InsideSales.com / XANT PowerDialer for Salesforce (discontinued) Reviews and Ratings

Rating: 3.9 out of 10

Score

3.9 out of 10

Reviews

32 Reviews

One stop solution to connect with large number of clients

Rating: 8 out of 10

Incentivized

May 28, 2021

Use Cases and Deployment Scope

[PowerDialer for Salesforce, from XANT (formerly InsideSales.com) is] generally used by sales department to connect with the clients on the call.

Pros

Dials from a local number
Easier to make notes during conversation
Record all [your] calls

Cons

Some times face issue in Call logs
Click to dial have some glitches
All data get removed when incoming call come

Likelihood to Recommend

PowerDialer [for Salesforce, from XANT (formerly InsideSales.com)] allows us to make [calls] from local [numbers] that increases more chances to connect with customers. Its great to use and make calls in other [countries] also. Its less useful for inbound calls[,] it [makes it] difficult [to execute] and there [are] some [glitches] when [you get an incoming call]. If you report an issue you never get feedback so sometimes it feels like you are wasting time reporting issue[.]

Akhil Jain

Assistant Manager in Sales at Winuall (51-200 employees)

Vetted Review

1 year of experience

Great Dialer Tool!

Rating: 8 out of 10

Incentivized

November 19, 2019

Use Cases and Deployment Scope

We use PowerDialer for our click-to-call software for all sales reps in Salesforce. It helps to automate the dialing and logging of calls between reps and customers.

Pros

Click-to-call.
Auto-log calls.

Cons

Performance and speed could be better.
Call quality could be improved.

Likelihood to Recommend

PowerDialer is very well suited as a click-to-call tool for sales reps org-wide.

Jared Wacht

Principal Salesforce Administrator in Information Technology at LogMeIn (1001-5000 employees)

Vetted Review

4 years of experience

View profile

PowerDialer to Power Through!

Rating: 9 out of 10

Incentivized

August 31, 2018

Use Cases and Deployment Scope

We use InsideSales PowerDialer to make calls to inbound leads. It also helps us manage our leads with Salesforce. It moves us from record to record for all the leads that are in our name. This is only used by our sales development team and makes us much more efficient at reaching out to all the leads that we have without having to pull a list or run a report in Salesforce to find them.

Pros

Organizes your leads based on the parameters you set so you call the hottest leads first.
Connects with your phone so you can dial from your computer without having to enter the numbers every time.
It also allows you to record the notes from the call right there and they get added to the completed task in Salesforce.

Cons

Sometimes the powerdialer doesn't connect and it won't log your calls. This doesn't happen to frequently though.
Although you can switch to local presence and show that you're calling from another number, it isn't a feature that is easily done between calls.
Displaying short call history would be helpful or if the notes I left in the comments would also show in Salesforce. This would make it easier to know what happened the last time I spoke to this person.

Likelihood to Recommend

InsideSales.com PowerDialer is great if you are looking to simplify your process in dialing. You don't have to hand enter numbers from Salesforce. If you're doing a high volume of dials, it makes it much faster than other dialers because it integrates with Salesforce so you don't have to open another window and go back and forth between the two.

It isn't as useful when you're call volume is lower and you have more time to punch in a number. Or if you want to tie your emails with your calls then it would be better to use a different software.

Verified User

Representative in Sales (1001-5000 employees)

Vetted Review

1 year of experience

Super Power Dialer indeed.

Rating: 9 out of 10

Incentivized

August 27, 2018

Use Cases and Deployment Scope

We use it for each department in our company that contacts customers or prospects. It allows us to separate our call flows, keep track of successful numbers to call, best times to call, length of time calls, how much time is being spent on the phone, and how much is idle on phones. It helps us organize our time and efforts better, allowing us to be more efficient and successful. It helps us obtain customers, retain customers, and track our employees call usage. We can use it to have our local numbers showing, instead of just our station phones or company phone, which helps increase contacts, and the numbers are ours, which engages more callbacks.

Pros

It allows us to call from our local presence numbers which increases contacts and call backs.
It tracks phone usage and its versatility allows us to track the stuff that matters to us specifically.

Cons

No call parking features for inbound calls, if on a call through the dialer, one cannot place that call on hold to take the second call.
All notes are lost when another inbound call comes in, whether or not you accept that call.

Likelihood to Recommend

It is well suited for call centers that need versatility in their dialer system. It helps increase contacts which is a great thing. It does need better interfacing with inbound calls to not disturb the work flow, and the erased notes is a difficult pill to swallow especially when the note was lengthy.

Verified User

Account Manager in Customer Service (51-200 employees)

Vetted Review

3 years of experience

Business Development Manager

Rating: 8 out of 10

Incentivized

August 24, 2018

Use Cases and Deployment Scope

The emerging accounts group, who is responsible for new business development, uses the dialer every day.

Pros

Uses a local number
Dials the phone calls quickly
Dials the phone number correctly

Cons

The Dialer doesn't always dial
The Dialer doesn't always hang up
Recording call activity with Dialer sometimes is a pain because the call will reset before you have time to enter the call details

Likelihood to Recommend

Good for cold calling

Jaeda Mohr

Business Development Manager in Sales at Hanley Wood (501-1000 employees)

Vetted Review

3 years of experience

View profile

Inside Sales PowerDialer

Rating: 9 out of 10

Incentivized

August 24, 2018

Use Cases and Deployment Scope

It is used by our inbound and marketing team. When inbound leads come in, leads get put in the queue using InsideSales. Reps then use the PowerDialer to call the leads.

Pros

PowerDialer allows us to call with local area codes.
PowerDialer allows us to use customer phone numbers to call people.
PowerDialer allows reps to automatically pull leads into their name to keep calling leads.

Cons

It is a little expensive.
Reps can keep clicking next record to cherry pick the good leads.

Likelihood to Recommend

It is well suited for inbound teams to call leads that come in from marketing. It could also be suited for any outbound reps to make phone calls too.

Brennen Hyatt

Sales Development II in Sales at Qualtrics (1001-5000 employees)

Vetted Review

1 year of experience

View profile

InsideSales Review

Rating: 8 out of 10

Incentivized

June 25, 2018

Use Cases and Deployment Scope

Primarily been used by the Sales organizations which comprise of:

1. BDR/SDR

2. Account Executives

3. Account Managers

It's mainly used to track efficiency per reps, number of calls/day/week/month and how it impacts efficiency/pipeline generation

Pros

Call routing
Speed Dialing
Integration with Salesforce

Cons

UI
Inbound Call routing features
Analytics

Likelihood to Recommend

Well Suited:

1. Phone call duration talking metric

2. Inbound vs Outbound tracking metric

3. Rep Efficiency metric

4. Call Trend Duration metrics

5. Work load balancing

6. Resource planning

Less appropriate:

1. Complex lead routing

2. Personal phone number routing

3. Porting phone

Verified User

Analyst in Information Technology (501-1000 employees)

Vetted Review

2 years of experience

Nice outreach tool with a great integration to Salesforce CRM

Rating: 8 out of 10

Incentivized

March 13, 2018

Use Cases and Deployment Scope

Our whole department used InsideSales.com Predictive PowerDialer in association with Salesforce. It was our primary competition tool and metrics manager for outreach.

Pros

Creates competition between teammates, I have used several outreach tools and this one provides the best interaction with a points system to give that competitive edge to outreach
Accurately tracks metrics, near realtime tracking of your own and team's metric attainment on a day-to-day basis
Integrates with Salesforce, having click to dial and a widget embedded in Salesforce made using this tool very easy

Cons

Logging emails was a manual process for our installation, I am not sure if this is functionality we didn't use or if it wasn't available?
Better options for logging calls, the disposition options were limited, I would have liked having a few more options.

Likelihood to Recommend

Working with Salesforce and PowerDialer was a breeze. The two systems worked very well together and made prospecting easy to do. For a sales floor where we are focused on metrics and outreach it is a great measure of productivity.

Verified User

Team Lead in Sales (201-500 employees)

Vetted Review

1 year of experience

PowerDialer Review

Rating: 9 out of 10

Incentivized

March 13, 2018

Use Cases and Deployment Scope

The business development department uses PowerDialer as a way to efficiently and effectively contact leads in a pipeline. PowerDialer is a great tool to use for prospecting and reaching out to leads.

Pros

Ease of use
Speed and efficiency for reps to reach out to leads in pipeline and maintain opportunities
Local presence helps to get in contact with prospects in different locations

Cons

The messiness of duplicate accounts
Notes - in the box where you can leave notes on a lead page, I wished many times that there was a "edit text" box with the Bold/Italic/Underline options as well as Left/Center/Right positioning
The call system can be a bit buggy sometimes. Either the line ends up being garbled or it fails to dial, fails to record

Likelihood to Recommend

PowerDialer is well suited for prospecting and maintaining a clean pipeline while having the ability to add in so much information about accounts and leads. It is perfect for an organization that wants their sales team to be efficient and aim for a high volume of metrics.

Andrew Fix

Business Development Representative- Team Lead in Sales at Infor (10,001+ employees)

Vetted Review

1 year of experience

View profile

Highly recommend

Rating: 9 out of 10

Incentivized

March 6, 2018

Use Cases and Deployment Scope

I used to use PowerDialer when I was calling on new customers. I loved the system when I used it. It helped me stay on top of my prospective clients and get in contact with new ones.

Pros

Tee up new customers
Scheduling call backs was a breeze

Cons

The local presence would go down often.
The time clock would tee up people on the west coast when it was too early to call.

Likelihood to Recommend

For our team, the people who deal with new customers benefit from the power dialer the most. I now use Playbooks since I deal with existing customers so it doesn't apply to me anymore.

Elizabeth McElroy

Account Manager in Sales at Taradel LLC (11-50 employees)

Vetted Review

1 year of experience

View profile

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InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
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Reviews and Ratings

PowerDialer to Power Through!

Rating: 9 out of 10

Incentivized

August 31, 2018

Use Cases and Deployment Scope

Pros

Organizes your leads based on the parameters you set so you call the hottest leads first.
Connects with your phone so you can dial from your computer without having to enter the numbers every time.
It also allows you to record the notes from the call right there and they get added to the completed task in Salesforce.

Cons

Sometimes the powerdialer doesn't connect and it won't log your calls. This doesn't happen to frequently though.
Although you can switch to local presence and show that you're calling from another number, it isn't a feature that is easily done between calls.
Displaying short call history would be helpful or if the notes I left in the comments would also show in Salesforce. This would make it easier to know what happened the last time I spoke to this person.

Likelihood to Recommend

It isn't as useful when you're call volume is lower and you have more time to punch in a number. Or if you want to tie your emails with your calls then it would be better to use a different software.

Verified User

Representative in Sales (1001-5000 employees)

Vetted Review

1 year of experience