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InsideSales Playbooks

InsideSales Playbooks
Formerly XANT Playbooks

Overview

What is InsideSales Playbooks?

InsideSales Playbooks (formerly XANT Playbooks) aims to help SDRs and AEs quickly build closeable pipeline, by helping salespeople get a hold of more of the right people. InsideSales.com uses their A.I.-platform called Neuralytics to target likely buyers combined with their…

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Recent Reviews

TrustRadius Insights

Playbooks by InsideSales.com is a valuable tool used by various departments and organizations to streamline sales processes, enhance …
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Game Changer

10 out of 10
April 12, 2019
Incentivized
Playbooks is being used by the Sales department to keep track of cadence and make it easier to keep track of accounts that come into our …
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Playbooks 101

6 out of 10
March 19, 2019
Incentivized
We are using Playbooks as a cadence account management tool. This allows representatives in my position to monitor and manage the accounts …
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Playbooks is great!

9 out of 10
March 18, 2019
Playbooks has been implemented across all sales divisions at Groupon. It is addressing the issue of tracking your own cadence and allowing …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is InsideSales Playbooks?

InsideSales Playbooks (formerly XANT Playbooks) aims to help SDRs and AEs quickly build closeable pipeline, by helping salespeople get a hold of more of the right people. InsideSales.com uses their A.I.-platform called Neuralytics to target likely buyers combined with their cadence engine to…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.insidesales.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is InsideSales Playbooks?

InsideSales Playbooks (formerly XANT Playbooks) aims to help SDRs and AEs quickly build closeable pipeline, by helping salespeople get a hold of more of the right people. InsideSales.com uses their A.I.-platform called Neuralytics to target likely buyers combined with their cadence engine to help sales reps consistently engage all of their prospects in a personalized way.

Just like Waze from Google helps drivers get to their destination quickly based on the data from other drivers, Neuralytics uses the collective knowledge of the Insidesales.com user base to help build the sales pipeline quickly. For example, Neuralytics can reveal phone number or email address for a prospect is best, or the best time to call or email, based on the experience of others. Predictive Playbooks uses Neuralytics to gives sales reps an edge over their competition.

The Cadence engine works for small or large teams, global teams, and international calls. The product also conveniently syncs all activity data back to your CRM. Since sales reps only spend 18% of their time in CRM, it also works outside a CRM, wherever salespeople work.


InsideSales is an Aurea company, since the August 2021 acquisition.

InsideSales Playbooks Features

  • Supported: LocalPresence
  • Supported: Email Tracking
  • Supported: Email Templates
  • Supported: Browser Extension
  • Supported: CRM Sync
  • Supported: Rep Dashboard
  • Supported: Reports
  • Supported: VoicemailDrop
  • Supported: Appointment Scheduling

InsideSales Playbooks Screenshots

Screenshot of Playbooks DashboardScreenshot of Editing a RecordScreenshot of Creating an EmailScreenshot of Adding NotesScreenshot of Scheduling a CallScreenshot of Viewing Task List

InsideSales Playbooks Integrations

InsideSales Playbooks Competitors

InsideSales Playbooks Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal, North America, South America, Europe, Asia
Supported LanguagesEnglish

Frequently Asked Questions

Outreach and Salesloft are common alternatives for InsideSales Playbooks.

Reviewers rate Usability highest, with a score of 3.3.

The most common users of InsideSales Playbooks are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(157)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Playbooks by InsideSales.com is a valuable tool used by various departments and organizations to streamline sales processes, enhance productivity, and improve overall performance. Users have found that Playbooks effectively addresses issues of reps not reaching out to accounts for extended periods, providing a game-changing experience. Its powerful features allow users to track cadence, manage accounts in the pipeline, and see exactly which accounts to call or email each day, resulting in improved efficiency and higher conversation rates. With Playbooks, sales reps can focus on prospects and use their time efficiently as it automatically researches who to contact and provides next steps for effective outreach. Additionally, the software integrates seamlessly with CRM systems, email marketing platforms, and other tools such as Salesforce, Gmail, Yesware, making it a comprehensive solution for managing prospecting activities and organizing contact with prospects. By automating tasks and providing clear visibility into activities within Salesforce.com, Playbooks enhances time management, increases dials and sales, and overall improves productivity. Moreover, Playbooks is highly regarded for its ability to simplify outbound prospecting, streamline communication channels like calls, voicemails, emails into a cadence timeline, and provide relevant information about customers. It has been successfully implemented across sales teams in various industries including commercial, public sector, and inbound sales departments at organizations like Groupon and Granicus. Users appreciate that Playbooks eliminates busy work while keeping everyone on track and more organized throughout the sales process. Overall, users highly recommend Playbooks for its ability to increase productivity, manage time efficiently automate tasks effectively provide valuable insights into prospect activities.

In summary:

  • Streamline Sales Processes: Playbooks allows users to track cadence and manage accounts in the pipeline effectively.
  • Improved Efficiency: Users can see exactly which accounts to contact each day for improved productivity.
  • Enhanced Outreach: Playbooks addresses issues of reps not reaching out to accounts for extended periods by creating next steps on when and how to reach out to merchants, resulting in higher conversation rates.
  • Time-Saving Automation: The software automatically researches who to contact, saving time and serving as an efficiency tool.
  • Seamless Integration: Playbooks integrates with CRM systems, email marketing platforms, and tools like Salesforce, Gmail, Yesware to streamline prospecting and improve overall productivity.
  • Simplified Outbound Prospecting: Users find Playbooks helpful in outbound prospecting, validating email addresses, and responding to inbound inquiries. It streamlines communication channels like calls, voicemails, emails into a cadence timeline.
  • Valuable Insights: Playbooks provides valuable information about customers, helping users stay informed and make data-driven decisions.
  • Increased Sales: Users have seen improvements in their sales process and efficiency after implementing Playbooks, resulting in a spike in key performance indicators and increased pipeline opportunities.
  • Comprehensive Contact Management: Playbooks helps users establish a comprehensive contact cadence when engaging new prospects, ensuring that accounts are not lost and tasks are not forgotten.
  • Improved Organization: It keeps everyone on track, more organized, and helps manage cadence effectively. Users appreciate that it simplifies the contact process and helps manage prospective customers efficiently.
  • Enhanced Record-Keeping: Playbooks logs calls, emails, and activities with prospects, allowing users to keep track of their outreach efforts and maintain a clear view of activities within Salesforce.com.
  • Productivity Boost: The software is highly regarded for its ability to increase productivity, save time, and provide relevant information about customers. It helps users focus on sales rather than administrative tasks.
  • Targeted Outreach: Playbooks is being tested as a targeted outreach marketing solution for multi-touch emails and calls to reach both new and existing opportunities.
  • Streamlined Prospecting: Users leverage Playbooks to automate tasks in calls and email marketing, saving time and integrating with Salesforce for seamless data entry. The dialing platform within Playbooks allows users to start activities directly from Salesforce and receive notifications of client activity.

In conclusion, Playbooks by InsideSales.com is a powerful tool that revolutionizes sales processes by addressing issues of communication gaps, improving efficiency, enhancing organization, increasing productivity, providing valuable insights, and streamlining prospecting efforts. Users across various industries have experienced significant improvements in their sales outcomes after implementing Playbooks. The software integrates seamlessly with other tools such as CRM systems and email platforms to provide a comprehensive solution for managing prospecting activities effectively.

Attribute Ratings

Reviews

(51-75 of 127)
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March 01, 2019

Groupon Review

Sean McCormick | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
It is well suited for the whole play in general. Being able to go through my day and do all of step 1 or all of step 3 and doing them together makes it easier. Being able to do all my calls for one step or all my emails makes my day go a lot smoother.
Paige Borrelli | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
In a sales org with high volume, Playbooks is extremely well suited. It ensures that reps are following a suggested cadence, and that there is less guesswork for them. It prevents things from falling through the cracks in a world where there are MANY cracks. I feel it would be less appropriate in a situation where reps were receiving a high volume of inbound situations and requests, especially in the case of an account management role.
Britni Berg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Playbooks is extremely helpful when it comes to knowing where you are with each account - it eliminates the extra "thought" behind each prospect as it organizes it for you. When attempting to be a bit more strategic though, beyond simply when to reach out to an account (ex: wanting to organize accounts in a certain way), there's less of a customized ability here, making reps look elsewhere for support on this.
February 27, 2019

Not a fan.

Ayden Schwartz | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
It's a great concept, and will eventually work well but I believe it was rolled out too soon, still errors and now department wide it's certainly slowing me down in my day to day.
Max Morris | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Good for working towards getting in contact with a merchant, but sometimes seems a bit complicated to use after a play is successful, so I return back to using some normal SF tools. Also the extension being open in every tab can be a little frustrating, as you need to reload the extension in one tab to see an update made in another.
Mary Shoemaker | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Playbooks helps you to organize where you are with an account but not how you want to contact the account, meaning it does not give me the ability to organize my accounts by specific criteria that I am otherwise used to. It is very helpful to see what you need to do for the day but not how to go about it.
February 25, 2019

Easy to use and efficient

Laura Nicolescu | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Playbooks is best used for when you have a lot of tasks to do throughout the day such as making several calls and sending consistent, mass emails every hour rather than trying to play catch up later on in the day. It is less appropriate for writing specific emails to different types of verticals.
February 25, 2019

Organization at its best!

Score 7 out of 10
Vetted Review
Verified User
Suited very well for those seeking an electronic way to organize your work day and accounts. The ability to come in and have your work outlined in a productive way kills the need for extra admin work to get prepared. It’s less suited if you're trying to schedule accounts that are past the prospecting stage into your workday.
Heath Cockburn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is well suited for sales especially when you are held accountable for activity tracking. It also allows you to keep a log file on all of the contacts that you are working within your accounts. It makes you more organized for sure.
November 23, 2018

ISDC Playbooks Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
It's well suited when I have an upcoming event in my territory and I need to invite hundreds of people but I don't typically have time to keep track of those people so the Playbooks feature is very helpful for that. Hopefully the tool will expand and have more features in the near future.
November 23, 2018

A Saleman's Dream

Score 8 out of 10
Vetted Review
Verified User
It is well suited for anyone in an SDR or BDR role. As it allows for prospects to be identified and targetted properly. However it is not good in the scenario of when you are an account manager, as that is much more personal selling.
November 20, 2018

Game changer

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Playbooks is well suited for companies that generate multiple leads at a time and need to track them. This helps stay on top of communication with the customer and identifies which leads are at the end of their life cycle to be closed out. There is the option to create custom plays based on the type of lead you're working with.
Gareth Simms | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Suited to high functioning sales teams who need to increase their outreach to drive business. Not so suited to account managers who might balk at the idea of automating messages to important clients. Its usage massively enables sales people to get their messaging out there as quickly and as diversely as possible, but is less important for targeted, personalised messages without going against its main USP.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is a good program for organizations that have long sales cycles and/or need to keep people in the loop about the company's progress, new releases, etc. It's also good for people who are targeting many different people at the same company. It would be less useful for an organization that is more focused on transnational or "one-time" sales.
Tim Snedden | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Playbooks is best suited for high-call-volume contexts with lots of leads. Specifically, a Business Development environment where leads are managed en masse and progress through a designed cadence. It is in this way I use Playbooks, and it works a charm.

Playbooks would be less suited to a mass marketing context where one-to-many communication is the name of the game.

In conclusion, if you have many leads - that require lots of calls and emails - Playbooks is highly recommended.
Marguerite Halbig | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I had called a client over 5 times, and was going to give up, but InsideSales had me cued to call one last time. The client picked up the phone and I was able to get a large opportunity from it. I would have never tried calling/emailing that client that many times before InsideSales.
October 16, 2018

Great features; flexible

Score 9 out of 10
Vetted Review
Verified User
Incentivized
The tool is great for an Inside Sales team, prospecting engagements, campaigns, and follow-ups. Perhaps not the best for random sales communication especially mixed with an on-site visit, due to the inconsistency and lack of a prospecting/uniform set of communication need.
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