XM Fax Reviews

17 Ratings
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Score 9.0 out of 100

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Richard Singh | TrustRadius Reviewer
September 07, 2018

XMediusFAX, fast and secure

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Goes right to my mobile
  • Can respond immediately with a forward of the attachment
  • Don't have to save to my desktop faxes.
  • The headers can be condensed or smaller
  • Being able to send a fax from it
  • Use of an app
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Troy Baldwin | TrustRadius Reviewer
September 07, 2018

Quick and effective secure PDF faxes

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • When you get a fax it previews the whole fax in email
  • As you can see the scan without needing to open the attachment it speeds up review and approvals.
  • Anybody can fax you even members outside your organization and it converts it to a PDF super easy.
  • Quick email response after the fax.
  • I cannot think of a way to make this easier to use. It is fool proof.
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Jon Loane | TrustRadius Reviewer
December 08, 2017


Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Fax Conversion
  • Monitoring of incoming and outgoing faxes
  • Working with XMedius support
  • Coversheet editor is garbage, seems like a product designed in 1998
  • Documentation
  • Their support site needs more articles. I hardly ever can find the help I need on my own. I almost always have to open a ticket with them. Sometimes their tickets won't contain notes about what they did to fix it... so if I have the problem again I have to open another ticket. I can't just simply reference their notes.
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Lucy Kang | TrustRadius Reviewer
October 17, 2017

XMediusFax review from Financial Technology Analyst

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Can send Word documents and PDFs successfully.
  • Detailed error logs are stored in the XMediusFax management site.
  • Error logs include error codes, but sometimes it is hard to understand what it means. Either a shared documentation or detailed error log might help end users better to detect any issue on fax requests.
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Bryan Formby | TrustRadius Reviewer
January 09, 2018

My XMedius experience

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy implementation of new sites. Usually takes 10 minutes or less to add a new site.
  • XMedius support is extremely proactive. They usually respond within 10-15 minutes after opening a ticket.
  • None that I can think of at this time.
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Anonymous | TrustRadius Reviewer
March 09, 2018

XMedius Faxing

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Faxes deliver straight to your email, no paper waste, high availability, can be access through email applications, web browser or handheld devices
  • Sending faxes are easy as simple composing email. You can attach different types of document.
  • Customized faxing profiles for outbound faxing, create multiple formats (layouts) for incoming or outgoing faxes
  • Great tech support
  • Support closes at 5:00 PM CST (should start a 24/7 support)
  • No trial / evaluation offers on cloud-based platform
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XM Fax Scorecard Summary

About XM Fax

XM Fax is a software-based solution for sending and receiving confidential faxes by email. It allows secure transmission of highly sensitive documents, using standardized T.38 Fax-over-IP and G.711 Fax Pass-Through protocols. The vendor says it is easy to install, and faxes can be sent using a desktop client (SendFAX), email clients (MS outlook), networked MFPs or via Web Services.

According to the vendor, one of the main benefits of using XM Fax is the elimination of costs for analog phone lines, maintenance, paper, supplies and other related expenses. XM Fax is also designed with security and technical compliance in mind, with built-in features like audit logging, zero fax retention, and encryption.

XM Fax Features

Additional Features
Has featureUses existing IP infrastructure and eliminates costs for analog phone lines, maintenance, paper, supplies, and other related experiences
Has featureEvent log tab offers advanced traceability for a complete fax audit
Has featureSimplified integration

XM Fax Screenshots

XM Fax Competitors


  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?Optional

XM Fax Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

XM Fax Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar

XM Fax Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported Countries:Canada, United States, Brazil, United Kingdom, France, Germany, Australia, Italy
Supported Languages: English, French, German, Portuguese, Spanish, Italian, Russian, Chinese