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Yotpo

Yotpo

Overview

What is Yotpo?

Yotpo, an eCommerce marketing platform, helps brands accelerate direct-to-consumer growth. The single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. The vendor states that brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and…

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Learn from top reviewers

Increased our ROI by 15x!

Rating: 8 out of 10
June 19, 2024
IncentivizedVetted ReviewVerified User
We use Yotpo for our loyalty and customer retention initiatives. We saw a slight decline in business last year and with the current economy, we strategized to revamp our loyal...
Continue reading
Verified user
Manager
Yotpo1 year of experience

Yotpo - An Investment for Transparency and Trust With Your Customers

Rating: 9 out of 10
August 23, 2023
IncentivizedVetted ReviewVerified User
We use Yotpo to collect reviews, display reviews, have a Q/A section, answer questions within that section, collect user-generated content, and display all of the following th...
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Shane Siever
Employee - Marketing
Internet Marketing Coordinator
Real Milk Paint Co.
Yotpo5 years of experience

Founder/CEO

Rating: 8 out of 10
December 1, 2021
IncentivizedVetted ReviewVerified User
Multifunctional review platform, the automatic review request for completed orders, being about to access analytics, being able to add review widgets.
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Vuyile Mthethwa
C-Level Executive - Corporate
Founder/CEO
Happy Hope Dweller
Yotpo1 year of experience

Definitely Worth It

Rating: 10 out of 10
June 10, 2021
IncentivizedVetted ReviewVerified User
We use Yotpo for reviews, loyalty, and SMS. We currently use it mostly within our marketing team and it's been amazing! It helps us to get honest feedback about our products, ...
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Kylee Hoynacki
Manager - Marketing
Digital Advertising Manager
Wave Soda
Yotpo2 years of experience

Yotpo is a Big Help Getting Crucial Reviews for a Small Business

Rating: 9 out of 10
September 23, 2019
IncentivizedVetted ReviewVerified User
We use Yotpo to collect reviews for our website and for the products on our website. We wanted a system that would integrate easily on our Big Commerce site. Yotpo was so easy...
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Vivian Vassar
Executive - Corporate
Owner
Hey Viv Inc
Yotpo3 years of experience
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Pricing

View all pricing

Premium

$799

Cloud
per month

Free

Free

Cloud
Includes 50 Monthly Orders

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.yotpo.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Yotpo?

Yotpo, an eCommerce marketing platform, helps brands accelerate direct-to-consumer growth. The single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. The vendor states that brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. Yotpo integrates with everyday tools including Google, Instagram, top eCommerce platforms, and other tools in the tech stack.

Yotpo Features

  • Supported: Reviews & Ratings
  • Supported: Loyalty & Referrals
  • Supported: Visual Marketing
  • Supported: Consumer Insights

Yotpo Screenshots

Screenshot of Mail After PurchaseScreenshot of Yotpo DashboardScreenshot of Showcase your best reviews & ratings on siteScreenshot of Use analytics to measure & improve performanceScreenshot of Turn every purchase into a reviewScreenshot of Moderate & comment with easeScreenshot of Generate different types of content and showcase on siteScreenshot of Drive more shoppers to your siteScreenshot of Optimized redemption experiencesScreenshot of Comprehensive performance metricsScreenshot of Build customer loyalty and maximize LTVScreenshot of Acquire customers more efficiently

Yotpo Videos

On September 12th, Yotpo had it's first-ever conference, Destination:D2C. Here's the how we kicked off the day.
Nailing the Product-Feedback Loop with Cupshe
Scaling a Community-Driven Brand with Chubbies

Yotpo Integrations

Yotpo Competitors

Yotpo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesAll Countries
Supported LanguagesAll Languages

Frequently Asked Questions

PowerReviews, Trustpilot, and Bazaarvoice are common alternatives for Yotpo.

Reviewers rate Support Rating highest, with a score of 9.5.

The most common users of Yotpo are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 25)

Love Yotpo

Rating: 8 out of 10
Incentivized
October 15, 2019
IS
Ignacio Sime
Subgerente Plataformas Digitales
Deportes Sparta (Sporting Goods, 201-500 employees)
Vetted Review
Verified User
Yotpo
3 years of experience
View profile
Use Cases and Deployment Scope
This is a useful tool to drive quality insights from our customers, more than review the product experience they review all the customer experience.
Pros
  • Easy to use
  • Good Magento plug-in
  • Best in class support
Cons
  • Lack of automatization tools
  • Hard to create 1 to 1 customer feedback
  • Require some dev experience to personalize
Likelihood to Recommend
Well suited for midsize companies who wants to improve their customer engagement but less suited for companies who needs an interactive experience with the customers.

Yotpo: A solid (and budget friendly) manual review curation tool

Rating: 7 out of 10
Incentivized
February 07, 2018
ZS
Zach Shelley
Senior eCommerce Project Manager
WaterFilters.NET (Consumer Goods, 51-200 employees)
Vetted Review
Verified User
Yotpo
2 years of experience
View profile
Use Cases and Deployment Scope
Yotpo is the primary method of Product Reviews for our eCommerce sites. It is also used as a secondary Review portal for Service Reviews. The reviews are utilized by our Marketing and Customer Service departments both reactively and proactively. The tool's functionality provides a proactive feedback loop to ensure that any product issues are addressed immediately. Yotpo also allows for immediate Customer Service follow up to any priority review submissions. Yotpo allows for some responsive automation to help collect data and includes auto-publish rules for a limited amount of specifications.
Pros
  • Automated eMail requests for Product and Service Feedback
  • Product Content Generation
  • Providing Customer to Customer Review Structure
Cons
  • Limited Amount of Automation
  • Exceptionally Manual Response Process
  • Tool UI could be easier to use
Likelihood to Recommend
Yotpo is a great tool for any organization that has a dedicated full-time resource for the process and elevation of customer reviews. There is workable automation within the tool but apart from the proactive pursuit of reviews, it offers little. Responses to Q and A are 100% manual. Responses to 1 - 3-star reviews are 100% manual in their moderation. There are additional teams whose services can be purchased at an additional cost to help alleviate some of the resource bandwidth consideration, however, Yotpo really only provides depth and help when serviced by a dedicated individual.

Increased our ROI by 15x!

Rating: 8 out of 10
Incentivized
June 19, 2024
Verified User
Manager in Other
Retail Company, 11-50 employees
Vetted Review
Verified User
Yotpo
1 year of experience
Use Cases and Deployment Scope
We use Yotpo for our loyalty and customer retention initiatives. We saw a slight decline in business last year and with the current economy, we strategized to revamp our loyalty program. The goal of our revamp was increase the percentage of returning customers, so they stay loyal to our brand and don't spend their money elsewhere. So far, we have a 15x ROI with Yotpo Loyalty.
Pros
  • VIP Tiers
  • Great visual and responsive design
  • Customer Success Managers
Cons
  • Integrating with other SMS or Email platforms, such as Attentive
  • Make their email notifications more customizable in the platform
  • Offer more ideas on loyalty offers
Likelihood to Recommend
I believe Yotpo is a great platform, especially for Loyalty. Not only is it easy to navigate and use from a customer's perspective, but the amount of customization you can achieve to match your branding is A+! I believe where Yotpo falls short is a bit on the customer success manager side. The management team sometimes lacks in ideas, which could make our program seam a bit tedious at times.

Founder/CEO

Rating: 8 out of 10
Incentivized
December 01, 2021
Use Cases and Deployment Scope
Multifunctional review platform, the automatic review request for completed orders, being about to access analytics, being able to add review widgets.
Pros
  • Integrates data-driven solutions for reviews, loyalty, SMS marketing.
  • Brands with Yotpo are empowered to create smarter, higher-converting experiences.
Cons
  • The installation for generics sites is not the easiest process.
Likelihood to Recommend
Scenario 1: I use Yotpo to promote my e-commerce store. Yotpo has helped me achieve great results in helping me encourage more customers to leave a positive review. Yotpo is a good tool for businesses that offer personalized customer service. Scenario 2: You do have an online store or e-commerce retail business it wouldn't be a platform that you would need.

Pretentious pricing for a product worth a 10th the price!

Rating: 1 out of 10
November 28, 2016
AS
Aaron Shaffier
Owner Mezuzahstore.com
Independent (Retail, 1-10 employees)
Vetted Review
Verified User
Yotpo
3 years of experience
View profile
Use Cases and Deployment Scope
We have been using Yotpo for several years to collect and display reviews from customers who purchase products on our website mezuzahstore.com
Pros
  • Send review emails
  • Display reviews cleanly on my website
Cons
  • Tech support is horrible. It literally took them over a year to solve a simple problem with how their widget was displaying on my site.
  • Their pricing is obscene. They suddenly raised it by a factor of 10! With no warning and no grandfathering in for existing customers.
  • Their sales staff is pushy and rude like a bad used cars salesman.
Likelihood to Recommend
I can't imagine why any company would use Yotpo at their current pricing when there are several solutions which are similar or superior at a tiny fraction of their pricing.
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