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[PowerDialer for Salesforce, from XANT (formerly InsideSales.com) is] generally used by sales department to connect with the clients on …
Overview
What is InsideSales.com / XANT PowerDialer for Salesforce (discontinued)?
PowerDialer for Salesforce, from InsideSales.com / XANT is a discontinued sales dialer.
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Popular Features
- Dialer-CRM integration (14)8.080%
- Outbound dialing (14)8.080%
- Call notes & tags (14)7.070%
- Automatic call logging (14)6.060%
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What is InsideSales.com / XANT PowerDialer for Salesforce (discontinued)?
PowerDialer for Salesforce, from InsideSales.com / XANT is a discontinued sales dialer.
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- Setup fee required
For the latest information on pricing, visithttps://www.insidesales.com/pricing
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What is InsideSales.com / XANT PowerDialer for Salesforce (discontinued)?
InsideSales.com Predictive PowerDialer was an AI-powered sales acceleration application that aims to help SDR teams connect with the right people at the right times. The vendor's value proposition is that PowerDialer is designed to increase the focus, engagement and productivity of reps, with the goal of enabling them to generate more sales.
The product has been discontinued.
InsideSales.com / XANT PowerDialer for Salesforce (discontinued) Features
Dialer Logistics Features
- Supported: Single line dialing
- Supported: Call into server with landline
- Supported: Call into server with VoIP "soft phone"
- Supported: Call into server with mobile phone
- Supported: Power dialer
Preview Dialer Features
- Supported: Contact preview
- Supported: Dialer-CRM integration
- Supported: Dialer integration to social media
- Supported: Call notes & tags
- Supported: Automatic call logging
Core Dialer Features
- Supported: Outbound dialing
- Supported: Inbound routing
- Supported: Custom caller ID
- Supported: Click-to-call
- Supported: Recorded voicemail drop
- Supported: Dialer contact import
- Supported: Campaign & list management
Call Follow-up and Quality Assurance Features
- Supported: Sales emails
- Supported: Follow-up calls
- Supported: Appointment scheduling
- Supported: Calendar sync
- Supported: Dialer reporting & analytics
- Supported: Dialer call recording
- Supported: Dialer call monitoring
- Supported: Dialer compliance
Additional Features
- Supported: LocalPresence
- Supported: Immediate Response
- Supported: PowerStanding Gamification
- Supported: Call Recording and Monitoring
- Supported: Reporting
- Supported: Inbound/Outbound Blend
- Supported: Multi-Channel Communications
- Supported: Automatic Data Sync
- Supported: Reporting
- Supported: Manager Insights
- Supported: Dynamic Seek Lists
- Supported: A.I. Models
InsideSales.com / XANT PowerDialer for Salesforce (discontinued) Screenshots
InsideSales.com / XANT PowerDialer for Salesforce (discontinued) Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global, North America, South America, Europe, Asia |
| Supported Languages | English |
InsideSales.com / XANT PowerDialer for Salesforce (discontinued) Downloadables
Frequently Asked Questions
PowerDialer for Salesforce, from InsideSales.com / XANT is a discontinued sales dialer.
Reviewers rate Contact preview and Dialer-CRM integration and Outbound dialing highest, with a score of 8.
The most common users of InsideSales.com / XANT PowerDialer for Salesforce (discontinued) are from Enterprises (1,001+ employees).
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(77)Attribute Ratings
Reviews
(1-13 of 13)Companies can't remove reviews or game the system. Here's why
[PowerDialer for Salesforce, from XANT (formerly InsideSales.com) is] generally used by sales department to connect with the clients on the call.
- Dials from a local number
- Easier to make notes during conversation
- Record all [your] calls
- Some times face issue in Call logs
- Click to dial have some glitches
- All data get removed when incoming call come
August 31, 2018
PowerDialer to Power Through!
We use InsideSales PowerDialer to make calls to inbound leads. It also helps us manage our leads with Salesforce. It moves us from record to record for all the leads that are in our name. This is only used by our sales development team and makes us much more efficient at reaching out to all the leads that we have without having to pull a list or run a report in Salesforce to find them.
- Organizes your leads based on the parameters you set so you call the hottest leads first.
- Connects with your phone so you can dial from your computer without having to enter the numbers every time.
- It also allows you to record the notes from the call right there and they get added to the completed task in Salesforce.
- Sometimes the powerdialer doesn't connect and it won't log your calls. This doesn't happen to frequently though.
- Although you can switch to local presence and show that you're calling from another number, it isn't a feature that is easily done between calls.
- Displaying short call history would be helpful or if the notes I left in the comments would also show in Salesforce. This would make it easier to know what happened the last time I spoke to this person.
August 27, 2018
Super Power Dialer indeed.
We use it for each department in our company that contacts customers or prospects. It allows us to separate our call flows, keep track of successful numbers to call, best times to call, length of time calls, how much time is being spent on the phone, and how much is idle on phones. It helps us organize our time and efforts better, allowing us to be more efficient and successful. It helps us obtain customers, retain customers, and track our employees call usage. We can use it to have our local numbers showing, instead of just our station phones or company phone, which helps increase contacts, and the numbers are ours, which engages more callbacks.
- It allows us to call from our local presence numbers which increases contacts and call backs.
- It tracks phone usage and its versatility allows us to track the stuff that matters to us specifically.
- No call parking features for inbound calls, if on a call through the dialer, one cannot place that call on hold to take the second call.
- All notes are lost when another inbound call comes in, whether or not you accept that call.
August 24, 2018
Business Development Manager
The emerging accounts group, who is responsible for new business development, uses the dialer every day.
- Uses a local number
- Dials the phone calls quickly
- Dials the phone number correctly
- The Dialer doesn't always dial
- The Dialer doesn't always hang up
- Recording call activity with Dialer sometimes is a pain because the call will reset before you have time to enter the call details
August 24, 2018
Inside Sales PowerDialer
It is used by our inbound and marketing team. When inbound leads come in, leads get put in the queue using InsideSales. Reps then use the PowerDialer to call the leads.
- PowerDialer allows us to call with local area codes.
- PowerDialer allows us to use customer phone numbers to call people.
- PowerDialer allows reps to automatically pull leads into their name to keep calling leads.
- It is a little expensive.
- Reps can keep clicking next record to cherry pick the good leads.
March 13, 2018
PowerDialer Review
The business development department uses PowerDialer as a way to efficiently and effectively contact leads in a pipeline. PowerDialer is a great tool to use for prospecting and reaching out to leads.
- Ease of use
- Speed and efficiency for reps to reach out to leads in pipeline and maintain opportunities
- Local presence helps to get in contact with prospects in different locations
- The messiness of duplicate accounts
- Notes - in the box where you can leave notes on a lead page, I wished many times that there was a "edit text" box with the Bold/Italic/Underline options as well as Left/Center/Right positioning
- The call system can be a bit buggy sometimes. Either the line ends up being garbled or it fails to dial, fails to record
March 06, 2018
Highly recommend
I used to use PowerDialer when I was calling on new customers. I loved the system when I used it. It helped me stay on top of my prospective clients and get in contact with new ones.
- Tee up new customers
- Scheduling call backs was a breeze
- The local presence would go down often.
- The time clock would tee up people on the west coast when it was too early to call.
February 16, 2018
InsideSales PowerDialer Review
Score 10 out of 10
Vetted Review
Verified User
InsideSales.com Predictive PowerDialer is used by our team of account managers within our inside sales department. It greatly helps our team stay in front of hot, new leads while they are still engaged on our website(s).
- The speed in which we can call leads is astonishing. A simple one-click will populate the next record ready to be dialed.
- I find the "Callback" function extremely useful. On any given record, I have the ability to set a callback at a specific time, any day of the week.
- The "Local Presence" function allows me to call anywhere in the country without appearing to be an out-of-state number. This greatly increases the chance of the person I'm calling actually answering the phone. More engagement = more sales
- Local presence sometimes crashes without warning
- InsideSales has a tough time accurately recording inbound talk-time
November 20, 2017
Average Dialer Software. Make sure your CRM is optimized.
Departmentally - We use it with our SFDC Instance to connect with our prospective customers.
- Local Presence. Dialing Texas from Massachusetts, it puts a TX Area Code on your number so the ability to have a connection via a local area phone call is more likely. Nice Feature.
- Seek Lists - Loading Campaigns or Assigned Territory Lead lists you can rapidly go through - trade show lists, webinar attendees, old captured leads depending on how you create reports.
- Integration with SFDC - Tasks, Notes, Logged Activity. Nice standard features. Improves efficiency.
- Updates are pushed down through admin of account to the end user. If your SFDC instance is not up to snuff, you can encounter connectivity issues.
- Depending on your bandwith or internet pipe, the click to dial feature could take seconds which add up to minutes and hours over the course of weeks and months. Again, if your IT environment is not finely tuned, some features are not accessible and efficient.
November 17, 2017
Senior Salesman Relies on InsideSales.com
Our company uses InsideSales.com primarily for the sales department in connection with SalesForce. I do not have visibility into the entire company as for the full use. I am sure managers and executives review information pulled. I use InsideSales.com to log calls, track contact made with my clients and review through voice recordings if I need to go back to review details we spoke about. InsideSales.com provides a solution to tracking phone calls which is easily reviewed.
- I use Local Presence when I call my customers. This shows that I am calling from a local number even when I am calling from out of state. I find that I make many more contacts with this feature than I have before just calling from my normal desk number.
- I use the call recordings feature quite a bit to go back and review what the customer and I talked about. The link inside SalesForce connects through InsideSales.com. This recording is saved to my clients account and can be shared with other team members or management if necessary.
- The auto dialer through InsideSales.com helps me go through my SalesForce client list quickly and efficiently. I just click next and I am onto my next customer in my pipeline.
- I use InsideSales.com normally and every function I use does what I need.
Our entire SDR team uses insidesales.com for the click-to-call features, seek list functionality, and gamification. We have found that it has increased our number of dials a day, the connect rate of the calls (thanks to local presence), and the logging of calls. Because of click-to-call, SDRs are no longer bogged down by the call logging process, so each activity is logged with a much more accurate description of the call result, making reporting much more effective and accurate.
Aspects of the gamification are also a big part of our team culture. From the leaderboards to the points/throwdowns, the team enjoys the recognition that the software allows them to get for the small things throughout their day.
Aspects of the gamification are also a big part of our team culture. From the leaderboards to the points/throwdowns, the team enjoys the recognition that the software allows them to get for the small things throughout their day.
- Local Presence/Click to Call - The outbound call and logging functionality runs well, and the team likes the UI.
- Gamification - The leaderboard/dashboard functionality has become a huge part of our culture for its ability to drive recognition of the appropriate KPIs. From the sound effects to the GIFS, reps get recognized both for their achievements and also their personality and creativity.
- Reporting - The reporting capabilities that the Momentum team helped engineer for us through certain tracking fields allow us to zoom in on micro-trends in the business such as ideal correct contact connect times and duration of successful calls.
- Ease of Implementation - It took a good amount of our internal resources to get the product running effectively. It is not an out-of-the-box solution, as it needed to be customized to our instance. So, we needed to do some SFDC development to optimize our product usage.
- Dialer Lists - The seek lists can be fairly involved to keep up to date as the logic necessary, at least for us, is elaborate.
- Email - We don't use their Vision product, so it could probably be implemented better than our instance. However, the email templates have a border around them, so they look like they are marketing emails. I don't think many companies still use this version of the email templates, so I'm not sure they're investing much time/effort into updating it.
February 20, 2017
Need to get into all the features to justify the price
InsideSales.com was used by our sales and account management department. The goal was to have a system that can help us log/record our calls and provide local presence numbers for our sales reps. The call recording was vital for coaching opportunities within our sales floor as well as to provide accountability for all users.
- It's fairly straight forward to use with click to call and automatically adding local presence.
- They have evolved some of their list dialing programs that can help make dialing smarter.
- When used properly, their support team is helpful.
- As with most dialer programs I've used, InsideSales.com can be buggy, especially early on.
- The service level we received dropped off over the years we used them.
- It is a fairly expensive dialer, especially once you get past the core features.
Our telecom division uses InsideSales.com to make calls, log activities, and track emails and attachments. The specific problem that it solves is that outside reps would not log emails into our Salesforce instance and calls were difficult to track. Using the dialer and their email capture we no longer have those issues, data is more accurate, and activities have increased due to the lighter record keeping requests.
- Emails automatically logged in Salesforce and associated with contacts, accounts, opportunities, and leads.
- Click-to-call functionality and call recording for increased dials and coaching, listen-in functionality for managers to listen and coach live conversations.
- Activity reporting and analytics outlining what activities provide the most return and at what time.
- Inbound call routing within the call center.
- Local presence.
- Continued automation improvement. Pre-populated fields after calls would increase the efficiency of reps.
- Gamification could use some work, but I have not taken the time to learn how to set it up correctly.