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Readymode

Readymode
Formerly XenCALL

Overview

What is Readymode?

Readymode (formerly XenCALL) is a cloud-based predictive dialer used to connect sales and call center agents with more leads in less time. The solution helps to keep agents at maximum efficiency levels and increase talk time with intelligent call center…

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Recent Reviews

TrustRadius Insights

Users have found the product to be incredibly useful for managing their customer relationships, tracking interactions, and organizing …
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Pricing

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Team (10-49 licenses)

$120

Cloud
per month per license

Starter (1-9 licenses)

$150

Cloud
per month per license

Enterprise (50+ licenses)

Contact Sales

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://readymode.com/demo/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $150 per month per license
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Product Details

What is Readymode?

Readymode (formerly XenCALL) is a cloud-based predictive dialer used to connect sales and call center agents with more leads in less time. The solution helps to keep agents at maximum efficiency levels and increase talk time with intelligent call center technology, like automated dialing, making faster connections and silencing busy signals.

Readymode will also automate manual customer data entry with its included call center CRM software, so reps can focus on the conversation. Immediate access to customer profiles within the call center platform help to streamline workflows and increase productivity.

Just some of Readymode's features include:

  • Lead Management - Dial only the desired leads by targeting them with custom criteria including lead data, and lead status.
  • Reporting & Insights - Visibility and insights through reporting and analytics for agents, phone calls, and campaigns.
  • Ready-made integrations - Native integrations with popular call center technology providers and apps to enhance the Readymode experience and improve call center agent performance.
  • Automated Tasks - Automatically prioritize dialing lists and email reports to administrators on a recurring schedule.
  • Appointment Calendars - Shareable unlimited appointment-queue calendars with users, synced to Google Calendar for easy appointment booking.
  • Inbound Queues - Configurable unlimited inbound queues to route calls to specific available agents or groups of agents.
  • Caller-ID Proximity Matching - Own and display phone numbers with area codes closest in proximity to all the leads dialed.
  • Call Recording - Recording for all inbound and outbound phone calls or selected calls for compliance and quality assurance.
  • Inbound-Queue Voicemail - Can transfer a voicemail to an agent from group voicemail boxes on inbound queues and trigger email notifications.
  • Third-Party Lead Posting - Automatically posts leads into Readymode from third-party lead vendors or a lead-generation website.
  • Firewall Security - Can prevent agents from signing in from home or other unsecured locations with a firewall feature.
  • Dynamic Scripts - Supports sales scripts creation for reps with dynamically generated lead data embedded within each script.
  • Conference Calling - Utilizes pre-configured conference rooms to bridge in multiple parties internally and externally.
  • Forwarding - Forwards callbacks to the right call center agent at the right time for more personalized service.



Readymode also offers personalized training sessions and an in-house support team.

Readymode Features

Dialer Logistics Features

  • Supported: Predictive dialer

Preview Dialer Features

  • Supported: Contact preview
  • Supported: Built-in CRM
  • Supported: Call notes & tags
  • Supported: Automatic call logging

Core Dialer Features

  • Supported: Outbound dialing
  • Supported: Inbound routing
  • Supported: Custom caller ID
  • Supported: Click-to-call
  • Supported: Dialer contact import
  • Supported: Campaign & list management

Call Follow-up and Quality Assurance Features

  • Supported: Sales emails
  • Supported: Follow-up calls
  • Supported: Appointment scheduling
  • Supported: Calendar sync
  • Supported: Dialer reporting & analytics
  • Supported: Dialer call recording
  • Supported: Dialer call monitoring
  • Supported: Dialer compliance

Additional Features

  • Supported: Agent and Dial-List Prioritization
  • Supported: Agent Callback Calendar
  • Supported: Agent Extensions / Voicemail / Forwarding
  • Supported: API Capabilities
  • Supported: Appointment Calendars
  • Supported: Automated Tasks
  • Supported: Blended Inbound/Outbound Dialing
  • Supported: Call Recording
  • Supported: Caller ID Proximity Matching
  • Supported: Conference Calling
  • Supported: CRM Built In
  • Supported: Custom Agent Statuses
  • Supported: Custom Agent Dispositions and Queues
  • Supported: Custom Do-Not-Call List
  • Supported: Custom Profile Fields
  • Supported: Dialer-Speed Configuration
  • Supported: Dynamic Scripts
  • Supported: Firewall Built In
  • Supported: Inbound Agent Intercept
  • Supported: Inbound Queue Strategy
  • Supported: Inbound Queues (Unlimited)
  • Supported: Inbound Queue Voicemail
  • Supported: Instant Messaging
  • Supported: IVR (Advanced Configuration)
  • Supported: Lead Targeting
  • Supported: Live Floor Monitoring
  • Supported: Live Transfers
  • Supported: Reporting and Analytics
  • Supported: Third-Party Lead Posting
  • Supported: VOIP and Webphone Built In

Readymode Screenshots

Screenshot of Custom profile fields for info on leads and customers.Screenshot of Productivity data on call center agents.Screenshot of Custom calendars for appointments and phone meetings with leads and clients.Screenshot of Info and performance data on call center agents.

Readymode Video

XenCALL is now ReadyMode

Readymode Competitors

Readymode Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesEnglish

Frequently Asked Questions

Readymode starts at $150.

Ytel, Five9, and Aircall are common alternatives for Readymode.

Reviewers rate Outbound dialing and Inbound routing and Follow-up calls highest, with a score of 8.

The most common users of Readymode are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(4)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found the product to be incredibly useful for managing their customer relationships, tracking interactions, and organizing contact information. With this tool, they can easily keep track of all their customer interactions in one place, allowing them to quickly access important information and stay on top of their relationships. Additionally, customers have praised the product for its ability to streamline their sales processes. They can now effortlessly track leads, manage pipelines, and close deals more efficiently, saving them valuable time and resources.

Reviewers have mentioned that the product offers robust reporting and analytics features, enabling them to gain insights into their sales performance and make data-driven decisions. With these features, users can analyze their sales data, identify trends, and pinpoint areas for improvement. Furthermore, users have appreciated the product's integration capabilities with other software tools such as email clients and calendars. This integration enhances their productivity by eliminating the need for manual data entry and ensuring that all relevant information is synced across platforms seamlessly.

Customers have found immense value in using the product to manage their marketing campaigns effectively. They can now track campaign performance, segment their target audience, and automate marketing workflows, all within one central system. This has allowed them to optimize their marketing efforts and achieve better results. Reviewers have also highlighted the product's customizable dashboards and workflows, which enable users to tailor the system to their specific business needs and processes. This flexibility ensures that users can work in a way that suits them best while still utilizing powerful tools provided by the product.

Users have praised the product's mobile app for its convenience and functionality. It allows them to access their data and perform tasks on the go, increasing their flexibility and productivity. This mobility feature has been particularly beneficial for sales teams who are often on-the-move or working remotely. Additionally, customers have found value in the product's collaboration features that allow teams to work together efficiently. They can easily share information, communicate effectively within the system, and collaborate on projects, ensuring smooth workflows and improved team productivity.

Reviewers have consistently mentioned the product's excellent customer support as a standout feature. They appreciate the responsiveness and knowledge of the representatives who assist with any issues or questions that arise. This level of support ensures that users feel supported and can rely on prompt assistance whenever needed. Lastly, users have found the product's user interface to be intuitive and user-friendly. Even those with limited technical expertise can easily navigate and learn the system, making it accessible to a wide range of users.

Overall, the product offers a range of use cases that enable users to effectively manage their customer relationships, streamline sales processes, gain valuable insights through reporting and analytics, integrate with other software tools, manage marketing campaigns, customize workflows and dashboards, access information on the go through the mobile app, collaborate efficiently with team members, receive excellent customer support, and navigate the user interface easily. It has proven to be a valuable asset for businesses across various industries by empowering them to optimize their operations and achieve their goals.

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
February 25, 2022

Great & Easy to Use

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Good program for my first time using it. Made it relatively simple to use after learning the program. We make and receive several calls and chats a day and this has been a very helpful, easy-to-use software. There have been some talks of changes of our systems and then was a great choice I felt. Help keeps everything in a centralized location with easy accessibility.
  • Easy Access.
  • Everything in one central location.
  • Easy to use and easy to learn.
  • Less dropped calls.
  • System tends to slow down with multiple agents working.
  • Not much else at the moment.
Overall XenCALL has been good and beneficial to our systems workday. The only issue we have is calls occasionally dropping on us but once we have been permanently hard-wired this has become less of an issue. Once you get to know how to use the software it becomes very easy to navigate. Works well for us we take multiple chats and calls daily.
  • All in one place.
  • Easy to use.
  • Accessibility.
Dialer Logistics
N/A
N/A
Preview Dialer (3)
80%
8.0
Contact preview
80%
8.0
Call notes & tags
80%
8.0
Automatic call logging
80%
8.0
Core Dialer (6)
66.66666666666667%
6.7
Outbound dialing
80%
8.0
Inbound routing
80%
8.0
Custom caller ID
80%
8.0
Click-to-call
80%
8.0
Dialer contact import
80%
8.0
Campaign & list management
N/A
N/A
Call Follow-up and Quality Assurance (3)
80%
8.0
Follow-up calls
80%
8.0
Dialer reporting & analytics
80%
8.0
Dialer compliance
80%
8.0
  • Improved customer contact.
  • QA improvement.
I think it stacks up very well to UJET. The systems are different and have many different features but it's been a great experience trying to use both. I feel like having all the access in one area is very helpful in this program.
Google Authenticator, Verint Community (Telligent)
Score 4 out of 10
Vetted Review
Verified User
Incentivized
XenCall is mostly used for sales calls outbound and inbound and customer support by the sales and support team. We had a very good experience until the quality of service was dropped. Customers complained that no one answer our call and when we go to check we only received notification but the phone never rang. We put in complaints several times but didn't get a proper response so we switched to Aircall now.
  • User Experience.
  • User Friendly.
  • Easy to use.
  • Customer Support.
  • Complaints team.
We had a very good run with XenCall in the beginning voice quality was excellent prices were competitive ran smoothly we never needed support or had any problem but when we did we faced long holds no chat service on the website customer support agent don't know much what they're doing they're just there to take notes and pass it on to their supervisors.
  • Voice Quality
Dialer Logistics
N/A
N/A
Preview Dialer (3)
66.66666666666667%
6.7
Contact preview
60%
6.0
Call notes & tags
70%
7.0
Automatic call logging
70%
7.0
Core Dialer (3)
76.66666666666667%
7.7
Outbound dialing
80%
8.0
Inbound routing
80%
8.0
Click-to-call
70%
7.0
Call Follow-up and Quality Assurance (3)
56.66666666666667%
5.7
Follow-up calls
80%
8.0
Dialer reporting & analytics
40%
4.0
Dialer compliance
50%
5.0
  • Customers complaints no one return their calls.
Aircall provides chat, phone, and email support in less than an hour if the chat agent is unable to help you he will book you a call with a technician who will do the zoom meeting with you and solve the issue then and there. They will ask for the screen control and take care of setting up everything as per your need which means you don't have to sit and wait.
Score 1 out of 10
Vetted Review
Verified User
It is used by all in the organization to make sales calls to prospects more efficiently than by hand. I signed up for XenCall because it was required by the agency with which I used to hire my cold caller. After trying it out for several days, watching all the videos, and reading all the guides, I couldn't figure it out and it was never useful.
  • Multi-line dialing.
  • Unlimited users.
  • Calendar integration.
  • Advanced capabilities.
  • Poor user interface.
  • Clunky.
  • Extremely difficult to navigate and keep track of settings.
  • Poor customer service.
  • Poor design.
XenCall is well suited for any company looking to make outbound calls to prospects more efficiently and effectively. It might not be appropriate for calls where you want to have a more quality conversation unless you stick with the 1 line dialer. Using multiple lines allows companies to hit many prospects in one day.
Dialer Logistics
N/A
N/A
Preview Dialer (3)
70%
7.0
Contact preview
70%
7.0
Call notes & tags
60%
6.0
Automatic call logging
80%
8.0
Core Dialer (6)
40%
4.0
Outbound dialing
10%
1.0
Inbound routing
20%
2.0
Custom caller ID
30%
3.0
Click-to-call
10%
1.0
Dialer contact import
90%
9.0
Campaign & list management
80%
8.0
Call Follow-up and Quality Assurance (3)
70%
7.0
Follow-up calls
50%
5.0
Dialer reporting & analytics
80%
8.0
Dialer compliance
80%
8.0
  • Negative ROI as I hired a cold caller and she could not even use it for 2 days.
  • Wasted hours of my time trying to figure it out and set it up, watched all the videos, read all the guides and it still didn't work.
MojoDialer is very easy to use and you can get started with little to no instruction. My cold caller is in the Philippines and it's easier for her to use and track prospects. The whole design of Mojo makes more sense, it's simple, easy to map contacts to predefined fields and start making calls. Much more intuitive and you can be up and running in 20-30 minutes.
Tish Cator | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are a lead generation firm. We work on specific campaigns to accommodate our clients' needs. We also run our dispatching and production tracking processes with XenCALL. We use it across our organization including assigning jobs to our sales reps. It definitely helps with keeping things in one spot as far as opening to closing out.
  • Call logging
  • Agent monitoring
  • Agent reporting
  • File organization
  • Agent reporting in terms of dropped call/lost phone number- always an issue
  • Dispatching boards - confirmation boards
  • System lagging when low amount of agents on system
Tracking for payroll is fantastic. We have eliminated a time clock because of XenCALL's accuracy in tracking clock in and out.
Dialer Logistics
N/A
N/A
Preview Dialer (1)
80%
8.0
Call notes & tags
80%
8.0
Core Dialer (4)
100%
10.0
Outbound dialing
100%
10.0
Inbound routing
100%
10.0
Click-to-call
100%
10.0
Campaign & list management
100%
10.0
Call Follow-up and Quality Assurance (2)
80%
8.0
Follow-up calls
60%
6.0
Dialer reporting & analytics
100%
10.0
  • Lots of calls for new clients
  • Burning through leads quickly
  • Emailing clients' promos directly from CRM
Vici dial - This was only a calling software and it stored notes, it did not have the exclusive reporting XenCALL has.
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