Zendesk Explore Reviews & Ratings 2024

Overview

What is Zendesk Explore?

Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support,…

Recent Reviews

Make reports easily with Zendesk Explore!

10 out of 10

March 14, 2024

Incentivized

We mainly use Zendesk Explore when we create reports on about the agents handling time of each tickets and the volume of tickets that we …

Zendesk Explore: a simple way of getting your metrics but not the most advanced tool

7 out of 10

February 26, 2024

We use Zendesk Explore to get daily, weekly, and monthly transparency on our metrics. [...] operates in 8 countries, and takes care of 3 …

Zendesk Explore- The Time & Money Saver

10 out of 10

January 05, 2024

Incentivized

I use Zendesk Explore to pull data from our support team's chats, calls, and emails. With this data, I am able to identify which …

Zendesk Explore Genuine User Review

9 out of 10

December 29, 2023

Incentivized

This is very user friendly, easy to use completely. The software has helped us to improve our SLA since it has proper features of keeping …

Zendesk Explore, a power analytic tool that is better than any ticket management analytic tools.

5 out of 10

April 08, 2022

Incentivized

Zendesk Explore is used together with Zendesk Support and Zendesk Guide. In my company, we use Zendesk Explore to gather tickets and …

Easy to Use Program!

10 out of 10

October 07, 2021

Incentivized

We use it for reporting and analytics for our client experience team within all lines of business. It is designed to help us analyze and …

Great product if you have the time to invest upfront!

8 out of 10

September 20, 2019

Incentivized

We use ZenDesk Explore within the support organization. We have set it up to answer such questions as:

How many support tickets/month are …

I am satisfied with Zendesk Explore, looking forward to learning more about its capabilities as we grow!

7 out of 10

September 20, 2019

Incentivized

We mainly use Zendesk Explore as an easy way to crunch the numbers. Although our customer service team members are the primary users of …

Having fun with visuals in Zendesk Explore!

10 out of 10

May 08, 2019

Incentivized

I have been using Zendesk Explore, personally, since I started using it in Beta. Since the tool has gone live, we are using it across the …

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Popular Features

View all 30 features

Customizable dashboards (9)
10.0
100%
Report sharing and collaboration (9)
10.0
100%
Drill-down analysis (9)
9.5
95%
Formatting capabilities (9)
9.0
90%

Reviewer Pros & Cons

View all pros & cons

Reporting
Provide more feature or data that could be pull up.

Verified User

Employee in Finance and Accounting

Accounting Company, 51-200 employees

Provides a way to download and share information with different members of the organization
Flexibility: the platform is somewhat limited for the creation of "non-standard" metrics

Max César

Director of Global Support Operations

Payjoy (Financial Services, 1001-5000 employees)

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Pricing

View all pricing

Zendesk Explore

N/A

Unavailable

What is Zendesk Explore?

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

2 people also want pricing

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Features

BI Standard Reporting

Standard reporting means pre-built or canned reports available to users without having to create them.

Avg 8.2

Ad-hoc Reporting

Ad-Hoc Reports are reports built by the user to meet highly specific requirements.

8.5

Avg 8.1

9.5
Drill-down analysis
(9) Ratings
Drill down analysis is the ability to get to a further level of detail by going deeper into the hierarchy.
9
Formatting capabilities
(9) Ratings
Ability to format output e.g. conditional formatting, lines, headers, footers.
5.6
Integration with R or other statistical packages
(5) Ratings
Integration with the open-source R predictive modeling environment.
10
Report sharing and collaboration
(9) Ratings
Report sharing and collaboration is the ability to easily share reports with others.

Report Output and Scheduling

Ability to schedule and manager report output.

8.6

Avg 8.4

7.8
Publish to Web
(6) Ratings
9
Publish to PDF
(7) Ratings
9
Report Versioning
(3) Ratings
Report versioning is the assignment of version numbers to each version of a report to help in tracking.
8.9
Report Delivery Scheduling
(7) Ratings
Report Delivery Schedule is the ability to have reports delivered to a destination at a specific data and time.
8.5
Delivery to Remote Servers
(4) Ratings
Ability to deliver reports to remote servers

Data Discovery and Visualization

Data Discovery and Visualization is the analysis of multiple data sources in a search for patterns and outliers and the ability to represent the data visually.

7.7

Avg 8.1

7.4
Pre-built visualization formats (heatmaps, scatter plots etc.)
(6) Ratings
Pre-built visualization formats are canned visualization types that can be selected to visualize different kinds of data.
7.6
Location Analytics / Geographic Visualization
(6) Ratings
Location analytics is the visualization of geographical or spatial data.
6.4
Predictive Analytics
(5) Ratings
Predictive Analytics is the ability to build forecasting models based on existing data sets.
9.4
Pattern Recognition and Data Mining
(3) Ratings
Pattern recognition and data mining mean the ability to recognize hidden patterns in large quantities of data.

Access Control and Security

Access control means being able to determine who has access to which data.

9.2

Avg 8.6

9.5
Multi-User Support (named login)
(8) Ratings
Named model access means that users have access based on name and password.
9.5
Role-Based Security Model
(9) Ratings
Role-based access means that access to data is determined by job or position in the corporation.
8
Multiple Access Permission Levels (Create, Read, Delete)
(7) Ratings
Multiple access permission levels means that different levels of users have different rights.
9
Report-Level Access Control
(4) Ratings
Report-level access control means that the type of report determines who has access to it.
10
Single Sign-On (SSO)
(7) Ratings
Allows users to use one set of login credentials to access multiple applications

Mobile Capabilities

Support for mobile devices like smartphones and tablets.

Avg 8.0

Application Program Interfaces (APIs) / Embedding

APIs are a set of routines, protocols, and tools for used for embedding one application in another

6.3

Avg 7.9

6.1
REST API
(4) Ratings
REST is an architecture style for designing networked applications
6.3
Javascript API
(3) Ratings
A Javascript API is a type of API
6
iFrames
(3) Ratings
An iFrame is an HTML document embedded inside another HTML document on a website
5.9
Java API
(3) Ratings
A Java application programming interface (API) is a list of all classes that are part of the Java development kit (JDK)
6.6
Themeable User Interface (UI)
(3) Ratings
A themeable user interface means that a specific visual them can be applied to it
7
Customizable Platform (Open Source)
(2) Ratings
A customizable, open source API Gateway is a fast and scalable type of API

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Product Details

About
Tech Details
FAQs

What is Zendesk Explore?

Zendesk Explore Technical Details

Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

Reviewers rate Customizable dashboards and Report sharing and collaboration and Single Sign-On (SSO) highest, with a score of 10.

The most common users of Zendesk Explore are from Mid-sized Companies (51-1,000 employees).

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Comparisons

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Reviews and Ratings

(49)

Attribute Ratings

Reviews

(1-9 of 9)

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March 14, 2024

Make reports easily with Zendesk Explore!

Verified User

Employee in Finance and Accounting

Accounting Company, 51-200 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Zendesk Explore Feature Ratings

BI Platform

N/A

Supported Data Sources

N/A

BI Standard Reporting (3)

73.33333333333333%

7.3

Pixel Perfect reports: 50%
5.0
Customizable dashboards: 100%
10.0
Report Formatting Templates: 70%
7.0

Ad-hoc Reporting (4)

92.5%

9.3

Drill-down analysis: 100%
10.0
Formatting capabilities: 100%
10.0
Integration with R or other statistical packages: 70%
7.0
Report sharing and collaboration: 100%
10.0

Report Output and Scheduling (5)

100%

10.0

Publish to Web: 100%
10.0
Publish to PDF: 100%
10.0
Report Versioning: 100%
10.0
Report Delivery Scheduling: 100%
10.0
Delivery to Remote Servers: 100%
10.0

Data Discovery and Visualization (4)

100%

10.0

Pre-built visualization formats (heatmaps, scatter plots etc.): 100%
10.0
Location Analytics / Geographic Visualization: 100%
10.0
Predictive Analytics: 100%
10.0
Pattern Recognition and Data Mining: 100%
10.0

Access Control and Security (5)

100%

10.0

Multi-User Support (named login): 100%
10.0
Role-Based Security Model: 100%
10.0
Multiple Access Permission Levels (Create, Read, Delete): 100%
10.0
Report-Level Access Control: 100%
10.0
Single Sign-On (SSO): 100%
10.0

Mobile Capabilities (3)

63.33333333333333%

6.3

Responsive Design for Web Access: 70%
7.0
Mobile Application: 70%
7.0
Dashboard / Report / Visualization Interactivity on Mobile: 50%
5.0

Application Program Interfaces (APIs) / Embedding (6)

50%

5.0

REST API: 50%
5.0
Javascript API: 50%
5.0
iFrames: 50%
5.0
Java API: 50%
5.0
Themeable User Interface (UI): 50%
5.0
Customizable Platform (Open Source): 50%
5.0

February 26, 2024

Zendesk Explore: a simple way of getting your metrics but not the most advanced tool

Max César

Director of Global Support Operations

Payjoy (Financial Services, 1001-5000 employees)

Score 7 out of 10

Vetted Review

Verified User

Zendesk Explore Feature Ratings

BI Platform

N/A

Supported Data Sources

N/A

BI Standard Reporting (3)

73.33333333333333%

7.3

Pixel Perfect reports: 80%
8.0
Customizable dashboards: 70%
7.0
Report Formatting Templates: 70%
7.0

Ad-hoc Reporting (4)

47.5%

4.8

Drill-down analysis: 50%
5.0
Formatting capabilities: 50%
5.0
Integration with R or other statistical packages: 20%
2.0
Report sharing and collaboration: 70%
7.0

Report Output and Scheduling (4)

62.5%

6.3

Publish to Web: 40%
4.0
Publish to PDF: 90%
9.0
Report Delivery Scheduling: 60%
6.0
Delivery to Remote Servers: 60%
6.0

Data Discovery and Visualization (3)

40%

4.0

Pre-built visualization formats (heatmaps, scatter plots etc.): 40%
4.0
Location Analytics / Geographic Visualization: 60%
6.0
Predictive Analytics: 20%
2.0

Access Control and Security (4)

57.5%

5.8

Multi-User Support (named login): 40%
4.0
Role-Based Security Model: 50%
5.0
Multiple Access Permission Levels (Create, Read, Delete): 70%
7.0
Report-Level Access Control: 70%
7.0

Mobile Capabilities (1)

20%

2.0

Responsive Design for Web Access: 20%
2.0

Application Program Interfaces (APIs) / Embedding (5)

44%

4.4

REST API: 30%
3.0
Javascript API: 50%
5.0
iFrames: 40%
4.0
Java API: 50%
5.0
Themeable User Interface (UI): 50%
5.0

January 05, 2024

Zendesk Explore- The Time & Money Saver

Verified User

Administrative Assistant in Sales

Consumer Goods Company, 11-50 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Zendesk Explore Feature Ratings

BI Platform

N/A

Supported Data Sources

N/A

BI Standard Reporting (2)

100%

10.0

Customizable dashboards: 100%
10.0
Report Formatting Templates: 100%
10.0

Ad-hoc Reporting (3)

100%

10.0

Drill-down analysis: 100%
10.0
Formatting capabilities: 100%
10.0
Report sharing and collaboration: 100%
10.0

Report Output and Scheduling (5)

20%

2.0

Publish to Web: N/A
N/A
Publish to PDF: N/A
N/A
Report Versioning: N/A
N/A
Report Delivery Scheduling: N/A
N/A
Delivery to Remote Servers: 100%
10.0

Data Discovery and Visualization (4)

25%

2.5

Pre-built visualization formats (heatmaps, scatter plots etc.): N/A
N/A
Location Analytics / Geographic Visualization: N/A
N/A
Predictive Analytics: N/A
N/A
Pattern Recognition and Data Mining: 100%
10.0

Access Control and Security (5)

60%

6.0

Multi-User Support (named login): 100%
10.0
Role-Based Security Model: 100%
10.0
Multiple Access Permission Levels (Create, Read, Delete): N/A
N/A
Report-Level Access Control: 100%
10.0
Single Sign-On (SSO): N/A
N/A

Mobile Capabilities (3)

66.66666666666667%

6.7

Responsive Design for Web Access: 100%
10.0
Mobile Application: N/A
N/A
Dashboard / Report / Visualization Interactivity on Mobile: 100%
10.0

Application Program Interfaces (APIs) / Embedding (6)

N/A

REST API: N/A
N/A
Javascript API: N/A
N/A
iFrames: N/A
N/A
Java API: N/A
N/A
Themeable User Interface (UI): N/A
N/A
Customizable Platform (Open Source): N/A
N/A

December 29, 2023

Zendesk Explore Genuine User Review

Verified User

Manager in Customer Service

E-Learning Company, 10,001+ employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Zendesk Explore Feature Ratings

BI Platform

N/A

Supported Data Sources

N/A

BI Standard Reporting (3)

96.66666666666666%

9.7

Pixel Perfect reports: 90%
9.0
Customizable dashboards: 100%
10.0
Report Formatting Templates: 100%
10.0

Ad-hoc Reporting (4)

87.5%

8.8

Drill-down analysis: 90%
9.0
Formatting capabilities: 80%
8.0
Integration with R or other statistical packages: 80%
8.0
Report sharing and collaboration: 100%
10.0

Report Output and Scheduling (5)

92%

9.2

Publish to Web: 100%
10.0
Publish to PDF: 90%
9.0
Report Versioning: 90%
9.0
Report Delivery Scheduling: 90%
9.0
Delivery to Remote Servers: 90%
9.0

Data Discovery and Visualization (4)

85%

8.5

Pre-built visualization formats (heatmaps, scatter plots etc.): 90%
9.0
Location Analytics / Geographic Visualization: 80%
8.0
Predictive Analytics: 80%
8.0
Pattern Recognition and Data Mining: 90%
9.0

Access Control and Security (5)

92%

9.2

Multi-User Support (named login): 90%
9.0
Role-Based Security Model: 90%
9.0
Multiple Access Permission Levels (Create, Read, Delete): 80%
8.0
Report-Level Access Control: 100%
10.0
Single Sign-On (SSO): 100%
10.0

Mobile Capabilities (3)

86.66666666666666%

8.7

Responsive Design for Web Access: 80%
8.0
Mobile Application: 100%
10.0
Dashboard / Report / Visualization Interactivity on Mobile: 80%
8.0

Application Program Interfaces (APIs) / Embedding (6)

91.66666666666666%

9.2

REST API: 100%
10.0
Javascript API: 90%
9.0
iFrames: 90%
9.0
Java API: 80%
8.0
Themeable User Interface (UI): 100%
10.0
Customizable Platform (Open Source): 90%
9.0

April 08, 2022

Zendesk Explore, a power analytic tool that is better than any ticket management analytic tools.

Verified User

Employee in Human Resources

Information Technology & Services Company, 1001-5000 employees

Score 5 out of 10

Vetted Review

Verified User

Incentivized

Zendesk Explore Feature Ratings

BI Platform

N/A

Supported Data Sources

N/A

BI Standard Reporting (3)

100%

10.0

Pixel Perfect reports: 100%
10.0
Customizable dashboards: 100%
10.0
Report Formatting Templates: 100%
10.0

Ad-hoc Reporting (3)

93.33333333333334%

9.3

Drill-down analysis: 100%
10.0
Formatting capabilities: 100%
10.0
Report sharing and collaboration: 80%
8.0

Report Output and Scheduling (2)

70%

7.0

Publish to PDF: 40%
4.0
Report Delivery Scheduling: 100%
10.0

Data Discovery and Visualization (3)

80%

8.0

Pre-built visualization formats (heatmaps, scatter plots etc.): 100%
10.0
Location Analytics / Geographic Visualization: 70%
7.0
Predictive Analytics: 70%
7.0

Access Control and Security (4)

77.5%

7.8

Multi-User Support (named login): 100%
10.0
Role-Based Security Model: 40%
4.0
Multiple Access Permission Levels (Create, Read, Delete): 70%
7.0
Single Sign-On (SSO): 100%
10.0

Mobile Capabilities (2)

50%

5.0

Responsive Design for Web Access: 70%
7.0
Dashboard / Report / Visualization Interactivity on Mobile: 30%
3.0

Application Program Interfaces (APIs) / Embedding

N/A

October 07, 2021

Easy to Use Program!

Alexandra Rouzier

Client Experience Manager

Feeding Children Everywhere dba U.S. Hunger (Non-profit Organization Management, 11-50 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Zendesk Explore Feature Ratings

BI Platform

N/A

Supported Data Sources

N/A

BI Standard Reporting (3)

83.33333333333334%

8.3

Pixel Perfect reports: 80%
8.0
Customizable dashboards: 100%
10.0
Report Formatting Templates: 70%
7.0

Ad-hoc Reporting (4)

100%

10.0

Drill-down analysis: 100%
10.0
Formatting capabilities: 100%
10.0
Integration with R or other statistical packages: 100%
10.0
Report sharing and collaboration: 100%
10.0

Report Output and Scheduling (3)

80%

8.0

Publish to Web: 70%
7.0
Publish to PDF: 100%
10.0
Report Delivery Scheduling: 70%
7.0

Data Discovery and Visualization (3)

100%

10.0

Pre-built visualization formats (heatmaps, scatter plots etc.): 100%
10.0
Location Analytics / Geographic Visualization: 100%
10.0
Predictive Analytics: 100%
10.0

Access Control and Security (4)

95%

9.5

Multi-User Support (named login): 100%
10.0
Role-Based Security Model: 100%
10.0
Multiple Access Permission Levels (Create, Read, Delete): 100%
10.0
Single Sign-On (SSO): 80%
8.0

Mobile Capabilities (1)

50%

5.0

Dashboard / Report / Visualization Interactivity on Mobile: 50%
5.0

Application Program Interfaces (APIs) / Embedding (1)

100%

10.0

REST API: 100%
10.0

September 20, 2019

Great product if you have the time to invest upfront!

Julie Pinto

Support Manager

Bongo (E-Learning, 11-50 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Zendesk Explore Feature Ratings

BI Platform

N/A

Supported Data Sources

N/A

BI Standard Reporting (3)

26.666666666666664%

2.7

Pixel Perfect reports: N/A
N/A
Customizable dashboards: 80%
8.0
Report Formatting Templates: N/A
N/A

Ad-hoc Reporting (4)

52.5%

5.3

Drill-down analysis: 80%
8.0
Formatting capabilities: 80%
8.0
Integration with R or other statistical packages: N/A
N/A
Report sharing and collaboration: 50%
5.0

Report Output and Scheduling (5)

0.8

Publish to Web: N/A
N/A
Publish to PDF: N/A
N/A
Report Versioning: N/A
N/A
Report Delivery Scheduling: 40%
4.0
Delivery to Remote Servers: N/A
N/A

Data Discovery and Visualization (3)

N/A

Pre-built visualization formats (heatmaps, scatter plots etc.): N/A
N/A
Location Analytics / Geographic Visualization: N/A
N/A
Predictive Analytics: N/A
N/A

Access Control and Security (4)

60%

6.0

Multi-User Support (named login): N/A
N/A
Role-Based Security Model: 80%
8.0
Multiple Access Permission Levels (Create, Read, Delete): 80%
8.0
Single Sign-On (SSO): 80%
8.0

Mobile Capabilities (3)

N/A

Responsive Design for Web Access: N/A
N/A
Mobile Application: N/A
N/A
Dashboard / Report / Visualization Interactivity on Mobile: N/A
N/A

Application Program Interfaces (APIs) / Embedding (4)

N/A

REST API: N/A
N/A
Javascript API: N/A
N/A
iFrames: N/A
N/A
Java API: N/A
N/A

September 20, 2019

I am satisfied with Zendesk Explore, looking forward to learning more about its capabilities as we grow!

Verified User

Administrative Assistant in Customer Service

Real Estate Company, 11-50 employees

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Zendesk Explore Feature Ratings

BI Platform

N/A

Supported Data Sources

N/A

BI Standard Reporting (3)

53.33333333333333%

5.3

Pixel Perfect reports: N/A
N/A
Customizable dashboards: 90%
9.0
Report Formatting Templates: 70%
7.0

Ad-hoc Reporting (4)

85%

8.5

Drill-down analysis: 90%
9.0
Formatting capabilities: 60%
6.0
Integration with R or other statistical packages: 90%
9.0
Report sharing and collaboration: 100%
10.0

Report Output and Scheduling (5)

52%

5.2

Publish to Web: 60%
6.0
Publish to PDF: 60%
6.0
Report Versioning: 40%
4.0
Report Delivery Scheduling: 100%
10.0
Delivery to Remote Servers: N/A
N/A

Data Discovery and Visualization (2)

95%

9.5

Pre-built visualization formats (heatmaps, scatter plots etc.): 90%
9.0
Location Analytics / Geographic Visualization: 100%
10.0

Access Control and Security (4)

100%

10.0

Multi-User Support (named login): 100%
10.0
Role-Based Security Model: 100%
10.0
Multiple Access Permission Levels (Create, Read, Delete): 100%
10.0
Single Sign-On (SSO): 100%
10.0

Mobile Capabilities (3)

26.666666666666664%

2.7

Responsive Design for Web Access: N/A
N/A
Mobile Application: N/A
N/A
Dashboard / Report / Visualization Interactivity on Mobile: 80%
8.0

Application Program Interfaces (APIs) / Embedding (6)

N/A

REST API: N/A
N/A
Javascript API: N/A
N/A
iFrames: N/A
N/A
Java API: N/A
N/A
Themeable User Interface (UI): N/A
N/A
Customizable Platform (Open Source): N/A
N/A

May 08, 2019

Having fun with visuals in Zendesk Explore!

Justine Matison

Director, Customer Service and Support

Lever (Internet, 201-500 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Zendesk Explore Feature Ratings

BI Platform

N/A

Supported Data Sources

N/A

BI Standard Reporting (3)

33.333333333333336%

3.3

Pixel Perfect reports: N/A
N/A
Customizable dashboards: 100%
10.0
Report Formatting Templates: N/A
N/A

Ad-hoc Reporting (4)

70%

7.0

Drill-down analysis: 90%
9.0
Formatting capabilities: 90%
9.0
Integration with R or other statistical packages: N/A
N/A
Report sharing and collaboration: 100%
10.0

Report Output and Scheduling (5)

36%

3.6

Publish to Web: 90%
9.0
Publish to PDF: 90%
9.0
Report Versioning: N/A
N/A
Report Delivery Scheduling: N/A
N/A
Delivery to Remote Servers: N/A
N/A

Data Discovery and Visualization (3)

N/A

Pre-built visualization formats (heatmaps, scatter plots etc.): N/A
N/A
Location Analytics / Geographic Visualization: N/A
N/A
Predictive Analytics: N/A
N/A

Access Control and Security (4)

72.5%

7.3

Multi-User Support (named login): 100%
10.0
Role-Based Security Model: 100%
10.0
Multiple Access Permission Levels (Create, Read, Delete): N/A
N/A
Single Sign-On (SSO): 90%
9.0

Mobile Capabilities (3)

N/A

Responsive Design for Web Access: N/A
N/A
Mobile Application: N/A
N/A
Dashboard / Report / Visualization Interactivity on Mobile: N/A
N/A

Application Program Interfaces (APIs) / Embedding (6)

N/A

REST API: N/A
N/A
Javascript API: N/A
N/A
iFrames: N/A
N/A
Java API: N/A
N/A
Themeable User Interface (UI): N/A
N/A
Customizable Platform (Open Source): N/A
N/A

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Zendesk Explore

GoodData

Spotfire

Looker

GoodData

OpenText Magellan

IBM Cognos Analytics

Kalido Business Information Modeler

Pentaho

Tableau Cloud

Clari

Visual KPI

Microsoft Power BI