InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

Score 7.2 out of 10
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

Overview

What is InsideSales.com / XANT PowerDialer for Salesforce (discontinued)?

PowerDialer for Salesforce, from InsideSales.com / XANT is a discontinued sales dialer.
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Recent Reviews

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Dialer-CRM integration (14)
    8.0
    80%
  • Outbound dialing (14)
    8.0
    80%
  • Call notes & tags (14)
    7.0
    70%
  • Automatic call logging (14)
    6.0
    60%

Video Reviews

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Pricing

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Unavailable

What is InsideSales.com / XANT PowerDialer for Salesforce (discontinued)?

PowerDialer for Salesforce, from InsideSales.com / XANT is a discontinued sales dialer.

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.insidesales.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features

Preview Dialer

Features related to contact history and background, providing context for the call; displays sales intelligence for dialers.

7.3Avg 7.5

Core Dialer

Features that support sales calls with automatic dialing.

7Avg 8.0

Call Follow-up and Quality Assurance

Features that allow salespeople to understand call activity and respond/take future action based on call activity.

6.7Avg 8.0
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Product Details

What is InsideSales.com / XANT PowerDialer for Salesforce (discontinued)?

InsideSales.com Predictive PowerDialer was an AI-powered sales acceleration application that aims to help SDR teams connect with the right people at the right times. The vendor's value proposition is that PowerDialer is designed to increase the focus, engagement and productivity of reps, with the goal of enabling them to generate more sales.

The product has been discontinued.

InsideSales.com / XANT PowerDialer for Salesforce (discontinued) Features

Dialer Logistics Features

  • Supported: Single line dialing
  • Supported: Call into server with landline
  • Supported: Call into server with VoIP "soft phone"
  • Supported: Call into server with mobile phone
  • Supported: Power dialer

Preview Dialer Features

  • Supported: Contact preview
  • Supported: Dialer-CRM integration
  • Supported: Dialer integration to social media
  • Supported: Call notes & tags
  • Supported: Automatic call logging

Core Dialer Features

  • Supported: Outbound dialing
  • Supported: Inbound routing
  • Supported: Custom caller ID
  • Supported: Click-to-call
  • Supported: Recorded voicemail drop
  • Supported: Dialer contact import
  • Supported: Campaign & list management

Call Follow-up and Quality Assurance Features

  • Supported: Sales emails
  • Supported: Follow-up calls
  • Supported: Appointment scheduling
  • Supported: Calendar sync
  • Supported: Dialer reporting & analytics
  • Supported: Dialer call recording
  • Supported: Dialer call monitoring
  • Supported: Dialer compliance

Additional Features

  • Supported: LocalPresence
  • Supported: Immediate Response
  • Supported: PowerStanding Gamification
  • Supported: Call Recording and Monitoring
  • Supported: Reporting
  • Supported: Inbound/Outbound Blend
  • Supported: Multi-Channel Communications
  • Supported: Automatic Data Sync
  • Supported: Reporting
  • Supported: Manager Insights
  • Supported: Dynamic Seek Lists
  • Supported: A.I. Models

InsideSales.com / XANT PowerDialer for Salesforce (discontinued) Screenshots

Screenshot of Click-to-call panel in SalesforceScreenshot of Logging a call within Salesforce using the click-to-call panel.Screenshot of PowerDialer interfaceScreenshot of Live call monitoring

InsideSales.com / XANT PowerDialer for Salesforce (discontinued) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal, North America, South America, Europe, Asia
Supported LanguagesEnglish

Frequently Asked Questions

PowerDialer for Salesforce, from InsideSales.com / XANT is a discontinued sales dialer.

Reviewers rate Contact preview and Dialer-CRM integration and Outbound dialing highest, with a score of 8.

The most common users of InsideSales.com / XANT PowerDialer for Salesforce (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

 (74)

Attribute Ratings

Reviews

(1-25 of 32)
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Score 8 out of 10
Vetted Review
Verified User
PowerDialer [for Salesforce, from XANT (formerly InsideSales.com)] allows us to make [calls] from local [numbers] that increases more chances to connect with customers. Its great to use and make calls in other [countries] also. Its less useful for inbound calls[,] it [makes it] difficult [to execute] and there [are] some [glitches] when [you get an incoming call]. If you report an issue you never get feedback so sometimes it feels like you are wasting time reporting issue[.]
Score 9 out of 10
Vetted Review
Verified User
InsideSales.com PowerDialer is great if you are looking to simplify your process in dialing. You don't have to hand enter numbers from Salesforce. If you're doing a high volume of dials, it makes it much faster than other dialers because it integrates with Salesforce so you don't have to open another window and go back and forth between the two.
It isn't as useful when you're call volume is lower and you have more time to punch in a number. Or if you want to tie your emails with your calls then it would be better to use a different software.
Score 9 out of 10
Vetted Review
Verified User
It is well suited for call centers that need versatility in their dialer system. It helps increase contacts which is a great thing. It does need better interfacing with inbound calls to not disturb the work flow, and the erased notes is a difficult pill to swallow especially when the note was lengthy.
June 25, 2018

InsideSales Review

Score 8 out of 10
Vetted Review
Verified User
Well Suited:
1. Phone call duration talking metric
2. Inbound vs Outbound tracking metric
3. Rep Efficiency metric
4. Call Trend Duration metrics
5. Work load balancing
6. Resource planning

Less appropriate:
1. Complex lead routing
2. Personal phone number routing
3. Porting phone


Score 8 out of 10
Vetted Review
Verified User
Working with Salesforce and PowerDialer was a breeze. The two systems worked very well together and made prospecting easy to do. For a sales floor where we are focused on metrics and outreach it is a great measure of productivity.
March 13, 2018

PowerDialer Review

Andrew Fix | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
PowerDialer is well suited for prospecting and maintaining a clean pipeline while having the ability to add in so much information about accounts and leads. It is perfect for an organization that wants their sales team to be efficient and aim for a high volume of metrics.
Denise (Dufek) Drake | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

If you have a technical team of people to support this technology daily, this technology may be for you.

If you have several users calling the same set of records, this technology provides list capabilities that other companies do not appear to provide.

If you are looking for mostly outbound dialing capabilities, this product may be for you.

Kyle Miller | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
From an inside sales, sales development, customer success management level - it can be a great solution for activity, metrics, and efficiency of calls, call tracking, and touches.

My caution would be if your CRM in this case SFDC is not optimized, you won't get the full value out of any dialer program or software. Be very clear on your requirements for a dialer software and be equally involved in the integration to your CRM.

Andrew J. Wright | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
InsideSales.com is well suited for sales departments, as this is where I use it. I would think call centers, customer service representatives and anyone that works on the phone could use this. I use SalesForce with InsideSales.com. I am not sure if there is a stand alone product or if it needs something else to operate.
Mike Stevenson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
The software works well with scale. The bigger the team, the more effective InsideSales.com is. Without the resources needed to implement effectively, small teams may have a harder time finding the sweet spot that we have found with the product. However, for a high volume, outbound engine, particularly in the sales development function, InsideSales is a great enterprise tool for accelerating the effectiveness of sales teams.
March 03, 2017

Great sales tool

Score 9 out of 10
Vetted Review
Verified User
Great if you are using Salesforce, not sure how or if it integrates with other CRMs. If your sales team is making a high volume of calls then this tool can be very useful.

Great for competitions in team, board displays leaders etc.

Would recommend for large teams, wouldn't really be as effective for small companies or teams.
Score 7 out of 10
Vetted Review
Verified User
If you are starting to build out a group that will need a dialer, I would prefer to build processes around how the dialer functions. One of the biggest issues we had was having processes in place and trying to get the dialer to fit around it. It is flexible but not always enough to completely customize to your needs if you have a rigid system in place (which we did).
Ryan McCarty | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Outbound dialing is where it excels. It's especially good with larger teams of reps. Organizing through campaigns and seek lists is very powerful once you understand how to use it. There is definitely a learning curve with seek lists (I've spent tons of time on the phone with their support staff) but once you understand it the possibilities are endless. You can sort which leads show up by a variety of filters. Even with a list of 10,000+ leads and 5 reps calling on it, you can ensure no leads show up in two reps lists, the reps are calling specific territories, and even skipping leads that are likely on their lunch break! One my of favorite tricks with seek lists and only calling people with titles like Director/VP/C-Level before 8:30am or after 5pm their time, when those people are more willing to pick up the phone. They also appreciate a sales rep who is putting in the extra time to call during those blocks.
February 08, 2017

InsideSales Review

Andrew Lawrence | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Insidesales.com is appropriate when you are looking to make dials easily with Salesforce leads. This cuts down on the time it takes to run through multiple calls and automatically stores data for reporting purposes. Even if you manually log calls in Salesforce, InsideSales.com is still better because it tracks other things such as call duration. I can not think of a situation where InsideSales.com is not appropriate, however, it does sometimes glitch with the Salesforce integration.
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