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InsideSales Playbooks

InsideSales Playbooks
Formerly XANT Playbooks

Overview

What is InsideSales Playbooks?

InsideSales Playbooks (formerly XANT Playbooks) aims to help SDRs and AEs quickly build closeable pipeline, by helping salespeople get a hold of more of the right people. InsideSales.com uses their A.I.-platform called Neuralytics to target likely buyers combined with their…

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Recent Reviews

TrustRadius Insights

Playbooks by InsideSales.com is a valuable tool used by various departments and organizations to streamline sales processes, enhance …
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Game Changer

10 out of 10
April 12, 2019
Incentivized
Playbooks is being used by the Sales department to keep track of cadence and make it easier to keep track of accounts that come into our …
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Playbooks 101

6 out of 10
March 19, 2019
Incentivized
We are using Playbooks as a cadence account management tool. This allows representatives in my position to monitor and manage the accounts …
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Playbooks is great!

9 out of 10
March 18, 2019
Playbooks has been implemented across all sales divisions at Groupon. It is addressing the issue of tracking your own cadence and allowing …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is InsideSales Playbooks?

InsideSales Playbooks (formerly XANT Playbooks) aims to help SDRs and AEs quickly build closeable pipeline, by helping salespeople get a hold of more of the right people. InsideSales.com uses their A.I.-platform called Neuralytics to target likely buyers combined with their cadence engine to…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.insidesales.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is InsideSales Playbooks?

InsideSales Playbooks (formerly XANT Playbooks) aims to help SDRs and AEs quickly build closeable pipeline, by helping salespeople get a hold of more of the right people. InsideSales.com uses their A.I.-platform called Neuralytics to target likely buyers combined with their cadence engine to help sales reps consistently engage all of their prospects in a personalized way.

Just like Waze from Google helps drivers get to their destination quickly based on the data from other drivers, Neuralytics uses the collective knowledge of the Insidesales.com user base to help build the sales pipeline quickly. For example, Neuralytics can reveal phone number or email address for a prospect is best, or the best time to call or email, based on the experience of others. Predictive Playbooks uses Neuralytics to gives sales reps an edge over their competition.

The Cadence engine works for small or large teams, global teams, and international calls. The product also conveniently syncs all activity data back to your CRM. Since sales reps only spend 18% of their time in CRM, it also works outside a CRM, wherever salespeople work.


InsideSales is an Aurea company, since the August 2021 acquisition.

InsideSales Playbooks Features

  • Supported: LocalPresence
  • Supported: Email Tracking
  • Supported: Email Templates
  • Supported: Browser Extension
  • Supported: CRM Sync
  • Supported: Rep Dashboard
  • Supported: Reports
  • Supported: VoicemailDrop
  • Supported: Appointment Scheduling

InsideSales Playbooks Screenshots

Screenshot of Playbooks DashboardScreenshot of Editing a RecordScreenshot of Creating an EmailScreenshot of Adding NotesScreenshot of Scheduling a CallScreenshot of Viewing Task List

InsideSales Playbooks Integrations

InsideSales Playbooks Competitors

InsideSales Playbooks Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal, North America, South America, Europe, Asia
Supported LanguagesEnglish

Frequently Asked Questions

Outreach and Salesloft are common alternatives for InsideSales Playbooks.

Reviewers rate Usability highest, with a score of 3.3.

The most common users of InsideSales Playbooks are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(157)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Playbooks by InsideSales.com is a valuable tool used by various departments and organizations to streamline sales processes, enhance productivity, and improve overall performance. Users have found that Playbooks effectively addresses issues of reps not reaching out to accounts for extended periods, providing a game-changing experience. Its powerful features allow users to track cadence, manage accounts in the pipeline, and see exactly which accounts to call or email each day, resulting in improved efficiency and higher conversation rates. With Playbooks, sales reps can focus on prospects and use their time efficiently as it automatically researches who to contact and provides next steps for effective outreach. Additionally, the software integrates seamlessly with CRM systems, email marketing platforms, and other tools such as Salesforce, Gmail, Yesware, making it a comprehensive solution for managing prospecting activities and organizing contact with prospects. By automating tasks and providing clear visibility into activities within Salesforce.com, Playbooks enhances time management, increases dials and sales, and overall improves productivity. Moreover, Playbooks is highly regarded for its ability to simplify outbound prospecting, streamline communication channels like calls, voicemails, emails into a cadence timeline, and provide relevant information about customers. It has been successfully implemented across sales teams in various industries including commercial, public sector, and inbound sales departments at organizations like Groupon and Granicus. Users appreciate that Playbooks eliminates busy work while keeping everyone on track and more organized throughout the sales process. Overall, users highly recommend Playbooks for its ability to increase productivity, manage time efficiently automate tasks effectively provide valuable insights into prospect activities.

In summary:

  • Streamline Sales Processes: Playbooks allows users to track cadence and manage accounts in the pipeline effectively.
  • Improved Efficiency: Users can see exactly which accounts to contact each day for improved productivity.
  • Enhanced Outreach: Playbooks addresses issues of reps not reaching out to accounts for extended periods by creating next steps on when and how to reach out to merchants, resulting in higher conversation rates.
  • Time-Saving Automation: The software automatically researches who to contact, saving time and serving as an efficiency tool.
  • Seamless Integration: Playbooks integrates with CRM systems, email marketing platforms, and tools like Salesforce, Gmail, Yesware to streamline prospecting and improve overall productivity.
  • Simplified Outbound Prospecting: Users find Playbooks helpful in outbound prospecting, validating email addresses, and responding to inbound inquiries. It streamlines communication channels like calls, voicemails, emails into a cadence timeline.
  • Valuable Insights: Playbooks provides valuable information about customers, helping users stay informed and make data-driven decisions.
  • Increased Sales: Users have seen improvements in their sales process and efficiency after implementing Playbooks, resulting in a spike in key performance indicators and increased pipeline opportunities.
  • Comprehensive Contact Management: Playbooks helps users establish a comprehensive contact cadence when engaging new prospects, ensuring that accounts are not lost and tasks are not forgotten.
  • Improved Organization: It keeps everyone on track, more organized, and helps manage cadence effectively. Users appreciate that it simplifies the contact process and helps manage prospective customers efficiently.
  • Enhanced Record-Keeping: Playbooks logs calls, emails, and activities with prospects, allowing users to keep track of their outreach efforts and maintain a clear view of activities within Salesforce.com.
  • Productivity Boost: The software is highly regarded for its ability to increase productivity, save time, and provide relevant information about customers. It helps users focus on sales rather than administrative tasks.
  • Targeted Outreach: Playbooks is being tested as a targeted outreach marketing solution for multi-touch emails and calls to reach both new and existing opportunities.
  • Streamlined Prospecting: Users leverage Playbooks to automate tasks in calls and email marketing, saving time and integrating with Salesforce for seamless data entry. The dialing platform within Playbooks allows users to start activities directly from Salesforce and receive notifications of client activity.

In conclusion, Playbooks by InsideSales.com is a powerful tool that revolutionizes sales processes by addressing issues of communication gaps, improving efficiency, enhancing organization, increasing productivity, providing valuable insights, and streamlining prospecting efforts. Users across various industries have experienced significant improvements in their sales outcomes after implementing Playbooks. The software integrates seamlessly with other tools such as CRM systems and email platforms to provide a comprehensive solution for managing prospecting activities effectively.

Attribute Ratings

Reviews

(76-100 of 127)
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Score 7 out of 10
Vetted Review
Verified User
Incentivized
Playbooks is good for high level client engagement in more specific campaigns based on persona and product. If you have a contact list that is too long you can clog up your workflow and pipeline which is really difficult to manage once you have too many plays going at once.
October 15, 2018

Easy to Use Sales Tool

Score 9 out of 10
Vetted Review
Verified User
Incentivized
I was able to contact my leads right away by creating specific plays for certain products my company sells. It allows you to hit your team number without the worry of having to rush to send individual emails out.
October 10, 2018

Inside Sales Review

Score 10 out of 10
Vetted Review
Verified User
InsideSales is well suited when reaching clients. Prior to InsideSales we had to manually dial the numbers for our clients in order to reach them. Now it is just a simple press of a button.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The areas where InsideSales is well suited is in the area of working with a client completely. Having the functionality to be able to follow up adequately in many fashions allows us to not drop the ball with a client. The real-time ranking creates an immediate motivator for the end user to focus on productivity and drive results. Insidesales.com Predictive Playbooks has covered the plain on how to thoroughly engage the client as well as the user on a daily basis. There should be more plays, but I am positive these are coming. The opportunities are truly limitless with this program.
Ryan Owens, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Playbooks is great for me as I'm prospecting to schools that we don't currently work with. My contact lists are limitless so being able to keep track and look back at past activity makes it easy to keep up. The integration with Salesforce is also incredibly helpful as it keeps track of how many touch points I have had with a prospect.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Predictive Playbooks is great to use when contacting new clients that you have never spoken with. It provides you the opportunity to make a good first interaction.

Predictive Playbooks may not be a great tool to use if you already have a current relationship with a client.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
When a customer is not being responsive, InsideSales.com Predictive Playbooks ensures you have timely follow-up by different means of communication - social media, email and voicemail. It eliminates the chance of you "forgetting" to get back with someone. It is completely automatic and allows the users to get in the rhythm.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
InsideSales Predictive Playbooks is awesome for prospecting. Once I've made contact and have a plan in place with a customer, I do not think it is appropriate to continue using it with that contact for the same initiative we've already connected on.
Ryan Patti | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Well Suited:
  • Setting initial meetings with new contacts.
  • Following up on trial scenarios.
  • Outreach to contacts in expanded segments
  • Continued outreach to existing contacts for updated product/industry information
Less appropriate:
  • Specifically targeted messaging
  • Direct point-to-point outreach
  • Sharing data points that relate the contact directly
Levell Exum | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
This tool is extremely well suited for outbound call campaigns. It does a great job of outlining a schedule around which to use multiple touches to connect with a prospect. It is also well suited for inbound lead follow up activities. InsideSales.com (ISDC) Predictive Playbooks is less appropriate for existing opportunity management within Cisco because the majority of our interactions are with partners who we're working multiple deals with. While it can be used for existing opportunity management, more customization and changes to plays are required.
April 23, 2018

Honest opinion

Moe O'Connor | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Predictive Playbooks does customization in emails within using the play for the prospect well, i.e. if I put prospect/customer in a play I am able to customize it if I find out new information on prospect/customer. Power dialer helps quite nicely when it comes to doing 100 calls a day in some cases. Going to the next step and not having to think about what is next because the play does it for you is helpful. Mass prospect and individual prospect is what I like about this tool, because you can have off set automation in the background and still do your individual contacts the way its suited to you.
Enryck SERIN | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
If you are often using Sales Navigator as a prior to your outbound effort, I would say that's it's not the most useful tool In the case where your outbound effort includes lots of email qualification or a long process, you will be able to get the full potential of IS.com. In the case where you have to do a lot of admin after an outbound session or to populate the CRM, or in any sales/recruitment position with a lot of email exchange, it's also a good case
Score 6 out of 10
Vetted Review
Verified User
Incentivized
A big focus for our organization was utilizing Playbooks for streamlining the calls and emails that make up a majority of the activity for a business development representative each day. It has definitely proven to help me speed up the process of making contact with my leads and following up with them when they respond to my reaching out.
Brian Mulla | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
InsideSales.com is able to sync any missing information about a customer automatically to the internet. It provides a neural score which best predicts the best time to reach/contact a customer. It automatically recognizes which part of the cadence it is in and keeps track of when to contact the customer for you. No need to write anything down, everything is electronically documented, assisting in not forgetting to follow up with a customer. Gives an option for a scheduled call follow up for a specific date/time. Gives an option to re-schedule an email needing to be sent. Quickly able to edit any pertinent customer information as needed. Quick access to LinkedIn.
April 11, 2018

Outreach the easy way

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I would say it is best suited for scheduling, task completion especially when it comes to phone calls and emails. it will definitely enable you to feel good about your day as well as organize it. On the other end, I would say if you're not doing client outreach it may not benefit you.
April 11, 2018

IDSC as a Cisco VSAM

Natasha Toccket | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
It is good when you have a small amount of time but you are trying to build a pipeline or get updates on deals. You can quickly and easily fly through some calls and emails in a short amount of time in between other calls and meetings that we have throughout the day.
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