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InsideSales Playbooks

InsideSales Playbooks
Formerly XANT Playbooks

Overview

What is InsideSales Playbooks?

InsideSales Playbooks (formerly XANT Playbooks) aims to help SDRs and AEs quickly build closeable pipeline, by helping salespeople get a hold of more of the right people. InsideSales.com uses their A.I.-platform called Neuralytics to target likely buyers combined with their…

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Recent Reviews

TrustRadius Insights

Playbooks by InsideSales.com is a valuable tool used by various departments and organizations to streamline sales processes, enhance …
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Game Changer

10 out of 10
April 12, 2019
Incentivized
Playbooks is being used by the Sales department to keep track of cadence and make it easier to keep track of accounts that come into our …
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Playbooks 101

6 out of 10
March 19, 2019
Incentivized
We are using Playbooks as a cadence account management tool. This allows representatives in my position to monitor and manage the accounts …
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Playbooks is great!

9 out of 10
March 18, 2019
Playbooks has been implemented across all sales divisions at Groupon. It is addressing the issue of tracking your own cadence and allowing …
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Awards

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Pricing

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What is InsideSales Playbooks?

InsideSales Playbooks (formerly XANT Playbooks) aims to help SDRs and AEs quickly build closeable pipeline, by helping salespeople get a hold of more of the right people. InsideSales.com uses their A.I.-platform called Neuralytics to target likely buyers combined with their cadence engine to…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.insidesales.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is InsideSales Playbooks?

InsideSales Playbooks (formerly XANT Playbooks) aims to help SDRs and AEs quickly build closeable pipeline, by helping salespeople get a hold of more of the right people. InsideSales.com uses their A.I.-platform called Neuralytics to target likely buyers combined with their cadence engine to help sales reps consistently engage all of their prospects in a personalized way.

Just like Waze from Google helps drivers get to their destination quickly based on the data from other drivers, Neuralytics uses the collective knowledge of the Insidesales.com user base to help build the sales pipeline quickly. For example, Neuralytics can reveal phone number or email address for a prospect is best, or the best time to call or email, based on the experience of others. Predictive Playbooks uses Neuralytics to gives sales reps an edge over their competition.

The Cadence engine works for small or large teams, global teams, and international calls. The product also conveniently syncs all activity data back to your CRM. Since sales reps only spend 18% of their time in CRM, it also works outside a CRM, wherever salespeople work.


InsideSales is an Aurea company, since the August 2021 acquisition.

InsideSales Playbooks Features

  • Supported: LocalPresence
  • Supported: Email Tracking
  • Supported: Email Templates
  • Supported: Browser Extension
  • Supported: CRM Sync
  • Supported: Rep Dashboard
  • Supported: Reports
  • Supported: VoicemailDrop
  • Supported: Appointment Scheduling

InsideSales Playbooks Screenshots

Screenshot of Playbooks DashboardScreenshot of Editing a RecordScreenshot of Creating an EmailScreenshot of Adding NotesScreenshot of Scheduling a CallScreenshot of Viewing Task List

InsideSales Playbooks Integrations

InsideSales Playbooks Competitors

InsideSales Playbooks Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal, North America, South America, Europe, Asia
Supported LanguagesEnglish

Frequently Asked Questions

Outreach and Salesloft are common alternatives for InsideSales Playbooks.

Reviewers rate Usability highest, with a score of 3.3.

The most common users of InsideSales Playbooks are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(157)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Playbooks by InsideSales.com is a valuable tool used by various departments and organizations to streamline sales processes, enhance productivity, and improve overall performance. Users have found that Playbooks effectively addresses issues of reps not reaching out to accounts for extended periods, providing a game-changing experience. Its powerful features allow users to track cadence, manage accounts in the pipeline, and see exactly which accounts to call or email each day, resulting in improved efficiency and higher conversation rates. With Playbooks, sales reps can focus on prospects and use their time efficiently as it automatically researches who to contact and provides next steps for effective outreach. Additionally, the software integrates seamlessly with CRM systems, email marketing platforms, and other tools such as Salesforce, Gmail, Yesware, making it a comprehensive solution for managing prospecting activities and organizing contact with prospects. By automating tasks and providing clear visibility into activities within Salesforce.com, Playbooks enhances time management, increases dials and sales, and overall improves productivity. Moreover, Playbooks is highly regarded for its ability to simplify outbound prospecting, streamline communication channels like calls, voicemails, emails into a cadence timeline, and provide relevant information about customers. It has been successfully implemented across sales teams in various industries including commercial, public sector, and inbound sales departments at organizations like Groupon and Granicus. Users appreciate that Playbooks eliminates busy work while keeping everyone on track and more organized throughout the sales process. Overall, users highly recommend Playbooks for its ability to increase productivity, manage time efficiently automate tasks effectively provide valuable insights into prospect activities.

In summary:

  • Streamline Sales Processes: Playbooks allows users to track cadence and manage accounts in the pipeline effectively.
  • Improved Efficiency: Users can see exactly which accounts to contact each day for improved productivity.
  • Enhanced Outreach: Playbooks addresses issues of reps not reaching out to accounts for extended periods by creating next steps on when and how to reach out to merchants, resulting in higher conversation rates.
  • Time-Saving Automation: The software automatically researches who to contact, saving time and serving as an efficiency tool.
  • Seamless Integration: Playbooks integrates with CRM systems, email marketing platforms, and tools like Salesforce, Gmail, Yesware to streamline prospecting and improve overall productivity.
  • Simplified Outbound Prospecting: Users find Playbooks helpful in outbound prospecting, validating email addresses, and responding to inbound inquiries. It streamlines communication channels like calls, voicemails, emails into a cadence timeline.
  • Valuable Insights: Playbooks provides valuable information about customers, helping users stay informed and make data-driven decisions.
  • Increased Sales: Users have seen improvements in their sales process and efficiency after implementing Playbooks, resulting in a spike in key performance indicators and increased pipeline opportunities.
  • Comprehensive Contact Management: Playbooks helps users establish a comprehensive contact cadence when engaging new prospects, ensuring that accounts are not lost and tasks are not forgotten.
  • Improved Organization: It keeps everyone on track, more organized, and helps manage cadence effectively. Users appreciate that it simplifies the contact process and helps manage prospective customers efficiently.
  • Enhanced Record-Keeping: Playbooks logs calls, emails, and activities with prospects, allowing users to keep track of their outreach efforts and maintain a clear view of activities within Salesforce.com.
  • Productivity Boost: The software is highly regarded for its ability to increase productivity, save time, and provide relevant information about customers. It helps users focus on sales rather than administrative tasks.
  • Targeted Outreach: Playbooks is being tested as a targeted outreach marketing solution for multi-touch emails and calls to reach both new and existing opportunities.
  • Streamlined Prospecting: Users leverage Playbooks to automate tasks in calls and email marketing, saving time and integrating with Salesforce for seamless data entry. The dialing platform within Playbooks allows users to start activities directly from Salesforce and receive notifications of client activity.

In conclusion, Playbooks by InsideSales.com is a powerful tool that revolutionizes sales processes by addressing issues of communication gaps, improving efficiency, enhancing organization, increasing productivity, providing valuable insights, and streamlining prospecting efforts. Users across various industries have experienced significant improvements in their sales outcomes after implementing Playbooks. The software integrates seamlessly with other tools such as CRM systems and email platforms to provide a comprehensive solution for managing prospecting activities effectively.

Attribute Ratings

Reviews

(51-75 of 127)
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March 01, 2019

Groupon Review

Sean McCormick | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
It has been used by Groupon with my team first. We have implemented it help us with our 10 day play. Playbooks makes it a lot easier to make the play go smoothly. It allows for a lot more organization and in return it makes the whole play go over smoothly compared to before.
Paige Borrelli | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Predictive Playbooks is currently being rolled out to our sales org team by team. Our department is the first to fully implement it, and we have already seen improvements! It takes the guesswork out of our team's cadence, and makes sure that as managers we know that our reps have the tools to quickly and efficiently get in contact with a lead and sell.
Score 10 out of 10
Vetted Review
Verified User
Predictive Playbooks is being used in a decent sized department but will end up being implemented company-wide. Playbooks addresses the need for representatives to organize their day so they can effectively reach more merchants
Britni Berg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Currently, the sales reps that I manage are using Predictive Playbooks for their daily prospecting. It is helping to address issues associated with heightened admin work - sales reps are now able to focus on their prospects and using their time efficiently, rather than spending too much time attempting to organize their process with each account.
February 27, 2019

Not a fan.

Ayden Schwartz | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Currently we are using inside sales playbooks in inbound sales - I use it daily and honestly the only feature I truly appreciate is the voicemail option. Having the ability to have prerecorded voicemails was a brilliant idea, outside of that - the application needs a lot of work. It has great potential but I feel it still has many struggles. Constantly freezes, constantly crashes, truly at this point it is slowing me down and making me less productive at work.
February 25, 2019

Playbooks = Game Changer

Nickolas Pulido | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It's being rolled out to the Sales department. The business problems it addresses are the ability to save time researching who you need to call or email. Playbooks does it all for you. It plans out my prospecting list and I can personally follow up with leads that are moving forward in the sales process. It's an efficiency tool.
February 25, 2019

My review on Playbooks

Tara Honda | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Playbooks has just recently been implemented in our inbound department at Groupon. It is a great tool for big call blocks and for using to leave voicemails. In addition, it is a great tool to stay on task and not having to think about time zones and just keep calling people. In our department, higher dials mean higher sales, and Playbooks really helps with higher dials for sure.
Mary Shoemaker | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
It is being used in sales, all across the department. It has helped address the problems of organizing our day and how many accounts we touch and how many times we touch that account before reaching a DM or letting the account go. This has also helped the accounts not get contacted as much and has made for a more seamless transition when you receive an account that has been contacted recently
February 25, 2019

Easy to use and efficient

Laura Nicolescu | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Playbooks is being used by Groupon. It is currently being implemented and spread across the sales floor. It has helped organized our days more strategically and also allow us to send emails that we've been meaning to get back to. Using Playbooks helps use our time more wisely rather than waste time on accounts that don't matter or aren't getting anywhere.
February 25, 2019

Organization at its best!

Score 7 out of 10
Vetted Review
Verified User
Currently, the majority of the sales teams here are using this tool. It solves the problems of not having an organized call cadence as well as access to prospecting information all in one tool. It also gives a layout of work that is easy to track and follow. Important information needed for the sale is right there as well as what step you are on.
Kane Dale | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our business development team is using Playbooks for specific campaigns. We have a set cadence, talk tracks and email templates set up to make out work flow quick and easy. It allows up to edit or adjust the content in the play if need be.

I think it help us stay on track and makes sure were are following up on our last touch in a timely manner.
Heath Cockburn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is being used in our Inside Sales and Business Development departments. Some differences in the implementation of the two but mostly the same. Sales uses this to record activities, make calls, send emails, and pipeline management. It integrates with our CRM which makes us more efficient at our day to day tasks. We have only been using for less than month but it has mostly addressed efficiency problems as I mentioned before.
November 23, 2018

ISDC Playbooks Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is currently used by our inside sales teams. It helps us all with the organization of reaching out to customers about specific call campaigns as well as upcoming events we would like to invite them to. In the past we would struggle with keeping record of who we reached out to and what we discussed and this helps us stay organized and saves time.
November 23, 2018

A Saleman's Dream

Score 8 out of 10
Vetted Review
Verified User
InsideSales.com is being used by my company as a way to create sales plays and touchpoints along the customer buying journey. It allows for the user to contact prospects in a number of different ways.
November 20, 2018

Game changer

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Playbooks is being used by the Inside Sales team who follows up on marketing qualified leads as well as customers who request assistance through our technical team. By using Playbooks, we are able to generate plays based on the type of lead, and keep track of leads by utilizing the task feature.
Gareth Simms | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
For the London office and the sales arm, InsideSales.com is used by our organisation to enable our team of prospectors. InsideSales improves productivity and increases the likelihood of engaging with a prospect which generates improved sales results. I believe the intention is, following the acquisition of StyleLabs, for Sitecore to set up an InsideSales team solely on the purpose of selling that, in a traditional and transnational B2B sense, whereby InsideSales will become the primary tool to drive business.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It's being used by my department, the BDR organization. It's being used to address the difficulties that exist within an organization surrounding outreach and staying in touch with prospects. It's very difficult to stay up to date with each and every person you're reaching out to at all times, and Playbooks helps add some clarity in the noise.
November 01, 2018

Playbooks is great

Rob Kennedy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Playbooks removes so many steps in my process. What would take 10 minutes now takes less than 1. Definitely can't imagine working without this tool. While Playbooks is a game-changer, there are some imperfections (all minor). Sometimes automatic emails take awhile to send. Time management! I want to spend my time having conversations with people, not entering data and searching for contacts. Playbooks saved the day.
Tim Snedden | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Playbooks is primarily used across Infor's business development department. The software allows us to keep a close eye on our prospecting cadence and manage prospect touchpoints. Dialing in is made into a single click process, as is importing prospect data from CRM. Prospecting cadence can be easily adjusted with market trends, helping to keep our processes agile. Altogether, these features of Playbooks help with two key business problems: prospect management and business development productivity.
October 16, 2018

Great features; flexible

Score 9 out of 10
Vetted Review
Verified User
Incentivized
InsideSales.com is used by the entire Inside Sales team at our company. This is for tracking communications and prospecting. I have people enrolled in plays and they do not fall off the radar if they are being catered to on InsideSales Playbooks. Calling and emailing is much easier when they're put into one contact and in a "play".
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