Yes, please
Rating: 6 out of 10
May 02, 2014
Vetted Review
Verified User
2 years of experience
We use Yesware as a part of our Inside Sales operations to track emails and funnel leads through different campaigns. It helps us determine whether we need to contact leads via phone or email and helps my team determine which leads to focus on closing. We do not currently use it in other departments, but I will be implementing it on our Customer Support team soon.
- Yesware provides real-time notifications that make it easy for my sales team to engage leads when they are able to be reached.
- Yesware provides actionable insights into open rates on the individual and team level, which improves campaign effectiveness and helps determine opportunities for growth.
- Yesware helps internal communication as well by notifying me when my team members read company email communications.
Cons
- Follow-up and reminder tasks are not as efficient as other platforms.
- The CRM integration does not always work.
- Specific emails are sometimes difficult to locate for high-volume users.