InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

Overview

Reviews

Great Dialer Tool!

8
We use PowerDialer for our click-to-call software for all sales reps in Salesforce. It helps to automate the dialing and logging of calls …

Inside Sales PowerDialer

9
It is used by our inbound and marketing team. When inbound leads come in, leads get put in the queue using InsideSales. Reps then use the …

PowerDialer Review

9
The business development department uses PowerDialer as a way to efficiently and effectively contact leads in a pipeline. PowerDialer is a …

Highly recommend

9
I used to use PowerDialer when I was calling on new customers. I loved the system when I used it. It helped me stay on top of my …

PowerDialer Review

9
We use this within our sales team. It helps us queue up customers who are on the site and gives us the ability to call them in real time …

InsideSales - Run away!

1
We wanted InsideSales to be a powerful tool to cut down data entry within our research and development teams, by utilizing the power …

Popular Features

View all 14 features

Dialer-CRM integration (14)

8.0
80%

Outbound dialing (14)

8.0
80%

Call notes & tags (14)

7.1
71%

Automatic call logging (14)

6.1
61%

Reviewer Pros & Cons

View all pros & cons

Pricing

View all pricing
N/A
Unavailable

What is InsideSales.com / XANT PowerDialer for Salesforce (discontinued)?

PowerDialer for Salesforce, from InsideSales.com / XANT is a discontinued sales dialer.

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.insidesales.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

N/A
Unavailable

What is Five9?

Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.

What is Aircall?

Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to…

Features Scorecard

Preview Dialer

7.3
73%

Core Dialer

7.1
71%

Call Follow-up and Quality Assurance

6.7
67%

Product Details

What is InsideSales.com / XANT PowerDialer for Salesforce (discontinued)?

InsideSales.com Predictive PowerDialer was an AI-powered sales acceleration application that aims to help SDR teams connect with the right people at the right times. The vendor's value proposition is that PowerDialer is designed to increase the focus, engagement and productivity of reps, with the goal of enabling them to generate more sales.

The product has been discontinued.

InsideSales.com / XANT PowerDialer for Salesforce (discontinued) Features

Dialer Logistics Features

  • Supported: Single line dialing
  • Supported: Call into server with landline
  • Supported: Call into server with VoIP "soft phone"
  • Supported: Call into server with mobile phone
  • Supported: Power dialer

Preview Dialer Features

  • Supported: Contact preview
  • Supported: Dialer-CRM integration
  • Supported: Dialer integration to social media
  • Supported: Call notes & tags
  • Supported: Automatic call logging

Core Dialer Features

  • Supported: Outbound dialing
  • Supported: Inbound routing
  • Supported: Custom caller ID
  • Supported: Click-to-call
  • Supported: Recorded voicemail drop
  • Supported: Dialer contact import
  • Supported: Campaign & list management

Call Follow-up and Quality Assurance Features

  • Supported: Sales emails
  • Supported: Follow-up calls
  • Supported: Appointment scheduling
  • Supported: Calendar sync
  • Supported: Dialer reporting & analytics
  • Supported: Dialer call recording
  • Supported: Dialer call monitoring
  • Supported: Dialer compliance

Additional Features

  • Supported: LocalPresence
  • Supported: Immediate Response
  • Supported: PowerStanding Gamification
  • Supported: Call Recording and Monitoring
  • Supported: Reporting
  • Supported: Inbound/Outbound Blend
  • Supported: Multi-Channel Communications
  • Supported: Automatic Data Sync
  • Supported: Reporting
  • Supported: Manager Insights
  • Supported: Dynamic Seek Lists
  • Supported: A.I. Models

InsideSales.com / XANT PowerDialer for Salesforce (discontinued) Screenshots

Click-to-call panel in SalesforceLogging a call within Salesforce using the click-to-call panel.PowerDialer interfaceLive call monitoring

InsideSales.com / XANT PowerDialer for Salesforce (discontinued) Video

Leverage data intelligence to power inbound/outbound phone communications for sales teams with single-click dialing, local caller-id display, dynamically prioritized lists, and automatic data capture to CRM.

InsideSales.com / XANT PowerDialer for Salesforce (discontinued) Downloadables

InsideSales.com / XANT PowerDialer for Salesforce (discontinued) Integrations

  • Salesforce
  • ZenPrint
  • MS Outlook

InsideSales.com / XANT PowerDialer for Salesforce (discontinued) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal, North America, South America, Europe, Asia
Supported LanguagesEnglish

Alternatives

View all alternatives

Frequently Asked Questions

What is InsideSales.com / XANT PowerDialer for Salesforce (discontinued)?

PowerDialer for Salesforce, from InsideSales.com / XANT is a discontinued sales dialer.

What are InsideSales.com / XANT PowerDialer for Salesforce (discontinued)'s top competitors?

VanillaSoft and NICE CXone (formerly NICE inContact) are common alternatives for InsideSales.com / XANT PowerDialer for Salesforce (discontinued).

What is InsideSales.com / XANT PowerDialer for Salesforce (discontinued)'s best feature?

Reviewers rate Contact preview and Dialer-CRM integration and Outbound dialing highest, with a score of 8.

Who uses InsideSales.com / XANT PowerDialer for Salesforce (discontinued)?

The most common users of InsideSales.com / XANT PowerDialer for Salesforce (discontinued) are from Mid-size Companies and the Computer Software industry.

Reviews and Ratings

(32)

Ratings

Reviews

(1-25 of 32)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
PowerDialer [for Salesforce, from XANT (formerly InsideSales.com)] allows us to make [calls] from local [numbers] that increases more chances to connect with customers. Its great to use and make calls in other [countries] also. Its less useful for inbound calls[,] it [makes it] difficult [to execute] and there [are] some [glitches] when [you get an incoming call]. If you report an issue you never get feedback so sometimes it feels like you are wasting time reporting issue[.]
March 13, 2018

PowerDialer Review

Andrew Fix | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
PowerDialer is well suited for prospecting and maintaining a clean pipeline while having the ability to add in so much information about accounts and leads. It is perfect for an organization that wants their sales team to be efficient and aim for a high volume of metrics.
Denise (Dufek) Drake | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

If you have a technical team of people to support this technology daily, this technology may be for you.

If you have several users calling the same set of records, this technology provides list capabilities that other companies do not appear to provide.

If you are looking for mostly outbound dialing capabilities, this product may be for you.

Kyle Miller | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
From an inside sales, sales development, customer success management level - it can be a great solution for activity, metrics, and efficiency of calls, call tracking, and touches.

My caution would be if your CRM in this case SFDC is not optimized, you won't get the full value out of any dialer program or software. Be very clear on your requirements for a dialer software and be equally involved in the integration to your CRM.

Andrew J. Wright | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
InsideSales.com is well suited for sales departments, as this is where I use it. I would think call centers, customer service representatives and anyone that works on the phone could use this. I use SalesForce with InsideSales.com. I am not sure if there is a stand alone product or if it needs something else to operate.
Ryan McCarty | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Outbound dialing is where it excels. It's especially good with larger teams of reps. Organizing through campaigns and seek lists is very powerful once you understand how to use it. There is definitely a learning curve with seek lists (I've spent tons of time on the phone with their support staff) but once you understand it the possibilities are endless. You can sort which leads show up by a variety of filters. Even with a list of 10,000+ leads and 5 reps calling on it, you can ensure no leads show up in two reps lists, the reps are calling specific territories, and even skipping leads that are likely on their lunch break! One my of favorite tricks with seek lists and only calling people with titles like Director/VP/C-Level before 8:30am or after 5pm their time, when those people are more willing to pick up the phone. They also appreciate a sales rep who is putting in the extra time to call during those blocks.
Mike Stevenson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The software works well with scale. The bigger the team, the more effective InsideSales.com is. Without the resources needed to implement effectively, small teams may have a harder time finding the sweet spot that we have found with the product. However, for a high volume, outbound engine, particularly in the sales development function, InsideSales is a great enterprise tool for accelerating the effectiveness of sales teams.
February 08, 2017

InsideSales Review

Andrew Lawrence | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Insidesales.com is appropriate when you are looking to make dials easily with Salesforce leads. This cuts down on the time it takes to run through multiple calls and automatically stores data for reporting purposes. Even if you manually log calls in Salesforce, InsideSales.com is still better because it tracks other things such as call duration. I can not think of a situation where InsideSales.com is not appropriate, however, it does sometimes glitch with the Salesforce integration.
February 03, 2017

InsideSales - Run away!

Robert Belton | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
InsideSales was a horrible experience for our organization. From broken promises about salesforce integration in a customized instance, to slow and insufficient customer service response and knowledge, this was the single biggest software failure we've ever experienced. The software seems less than ready to be out of beta, and should have been way more developed and tested before promises were made to implement features and functionality that simply didn't work. The only thing InsideSales did right, was their power dialer system, but that is a tool that is available with most basic phone providers these days.
Cory Perry | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Overall, it's a great product and serves the intended purpose well. While its geared more towards a "call center" style business, it works well for small teams and business development teams that need to track and record calls via Salesforce. Service disruptions are my primary complaint with the product. I'd like to see more effort in resolving those issues and minimizing downtime.
John Blevins | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
If you have a team of "not so tech savvy" team members who you want to "smile and dial", it's a great product. You can prebuild lists that are easily accessible from Salesforce and have them call them with ease. If you are working with accounts/contacts in Salesforce instead of leads, I haven't found a way yet to incorporate insidesales.com into my strategy.
Aaron Stoermann | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
If reps are complaining about logging emails into Salesforce, or would like calls to be recorded, or would like to increase efficiency - use InsideSales.com. You get more bang for your buck if you have a large sales team.
Jonathan Ison | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
InsideSales.com seems to be well suited for a team of telesales representatives and administrators. I would not want to use InsideSales if I was, let's say a real estate agent. It could be much better at financial data management as certain formulas cannot be implemented in the system and must be done with Microsoft Excel instead.