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Yotpo

Yotpo

Overview

What is Yotpo?

Yotpo, an eCommerce marketing platform, helps brands accelerate direct-to-consumer growth. The single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. The vendor states that brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and…

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Learn from top reviewers

Increased our ROI by 15x!

Rating: 8 out of 10
June 19, 2024
IncentivizedVetted ReviewVerified User
We use Yotpo for our loyalty and customer retention initiatives. We saw a slight decline in business last year and with the current economy, we strategized to revamp our loyal...
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Verified user
Manager
Yotpo1 year of experience

Yotpo - An Investment for Transparency and Trust With Your Customers

Rating: 9 out of 10
August 23, 2023
IncentivizedVetted ReviewVerified User
We use Yotpo to collect reviews, display reviews, have a Q/A section, answer questions within that section, collect user-generated content, and display all of the following th...
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Shane Siever
Employee - Marketing
Internet Marketing Coordinator
Real Milk Paint Co.
Yotpo5 years of experience

Founder/CEO

Rating: 8 out of 10
December 1, 2021
IncentivizedVetted ReviewVerified User
Multifunctional review platform, the automatic review request for completed orders, being about to access analytics, being able to add review widgets.
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Vuyile Mthethwa
C-Level Executive - Corporate
Founder/CEO
Happy Hope Dweller
Yotpo1 year of experience

Definitely Worth It

Rating: 10 out of 10
June 10, 2021
IncentivizedVetted ReviewVerified User
We use Yotpo for reviews, loyalty, and SMS. We currently use it mostly within our marketing team and it's been amazing! It helps us to get honest feedback about our products, ...
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Kylee Hoynacki
Manager - Marketing
Digital Advertising Manager
Wave Soda
Yotpo2 years of experience

Yotpo is a Big Help Getting Crucial Reviews for a Small Business

Rating: 9 out of 10
September 23, 2019
IncentivizedVetted ReviewVerified User
We use Yotpo to collect reviews for our website and for the products on our website. We wanted a system that would integrate easily on our Big Commerce site. Yotpo was so easy...
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Vivian Vassar
Executive - Corporate
Owner
Hey Viv Inc
Yotpo3 years of experience
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Pricing

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Premium

$799

Cloud
per month

Free

Free

Cloud
Includes 50 Monthly Orders

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.yotpo.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Yotpo?

Yotpo, an eCommerce marketing platform, helps brands accelerate direct-to-consumer growth. The single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. The vendor states that brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. Yotpo integrates with everyday tools including Google, Instagram, top eCommerce platforms, and other tools in the tech stack.

Yotpo Features

  • Supported: Reviews & Ratings
  • Supported: Loyalty & Referrals
  • Supported: Visual Marketing
  • Supported: Consumer Insights

Yotpo Screenshots

Screenshot of Mail After PurchaseScreenshot of Yotpo DashboardScreenshot of Showcase your best reviews & ratings on siteScreenshot of Use analytics to measure & improve performanceScreenshot of Turn every purchase into a reviewScreenshot of Moderate & comment with easeScreenshot of Generate different types of content and showcase on siteScreenshot of Drive more shoppers to your siteScreenshot of Optimized redemption experiencesScreenshot of Comprehensive performance metricsScreenshot of Build customer loyalty and maximize LTVScreenshot of Acquire customers more efficiently

Yotpo Videos

On September 12th, Yotpo had it's first-ever conference, Destination:D2C. Here's the how we kicked off the day.
Nailing the Product-Feedback Loop with Cupshe
Scaling a Community-Driven Brand with Chubbies

Yotpo Integrations

Yotpo Competitors

Yotpo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesAll Countries
Supported LanguagesAll Languages

Frequently Asked Questions

PowerReviews, Trustpilot, and Bazaarvoice are common alternatives for Yotpo.

Reviewers rate Support Rating highest, with a score of 9.5.

The most common users of Yotpo are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 25)

Yotpo in Drone & FPV world

Rating: 10 out of 10
Incentivized
August 10, 2018
RF
Roy Fung
VP of Digital Commerce
GetFPV (Retail, 11-50 employees)
Vetted Review
Verified User
Yotpo
1 year of experience
View profile
Use Cases and Deployment Scope
The marketing and customer service teams use Yotpo. We use it for product reviews and social media.
Pros
  • User generated content on product detail page
  • Social interaction with customers on product review
Cons
  • Navigation of the admin portal is not always easy to remember. but after using it a bit, you will.
Likelihood to Recommend
Very good with product reviews, Q&As and social interaction between consumers and between consumer and retailer. It is not the best customer service support tool.

You want to increase amount of reviews on your website? Read this.

Rating: 9 out of 10
Incentivized
September 07, 2019
AB
Art Bukowski
UX and GA specialist
From Poland With Dev (Retail, 11-50 employees)
Vetted Review
Verified User
Yotpo
1 year of experience
View profile
Use Cases and Deployment Scope
We use Yotpo as a reviews system on one of the e-commerce websites. We use it for plugin displays reviews on our product detail pages, home page, and some landing pages. In general, it shows reviews of the product from the real users/buyers.
Pros
  • Grouping reviews within the product in the same group.
  • Display customization.
Cons
  • The management panel is not as clear as it could be.
  • It would be good to have some build-in templates of how the Yotpo review section could be displayed.
  • Analytics (per product stats).
Likelihood to Recommend
Yotpo brings to our business hundreds of reviews every week. It's funny how we started with almost 0 reviews, and within a few months, we have thousands. The Yotpo system re-connects buyers with the store, so we have much higher retention. And all that just works, without spending hours to prepare/automate campaign. It just works.

Yotpo Gets the Reviews

Rating: 10 out of 10
Incentivized
May 05, 2017
Use Cases and Deployment Scope
We are using Yotpo to request and publish product reviews from customers after their purchase on our B2C e-commerce sites. Before implementing Yotpo, we had very low review response rates. Yotpo automatically sends review requests after purchases and we have now collected hundreds. The moderation tools also give us another opportunity to interact with customers.
Pros
  • Automated review request emails -- don't have to worry about sending these manually and they get a great response rate.
  • Onsite reviews -- The reviews widget on product pages helps build confidence and credibility.
  • Moderation -- Through the moderation dashboard, we can easily respond to both positive and negative customer experiences.
  • Q&A -- Customers can post a question to a product page and other customers can respond.
Cons
  • Expensive at first glance -- but after considering the impact on our business, it was a no-brainer.
Likelihood to Recommend
At the right sales volume, Yotpo is a great tool for automating the review request process and adding great user generated content/reviews to your e-commerce sites. It just works and runs in the background without any additional effort. Setup is easy and customer support is fantastic. The onsite widget is easily customizable to match your site's branding and design.

Pretentious pricing for a product worth a 10th the price!

Rating: 1 out of 10
November 28, 2016
AS
Aaron Shaffier
Owner Mezuzahstore.com
Independent (Retail, 1-10 employees)
Vetted Review
Verified User
Yotpo
3 years of experience
View profile
Use Cases and Deployment Scope
We have been using Yotpo for several years to collect and display reviews from customers who purchase products on our website mezuzahstore.com
Pros
  • Send review emails
  • Display reviews cleanly on my website
Cons
  • Tech support is horrible. It literally took them over a year to solve a simple problem with how their widget was displaying on my site.
  • Their pricing is obscene. They suddenly raised it by a factor of 10! With no warning and no grandfathering in for existing customers.
  • Their sales staff is pushy and rude like a bad used cars salesman.
Likelihood to Recommend
I can't imagine why any company would use Yotpo at their current pricing when there are several solutions which are similar or superior at a tiny fraction of their pricing.

Great Tool For Generating Online Reviews

Rating: 10 out of 10
Incentivized
October 21, 2019
AD
Adam Dawson
Digital Marketing Coordinator
e3 Diagnostics (Medical Devices, 201-500 employees)
Vetted Review
Verified User
Yotpo
2 years of experience
View profile
Use Cases and Deployment Scope
We are using Yotpo to generate reviews for our e-commerce site. Before implementing Yotpo, we didn't have any reviews or a strategy in place to generate them. Through Yotpo's easy-to-use Shopify integration, we were able to not only add an intuitive online review platform but also set up automated emails that request reviews from customers a few weeks after they received their orders. We now have 64 reviews and it's all thanks to Yotpo.
Pros
  • It provides a nice, user-friendly tool for online reviews.
  • It allows us to send automated emails to customers to help generate reviews.
  • It makes it easy for us to respond to negative reviews so we can resolve issues and turn bad outcomes into good ones.
Cons
  • To be honest, I haven't experienced any cons.
Likelihood to Recommend
Yotpo is definitely well suited for e-commerce. We've been using it for a few years now and it has helped us build a review strategy. Beforehand, we didn't have anything in place for reviews. It's been a cost-effective, easy-to-use way for us to garner feedback about our e-commerce site. Also, if you feel like you don't have the time to implement a review strategy, Yotpo makes it easy with automation tools.
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