Yext

Yext

About TrustRadius ScoringScore 8.1 out of 100
Yext

Overview

Recent Reviews

Recommend for any business!

9
August 09, 2021
Yext is used by our organization for both our own purposes, but we are also a reseller. It is recommended with every client we work with …

Yext review

9
August 03, 2021
We use this for all our clients with the goal of improving their google ranking and ensuring the correct info is live throughout the …

Yext is a great addition to our team!

9
August 02, 2021
Our marketing department brought on Yext to help with implementing location pages (to drive more local traffic across the US) and …
Verified User
Manager in Marketing
Financial Services Company, 201-500 employees
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Innovative and critical for big business

10
July 29, 2021
Yext was a partner and used TimeTrade Scheduling links on Yext Pages to allow people to book appointments from their webpages. In addition …
Verified User
Contributor in Research & Development
Computer Software Company, 51-200 employees
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Listings like Lightning

8
July 09, 2021
We use Yext to ensure that our clients have accurate, up-to-date listings and reviews across Google, Yelp, and about 72 other platforms. …
Verified User
Strategist in Marketing
Marketing & Advertising Company, 11-50 employees
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Yext'dit

7
June 22, 2021
Yext is used across various departments, it address the issue of updating the information across various publisher using one medium[.]
Verified User
Executive in Marketing
Marketing & Advertising Company, 10,001+ employees
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Premier local SEO management software

8
August 08, 2020
We are using Yext to power our listings and pages across our organization which includes hundreds of locations. It is primarily being …
Verified User
Manager in Marketing
Hospital & Health Care Company, 10,001+ employees
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Yext, no thank you.

1
July 29, 2020
We used it to manage review sites and information from a central location. It was intended to cut down on time spent on logging in and …
Verified User
C-Level Executive in Corporate
Marketing & Advertising Company, 1-10 employees
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Reviewer Pros & Cons

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Rod Vedder | TrustRadius Reviewer
Rod Vedder
Director of Business Development/SEO/Social Media
Robintek (Marketing & Advertising, 11-50 employees)
RH
Rich Harrow
Owner
Creative Marketing Plus (Marketing & Advertising, 1-10 employees)

Video Reviews

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Pricing

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Yext

Yext

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What is Yext?

Yext headquartered in New York offers the Search Experience Cloud, a suite of products that aims to organize a business's facts so it can provide official answers to consumer questions — wherever people search. Starting with the company website, then extending across search engines and voice…

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.yext.com/products/packages

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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BrightLocal

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$29
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What is BrightLocal?

BrightLocal is a search engine optimization tool that tracks search rankings, builds citations, and monitors online reviews and stresses local search performance.

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Yext?

Yext is a hosted search-as-a-service platform that empowers businesses to build frictionless digital experiences wherever consumers look for answers.

At the foundation of the platform is a Knowledge Graph, a brain-like database that stores all of a business’s most important information. This enables brands to deliver direct answers to customer questions in the form of featured snippets, maps, FAQs, and custom calls to action. The same information can sync from the Knowledge Graph to any of our 250+ integrations with industry partners, so businesses can manage data and capture consumer intent with the tools they trust.

The vendor states brands like Verizon, Vanguard, Campbell’s, and Farmers Insurance — as well as organizations like the U.S. State Department and the World Health Organization — trust Yext to deliver natural language search experiences that convert more business, reduce support costs, and uncover new insight about what matters most to their customers.

Yext Screenshots

Your Knowledge Graph is the single source of truth online for the many public facts about your brand. Whether it’s information about a product offering, store location, job opening, or professional credentials, you’ll be able to provide people with actionable answers to the questions they’re already asking.By having direct integrations across 150+ digital services globally, including Google, Amazon Alexa, Apple, Bing, Facebook, Yahoo and Yelp, Yext Listings put you in control of the facts about your business – everywhere consumers are searching.Yext Pages put your marketing team in control of your brand's landing pages – ensuring consumers can find optimized, accurate, and consistent answers about your business no matter how they are searching.Yext Reviews helps you to build a customer-centric reviews management program by monitoring and analyzing reviews across the Knowledge Network, engaging customers through response, and generating authentic reviews directly from your customers.With information about your brand scattered across the digital ecosystem, it’s never been possible to see a single, complete view of how consumers interact with your business everywhere online. Yext Analytics brings customer interactions into focus everywhere they occur.Put natural language search on your website, apps, and more – so your customer can find direct answers to all their questions about your brand.

Yext Videos

What is Yext?
A Better Way to Search
Three used Yext to improve the customer experience on its own website, resulting in a 42% reduction in online support contacts. Learn how in this case study video.

Yext Competitors

Yext Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Yext?

Yext headquartered in New York offers the Search Experience Cloud, a suite of products that aims to organize a business's facts so it can provide official answers to consumer questions — wherever people search. Starting with the company website, then extending across search engines and voice assistants, Yext's goal is to improve the search experience on their websites and across the entire search ecosystem.

What is Yext's best feature?

Reviewers rate Support Rating highest, with a score of 6.6.

Who uses Yext?

The most common users of Yext are from Mid-sized Companies (51-1,000 employees) and the Marketing & Advertising industry.

Reviews and Ratings

 (43)

Ratings

Support Rating (16)

6.6
66%

Reviews

(1-12 of 12)
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August 08, 2020

Very Happy Yext User of 3+ Years

Will Hanrahan | TrustRadius Reviewer
Will Hanrahan
Brand Manager
Fazoli's (Restaurants, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Have been very impressed with the support we receive from Yext. I always feel I am listened to and if I have any problems or concerns they are quickly addressed. I have multiple ways to obtain support, either technical or strategic support, and they are responsive. I couldn't ask for more.
August 08, 2020

Yext is worth the investment with 10+ locations.

Verified User
Manager in Marketing
Education Management Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
We are a larger company with 26 locations, so we may receive additional attention. But they are always quick to answer our calls or emails. I rarely need support as the software delivers as promised. I will say their staff thus far has been very knowledgable about Yext and some lesser-known features. For us, they really understand our needs and why I'd be asking for certain solutions.
July 29, 2020

Yext, no thank you.

Verified User
C-Level Executive in Corporate
Marketing & Advertising Company, 1-10 employees
Score 1 out of 10
Vetted Review
Reseller
Review Source

Support Rating

1
They had zero interest in anything other than collecting payments and closing deals. There was no support and nobody cared that we were paying for something that didn't work. Was so excited to work with them and very much scarred from the actual experience. Difficult to trust that we won't get burned the same way again. Go into everything with your eyes wide open.
July 23, 2020

Yext for Small Businesses - Probably Not the Best Choice

Verified User
Manager in Marketing
Law Practice Company, 51-200 employees
Score 6 out of 10
Vetted Review
Verified User
Review Source

Support Rating

2
I felt like I was the technical support person sometimes, having to prove that there is indeed an issue. That could have easily been avoided if a minimal effort was given. I would note that a new account manager came on and was much better, but the damage was already done.
April 22, 2020

Yext solves an important problem very easily

JM
Jimmy Miller
Director of Training and Development
OutboundEngine (Computer Software, 201-500 employees)
Score 9 out of 10
Vetted Review
Reseller
Review Source

Support Rating

7
Our CS reps have had some difficulty with the platform, but they have been responsive to our product manager. That makes sense for a business our size, but I'd always like to have more access for our direct reps if possible.
January 30, 2020

Yext: A Simple Time Saver

Verified User
Analyst in Marketing
Marketing & Advertising Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
The customer support team has been quick to respond any time we have had an issue. They take the time to explain why the issue has come up and what we need to do to solve it. They are always available to answer any question we might have and then follow up to make sure everything is working correctly.
January 28, 2020

Great Support, Great Product

LE
Lauren Ericksen
SEM Analyst
Vizergy (Marketing & Advertising, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
I had an issue with getting the optimization link for one of my accounts so I emailed their support team to help resolve the issue. With other companies it tends to take days to resolve anything but Yext's customer service emailed me back right away and resolved my issue before the work day was over.
October 08, 2019

Worth every penny

Chandler Elmore | TrustRadius Reviewer
Chandler Elmore
Digitial Media Manager
Taco John's International, Inc. (Marketing and Advertising, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
We have never had an issue with our Yext team or with Yext support. They are resp[onsive, knowledgable and go above and beyond to make sure we are getting the most from the platform. There hasn't been an issue (thus far) where we didn't get it fully resolved within 24 hours.