Zendesk Chat

Formerly Zopim

Zendesk Chat is an easy solution for non-voice customer support teams. It is so user-friendly and beginner friendly. From an agent perspective, they can customize the notifications, shortcuts, tagline, etc. As an admin, you'll be able to scratch through each and every data and analytics. You can add skill sets to each user, chat limit, agents, departments, roles, chat routings, shortcuts, and triggers. The analytics are updated in real-time, whereas other similar tools take a day or week.

We use Zendesk Chat so that customers can contact us with their problems and so that we can solve them as fast as possible. I have a team of 20 agents who use the tool, so I check the quality of the contacts if all processes were followed and if the chat tool has any tech issues.

Currently, our Customer Support team is the only team using Zendesk Chat. The chat widget displays on our website, allowing customers and potential customers to contact us with any questions they have while exploring our site and/or during any part of our quote and purchase flow. The intent for enabling and offering this channel is to allow visitors to ask quick questions without picking up their phones. We recently expanded our Customer Support team from three to five agents. All of these agents have access to Zendesk Chat. Therefore, they have the capability to chat with customers while they are visiting our website both proactively and reactively. Although, we don't proactively reach out to visitors. Instead, we focus on servicing those customers and potential customers who reach out to us to ask questions while visiting our website.

We use Zendesk Chat [(formerly Zopim)] on our website to boost the customer service experience. It connects with our Account Manager team to solve any customer issues related to our product.

Both our Client Success and Sales team use Zendesk's chat functionality. The Client Success team uses Zendesk Chat as the first line of defense for support questions while Sales uses it to answer perspective buyer questions. Zendesk Chat allows our clients to very quickly get in touch with us during business hours without having to wait for a response to an email or pick up the phone and give us a call.

Zendesk was used to replace Talkdesk in our company.

We were looking a platform that worked across phone, email and chat while integrating with our internal platform.

Zendesk Chat is being used as one of the main lines of communication with potential new Ting Mobile and Ting Internet customers and as a support tool for our advisors. It's also being utilized as a great alternative for customers abroad who don't have the ability to speak in English over the phone or email since it allows the user to translate the chat into their own native language.

Zendesk Chat (formerly Zopim) is being used in two of the departments of the company, which consists of more than 1,000 employees. The tool is used as a medium of communication with the customers and couriers who use our delivery services. It is the primary way of communication for the customers who face issues with their orders and need immediate help.

We use Zendesk for chat from our website. Using their rules, we route customers to the appropriate department. This allows our customers an additional way to get in touch with us. Many of our customers are switching from phone calls to digital methods to communicate with our company.

When we first started using Zendesk Chat, we incorporated it to our main website to provide prospects who land on our page the option to chat with us in case they did not want to call or submit a form. It helped us create a new channel of communication for prospects, so being able to immediately talk to them has helped with sales.

Zendesk Chat is currently being used by our Customer Service department only. However, we are looking to expand this use to other departments to work directly with our independent contractors. It's been a great tool for our company to connect directly and more efficiently with our customers. Easy and quick service!

It is very easy to use and configure. It provides different supports like chat and the ability to talk along with email support. It is being used by our chat department, and it is very easy to use for a non-technical person. It's easy to manage support tickets with Zendesk. It can be used from mobile devices as well. Our chat department is using this platform to resolve or communicate with the customers or clients.

Zendesk Chat is used by our Call Center for both Sales and Support. Our Call Center operates 24/7 and serves chats from several websites. A couple of months ago we connected the "Message Zendesk" to our Facebook pages. So we serve those messages also in Zendesk. Sales provide service for potential clients, leads them through the way to convert into paid orders. Support provides service for existing clients.

Shoppers purchase drive without fail, so when making a deal, you should get them right then and there. Without Zopim live talk, you as a rule have questions sitting tight for the arrival of an email. It likewise enables a gathering of individuals to be on the stage with no issue, I have never had an issue or something to that effect, which is awesome.

Zopim is currently being used by our organization to provide quick and immediate support through chat for our customers. Zopim is being used solely in our Customer Success/Support department. Zopim allows us to provide immediate attention and support to our customers with a response time of less than 5 minutes.

Zopim is being used by our department specifically (technical support in customer success). We use Zopim to interact with customers on a specific subscription plan level. These customers have access to email support as well as live chat support. Zopim allows us to chat with our customers in real time and assist them with technical issues they're experiencing in the app. Our other company, Drip, also utilizes zopim, which allows us to transfer chatters back and forth (if they use both Drip and Leadpages) between support teams.

Zopim by Zendesk is used by our entire Care department. We use it as a customer support channel which we embedded into our self-service portal for easy access to our support teams while our customers are browsing our site.

It is our live chat solution. We talk to customers about their pre-sales questions and concerns.