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Yellow Messenger, an AI-enabled chatbot platform, has provided a range of use cases across various industries and business functions. …
Overview
What is Yellow.ai?
yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through…
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What is Yellow.ai?
yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no…
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For the latest information on pricing, visithttps://yellow.ai/pricing-ai-chatbot
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Product Details
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- Integrations
- Competitors
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What is Yellow.ai?
Yellow.ai supports Conversational AI, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. DAP’s proprietary multi-LLM AI engine, DynamicNLP™, empowers the service to handle 2Bn conversations every quarter across 35+ channels in 135+ languages. Its Dynamic AI agents help enterprises achieve higher customer satisfaction and employee engagement.
Yellow.ai states they have raised more than $102M from blue-chip investors with offices across six countries, and boast users among over 1000 enterprises, including Sony, Domino’s, Sephora, Hyundai, Ferrellgas, Waste Connections, and Randstad, who use the Yellow.ai generative AI-powered, no-code Dynamic Automation Platform (DAP).
Yellow.ai states they have raised more than $102M from blue-chip investors with offices across six countries, and boast users among over 1000 enterprises, including Sony, Domino’s, Sephora, Hyundai, Ferrellgas, Waste Connections, and Randstad, who use the Yellow.ai generative AI-powered, no-code Dynamic Automation Platform (DAP).
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Yellow.ai Integrations
- Shopify
- WooCommerce
- Adobe Commerce (Magento Commerce)
- Freshdesk
- Zendesk Suite
- ServiceNow IT Service Management
- Freshworks Customer Service Suite
- Salesforce Sales Cloud
- HubSpot CRM
- Zoho CRM
- Slack
- Telegram
- WhatsApp Business
- Microsoft Teams
- Rakuten Viber
- Paytm
- Razorpay Payment Gateway
- PayU
- Microsoft SharePoint
- Facebook Messenger
Yellow.ai Competitors
Yellow.ai Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Yellow Messenger, an AI-enabled chatbot platform, has provided a range of use cases across various industries and business functions. Customers have experienced improved customer engagement and service, enhanced employee experience, and cost-saving through the use of AI bots. With Yellow Messenger's chatbot capabilities, businesses have been able to automate day-to-day tasks, resolve customer queries, and improve overall customer experience.
The platform has been widely used in customer support functions, helping businesses optimize resources and reduce manual errors. By automating repetitive queries, Yellow Messenger has improved response management and reduced turnaround time. Additionally, the integration with different communication channels such as webchat and WhatsApp has allowed for direct and real-time solutions with customers, leading to increased efficiency in scheduling meetings without human intervention.
Yellow Messenger has also played a significant role in the healthcare industry by connecting doctors, nurses, and patients together. In the financial sector, the platform has enabled effective customer engagement through AI-driven chatbots and automation capabilities. Furthermore, businesses have utilized Yellow Messenger to connect with customers directly on popular messaging platforms like WhatsApp, providing a low-cost solution for the local food and beverage industry to improve customer experience.
Users have praised Yellow Messenger's versatility in adapting to different industries and incorporating security features like OTP and timeout. It has also been commended for its ability to connect with various channels, including social media platforms like Facebook. Developers have found Yellow Messenger to be a valuable tool for hackathons, where it has been used to tackle issues like fake news and raise awareness among people.
Overall, Yellow Messenger's AI-enabled chatbot platform has proven useful in solving various business problems, automating workflows, improving customer support functions, reducing costs, and enhancing overall customer experience. Users appreciate the platform's user-friendly interface for bot design and its instant replies feature for clearing repetitive customer queries. The team behind Yellow Messenger is praised for their enthusiasm and willingness to take on new challenging use cases.
Users have made several recommendations based on their experience with Yellow.ai. The most common recommendations include exploring the services of Yellow.ai, as users have found the team to be friendly, approachable, and highly skilled.
Additionally, users recommend Yellow Messenger for enhancing customer support and engagement, as it is a good platform for professionals to connect with customers in real-time.
Furthermore, users suggest ensuring customization options meet specific needs and going through Yellow Messenger AI bot training to use it effectively in organizations.
Overall, users recommend Yellow Messenger for its user-friendly interface, improvements in developer options and user experience, speed, seamless mobile integration, security features, and its potential as a platform for building chatbots and starting a career in conversational AI.
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