Skip to main content
TrustRadius
InsideSales Playbooks

InsideSales Playbooks
Formerly XANT Playbooks

Overview

What is InsideSales Playbooks?

InsideSales Playbooks (formerly XANT Playbooks) aims to help SDRs and AEs quickly build closeable pipeline, by helping salespeople get a hold of more of the right people. InsideSales.com uses their A.I.-platform called Neuralytics to target likely buyers combined with their…

Read more
Recent Reviews

TrustRadius Insights

Playbooks by InsideSales.com is a valuable tool used by various departments and organizations to streamline sales processes, enhance …
Continue reading

Game Changer

10 out of 10
April 12, 2019
Incentivized
Playbooks is being used by the Sales department to keep track of cadence and make it easier to keep track of accounts that come into our …
Continue reading

Playbooks 101

6 out of 10
March 19, 2019
Incentivized
We are using Playbooks as a cadence account management tool. This allows representatives in my position to monitor and manage the accounts …
Continue reading

Playbooks is great!

9 out of 10
March 18, 2019
Playbooks has been implemented across all sales divisions at Groupon. It is addressing the issue of tracking your own cadence and allowing …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is InsideSales Playbooks?

InsideSales Playbooks (formerly XANT Playbooks) aims to help SDRs and AEs quickly build closeable pipeline, by helping salespeople get a hold of more of the right people. InsideSales.com uses their A.I.-platform called Neuralytics to target likely buyers combined with their cadence engine to…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.insidesales.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

4 people also want pricing

Alternatives Pricing

What is Paperflite?

Paperflite is a marketing collateral management and sales enablement platform designed for organizing, distributing, and sharing content with customers. Its real-time engagement analytics provide insights into how content is being used, accessed, viewed, and shared by end-users.With Paperflite,…

What is Yesware?

Yesware, from Vendasta since the October 2022 acquisition, is a service for salespeople that helps them close deals faster. An email service tracks email, templates responses and syncs to CRM.

Return to navigation

Product Details

What is InsideSales Playbooks?

InsideSales Playbooks (formerly XANT Playbooks) aims to help SDRs and AEs quickly build closeable pipeline, by helping salespeople get a hold of more of the right people. InsideSales.com uses their A.I.-platform called Neuralytics to target likely buyers combined with their cadence engine to help sales reps consistently engage all of their prospects in a personalized way.

Just like Waze from Google helps drivers get to their destination quickly based on the data from other drivers, Neuralytics uses the collective knowledge of the Insidesales.com user base to help build the sales pipeline quickly. For example, Neuralytics can reveal phone number or email address for a prospect is best, or the best time to call or email, based on the experience of others. Predictive Playbooks uses Neuralytics to gives sales reps an edge over their competition.

The Cadence engine works for small or large teams, global teams, and international calls. The product also conveniently syncs all activity data back to your CRM. Since sales reps only spend 18% of their time in CRM, it also works outside a CRM, wherever salespeople work.


InsideSales is an Aurea company, since the August 2021 acquisition.

InsideSales Playbooks Features

  • Supported: LocalPresence
  • Supported: Email Tracking
  • Supported: Email Templates
  • Supported: Browser Extension
  • Supported: CRM Sync
  • Supported: Rep Dashboard
  • Supported: Reports
  • Supported: VoicemailDrop
  • Supported: Appointment Scheduling

InsideSales Playbooks Screenshots

Screenshot of Playbooks DashboardScreenshot of Editing a RecordScreenshot of Creating an EmailScreenshot of Adding NotesScreenshot of Scheduling a CallScreenshot of Viewing Task List

InsideSales Playbooks Integrations

InsideSales Playbooks Competitors

InsideSales Playbooks Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal, North America, South America, Europe, Asia
Supported LanguagesEnglish

Frequently Asked Questions

Outreach and Salesloft are common alternatives for InsideSales Playbooks.

Reviewers rate Usability highest, with a score of 3.3.

The most common users of InsideSales Playbooks are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(157)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Playbooks by InsideSales.com is a valuable tool used by various departments and organizations to streamline sales processes, enhance productivity, and improve overall performance. Users have found that Playbooks effectively addresses issues of reps not reaching out to accounts for extended periods, providing a game-changing experience. Its powerful features allow users to track cadence, manage accounts in the pipeline, and see exactly which accounts to call or email each day, resulting in improved efficiency and higher conversation rates. With Playbooks, sales reps can focus on prospects and use their time efficiently as it automatically researches who to contact and provides next steps for effective outreach. Additionally, the software integrates seamlessly with CRM systems, email marketing platforms, and other tools such as Salesforce, Gmail, Yesware, making it a comprehensive solution for managing prospecting activities and organizing contact with prospects. By automating tasks and providing clear visibility into activities within Salesforce.com, Playbooks enhances time management, increases dials and sales, and overall improves productivity. Moreover, Playbooks is highly regarded for its ability to simplify outbound prospecting, streamline communication channels like calls, voicemails, emails into a cadence timeline, and provide relevant information about customers. It has been successfully implemented across sales teams in various industries including commercial, public sector, and inbound sales departments at organizations like Groupon and Granicus. Users appreciate that Playbooks eliminates busy work while keeping everyone on track and more organized throughout the sales process. Overall, users highly recommend Playbooks for its ability to increase productivity, manage time efficiently automate tasks effectively provide valuable insights into prospect activities.

In summary:

  • Streamline Sales Processes: Playbooks allows users to track cadence and manage accounts in the pipeline effectively.
  • Improved Efficiency: Users can see exactly which accounts to contact each day for improved productivity.
  • Enhanced Outreach: Playbooks addresses issues of reps not reaching out to accounts for extended periods by creating next steps on when and how to reach out to merchants, resulting in higher conversation rates.
  • Time-Saving Automation: The software automatically researches who to contact, saving time and serving as an efficiency tool.
  • Seamless Integration: Playbooks integrates with CRM systems, email marketing platforms, and tools like Salesforce, Gmail, Yesware to streamline prospecting and improve overall productivity.
  • Simplified Outbound Prospecting: Users find Playbooks helpful in outbound prospecting, validating email addresses, and responding to inbound inquiries. It streamlines communication channels like calls, voicemails, emails into a cadence timeline.
  • Valuable Insights: Playbooks provides valuable information about customers, helping users stay informed and make data-driven decisions.
  • Increased Sales: Users have seen improvements in their sales process and efficiency after implementing Playbooks, resulting in a spike in key performance indicators and increased pipeline opportunities.
  • Comprehensive Contact Management: Playbooks helps users establish a comprehensive contact cadence when engaging new prospects, ensuring that accounts are not lost and tasks are not forgotten.
  • Improved Organization: It keeps everyone on track, more organized, and helps manage cadence effectively. Users appreciate that it simplifies the contact process and helps manage prospective customers efficiently.
  • Enhanced Record-Keeping: Playbooks logs calls, emails, and activities with prospects, allowing users to keep track of their outreach efforts and maintain a clear view of activities within Salesforce.com.
  • Productivity Boost: The software is highly regarded for its ability to increase productivity, save time, and provide relevant information about customers. It helps users focus on sales rather than administrative tasks.
  • Targeted Outreach: Playbooks is being tested as a targeted outreach marketing solution for multi-touch emails and calls to reach both new and existing opportunities.
  • Streamlined Prospecting: Users leverage Playbooks to automate tasks in calls and email marketing, saving time and integrating with Salesforce for seamless data entry. The dialing platform within Playbooks allows users to start activities directly from Salesforce and receive notifications of client activity.

In conclusion, Playbooks by InsideSales.com is a powerful tool that revolutionizes sales processes by addressing issues of communication gaps, improving efficiency, enhancing organization, increasing productivity, providing valuable insights, and streamlining prospecting efforts. Users across various industries have experienced significant improvements in their sales outcomes after implementing Playbooks. The software integrates seamlessly with other tools such as CRM systems and email platforms to provide a comprehensive solution for managing prospecting activities effectively.

Attribute Ratings

Reviews

(76-100 of 127)
Companies can't remove reviews or game the system. Here's why
October 16, 2018

ISDC FTW!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
InsideSales.com Predictive Playbooks is used by our entire sales department. It addresses our needs regarding insights in to our individual contacts as well as the companies/institutions we reach out to as a whole.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Playbooks is currently being used by our Inside Sales team at HQ. We've used it to help automate our tasks in calls and email marketing. It's helped us regain a lot of time in our work week because there is a strong integration with SalesForce.com. We no longer have to manually enter all of the calls we make or emails we send. This saves us hundreds of hours a week. Through the integrations we've been able to have other parts of the ecosystem still be able to support is in putting together dashboards on our activities taken daily, weekly, etc and it really helps is project our value to the organization.

The dialing platform is one of the best I've encountered. Within Salesforce we can simply click on a client's email or phone number to start an activity. This means the integration automatically creates a record of that effort which saves a lot of time. If a client forwards or reads an email we also get notifications of it within the platform. This helps us keep on top of their activity. The call settings also give us creativity with the caller IDs. Local presence is an excellent feature and helps us get clients on the phone.
October 15, 2018

Easy to Use Sales Tool

Score 9 out of 10
Vetted Review
Verified User
Incentivized
The sales team at my company uses InsideSales.com to connect with clients for prospecting as well as daily engagement. Connection is via email or phone call and auto voicemails or emails can be created and sent out according to whatever time you select. It also integrates well with the CRM solution that is in place at the company.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
InsideSales is being used as a productivity driver within American Express currently within the account development departments. There was a need to automate the process and help streamline the day to day business of helping clients get the most out of their experience with American Express. It has addressed many needs in the short time I have had the privilege of using it. The main one of course was driving productivity with the click to dial option, as well as the cadence of the outreach from each client uploaded. The addition of the real-time ranking is a real productivity driver for people who are motivated by position. And of course being able to skip tasks, send emails, and set future appointments directly from InsideSales speeds up the process and allows your outreach to increase a great deal.
October 08, 2018

Playbooks = Home Run

Tony Grosso | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As part of the Inside Sales team, we use Playbooks with both current and Net New clients. Playbooks allows us to to be ultra-prescriptive with our plan of attack, while at the same time touching a mass amount of prospects, which has been a huge roadblock in the past. Playbooks ties together functionality with efficiency, by which I have personally increased the amount of pipeline opportunities week after week.
Ryan Owens, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
InsideSales.com Predictive Playbooks is being used by the entire Inside Sales team. Before we had this tool, all prospecting and recording of those prospecting activities were done manually. Now we can spend more time making calls and sending emails to find new business and less time with administrative tasks. This also allows us to set cadences that work best for our customer base.
Malvern Kirvin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
This platform helped with our overall productivity as a marketing/sales team. We are able to be more efficient with our workflows when using Insidesales.com. Overall, we've had a huge spike in KPI's because Playbooks allows us to work and not think as much. The plays take out overthinking or forgetting a daily task.
Joe M. Fuller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
InsideSales.com is being used by me to take advantage of all of the collected data on individual prospects. The amount of data stored in my email marketing platform, and CRM is too much to manage manually in spreadsheets, and was extraordinarily time consuming. As the only person handling sales development, sales, and managing marketing automation, I needed something that I could set up once and then hop in and get right to the highest-value tasks I can work on. InsideSales.com has allowed me to do just that. It has also allowed me to replace disparate systems through integration with my Dynamics 365 CRM.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use InsideSales.com Predictive Playbooks to reach out to new clients. It allows me to effectively connect with them via phone, email and social media interactions. InsideSales.com Predictive Playbooks provides an easy road map to reach out to different contacts with the same message. Once you have added the targeted prospect into Predictive Playbooks, it is very easy to stay on top of the constant communication. The system advises you when to reach out them.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Playbooks is being used by the account management teams here. It has put more time back in our day because it will automatically prompt you into your tasks without having to get into a bunch of different screens. It ensures you have timely follow up.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
the InsideSales.com Predictive Playbooks are being used primarily by our mid market Account Managers. It helps us create a contact cadence with email templates and reminders to call customers/prospects and has improved efficiency immensely.
Mark Krajcir | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Being tested in the enterprise sales execs within LogMeIn as a targeted outreach marketing solution. We are using it for multi-touch of emails and calls with voicemails to reach new logos and to close existing opportunities. Getting rolled out to more of the organization as we write this.

Best way to market to prospects in my role, allows me to have a great workflow and pick up where I left off if needed.
Nick Codron | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
The business development team uses InsideSales for outbound prospecting and making use of the plays function as well as for validating email addresses. The platform is also used for a quick response to inbound enquiries.

Essentially, InsideSales allows the BDR team to deliver relevant, targeted messaging to relevant prospects, at scale.
Ryan Patti | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Playbooks has streamlined and disciplined our cadence for outbound activity. As an account management team, we thrive on setting meetings with our key stakeholders as well as expanding our footprint within selected organizations. Playbooks gives us the ability to select our key contacts and insert them into a pre-determined outreach cadence without manually tracking the progress of our messaging.
AnnaMaria Edholm | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
My organization uses Playbooks to call leads from all over the world. We sync it to our own CRM software and it integrates well by updating next call dates, etc. Playbooks also syncs to our Outlook email and lets us know when a prospect has emailed us back.
Levell Exum | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We currently use ISDC as our primary prospecting tool for our outbound lead generation activities. Currently it's being used by our commercial inside sales team and is being rolled out to our public sector team as well. We have also integrated the tool into our opportunities management of existing projects.
April 23, 2018

Honest opinion

Moe O'Connor | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Playbooks is used by our DSS and BDR team. It helps us automate and task different prospects to efficiently contact them in a manner which best fits our Sales style. Using Exchange and trying to keep up with various prospects gets overwhelming especially with outbound motion that is my main objective as a BDR. Keeping it simple and resolute helps us expand our network, and even if we do not collectively close the deals with our prospect we are doing side marketing with the automation and flexibility of Playbooks.
Enryck SERIN | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Inside Sales is using within a unique department - the Inside sales department. It helps us to report our activities within Saleforce.com thanks to the plugin integrated inside it - that allows us to have a clear view of what's being done and by who. It's a great help to gather data information regarding our pipeline.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Predictive Playbooks is being used by one of the newest sales/marketing divisions of our North American market. The entire organization is not using Playbooks because some of the legacy products and representatives are still utilizing an older CRM (Oracle). The software helps our management evaluate trends and best practices with leads and opportunities. The software also helps automate the activity of each sales representative based on predefined filters. The software allows for features like contact reminders, appointment scheduling, and automatic emails. This software adds the ability for users to have more control and insight of their prospect and customer data fast.
Brian Mulla | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Insidesales.com on a daily basis. It is by far, the best sales program I have ever used. I have been in Sales/Customer service for 15 years and this program has greatly increased my productivity and helps me get every possible attempt out of a potential sale that is available. Not only does it help me manage my time in how I contact my customers, but it also presents the best way to reach my customer. It helps by collaborating every piece of important information needed about my customer into a single place - which helps reduce amount of time seeking the information needed before making a call. It gives me the option to include an email template for sending emails quickly, it includes a LinkedIN template for sending LinkedIN messages & a 1 click quick access to a customers LinkedIN profile, it also includes an outbound template option for verbal communication. All around, it is the best Sales Program I have ever used and I highly Recommend it. A+++
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Predictive Playbooks is used by our organization for calling into leads, prospecting accounts, and inviting our customers to webinars and events. Currently, InsideSales is being used by our commercial team and will later be implemented across the entire global Virtual sales at Cisco. It holds us accountable for calling into accounts that are enrolled into a play. Each play has a series of steps for calls, emails, social media etc., and with the neural score filter, it lets us know when we need to contact this person and why.
April 11, 2018

Outreach the easy way

Score 8 out of 10
Vetted Review
Verified User
Incentivized
At our company pre-sales/business development are the main users of playbooks for the client and potential client outreach. I used to be in that role and I'm still able to use it. Playbooks enable you to schedule your days with emails/phone calls and help keep you on track hit targets for the day. You are able to keep up with the day-to-day tasks and also have preset emails and voicemails at your disposal.
April 11, 2018

IDSC as a Cisco VSAM

Natasha Toccket | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We are currently using ISDC within our department. I started the pilot in August of 2017 with a small team in commercial sales. Since then, we have rolled it out to the entire commercial sales team. The public sector team will be rolling it out to them as well.
Business need is addressed by being able to keep track of our deals that we have in the pipeline, and by using plays that reminds us to call the customer and reach out to the partner. In addition, it gives us plays to reach out to whitespace accounts to try to make traction with customers that we have not sold to before.
Return to navigation