and survey.
  • For any non-profit business Wufoo gives additional discounts on top of their already low prices, so I would have to say the investment for any company who uses surveys or questionnaire is instant.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Wufoo has had a positive impact on our marketing department by allowing us to create and deploy forms on our websites and landing pages with significantly increased efficiency and speed.
  • Wufoo has also had a huge impact in reducing our reliance on IT support to build and deploy forms to our websites.
  • Wufoo has also empowered our marketing team to be able to try and solve our business problems through tons of integrations between Wufoo and other 3rd party systems (such as Salesforce and Zapier).
Jillian Straw | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It has managed to organize hundreds of hot leads so that they are easy to contact
  • When our parameters changed for who qualified, it was easy to change the information provided in requests.
  • Creating surveys for our current clients was easy and straightforward.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Wufoo has given us the ability to gather countless amounts of feedback from our customers. This has lead to many improvements to our products and our site.
  • We spend far less time asking our customer service team to reply to a customer question since the entire customer service team is copied on any specified Wufoo form.
Justin Roodman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • We use Wufoo to determine if users have technical issues with our platform. This doesn't really produce ROI in our case, but it's necessary to understand our user experience and maintain the platform.
  • We formerly used Wufoo to garner user feedback as we were building the platform. This helped us in understanding what kinds of content users liked in general vs what they didn't.
December 19, 2018

Wufoo Review

Alek Babaa | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • We use Wufoo a lot for our healthcare clients that are looking to collect more information about their potential customer. This has allowed us to have great success with our healthcare clients, and has become one of our major areas of revenue for our company.
December 02, 2018

Woo Hoo for Wufoo

Debbie Gillum | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Helped us grow our businesses
  • Helped us reach people who didn't want to call, preferred to fill out a form online
  • Provided us with more data to use for future marketing
  • Allowed us to collect customer data to better influence our marketing strategy
Justin Moore | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Gives clients quick and easy forms to fill out - increased satisfaction due to ease
  • Our department often has to follow up with clients after submitting their forms
  • We use Wufoo to schedule campus visits - this is where the form is found lacking most of us. We would love for a calendar feature to be able to block out certain dates or redirect before a form is completed.
Return to navigation