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Xactly Incent

Xactly Incent

Overview

What is Xactly Incent?

Xactly Incent is a software solution that allows companies to design, automate and manage incentive compensation—from the simple to the complex—and align seller behavior with revenue goals. With Xactly Incent helps customers to reduce time spent on plan administration, realize…

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Recent Reviews

Great Enterprise Solution

7 out of 10
December 30, 2023
Xactly has the abiltiy to process mass amounts of data in an incredibly fast amount of time. No knowledge of programming is needed and it …
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Xactly Incent Review

8 out of 10
December 22, 2023
Incentivized
Xactly Incent is being used by all of the Sales and Commissions organizations. Addresses visibility to bookings/attainment for the Sales …
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Works as promised !

10 out of 10
December 19, 2023
Incentivized
Manager for Sales Compensation and the administrator of Xactly Incent reports to me.

Provides access to close to real-time incentive data …
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Xactly right!

8 out of 10
December 14, 2023
Incentivized
We use Xactly Incent to help our team calculate commissions for our sales reps and managers globally. We're able to apply various exchange …
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Xactly Incent Review

7 out of 10
December 14, 2023
Incentivized
Xactly Incent gives us to the power to show our sales and commercial staff the precise list of contracts and amounts counting toward their …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 27 features
  • Sales compensation plan creation (79)
    7.5
    75%
  • Sales compensation process automation (77)
    7.4
    74%
  • Personalized dashboards (79)
    7.3
    73%
  • Complex sales crediting (74)
    7.1
    71%

Reviewer Pros & Cons

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Video Reviews

1 video

Xactly Incent Review: Manages Compensation Without Having To Put In Manual Tracking Work
02:31
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Pricing

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What is Xactly Incent?

Xactly Incent is a software solution that allows companies to design, automate and manage incentive compensation—from the simple to the complex—and align seller behavior with revenue goals. With Xactly Incent helps customers to reduce time spent on plan administration, realize higher quota…

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Xactly Incent Self-Guided Product Tours (Form Fill)

www.xactlycorp.com
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Features

Analytics and Reporting

Dashboards and scorecards for KPI monitoring and benchmarking

8.6
Avg 9.3

Sales ICM

Features around incentive compensation management for sales

7.1
Avg 8.6

Sales Gamification

Features related to gamifying sales operations.

8.1
Avg 9.0
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Product Details

What is Xactly Incent?

Xactly Incent is a software solution that allows companies to design, automate, and manage incentive compensation—from simple to complex—and align seller behavior with revenue goals. Xactly Incent aims to help customers to:


* Reduce time spent on plan administration

* Realize higher quota attainment

* Eliminate payout errors and increase payout accuracy

* Drive better performance with commission visibility


With its integrations, companies can combine compensation data from CRM, ERP, HCM, and other critical business systems in existing stacks to provide a holistic view of program effectiveness.


Xactly’s Intelligent Revenue Platform brings together operational and intelligence capabilities, enabling users to align plan, design, manage, incent, and forecast functions into one cohesive platform. Its ability to integrate Xactly Incent across the broader revenue engine enables users to make strategic decisions with revenue data.


Other solutions include Xactly Forecasting, Xactly Extend, and Xactly AlignStar.

Xactly Incent Features

Sales ICM Features

  • Supported: Sales compensation plan creation
  • Supported: Complex sales crediting
  • Supported: Sales compensation process automation
  • Supported: Incentive auditing/regulation compliance
  • Supported: Sales compensation dashboards & forecasting
  • Supported: Incentive modeling
  • Supported: Agile incentive strategy
  • Supported: ICM mobile visibility

Sales Gamification Features

  • Supported: Sales rep view

Analytics and Reporting Features

  • Supported: Personalized dashboards

Additional Features

  • Supported: Flexible compensation plan design: Create and manage any type of commission plan with reusable elements like rules, quotas and rate tables.
  • Supported: Reporting and customizable dashboards: Over 100 out-of-the-box reports and personalized dashboards to track sales and plan performance.
  • Supported: Plan document and workflow management: Configure, track, and manage compensation processes.
  • Supported: Sales rep and manager dashboards: Increase rep productivity and trust with on-demand visibility into their commissions and payouts.
  • Supported: Incentive statements: Detailed incentive statements for transparency and visibility at the individual or team level.
  • Supported: Commission estimator: Where a team can see how much they can earn based on opportunities.
  • Supported: Incentive plan summaries: Provides reps with a holistic view into their individual plans with summaries that include plan quotas, commission rates, and SPIF programs.
  • Supported: Data integrations: Integrate with CRMs, ERPs, or HCMs, like Salesforce, Microsoft Dynamics and Netsuite
  • Supported: API connector
  • Supported: Single Sign-on (SSO)
  • Supported: Analytics
  • Supported: Multi-currency
  • Supported: Prior period processing: Allows for reprocessing prior periods to generate retroactive adjustments to results.
  • Supported: Advanced search capability: An optimized search designed for large data sets that allow downloading of all result types.
  • Supported: Modern user experience: Administrators can easily navigate through simple and visually enhanced designs.
  • Supported: Data integrations: Integrate with CRMs, ERPs, or HCMs, like Salesforce, Microsoft Dynamics, and Netsuite.

Xactly Incent Screenshots

Screenshot of Admin Dashboard: A quick snapshot into the overall performance of current compensation plans and Incent instance.Screenshot of Admin View of Quotas List and Dashboard: See and manage all quotas for teams.Screenshot of Admin View of Pay Curves: Adjust pay curves for reps based on set thresholds, quota attainment percentages and multiplier rates and then use those to build out commission rules.Screenshot of Admin View of Profiles List and Drilldown: Provides a comprehensive snapshot of payees’ details for streamlined reviewing and a detailed view of any payee in the system.Screenshot of Rep Dashboard: Increase rep productivity and trust with on-demand visibility into their commissions and payouts.Screenshot of Rep View of Incentive Estimator: Where teams can see how much they can earn based on current opportunities.

Xactly Incent Video

Xactly Incent lets users design and automate compensation plans, to drive profitable business, build more resilient revenue, and get sales reps back to selling.

Xactly Incent Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, Spain, China, France, Germany, Brazil, Italy, Japan, Mexico, Russia, South Korea, Taiwan, Sweden, Netherlands, Norway, Canada, Poland, Slovakia, Czech Republic, Australia, Brazil
Supported LanguagesEnglish, Spanish, Chinese, French, German, Portuguese, Italian, Japanese, Spanish Russian, Korean, Traditional Chinese, Swedish, Dutch, Norwegian Bokmal, Polish Slovak, Czech

Frequently Asked Questions

Xactly Incent is a software solution that allows companies to design, automate and manage incentive compensation—from the simple to the complex—and align seller behavior with revenue goals. With Xactly Incent helps customers to reduce time spent on plan administration, realize higher quota attainment, eliminate payout errors and increase payout accuracy, drive better performance with commission visibility. With its integrations, companies can combine compensation data with CRM, ERP, HCM and other critical business systems in existing stacks to provide a complete view into program effectiveness.

SAP Sales Cloud, Anaplan, and CaptivateIQ are common alternatives for Xactly Incent.

Reviewers rate KPIs highest, with a score of 8.5.

The most common users of Xactly Incent are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(397)

Attribute Ratings

Reviews

(76-100 of 268)
Companies can't remove reviews or game the system. Here's why
March 28, 2023

Outstanding tool

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Xactly in order to have a complete and detailed monitoring of your performance in terms of sales and MBO. It is really useful because it gives you, at a glance, a clear and deep picture of your achievement status and your day-by day progress. I know there are many different other similar tools but I think Xactly is really complete.
  • Completeness
  • Maths behind your achievement
  • Details accuracy
  • Sourcing data not always promptly updated
  • Nothing else
  • Nothing else
I experienced Xactly only Sales performance monitoring and compensation and I think it is a perfect fit. I don't know if it works already well in terms of forecasting but I think it is an efficient platform to work on.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It helps us to record and view our commissions gains at the present month and pasts months. We can track per month our performance. It is a easy to use platform that is connected to salesforce. It saves time. It helps me to motivate my self through the month. Great tool to monitor performance. Will continue to use it!
  • Graphics
  • Timeline
  • Conect with other apps and softwares
  • more graphs
  • proyections
  • include taxes
Monitor performance. Each month I can see my progress through the weeks. Know which exact accounts are the ones I was able to booked for future sales. It also helps me to know my past performance. It is easier to have talks with my manager regarding my KPIs. Great app.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our entire company relies on Xactly Incent to track our performance against annual goals and quotas. With Xactly Incent, we can see how we are doing toward our goals and rewards throughout the quarterly and years, and we use it to manage and adjust our daily actions to reach our business objectives. Xactly Incent makes it easy to track and calculate monthly sales, quickly process payments, and give weekly incentive statements to sales representatives. It made our sales team's commissions more transparent and more accessible for them to follow daily, all while reducing the amount of time and work we'd otherwise have to spend manually calculating commissions in Excel.
  • design
  • automate
  • Sales compensation process automation
  • Sales compensation plan creation
  • Connect Integartion
  • Analytics report
  • Case Management through Xactly
Detailed incentive statements for transparency and visibility at the individual or team level. The holistic view into their individual plans with summaries that include plan quotas, commission rates, and SPIF programs.
March 27, 2023

Xactly magic

Alok Tanksali | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Xactly incent for sales commission calculations. Xactly helps in reduction of time for processing of commissions and reduction in error rate Vs excel calculations which is very time consuming and can increase error rate. Xactly is an easy tool for configuring sales comp plans and very good in terms of visibility of sales commissions calculated and paid to sales rep.
  • Smooth calculation of commissions within half an hour to 1 hour
  • Good Incentive statement reporting
  • End to end visibility from orders to commissions paid
  • Easy to config sales comp plans
  • While document routing there is an option of "Skip" the person records for whom we do not want to route but instead if we can have a select all option and then we can just untick the person records that we do not want to send
  • It will be great if we can have a count of records shown for each month while updating lookup tables
Best suited for software IT companies selling any software product.
December 26, 2022

Great system!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We decided to implement Xactly Incent to house all of our compensation (comp plans, variable comp, statements, etc.) all in one place and have a tool to eliminate human error. In the past, we have 5 separate areas using excel sheets which lead to a lot of errors, and switching to Xactly Incent has eliminated those errors.
  • Training - there is a learning curve to this software, but Xactly Incent provides many tools and courses to learn the program efficiently.
  • Reporting - The analytics reporting function is great to make custom reports that fit your company's needs,
  • Deployment - when we were going live, everything was well documented and planned out.
  • Response Time - opening a support ticket to get help can take anywhere from 24-72 hours to get a response back, and sometimes you just need help right away. There is no number to call into for that kind of help.
  • Process Time - opening and closing months seem to take 30+ minutes which bogs down the system.
Xactly Incent is a good tool once you learn the ins and outs of it.
Jared Wacht | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Xactly Incent is used by the Sales Org for the reps to see their current commissions and compare to the data in Salesforce.
Our finance team manages the content in it and my SF Support team is who manages the package and it's integrations.
This setup helps reps adjust any opportunities that could be missing from the tool ahead of QE. I'd say we adjust a few opps each month because of a small data issue found during these comparisons.
  • commissions management
  • integrate with SFDC
  • speed
Compensation review and management in Salesforce. Our comp team uses the tool and likes it very much. We used to have another competitor and switched away from that as this tool works much better but still could use speed improvements. The tool is well suited for any org that uses Salesforce and wants the commissions piece to integrate.
Score 6 out of 10
Vetted Review
Verified User
We use Xactly as the source of truth for Sales compensation. We track our quota attainment and respective payouts against targets through Xactly.
  • Shows Quarterly and Annual Attainment
  • Source of truth for quota at large orginzation
  • Xactly is often doing product updates with downtime
  • Difficult to drill into specifics and understand sales 'pay curve'
Xactly does the job it says it will but that is about it. It provides a source of truth for sales compensation and deals closed, however, there are no unique features like graphs for pay curve (accelerators and decelerators) or interactive features to better understand potential cycles within ones own business.

There aren't many product updates -- you basically are getting a slightly more detailed and official GSheet.
Score 9 out of 10
Vetted Review
Verified User
Xactly Incent solves our problem of timely processing of sales commissions on a monthly basis. From analytics to pod messages, we use it for reports to sales, finance, HR, and operations. The software and interface is easy to use and understand as well as the rules when you need to either make quick changes or updates to existing rules. Documents in Xactly Incent are easily routed to the appropriate sales hierarchy for plan review and acceptance.
  • Processing commissions is easy
  • Administration is very easy to learn and pickup
  • Rules are easily configured or updated
  • Reporting is essential and analytics does a great job
  • Some tabs or categories can be provided for read only access but not all functions
  • Deleting hierarchy versions can be a bit confusing
Xactly Incent works well with small to large-scale companies. It has the capability to logic in the rules that can be built to handle complex sales plans and components. Like with all implementations, Xactly Incent works best when you know what your reporting and business needs are prior to implementation, with that, you can build and put as much details into Xactly Incent for reporting needs after. It is great for a small team to handle as it is very easy to learn the basics for users and administrators.
Daniel Dammerman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use it to report and monitor closed sales, commissions, quota attainment, SPIFFS, and all related information
  • Provides comp reports that make sense of complex comp plans
  • Enables me to easily slice/dice sort reviews to view month, YTD, recent, etc
  • My company "cheats" and sometimes manually just dumps things into a SPIFF bucket, I feel the Xactly tool could provide more flexibility to enable custom comp buckets
Can review months in progress to ascertain my running commission and forecast what my paycheck will be
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I mainly use Xactly to understand my commissions coming in from the previous month and to confirm I’m compensated correctly. In addition, it helps show my commissions earned throughout the year. I also use Xactly to track my performance throughout the year and quarter against my quota. I also sign any variable compensation reports within Xactly.
  • Break down Commissions
  • Understand % to quota on a monthly, quarterly, and yearly perspective
  • Reviewing and signing internal documents
  • The UI looks a bit dated
  • There seems to be certain data that’s redundant around commissions, steepening the learning curve
Positions where variable compensation occurs, and a need to track your real-time performance against quota.
Score 9 out of 10
Vetted Review
Verified User
We use Incent for about 250 users currently. It is fantastic for usability and it covers many different aspects of our organizational needs. The profiles and user setup are very efficient and can be linked to your company's HRIS. The software connects to your source system and can pull your order information directly into Xactly.
  • User interface.
  • Admin support and community portal.
  • Plan design and rule development.
  • workflows and document pathing is not straightforward
  • bonus rules
  • remove information that is not up to date from the community portal
Xactly is fantastic for our growing organization. It has many features that we continue to uncover. It works very well for us because it integrates into our source system so that we do not manually upload orders, only if adjustments need to be made. End of month is fairly smooth with Xactly and it can integrate with HRIS for user setup and terminations.
Score 10 out of 10
Vetted Review
Verified User
We use Xactly Incent within our organization to process commissions for our sales reps, as well as allowing them to drill into their sales performance each month. The product provides a site that allows the users to view their performance anywhere in the world, which is nice when they are on the road so much.
  • Integration of data into the Xactly Incent system is easy and straight forward.
  • The community portal is extremely helpful. You will be able to find answers to any question you have.
  • The product performs well for everything we use it for.
  • The interface does look old.
  • There is a little bit of setup needed to get everything set, like for a rebrand.
Xactly Incent is great for a sales organization that needs to track revenue and gives out commissions. It is easy to add users, titles, quotas, and hierarchy in order to stay on top of changes within the organization. I'm not really sure what else the software is used for, as my organization only uses it for this purpose. I could see how it might be a little bit of a pain to setup from nothing, if you needed a full reset or were starting from zero.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We used Xactly Incent and Analytics to manage sales incentives (quotas, stretch goals, base and kicker commissions, cross-sells, and other forms of incentives) within our organization. We had 4 business arms and the largest one within the US incorporates about 100 people and half of them were in our sales teams. With 2 managers having about 40 DRs with multiple “plans” within Xactly with attainment logics.
  • Calculating group plans for managers who didn’t get quotas but received revenue as a percentage of their DRs earnings
  • Using logic to differentiate different commission structures by product
  • Nullifying product commissions even if they generate revenue for those that do not qualify for commissions
  • Having proper org charts and detailed information on license types
  • It could have better ways to edit plans
  • Breaking quotas requires a monthly calculation instead of the system automatically pre-populating it after receiving the annual quota amount
  • Breaking the system between analytics and Incent
For all sorts of organizations that are trying to do away with on-sealable excel files and automate commission distribution practices. It can also house boilerplate documentation and execute approval processes so organizations with multiple managers like within consulting could do well with tools like Xactly Incent to compensate their staff
Score 9 out of 10
Vetted Review
Verified User
Incentivized
My company switched to Xactly Incent after running into contractual issues with our previous compensation software. They have been rolling out our implementation in phases. They were able to start our initial implementation very quickly, allowing us to avoid the need to manually calculate commissions when our previous software was shut off at the end of 2020. We currently use it for commissions and bonuses for our sales teams and are working towards expanding functionality to include bonuses for technical resources and sales SPIFs.
  • The team we have been working with at Xactly Incent has been fantastic. They have been able to efficiently translate our needs into functional design in Xactly and have been very quick to fix any issues that we have uncovered. Additionally, they have been very responsive to feedback and suggestions.
  • The analytics module offers a lot of flexibility for building out additional reporting and complements Xactly Incent very well. It is relatively easy for someone with moderate technical ability to pick up.
  • Xactly Incent does what we need in terms of commissions and bonuses. Results are accurate and are able to be processed daily in a reasonable amount of time.
  • Xactly Incent offers a wide variety of training on all of their different modules, including incent, analytics, and connect, allowing a high degree of flexibility if a business wants greater control over their configuration.
  • Xactly Incent was built with monthly and quarterly periods in mind. A business that uses a weekly or bi-weekly cadence for commissions requires a more customized implementation and will need to use analytics reports to supplement the built-in reporting.
  • Maintaining it can be clunky. There are many places where it feels like it could be more streamlined. For example:
  • *We needed to create copies of all compensation plans for 2022 even when there was no change to the plan configuration.
  • *When working with the hierarchy, there is no way to upload a small set of records to add to an existing version. Either the full hierarchy needs to be re-uploaded, or each record needs to be added manually.
Xactly Incent works best for a business that calculates compensation on a monthly and/or quarterly cadence. They'll do a great job of making the weekly or bi-weekly cadence work, but it will still feel like you're operating outside what the system is meant to do.
Score 7 out of 10
Vetted Review
Verified User
Xactly is used to issue commission plans and calculate credits and commission against those issued plans. Plan types are varied ~35 versions across ~800 users. Xactly gives end-user access to statements and transparency to commission calculations which can be tied back to source system data, allowing reps to spend less time reconciling data and more time selling.
  • Processing large quantities of data in a short space of time against a set of specific rules.
  • Ensuring accuracy and consistency of data across large volumes of calculations.
  • Giving end user visibility as soon as data is processed.
  • Allowing users to raise queries directly in the system.
  • Give advance notice of roadmap deliverables. eg expected in 6-12 months.
  • Provide ability for users to append screenshots to queries made via the application.
Xactly is well suited to large, complex data sets whereby many different plan structures and rules are in place. As long as a rule can be written, Xactly can calculate commission based on data inputs faster and more accurately than other methods. The Analytics suite is less user intuitive than other systems and could benefit from some development and user input to unleash the full potential of this feature.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it for sales, sale engineer, SDR, PS, and CS commissions. Our comp plans can be complicated and there are several components to keep track of for each. We're solving for paying commissions accurately and providing visibility into how commissions are calculated. We also have spiffs added in the middle of the year.
  • Integrating SFDC fields into xactly
  • Comp plan distribution approvals and alerts
  • There is no integration back to SFDC for reporting in dashboards
  • There is not AI to alert when something looks incorrect (very large or no payment)
It's well suited if for medium complexity, finance or ops driven commission calculation. It works well when customers have a Salesforce admin as well to create the fields and formulas needed in SFDC to make the xactly implementation easier for the admin.
Score 9 out of 10
Vetted Review
Verified User
Xactly Incent offers many programmable options required to design complicated and unique commission plans and calculate commissions automatically. The customer service team responds promptly to inquiries, and the case portal used to contact their team helps you track any issue from beginning to resolution. It is time-saving and helps us to reduce manual calculations for commission bonuses and other incentives. With Xactly Incent our team can be more productive and mitigate any risks or human error. Xactly Incent also helps sales reps to have visibility of their monthly commissions earned through their incentive statement.
  • Calculate unique and complex commission plans automatically.
  • Gives visibility to Salesforce of commissions earned with supporting detail.
  • The amount of storage for revenue data is great and uploaded quickly into the system.
  • Availability to edit a user's email address.
  • Exporting a list of profiles.
Xactly Incent offers many programmable options required to design complicated and unique commission plans and calculate commissions automatically. The customer service team responds promptly to inquiries, and the case portal used to contact their team helps you track any issue from beginning to resolution. The only complaint I would have about Xactly Incent is the unavailable feature to edit the address in a user's profile. Also, the capability of exporting all of the user profiles to excel would be a huge win, but it is not currently available.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Xactly Incent [is] used across several lines of business [including] globally, to facilitate sales compensation admin (governance, payouts, compliance), etc.
  • Incentive dashboards
  • Data processing and reliability
  • Analytics
[I] have only been using Xactly Incent for 1-2 months. [My only] experience was during implementation [so I am] not yet capable of answering this [yet].
November 11, 2021

Beats Spreadsheets!

Scott Haidarian | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We currently use Xactly for our whole Sales organization. We have just launched the system at the beginning of our fiscal year and we have successfully added 3 out of our 7 Sales departments into the tool. It's been the best thing to happen to our organization regarding compensation. Our success rate is high and our Sales teams love the interface. Previously, I was calculating commissions out of a Google spreadsheet; and while working on numbers manually can be easier to adjust, it was costing me my time to work on other tasks. Xactly helped me better my time management and prevented mistakes that I would make on a spreadsheet. I would always recommend Xactly to anyone who is dealing with complex compensation models. It's no wonder they are a top leader in their field.
  • Provides a detailed drilldown of the deals Sales reps close and their commissions for deals
  • Provides clean dashboards and reports from the Analytics section that provide us real time data
  • Syncs with our Salesforce instance to automatically load orders without us having to add anything manually
  • Interface seems a little outdated
  • Many tabs that can be reduced since many of them point in the same direction
  • Adjustments to orders can be a little complex (should be as easy as manually adjusting an order in a spreadsheet)
It has everything you need in a commission tool (and more). You get detailed reports that you can share to payroll and accounting, Sales Reps and managers can see all their closed deals in one window, and you can sleep at night knowing you do not need to provide over 50+ commission statements to people. Talk about getting your time back.
Although it's a great tool, it can always use improvements. It needs to be more modernized to how competitors are dishing out their compensation tools. It's really the tool you need for simple and accurate commissions for your organization.
November 11, 2021

Sales rep thoughts

Score 6 out of 10
Vetted Review
Verified User
Incentivized
For sales commissions and calculations of monthly numbers
  • Shows monthly sales numbers
  • Calculates commissions
  • shows history
  • has yearly payout info
  • hard to figure negative commissions
  • needs to show calculation
  • get confusing when there are negatives taken out
It works well showing numbers on a monthly basis but when figuring commissions when on a yearly plan paid out monthly it gets confusing because there are changes during the year on where you are percentage wise.
Score 7 out of 10
Vetted Review
Verified User
Xactly is used by our US and International sales team members. We also warehouse bonuses which are calculated externally to have a one source location.
  • Easy to upload batches.
  • The admin can perform certain processes without waiting until process cycles occur.
  • User can easily access the system.
  • Setting up calendars so that they appear on the Analytics reporting needs to be improved, There are entirely too many steps in this process and I always have to have the Support team assist with this process.
  • Needs to have a method so if one rep in a batch has an error, you do not have to remove, re-upload, and process the entire batch.
  • It would be great if actions taken would have immediate updating to the various reports, so you are not waiting on the 2 hour processing to occur to see the results.
If an organization does smaller batch processing and there transactions are not complex, I think Xactly would be the perfect choice, however the more complex the compensation plans are, I seem to run into issues setting them up in Xactly.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Xactly Incent is currently being used by our company to manage our global commissions process. There is one central team that maintains the people records, and a few individual teams across the globe that process the commissions portion. On a monthly basis, these teams upload the company's results and utilize Incent to calculate commission payments for our sales employees. Because of Incent, we are able to customize plans for our individual sales teams, which makes processing these commission payments a lot easier.
  • Intuitive interface for sales people.
  • Ability to customize sales plans.
  • Helpful customer service team.
  • Ability to propose new ideas and have them be implemented.
  • Ease of creating/customizing new plans.
Xactly Incent is a great tool for large companies with complex sales plans, large amounts of data, and companies with a large populations of sales employees. Once a sales plan is established in Incent, the tool makes is easy to process commissions on a routine basis.
DeWayne Allen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have used and implemented Xactly Incent internally and at customers to calculate and report on sales activity as well as revenue for our sales team, and Professional Services. [Xactly] Incent was used to manage scorecards and rankings for our sales leaders, and project teams. Professional Services and Sales use it to understand their pay requirements, while finance and sales ops use the analytics to drive better decisions for our leadership and customers alike. In most cases sales ops, sales and finance teams all use Xactly Incent because of the sharing of unified data. Customers have gone from inaccurate disjointed spreadsheets to global views providing the insight to better manage their business.
  • Comprehensive analytics and reporting.
  • Troubleshooting and managing formulas.
  • Complete and accurate calculations.
  • Rationalization of analytics and reports.
  • Real-time dashboard updates.
  • Modeling can be confusing.
Xactly Incent does a great job when it comes to calculating commissions and the attainment of goals. Xactly [Incent] is by far the most comprehensive based on my years of experience deploying and using the product. It is so much easier to use than others we have deployed. Xactly [Incent] is great for larger companies or companies that have complex sales plans that require customization for your company's specific needs. It may not be well suited for smaller companies that don't have sales plan complexities or that can be handled by Excel spreadsheets or a simpler software.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Xactly has been a fantastic commission system, with its flexible nature and clear dashboard and reporting. It is the backbone of our commissions and incentive system for both management and for users.
  • Dashboard.
  • Estimating commissions.
  • Clear reports and statements.
  • Improved mobile functionality.
[I recommend Xactly Incent for] enterprise-scale [businesses] and supporting growth. I think it is the premier solution if a company can afford it.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Used to track sales incentives across all sales teams. It is providing more visibility to payout for transparency and trust in the commission payments.
  • Keep multiple years of historical incentives.
  • Detailed line items for targets.
  • Monthly summary.
  • Ways to see supporting information.
  • Simplify the information with smart callouts on what lines are most important.
  • Better support for the browser "back" button.
  • Way to ask questions of managers about specific numbers or an annotation function for explanations.
  • Clearer explanation of number or ways to hide unnecessary data by role.
Xactly provides much more accountability and transparency than other tools or just lists in spreadsheets. However, without explanation of the rows or extensive training, it can be frustrating to try and understand why some numbers are set in various ways. There should be more support for managers to link or explain individual fields in Xactly rather than forcing users out to basic documentation. Unfortunately, the tool still does not encourage conversation and forces screen-sharing for live conversations with management to determine why numbers are as set in Xactly. Especially in the Covid era where many are remote 100% of the time and don't have face-to-face with management, it would be great to have a better interaction function.
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