Ytel

Ytel has proven to be a valuable tool for beginner call centers, offering a user-friendly and easy-to-learn dialer system. Users have praised its simplicity and suitability for those new to the industry. However, some users have encountered difficulties during the setup process, finding it to be wonky and not very fluid. This has led to unanswered questions about certain features and settings, ultimately resulting in discontinuing the use of the service. Despite these challenges, Ytel has been utilized on a daily basis by one user who monitors screeners and records every call that comes in and goes out.

While Ytel has generally provided a decent experience for users, some have expressed dissatisfaction with its overall functionalities and user ability. There have also been concerns about the pricing, with some users feeling that Ytel did not offer enough value for their company's investment. However, users have appreciated the support they received from the tech team, even though there were instances where technical jargon required layman's explanations. Admins using Ytel have found it crucial to be able to learn on-the-fly due to the numerous variables involved in running a full campaign.

One notable feature that received positive feedback is Ytel's Ringless voicemail capability. Users have reported successful results with this feature, which allows them to reach customers through another touchpoint and achieve higher open rates on emails. Additionally, a user from a large contact center recommended Ytel's X5 Cloud Contact Center for its advanced reporting capabilities and comprehensive calling features. Despite occasional challenges during setup, users found the support team helpful in addressing their questions and providing the necessary assistance.